Claim explorer / evidence thread
Claim 27017
TRI 1202 • Ashlee • OEM Review • dutchman
risk 0.35
deadline Approaching deadline
images 57
matched 1
review 8
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Approaching deadline
178d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$375.00
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
8
missing_unit_id_photo
Deadline Status
Approaching deadline
178 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
50
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 20, 2026, 2:56 AM.
Indexed evidence
31 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=57; damage=0; unit=0; parts=1; doc=0; gaps=missing_unit_id_photo • Unit 2025 Dutchman • VIN 4YDFAAU26SZ915729
Path
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
17 indexed side comments on this claim.
Latest visible thread signal
Jun 30, 2026, 2:32 PM • processor • paid $1585.21 check #1603325
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
Warranty claim image “line 3 tag.jpg” shows a close-up identification tag on a black HVAC/ventilation-style component inside the unit.
- **Visible component:** Black plastic/metal fan or air-handling/ventilation assembly with nearby foam insulation and wiring visible in background.
- **Labels/text:** Main label reads **“FACR15HESA2-BL”** with barcode and **Serial NO: 10001904228122410154**. Adjacent warning label partially visible, including ventilation-related warning text.
- **Damage observed
Human interpretation • confidence 0.00
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
{
"case_id": "27017",
"file": "LINE 3 (8.jpg",
"claim_line_linkage": "Line 3",
"visible_item": "Opened rooftop RV air conditioner/heat pump assembly with shroud/cover removed.",
"components_visible": [
"Fin-tube coil/evaporator or condenser coil",
"Copper refrigerant tubing",
"Blower wheel/fan housing",
"Electrical/control wiring harnesses",
"Foam insulation/seal panels",
"Capacitor/control area and warning labels"
],
"visible_damage_or_condition": "Coil fac
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line linkage: File name indicates LINE 3.
Visible repair context: Opened RV rooftop A/C or HVAC unit with upper shroud/cover removed for inspection/service.
Visible components:
- Blower wheel/squirrel-cage fan in center-left
- Fan motor with white manufacturer label, text not readable
- Large axial condenser fan blade on right
- Foam/plastic air plenum and housing
- Copper refrigerant lines and coil/heat-exchanger fins
- Wiring harnesses, capacitor/control area, and fasteners/studs
- Eva
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
Claim Lines
complaint
BATHROOM SINK IN REAR NOT DRAINING, CHECK AND ADVISE CORRECTION: NO ISSUE FOUND Subtotal for Job #1: 0.00 TIPTON, ROBERT Customer #: 89882 Job #2 - Warranty COMPLAINT: DOOR OVER KITCHEN SINK CAME OFF, CHECK AND ADVISE
partial-match • confidence 0.57
complaint
BATHROOM SINK IN REAR NOT DRAINING, CHECK AND ADVISE CORRECTION: NO ISSUE FOUND Subtotal for Job #1: 0.00 TIPTON, ROBERT Customer #: 89882 Job #2 - Warranty COMPLAINT: DOOR OVER KITCHEN SINK CAME OFF, CHECK AND ADVISE
partial-match • confidence 0.57
complaint
BATHROOM SINK IN REAR NOT DRAINING, CHECK AND ADVISE CORRECTION: NO ISSUE FOUND Subtotal for Job #1: 0.00 TIPTON, ROBERT Customer #: 89882 Job #2 - Warranty COMPLAINT: DOOR OVER KITCHEN SINK CAME OFF, CHECK AND ADVISE
matched • confidence 0.65
cause
CABINET DOOR CAME LOOSE FROM FACTORY STAPLES AND DAMAGED DOOR TO WHERE IT CAN NOT BE RESECURED IN PLACE
needs-review • confidence 0.26
cause
CABINET DOOR CAME LOOSE FROM FACTORY STAPLES AND DAMAGED DOOR TO WHERE IT CAN NOT BE RESECURED IN PLACE
needs-review • confidence 0.26
cause
CABINET DOOR CAME LOOSE FROM FACTORY STAPLES AND DAMAGED DOOR TO WHERE IT CAN NOT BE RESECURED IN PLACE
needs-review • confidence 0.34
correction
REPLACE KITCHEN CABINET DOOR
needs-review • confidence 0.28
correction
REPLACE KITCHEN CABINET DOOR
needs-review • confidence 0.28
correction
REPLACE KITCHEN CABINET DOOR
partial-match • confidence 0.36
complaint
BEDROOM AC IS NOT BLOWING COLD AIR CHECK AND ADVISE
needs-review • confidence 0.03
cause
A/C ONLY PULLING 2.5 AMPS ON THE COMPRESSOR, FAULTY AC
needs-review • confidence 0.04
correction
REPLACE A/C WITH DIAG
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • May 6, 2026, 12:11 PM
submitted PREAUTH106495
Ashlee Olsen
processor • May 7, 2026, 12:33 PM
approved
job 1 .2
job 2 1
Stephanie Davis
dealer_or_external • May 8, 2026, 12:40 PM
Ashlee, can we go back for another 1.0 on job 2? On all a/c's we are getting at least 2.0 I am pretty sure. I looked back on folder 26880 Furrion a/c and LCI approved us 2.0. I think Dutchman is cutting us 1.0 labor!
Ashlee Olsen
processor • May 8, 2026, 1:54 PM
Stephanie, I am not sure what's going on with this one, it's back in pending approval today, where yesterday it was approved. I will email them. I'm going to move this back to the pending folder until I hear back.
Stephanie Davis
dealer_or_external • May 12, 2026, 12:16 PM
Ashlee, I am just checking in on this one, I may have missed something. Did we hear anything back from the request for more labor on line 3, a/c replacement?
Stephanie Davis
dealer_or_external • May 12, 2026, 12:19 PM
@Tessa C Approved to order the following:
Line 2: kitchen cabinet door
Line 3: A/C for bedroom
Ashlee Olsen
processor • May 12, 2026, 12:25 PM
approved
job 2. 3 KRV-no part return required
job 3 2 KRV - authorization for the removal and replacement of the Rooftop AC FACR15HESA2-BL / 2023137138 - we are approving 2.00 for labor
KRV - VCB
KRV - no part return
KRV -dealer needs to order part
Ashlee Olsen
processor • May 12, 2026, 12:26 PM
@Stephanie D The approval times have been updated.
Stephanie Davis
dealer_or_external • May 12, 2026, 12:48 PM
Thanks!
Tessa Coffey
dealer_or_external • May 12, 2026, 4:34 PM
@Stephanie D THERE ARE NO MEASUREMENTS ON THIS ONE AND THIS UNIT PICKED UP TODAY. I WILL GO BACK AND SEE IF IVE OVER LOOKED THEM SOMEHOW
Tessa Coffey
dealer_or_external • May 14, 2026, 10:09 AM
@Stephanie D putting my part number for the a/c on this so i dont lose it 752203
Tessa Coffey
dealer_or_external • May 14, 2026, 10:40 AM
@Stephanie D ON ORDER 18015 COLE SAVED THE DAY ON THIS ONE
Tessa Coffey
dealer_or_external • May 29, 2026, 10:02 AM
@Stephanie D BOTH PO'S ARE PROCESSING
Tessa Coffey
dealer_or_external • Jun 2, 2026, 12:12 PM
@Stephanie D A/C IS HERE IN BAY. THE CABINET WAS INVOICED YESTERDAY SHOULD BE HERE ANYTIME
Tessa Coffey
dealer_or_external • Jun 2, 2026, 3:43 PM
@Stephanie D ALL PARTS ARE HERE FOR THIS ONE NOW
Ashlee Olsen
processor • Jun 19, 2026, 2:12 PM
submitted CLAIM121942
Ashlee Olsen
processor • Jun 30, 2026, 2:32 PM
paid $1585.21 check #1603325
Claim Files
COMPLETED WO.pdf
pdf • Jun 19, 2026, 10:07 AM • 405,196 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 10:07 AM • 405,196 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/27017/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 10:07 AM • 405,196 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017_1/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Jun 19, 2026, 10:07 AM • 405,196 bytes
/home/openclaw/nas/Dropbox/TRI 1202/6- Ready To Submit/Dutchman/27017/COMPLETED WO.pdf
PA.pdf
pdf • May 12, 2026, 12:26 PM • 233,618 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/27017/PA.pdf
PA.pdf
pdf • May 12, 2026, 12:26 PM • 233,618 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017_1/PA.pdf
PA.pdf
pdf • May 12, 2026, 12:26 PM • 233,618 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/PA.pdf
PA.pdf
pdf • May 12, 2026, 12:26 PM • 233,618 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/PA.pdf
PA.pdf
pdf • May 12, 2026, 12:26 PM • 0 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017_1/PA.pdf
PA.pdf
pdf • May 7, 2026, 12:33 PM • 200,332 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/PA.pdf
PA.pdf
pdf • May 7, 2026, 12:33 PM • 200,332 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/PA.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Dutchman/27017/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017_1/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017_1/WO.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017_1/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017_1/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/TRI 1202/2- Pre-Authorizations Pending- iCS/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27017/WO.pdf
WO.pdf
pdf • May 6, 2026, 11:10 AM • 510,424 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27017/WO.pdf
LINE 3 ac diagnostic sheet.pdf
pdf • May 6, 2026, 11:10 AM • 1,063,394 bytes
/home/openclaw/nas/Dropbox/TRI 1202/1- Pre-Authorizations Needed-iCS/Dutchman/27017/LINE 3 ac diagnostic sheet.pdf