Claim explorer / evidence thread
Claim 26811
TRI 1202 • Ashlee • Paid • dutchman
risk 0.35
deadline Overdue / escalation ready
images 56
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
65/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
missing_unit_id_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
24
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 24, 2026, 3:05 PM.
Indexed evidence
6 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.35.
Claim Summary
Evidence summary
images=56; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo • Unit 2025 Dutchman • VIN 4YDFAAM26SZ915553
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
missing unit id photo
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Apr 28, 2026, 2:08 PM • processor • paid $472.72 check #1590955
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Unit/area shown:** Dutchmen **Astoria** fifth-wheel RV, rear/curb-side exterior. Visible rear ladder, rear marker lights, taillight, roof edge/gutter trim, slide-out/side wall, awning assembly, windows, entry door, landing gear/stabilizer area.
- **Visible condition/damage:** No obvious major collision damage visible from this distance. At the upper rear/roof-edge area near the ladder there appears to be a **black trim/roof-edge or cover piece raised/open/loose**, but the exact component and
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Unit/labels:** Dutchmen **Astoria** fifth wheel/travel trailer exterior side shown; “ASTORIA DUTCHMEN” decal visible.
- **Visible components:** Curb/road-side exterior wall, upper roof/side trim seam, black awning assemblies/arms, window, compartment doors, utility/service ports, tandem wheels/tires, landing/stabilizer legs, wheel chocks.
- **Damage observed:** No clear impact, crack, separation, missing part, or obvious physical damage visible in this photo. Wall panels, decals, awning arms
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible unit/area:** Exterior side of a Dutchmen **Astoria** travel trailer/fifth wheel; “ASTORIA DUTCHMEN” branding visible.
- **Component shown:** Large black side-mounted patio awning assembly with fabric, roller tube, end caps, upper wall rail, and vertical support arms/brackets.
- **Visible damage/condition:** Awning appears partially extended or improperly rolled, with fabric visibly wrinkled/creased and loose rather than taut. The lower/leading roller area and end hardware appear misa
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Warranty image summary – case 26811 / IMG_4922.JPG:
- **Unit/ID visible:** Dutchmen **Astoria** fifth-wheel trailer. Visible branding includes “ASTORIA,” “DUTCHMEN,” “CURT,” and “ROTA-FLEX.”
- **Area shown:** Front cap/curb-side upper sidewall, roof edge, front marker light, side awning assembly/arms, entry/storage doors, landing gear, and fifth-wheel pin box area.
- **Visible condition/damage:** No obvious large structural damage visible from this wide shot. Upper front/curb-side roof-to-side
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible damage:** Black exterior awning/slide topper assembly appears loose or partially detached; the fabric/cover is bowed upward and not lying flat between the wall rail and roller tube. Possible separation at the awning rail or fabric bead. No obvious wall panel crack visible.
- **Parts/components shown:** RV sidewall, upper awning/slide topper roller tube, awning fabric, end caps/brackets, slide-out room frame/trim, storage compartment doors, landing jack.
- **Labels/text:** Partial ext
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior rear/side view of a Dutchmen RV in wet/snowy conditions. Visible components include rear roof access ladder, upper roof edge/gutter trim, black awning/slide-topper hardware/rail near the roofline, side window, rear marker light, exterior graphics, and lower access/panel area.
No clear physical damage is visible in this photo. The ladder, mounting brackets, sidewall, window, and trim appear intact from this angle; any issue at the roofline/upper trim would need closer photos to confirm.
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Photo shows rear/driver-side upper corner of a Dutchmen Astoria travel trailer.
- **Visible issue/damage:** At the upper rear corner/roof-to-side transition, the roof edge/corner trim appears irregular with exposed/rough sealant or possible lifted/damaged roof membrane/trim at the corner. Possible gap/sealant failure at the black rear corner extrusion and roof edge. No obvious major wall panel damage visible.
- **Components shown:** Rear wall, driver-side wall, roof edge molding, black rear cor
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior front/curb-side area of a Dutchmen fifth wheel RV. A black patio awning assembly is visible high on the sidewall: roller tube, mounting brackets/arms, and upper awning rail/lead edge. The awning fabric/edge appears loose or partially unseated along the top, bowed away from the sidewall rather than lying flat; possible awning rail/fabric retention issue. No obvious sidewall impact damage seen.
Visible components: white/black sidewall graphics, black awning tube and brackets, front cap a
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Unit/area shown:** Exterior curb/driver side of a Dutchmen **Astoria** fifth-wheel/travel trailer, upper sidewall and slide-out area.
- **Visible components:** Slide-out wall/trim, black slide topper/awning roller and arm/bracket, roof/side drip rail or gutter trim, baggage doors, utility access panels, fresh water connection, wheel/tire, stabilizer/landing leg, wheel chocks.
- **Visible damage/condition:** The black slide topper/awning assembly at the upper left appears misaligned or partia
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **View/area:** Exterior curb/entry side of a Dutchmen travel trailer/fifth wheel, showing upper sidewall, roof edge/gutter trim, black power awning/roller tube with vertical arm, entry door, windows, baggage doors, and tandem wheels.
- **Visible condition/damage:** Roof/sidewall edge trim or gutter line above the awning appears uneven/wavy with possible separation or poor fit along the top seam. Awning components appear intact from this distance; no obvious torn fabric visible. No clear impact
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior street/curb side of a Dutchmen Astoria RV in rain. Visible components include upper awning/slide topper or roof-edge rail, black awning tube/fabric/case, rear ladder, side windows, utility access/vents, graphics, stabilizer/landing leg, wheel and orange chock.
Visible condition/damage: upper black awning/roof-edge area appears uneven/wavy along the side, with possible loose or misaligned trim/seal at the top edge. No obvious cracks, holes, impact damage, or missing parts are clearly vi
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Front view of Dutchmen Astoria Half-Ton fifth-wheel trailer in wet lot.
- **Visible components:** front fiberglass cap, upper amber clearance lights, vertical trim/seal seams, front graphics/decals, pin box/hitch head with hanging breakaway/electrical cable, lower front access/storage door, landing legs on yellow blocks.
- **Visible text/labels:** large “ASTORIA” and “HALF-TON” on front cap. Pin box has handwritten/chalk number that appears like “915553” or similar, not fully clear. Background
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
Claim Lines
complaint
CS THAT THE BED SLIDE IS ONLY OPENING ON ONE SIDE LEFT HAND DRAWER UNDER WASHER DRYER HAS PARTS IN IT CHECK ALL SLIDES
needs-review • confidence 0.26
complaint
CS THAT THE BED SLIDE IS ONLY OPENING ON ONE SIDE LEFT HAND DRAWER UNDER WASHER DRYER HAS PARTS IN IT CHECK ALL SLIDES
needs-review • confidence 0.26
complaint
CS THAT THE BED SLIDE IS ONLY OPENING ON ONE SIDE LEFT HAND DRAWER UNDER WASHER DRYER HAS PARTS IN IT CHECK ALL SLIDES
needs-review • confidence 0.09
cause
TECH FOUND THE CABLE SNAPPED AND THE CHAIN BROKE IN THE END. DUE TO THE MECHANISM LOCKING UP. NEUBRANDER, JOHANNA Customer #: 76267
needs-review • confidence 0.32
cause
TECH FOUND THE CABLE SNAPPED AND THE CHAIN BROKE IN THE END. DUE TO THE MECHANISM LOCKING UP. NEUBRANDER, JOHANNA Customer #: 76267
needs-review • confidence 0.32
cause
TECH FOUND THE CABLE SNAPPED AND THE CHAIN BROKE IN THE END. DUE TO THE MECHANISM LOCKING UP. NEUBRANDER, JOHANNA Customer #: 76267
needs-review • confidence 0.15
correction
R&R WIPER SEAL AND ASSEMBLY REPLACE THE REAR SLIDE MECHANISM WITH NEW ONE
needs-review • confidence 0.26
correction
R&R WIPER SEAL AND ASSEMBLY REPLACE THE REAR SLIDE MECHANISM WITH NEW ONE
needs-review • confidence 0.26
correction
R&R WIPER SEAL AND ASSEMBLY REPLACE THE REAR SLIDE MECHANISM WITH NEW ONE
needs-review • confidence 0.09
Evidence Thread
Ashlee Olsen
processor • Mar 11, 2026, 2:16 PM
submitted PREAUTH83225
Ashlee Olsen
processor • Mar 17, 2026, 4:01 PM
approved 1.5
KRV-Approved to R&R cable only
Stephanie Davis
dealer_or_external • Mar 18, 2026, 9:27 AM
@Ashlee O We will need the chain as well and the time to repair. Photos line 1 (6 and 1 (7 I put circle around the chain showing it is broken. This is why we ask for 4.0 in labor.
Ashlee Olsen
processor • Mar 18, 2026, 12:34 PM
Email sent to Keystone,. thank you!
Ashlee Olsen
processor • Mar 20, 2026, 1:29 PM
@Stephanie D you've been approved 2 hours to R&R cable and chain. Let me know if you need more time, I know you were asking 4 hours originally. We will likely need more description in the 3 C's to get more time. Thank you!
Stephanie Davis
dealer_or_external • Mar 20, 2026, 2:36 PM
We were asking 4.0 for the complete mech. If it is just the 2 parts approved, I think we can do this in the 2.0. Thank you.
Stephanie Davis
dealer_or_external • Mar 20, 2026, 2:49 PM
@Tessa C Approved to order,
Line 1: slide out chain and cable
Tessa Coffey
dealer_or_external • Mar 20, 2026, 4:17 PM
@Cole P YOU WERE THE TECH HOW MANY FEET IS NEEDED?
Tessa Coffey
dealer_or_external • Mar 30, 2026, 10:26 AM
@Stephanie D ON ORDER 17864
Tessa Coffey
dealer_or_external • Apr 1, 2026, 10:31 AM
@Stephanie D PARTS UPDATE
ETA 4/1
Tessa Coffey
dealer_or_external • Apr 10, 2026, 11:11 AM
@Stephanie D got the cable coming on po 17910
Tessa Coffey
dealer_or_external • Apr 14, 2026, 11:20 AM
@Stephanie D CABLE IS HERE
Stephanie Davis
dealer_or_external • Apr 14, 2026, 11:39 AM
Thank you, put in service folder to be completed
Ashlee Olsen
processor • Apr 16, 2026, 5:11 PM
submitted CLAIM96460
Ashlee Olsen
processor • Apr 28, 2026, 2:08 PM
paid $472.72 check #1590955
Claim Files
COMPLETED WO.pdf
pdf • Apr 16, 2026, 4:57 PM • 413,875 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 16, 2026, 4:57 PM • 413,875 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26811/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 16, 2026, 4:57 PM • 413,875 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26811/COMPLETED WO.pdf
WO.pdf
pdf • Mar 11, 2026, 12:54 PM • 391,643 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26811/WO.pdf
WO.pdf
pdf • Mar 11, 2026, 12:54 PM • 391,643 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26811/WO.pdf
WO.pdf
pdf • Mar 11, 2026, 12:54 PM • 391,643 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Dutchman/26811/WO.pdf