Claim Detail

processor • Mar 19, 2026, 3:36 PM

submitted PA

processor • Mar 19, 2026, 3:39 PM

Original case #6622430 PA Email Case# 6635947

processor • Mar 20, 2026, 1:50 PM

@Stephanie D WO 26858 Lippert feedback: Thank you for contacting Lippert customer support. I will need to collect some additional information to determine the next step in the case. Please reply to this email with the information requested below.Photo of model/serial tag of the refrigerator:

processor • Mar 23, 2026, 11:18 AM

approved 1.7 to R&R the main PCB and Freezer Fan Assembly Hello  Case:6622430 Vin:TC223982 I can pre-approve up to 1.7 for labor. This is pre-auth for the R&R of Main PCB and Freezer Fan Assembly, part numbers 2024017871 and 2024017875. If a different part is requested, authorization from Lippert will be required. To order this item you may access the dealer portal at https://id.lippert.com/myLCI/s/login/ or reach out to 432-LIPPERT (432-547-7378) to reach the Appliances and Entertainment parts department. You will need your Lippert account # to place the order. To file for labor reimbursement, please submit your workorder and complete the attached documentation, and submit a picture of the complete serial number tag to dealerclaims@lci1.com. Note: Your coach information will need to satisfy the conditions for Warranty credit.  Lippert does not cover mobile service fees. Lippert does not need this product back. If your OEM requires claims to be filed directly with them, please provide the above case number and this email as preauthorization for the claim. This case will be listed as "completed" until further communication has been received. It will be reopened/revisited at that time. Communication can still be sent/received regarding this case.A link to the claim form can be found below:https://lci-support-doc.s3.amazonaws.com/service_forms/ccd-0004000.pdfTo ensure a swift resolution to your case, please reply directly to this email. Forwarding this email or starting a new email may cause unexpected delays in correspondence. Lippert does not pay for Mobile service or trip fees.Thank you,Thomas S.Care Center Customer Service RepresentativeP: 432-LIPPERTF: 574-537-7161E: customerservice@lci1.com

dealer_or_external • Mar 25, 2026, 3:59 PM

@Stephanie D this one slipped through the crack on me. its on po 17855

dealer_or_external • Mar 27, 2026, 12:20 PM

@Tessa C This is per our conversation the parts order is held up until the card is released

dealer_or_external • Apr 1, 2026, 1:40 PM

@Stephanie D per our conversation. customer called and wanted a parts update. checked with lci and the order has not shipped yet. po 17855

dealer_or_external • Apr 6, 2026, 4:24 PM

@Stephanie D PARTS HERE S/O G-L

dealer_or_external • Apr 8, 2026, 2:48 PM

Thank you contacted the customer to make an appt to bring in for repairs

processor • Apr 27, 2026, 1:37 PM

@Stephanie D WO 26858, do you have a picture of the complete serial number tag I can attach with the final claim? Thanks!

dealer_or_external • Apr 27, 2026, 3:02 PM

@Ashlee O Hey, is this the serial tag that is needed for the processing of the claim?

processor • Apr 27, 2026, 3:31 PM

I attached this one to the PA, but I will attach it again & see if they are looking for something else. Thank you!

processor • Apr 27, 2026, 3:32 PM

submitted C#6622430

dealer_or_external • Apr 27, 2026, 4:57 PM

Thank you. I was confused on exactly what they are requesting as well after I seen this was on there! They are working us over these tags!

processor • Apr 29, 2026, 11:25 AM

@Stephanie D WO 26858 Lippert is saying the 30% markup was miscalculated, they're saying the total submitted is $718.52. Can you double check that please?

dealer_or_external • Apr 29, 2026, 4:40 PM

Yes, that would be correct. For some reason the system is not accepting warranty mark up at 30%. I will do my best to try and check this from now on!

processor • May 14, 2026, 10:16 AM

@Ashlee O Here is for work order 26858 so you can put your note and move it to paid. :)

processor • May 14, 2026, 10:16 AM

done

processor • May 14, 2026, 11:15 AM

paid $718.52 5/14 check #1785488

processor • May 14, 2026, 11:16 AM

Thanks girl!