Claim explorer / evidence thread
Claim 26845
TRI 1202 • Ashlee • Paid • keystone
risk 0.55
deadline Overdue / escalation ready
images 90
matched 0
review 45
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
192d elapsed • 0d remaining
Analyzed
Completed stage
192d elapsed • 0d remaining
Awaiting OEM
Completed stage
192d elapsed • 0d remaining
Auto-Approved
Completed stage
192d elapsed • 0d remaining
Payment Due
Completed stage
192d elapsed • 0d remaining
Escalation Eligible
Completed stage
192d elapsed • 0d remaining
Resolved
Overdue / escalation ready
192d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
45/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
45
missing_unit_id_photo • low_quality_photo_package
Deadline Status
Overdue / escalation ready
192 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
50
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.
Indexed evidence
29 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
192 days open in the visible workflow; risk score 0.55.
Claim Summary
Evidence summary
images=90; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,low_quality_photo_package • Unit 2026 Keystone • VIN 4YDTBLM26TD431652
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26845/LINE 2 REQUESTED.jpg
Timeline
First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM
Evidence flags
missing unit id photo • low quality photo package
Comment Intelligence
Thread depth
11 indexed side comments on this claim.
Latest visible thread signal
May 20, 2026, 12:12 PM • processor • paid $358.39 check #1593626
Role mix
Dealer 0 • OEM 0 • Processor 5
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Image shows a white flexible strip/tube being held vertically in a repair/workshop area. Nearby are an open cardboard box, a white/yellow caulk or sealant tube, wiring harnesses, and wood framing/stand pieces.
Visible damage/issue: no clear physical damage is visible in this photo; the white flexible part appears intact but is likely the requested/replaced component for the claim line.
Parts/components: white flexible trim/tubing/seal-like piece; sealant tube; cardboard parts box; loose wiring
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Photo shows repair parts/materials on shop floor: an open cardboard box with packing paper, a long translucent light/LED strip or tube with red/white wires attached, loose wiring harnesses in background, wood framing, and a tube of sealant/adhesive. No clear visible damage to the part is shown; appears to document received/requested replacement component or materials for repair. Box labels are partially visible but not fully readable (“ONE,” “ATTENTION”/similar). Likely linked to claim line 2 re
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim line 3 image shows an interior RV wall/ceiling corner above a cushioned seat back. Visible issue appears to be at the dark trim/seam where the wall/ceiling panels meet: the trim or seal line looks uneven/scuffed with possible separation or rough adhesive/caulk residue near the corner. A small piece of blue painter’s tape marks the affected area. Partial red lettering is visible at left but not enough to identify. Context suggests interior trim/panel seam repair or touch-up for Keystone cla
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Claim image (Line 3) shows an RV interior wall/ceiling area near a red “EXIT” label. A strip of blue tape marked with a handwritten “6” appears to identify the defect/location. Visible issue is along the upper seam/trim area: dark trim or edging appears scuffed/marked with possible residue, discoloration, or separation at the ceiling/wall joint. A tan cushion/backrest is visible at the bottom. No document screenshot or repair paperwork is shown. This image appears linked to claim line 3 by filen
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Image shows two white framed cabinet/glass doors with matching vertical cylindrical metal pull handles (textured grip centers, polished ends). No obvious visible damage, breakage, missing hardware, or misalignment is apparent from this photo. No labels, documents, or screenshot text visible.
Repair context/claim linkage: Appears to document cabinetry/door handle hardware for claim line 5; condition issue is not clearly visible in the image alone.
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
Claim Lines
complaint
CABINETS OVER BED HAVE 2 SPOTS WHERE PAINT IS SCRATCHED/CHIPPED
needs-review • confidence 0.17
complaint
CABINETS OVER BED HAVE 2 SPOTS WHERE PAINT IS SCRATCHED/CHIPPED
needs-review • confidence 0.17
complaint
CABINETS OVER BED HAVE 2 SPOTS WHERE PAINT IS SCRATCHED/CHIPPED
needs-review • confidence 0.03
cause
DAMAGED AT FACTORY NOTED ON DAF
needs-review • confidence 0.17
cause
DAMAGED AT FACTORY NOTED ON DAF
needs-review • confidence 0.17
cause
DAMAGED AT FACTORY NOTED ON DAF
needs-review • confidence 0.00
correction
FILL, COLOR AND BLEND AREAS TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.23
correction
FILL, COLOR AND BLEND AREAS TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.23
correction
FILL, COLOR AND BLEND AREAS TN, TRI-AM RV CENTER-EAST Customer #: 47602
needs-review • confidence 0.06
complaint
REAR LIGHT STRIPS ON THE LEFT AND RIGHT SIDE OF UNIT WILL NOT WORK
needs-review • confidence 0.20
complaint
REAR LIGHT STRIPS ON THE LEFT AND RIGHT SIDE OF UNIT WILL NOT WORK
needs-review • confidence 0.20
complaint
REAR LIGHT STRIPS ON THE LEFT AND RIGHT SIDE OF UNIT WILL NOT WORK
needs-review • confidence 0.09
cause
FAULTY LIGHT STRIPS ON REAR OF UNIT *47602* LIGHTS WILL NOT COME ON
needs-review • confidence 0.20
cause
FAULTY LIGHT STRIPS ON REAR OF UNIT *47602* LIGHTS WILL NOT COME ON
needs-review • confidence 0.20
cause
FAULTY LIGHT STRIPS ON REAR OF UNIT *47602* LIGHTS WILL NOT COME ON
needs-review • confidence 0.03
correction
REMOVE AND REPLACE BOTH LIGHT STRIP
needs-review • confidence 0.23
correction
REMOVE AND REPLACE BOTH LIGHT STRIP
needs-review • confidence 0.23
correction
REMOVE AND REPLACE BOTH LIGHT STRIP
needs-review • confidence 0.06
complaint
BLACK TRIM HAS PAINT ON IT ABOVE THE EXIT DOOR
needs-review • confidence 0.23
complaint
BLACK TRIM HAS PAINT ON IT ABOVE THE EXIT DOOR
needs-review • confidence 0.23
complaint
BLACK TRIM HAS PAINT ON IT ABOVE THE EXIT DOOR
needs-review • confidence 0.06
cause
NOTED ON DAF Page 1 of 2 © 2026 Integrated Dealer Systems *26845*
needs-review • confidence 0.17
cause
NOTED ON DAF Page 1 of 2 © 2026 Integrated Dealer Systems *26845*
needs-review • confidence 0.17
cause
NOTED ON DAF Page 1 of 2 © 2026 Integrated Dealer Systems *26845*
needs-review • confidence 0.00
correction
COLOR AND BLEND AREA W/O: 26845
needs-review • confidence 0.20
correction
COLOR AND BLEND AREA W/O: 26845
needs-review • confidence 0.20
correction
COLOR AND BLEND AREA W/O: 26845
needs-review • confidence 0.03
complaint
BEDROOM HAS 2 SCRATCHES ON IT
needs-review • confidence 0.17
complaint
BEDROOM HAS 2 SCRATCHES ON IT
needs-review • confidence 0.17
complaint
BEDROOM HAS 2 SCRATCHES ON IT
needs-review • confidence 0.03
cause
NOTED ON DAF SCRATCHED AT BUILD *26845*
needs-review • confidence 0.17
cause
NOTED ON DAF SCRATCHED AT BUILD *26845*
needs-review • confidence 0.17
cause
NOTED ON DAF SCRATCHED AT BUILD *26845*
needs-review • confidence 0.00
correction
COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
COLOR AND BLEND AREA
needs-review • confidence 0.20
correction
COLOR AND BLEND AREA
needs-review • confidence 0.03
complaint
KITCHEN CABINETS OVER THE SINK ARE TOUCHING AND NOT CLOSING CORRECTLY
needs-review • confidence 0.17
complaint
KITCHEN CABINETS OVER THE SINK ARE TOUCHING AND NOT CLOSING CORRECTLY
needs-review • confidence 0.17
complaint
KITCHEN CABINETS OVER THE SINK ARE TOUCHING AND NOT CLOSING CORRECTLY
needs-review • confidence 0.00
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.17
cause
NOTED ON DAF
needs-review • confidence 0.00
correction
ADJUST HINGE SO DOOR CLOSES CORRECTLY
needs-review • confidence 0.20
correction
ADJUST HINGE SO DOOR CLOSES CORRECTLY
needs-review • confidence 0.20
correction
ADJUST HINGE SO DOOR CLOSES CORRECTLY
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Mar 17, 2026, 4:39 PM
submitted PREAUTH85774
Ashlee Olsen
processor • Mar 20, 2026, 6:38 PM
approved
job 1 .2
job 2 .6
job 3 .2
job 4 .2
job 5 .2
Stephanie Davis
dealer_or_external • Mar 30, 2026, 2:45 PM
@Tessa C Approved to order the following:
Line 2: rear light strips
These go down the left and right rear sides of the coach, photos on the claim and cloud!
Tessa Coffey
dealer_or_external • Mar 30, 2026, 3:13 PM
@Stephanie D I cant find those photos. im probably overlooking them
Tessa Coffey
dealer_or_external • Mar 30, 2026, 3:37 PM
@Stephanie D on order 17868
Tessa Coffey
dealer_or_external • Apr 1, 2026, 10:32 AM
@Stephanie D PARTS UPDATE
ETA 4/2
Tessa Coffey
dealer_or_external • Apr 2, 2026, 12:21 PM
@Stephanie D PARTS ARE HERE ON THIS ONE. S/O SU
Ashlee Olsen
processor • Apr 30, 2026, 8:20 PM
submitted CLAIM102180
Ashlee Olsen
processor • May 5, 2026, 12:40 PM
@Stephanie D WO26845 Keystone feedback: Please attach photos of defective light, to show the defect if possible, and any identifying markings inside the strip that we can show our supplier. Thank you in advance.
Stephanie Davis
dealer_or_external • May 5, 2026, 2:23 PM
Have on techs board for requested info (JCS)
Ashlee Olsen
processor • May 20, 2026, 12:12 PM
paid $358.39 check #1593626
Claim Files
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26845/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845_1/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26845/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26845/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 30, 2026, 4:53 PM • 514,759 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/26845/COMPLETED WO.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845_1/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26845/Approved PA.pdf
Approved PA.pdf
pdf • Mar 20, 2026, 6:38 PM • 264,973 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26845/Approved PA.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845_1/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/6- Ready To Submit/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26845/WO.pdf
WO.pdf
pdf • Mar 17, 2026, 3:44 PM • 409,362 bytes
/home/openclaw/nas/Dropbox/TRI 1202/5- Pre-Authorizations Approved- TRI/Keystone/26845/WO.pdf
DAF.pdf
pdf • Mar 17, 2026, 3:43 PM • 615,416 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26845/DAF.pdf
DAF.pdf
pdf • Mar 17, 2026, 3:43 PM • 615,416 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Keystone/26845_1/DAF.pdf
DAF.pdf
pdf • Mar 17, 2026, 3:43 PM • 615,416 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/4-Pre-Authorizations Information Corrected-iCS/Keystone/26845/DAF.pdf
DAF.pdf
pdf • Mar 17, 2026, 3:43 PM • 615,416 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.2- Claims Returned iCS-TRI/Keystone/26845/DAF.pdf