Claim explorer / evidence thread
Claim 26801
TRI 1202 • Ashlee • Warranty Checks • forest-river
risk 0.70
deadline Overdue / escalation ready
images 39
matched 0
review 51
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
Escalation Eligible
Upcoming statutory deadline
178d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
178d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
30/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
51
missing_unit_id_photo • damage_signal_without_damage_photo
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 21 • human-described photos 0 • 3C unknown • reconciliation reconciled • linked side comments 2
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
31
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Nov 1, 2026, 2:55 AM.
Indexed evidence
7 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.70.
Claim Summary
Evidence summary
images=39; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo,damage_signal_without_damage_photo • Unit 2025 Forest River • VIN 5NHTVGE28SC005513
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026
Timeline
First seen May 7, 2026, 5:05 AM • last seen Nov 1, 2026, 2:55 AM
Evidence flags
missing unit id photo • damage signal without damage photo
Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
May 14, 2026, 10:17 AM • processor • done
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Exterior curb-side view of a Forest River “ROGUE SUT” toy hauler/travel trailer. Visible components include the black power awning/roller assembly along the roofline, awning arm at the entry side, open entry door with steps, exterior speaker, utility panels/vents, graphics/decals, and lower black skirt trim.
Damage/condition visible: the awning fabric/roller area appears slightly wrinkled or uneven along the top edge, but no clear tear, missing part, impact damage, or separation is definitively
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Image shows a Forest River “Rogue” toy hauler/travel trailer in a dealer lot, side view. Visible components include exterior sidewall, large slide-out room, multiple windows, roof A/C units/vents, lower utility hookups/ports, tandem axles/wheels, front tongue/A-frame area, and a pickup truck positioned at the hitch/front area. Two people appear to be working or inspecting near the front coupler/jack area.
Visible text/labels: “Rogue” on trailer side; Forest River “FR” logo; pickup has “FX4” dec
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible unit/area:** Exterior passenger/curb side of a Forest River “ROGUE SUT” toy hauler/RV, viewed along the upper sidewall.
- **Components shown:** Power awning assembly with black awning roller tube/fabric along roofline, awning arm/bracket hardware, side entry door/window, exterior lights/vents/utility ports, lower skirt trim.
- **Visible damage/condition:** Awning appears partially deployed or hanging along the side. At the mid awning support area, a small black component/strap/bracke
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Wide outdoor dealership-lot photo showing a white/gray **Rogue** travel trailer/toy hauler hitched to a white Ford pickup. Two people are standing near the front hitch/tongue area, suggesting pickup/drop-off or inspection context.
- **Visible components:** RV side wall, windows, entry/compartment doors, roof A/C units/vents, wheels/undercarriage, hitch/tongue area, tow vehicle.
- **Labels/text:** Large “ROGUE” logo visible on RV side; small round emblem near front side, likely brand/manufacture
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Visible Forest River “Rogue SUT” travel trailer/toy hauler exterior, curb side/front corner.
- **Visible issue/damage:** At the upper front curb-side roof/sidewall transition, the black corner/roof trim or molding appears lifted/misaligned with a small protruding/loose end near the awning rail/front cap area. No clear crack or hole visible. Front black lower cap has dirt/mud splatter, likely road debris rather than damage.
- **Parts/components shown:** Curb-side awning roller and support arms,
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Unit/area shown:** Forest River **Rogue SUT** toy hauler, rear ramp door and curb-side upper rear corner/sidewall.
- **Visible components:** Rear ramp door with hinges/latches, rear clearance lights, backup/rear camera or marker fixture, corner molding/trim, roof edge trim, sidewall window, awning hardware/arm, exterior graphics, wheels/fender skirt.
- **Visible damage/concern:** At the **upper rear curb-side corner/roof-to-wall corner**, the black corner/roof trim area appears irregular wit
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb-side of Forest River RV showing entry area and patio awning assembly.
- **Visible condition/damage:** Awning is partially deployed or hanging at an angle. A support/arm component near the right side appears loose or misaligned, with a thin strap/cord hanging downward. No obvious cracks or body damage visible on sidewall, door, steps, or storage hatch from this angle.
- **Components visible:** Black awning roller/tube at roofline, vertical awning arm/bracket beside entry door, diag
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior curb-side of Forest River “ROGUE SUT” toy hauler/travel trailer in lot.
- Visible issue: black awning assembly along upper sidewall; at the right/front awning end a support/bracket/arm appears loose or hanging downward from the awning rail/end cap area. Possible bent/detached awning hardware. No clear wall damage visible around it.
- Components shown: power awning tube/fabric housing, awning end brackets/arms, entry door with assist handle, large side window, exterior light, sidewall v
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Exterior RV side view. Visible components include a black vertical Solera awning/slide-topper support arm mounted beside a large tinted window/slide wall, white sidewall with blue graphics, storage compartment door, lower black skirt, and stabilizer/landing gear area.
Visible issue: the black Solera vertical arm/bracket shows multiple empty screw/bolt holes along the mounting channel, suggesting missing fasteners or an incompletely secured/loose awning support. Top awning/roller area is partial
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible area/components:** Exterior sidewall of Forest River/Rogue RV/toy hauler with black power awning assembly: roller tube, upper awning rail, front vertical support arm/bracket, windows, entry door/steps, lower black skirt, tandem wheels, and exterior fuel/fill service area.
- **Visible damage/condition:** No obvious broken, bent, detached, or cracked component is clearly visible from this distance. Awning arm/roller and rail appear installed; any defect is not clearly identifiable in t
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
- **Visible damage:** No clear physical damage is visible in this photo. Image mainly shows paperwork/items on a countertop; not an RV component failure.
- **Parts/components shown:** WeatherTech/FloorLiner product literature or packaging, keys/key ring with orange tag, black/red lanyard, coiled black cord, printed work/job list.
- **Readable text/labels:** “FloorLiner™,” “All-Weather Floor…,” “WT CTM 01.” Paper at right shows repeated “Job #,” “Status,” and partial “CS THAT…”; orange key tag ha
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
supporting-image
Rear/driver-side corner of a Forest River Rogue SUT toy hauler shown in dealer lot. Visible components include rear ramp door with aluminum hinge/lock hardware, side entry/ramp hinge area, black corner trim/seal, clearance lights, rear marker/backup lights, side window, antenna/camera housing, and Tennessee trailer plate.
No clear damage is visible in this photo. Seams, trim, rear door, hinges, latches, and lights appear intact from this distance; image may be documenting exterior/rear ramp are
Human interpretation • confidence 0.00
supporting-image
No human-level description yet.
Claim Lines
complaint
cs that the trim is coming loose ON OUTSIDE FRONT UNDER FRONT WINDOW
needs-review • confidence 0.23
complaint
cs that the trim is coming loose ON OUTSIDE FRONT UNDER FRONT WINDOW
needs-review • confidence 0.23
complaint
cs that the trim is coming loose ON OUTSIDE FRONT UNDER FRONT WINDOW
needs-review • confidence 0.09
cause
JWRAP ANCHOR RAIL SEPERATING FROM WALL
needs-review • confidence 0.20
cause
JWRAP ANCHOR RAIL SEPERATING FROM WALL
needs-review • confidence 0.20
cause
JWRAP ANCHOR RAIL SEPERATING FROM WALL
needs-review • confidence 0.06
correction
NEED TO REMOVE THE JWRAP AND RESECURE RAIL AND REINSTALL JWRAP TO SWIFT, AUBURNI Customer #: 93045 CORRECT DOOR
needs-review • confidence 0.17
correction
NEED TO REMOVE THE JWRAP AND RESECURE RAIL AND REINSTALL JWRAP TO SWIFT, AUBURNI Customer #: 93045 CORRECT DOOR
needs-review • confidence 0.17
correction
NEED TO REMOVE THE JWRAP AND RESECURE RAIL AND REINSTALL JWRAP TO SWIFT, AUBURNI Customer #: 93045 CORRECT DOOR
needs-review • confidence 0.06
complaint
CS THAT RAMP DOOR IS LEAKING OFF DOOR SIDE REAR *93045*
needs-review • confidence 0.23
complaint
CS THAT RAMP DOOR IS LEAKING OFF DOOR SIDE REAR *93045*
needs-review • confidence 0.23
complaint
CS THAT RAMP DOOR IS LEAKING OFF DOOR SIDE REAR *93045*
needs-review • confidence 0.12
cause
PREFORMED WATER TEST TO VERIFY WATER LEAK. WATER IS LEAKING PAST SEAL ON OFF DOOR SIDE OF RAMP.
needs-review • confidence 0.26
cause
PREFORMED WATER TEST TO VERIFY WATER LEAK. WATER IS LEAKING PAST SEAL ON OFF DOOR SIDE OF RAMP.
needs-review • confidence 0.26
cause
PREFORMED WATER TEST TO VERIFY WATER LEAK. WATER IS LEAKING PAST SEAL ON OFF DOOR SIDE OF RAMP.
needs-review • confidence 0.12
correction
REMOVE CURRENT SEAL ON RAMP DOOR AND REPLACE WITH NEW SEAL , WATER TEST.
needs-review • confidence 0.23
correction
REMOVE CURRENT SEAL ON RAMP DOOR AND REPLACE WITH NEW SEAL , WATER TEST.
needs-review • confidence 0.23
correction
REMOVE CURRENT SEAL ON RAMP DOOR AND REPLACE WITH NEW SEAL , WATER TEST.
needs-review • confidence 0.09
complaint
CS THAT THE AWNING LEAKS AT A SEAM ABOVE THE LIVING ROOM ENTRY DOOR
needs-review • confidence 0.23
complaint
CS THAT THE AWNING LEAKS AT A SEAM ABOVE THE LIVING ROOM ENTRY DOOR
needs-review • confidence 0.23
complaint
CS THAT THE AWNING LEAKS AT A SEAM ABOVE THE LIVING ROOM ENTRY DOOR
needs-review • confidence 0.09
cause
WATER IS LEAKING THROUGH SEAM WHERE AWNING RAIL/GUTTER MEET. Page 1 of 3 © 2026 Integrated Dealer Systems *26801*
needs-review • confidence 0.29
cause
WATER IS LEAKING THROUGH SEAM WHERE AWNING RAIL/GUTTER MEET. Page 1 of 3 © 2026 Integrated Dealer Systems *26801*
needs-review • confidence 0.29
cause
WATER IS LEAKING THROUGH SEAM WHERE AWNING RAIL/GUTTER MEET. Page 1 of 3 © 2026 Integrated Dealer Systems *26801*
needs-review • confidence 0.09
correction
TECH REQUEST TO CLEAN AREA AND RESEAL TO STOP THE LEAKING Promised Date: 30 MAR 26 W/O: 26801
needs-review • confidence 0.23
correction
TECH REQUEST TO CLEAN AREA AND RESEAL TO STOP THE LEAKING Promised Date: 30 MAR 26 W/O: 26801
needs-review • confidence 0.23
correction
TECH REQUEST TO CLEAN AREA AND RESEAL TO STOP THE LEAKING Promised Date: 30 MAR 26 W/O: 26801
needs-review • confidence 0.06
complaint
CS THAT AWNING WONT ROLL OUT WITHOUT HELP ARMS ARE STICKING
needs-review • confidence 0.06
complaint
CS THAT AWNING WONT ROLL OUT WITHOUT HELP ARMS ARE STICKING
needs-review • confidence 0.06
complaint
CS THAT AWNING WONT ROLL OUT WITHOUT HELP ARMS ARE STICKING
needs-review • confidence 0.06
cause
TECH WAS ABLE TO EXTEND AND RETRACK THE AWNING AT THIS TIME WITH NO ISSUES (JPS) WARRANTY VERIFIED THIS AWNING IS WORKING AS DESIGNED. (SPD) *26801*
needs-review • confidence 0.06
cause
TECH WAS ABLE TO EXTEND AND RETRACK THE AWNING AT THIS TIME WITH NO ISSUES (JPS) WARRANTY VERIFIED THIS AWNING IS WORKING AS DESIGNED. (SPD) *26801*
needs-review • confidence 0.06
cause
TECH WAS ABLE TO EXTEND AND RETRACK THE AWNING AT THIS TIME WITH NO ISSUES (JPS) WARRANTY VERIFIED THIS AWNING IS WORKING AS DESIGNED. (SPD) *26801*
needs-review • confidence 0.03
correction
EMPLOYEE WILL GO OVER THIS WITH CUSTOMER AT PICK UP Subtotal for
needs-review • confidence 0.03
correction
EMPLOYEE WILL GO OVER THIS WITH CUSTOMER AT PICK UP Subtotal for
needs-review • confidence 0.03
correction
EMPLOYEE WILL GO OVER THIS WITH CUSTOMER AT PICK UP Subtotal for
needs-review • confidence 0.03
complaint
CS THAT THE FRONT COMPARTMENT DOOR WHERE GEN GOES IS LEAKING WATER IN
needs-review • confidence 0.26
complaint
CS THAT THE FRONT COMPARTMENT DOOR WHERE GEN GOES IS LEAKING WATER IN
needs-review • confidence 0.26
complaint
CS THAT THE FRONT COMPARTMENT DOOR WHERE GEN GOES IS LEAKING WATER IN
needs-review • confidence 0.09
cause
TECH VERIFIED THIS ISSUE BY PUTTING WATER ON THE AREA AND CONFIRMED THE LEAK INTO THE COMPARTMENT DOOR. WATER IS GETTING IN THROUGH SEAL BEING FAULTY.
needs-review • confidence 0.26
cause
TECH VERIFIED THIS ISSUE BY PUTTING WATER ON THE AREA AND CONFIRMED THE LEAK INTO THE COMPARTMENT DOOR. WATER IS GETTING IN THROUGH SEAL BEING FAULTY.
needs-review • confidence 0.26
cause
TECH VERIFIED THIS ISSUE BY PUTTING WATER ON THE AREA AND CONFIRMED THE LEAK INTO THE COMPARTMENT DOOR. WATER IS GETTING IN THROUGH SEAL BEING FAULTY.
needs-review • confidence 0.12
correction
NEED TO REMOVE THE CURRENT SEAL AND REPLACE WITH NEW DOOR SEAL
needs-review • confidence 0.20
correction
NEED TO REMOVE THE CURRENT SEAL AND REPLACE WITH NEW DOOR SEAL
needs-review • confidence 0.20
correction
NEED TO REMOVE THE CURRENT SEAL AND REPLACE WITH NEW DOOR SEAL
needs-review • confidence 0.06
complaint
CS THAT WATER IN THE SHOWER WILL NOT STAY HOT UNLESS YOU RUN THE WATER IN THE BATHROOM SINK
needs-review • confidence 0.03
cause
TECH WAS NOT TO DUPLICATE CONCERN AT THIS TIME. WATER TEMPS ARE HEATING ACCURATELY. (JPS) WARRANTY VERIFIED THIS TO BE CORRECT (SPD)
needs-review • confidence 0.03
correction
WILL GO OVER ISSUE WITH CUSTOMER Page 2 of 3 © 2026 Integrated Dealer Systems *26801* Promised Date: 30 MAR 26 W/O: 26801 Subtotal for
needs-review • confidence 0.09
complaint
CS THE SLIDE REAR SLIDE IS LEAVING BLACK MARKS ON UNIT WHEN OPENING CLOSING
needs-review • confidence 0.09
cause
EXCESS PUTTY FROM SLIDE FASCIA HAS GOTTEN ON SLIDE SEAL AND IS TRACKING/SMEARING ACROSS EXT SLIDE WALL.
needs-review • confidence 0.09
correction
NEED TO REMOVE THE EXCESSIVE PUTTY AND CLEAN AREA
needs-review • confidence 0.03
Evidence Thread
Ashlee Olsen
processor • Mar 25, 2026, 1:53 PM
@Stephanie D how much time are you requesting for job 8? Thanks!
Ashlee Olsen
processor • Mar 25, 2026, 2:15 PM
Draft saved #2620473
Stephanie Davis
dealer_or_external • Mar 25, 2026, 4:27 PM
Ashlee, the labor request is 1.0 and I have uploaded another updated wo
Ashlee Olsen
processor • Mar 25, 2026, 6:08 PM
submitted PA#2620473
Ashlee Olsen
processor • Mar 26, 2026, 12:39 PM
approved
job 1 .5 add a screw and reseal, no need to replace
job 2 1 Dealer has requested more time than what is normally approved for this repair. If you have additional information or need more time as the repair progresses, please contact me directly to discuss and I can continue to review it.
job 3 .2
job 5 .2
job 8 .5
Stephanie Davis
dealer_or_external • Mar 27, 2026, 9:01 AM
@Ashlee O On job 5 can we please go back and ask for the .75?
We had to test, remove, clean, replace and then retest area. 12 mins is not enough time to preform that job.
Ashlee Olsen
processor • Mar 27, 2026, 11:22 AM
You got it, email sent!
Stephanie Davis
dealer_or_external • Mar 30, 2026, 9:43 AM
@Tessa C Can you please go ahead and order the following:
Line 2: ramp door seal
Line 5: compartment door seal
Joe is the tech on this one!
Tessa Coffey
dealer_or_external • Mar 30, 2026, 3:56 PM
@Stephanie D ON ORDER 17869
Tessa Coffey
dealer_or_external • Apr 1, 2026, 9:35 AM
@Stephanie D PARTS UPDATE
ETA 4/2
Tessa Coffey
dealer_or_external • Apr 2, 2026, 12:31 PM
@Stephanie D PARTS ARE HERE FOR THIS ONE. I BELIEVE THE COMPARTMENT DOOR SEAL IS INCORRECT SO IM GETTING A TECH TO GO OUT AND VERIFY WITH ME
Ashlee Olsen
processor • Apr 6, 2026, 6:17 PM
@Stephanie D their response was "this is a flat rate code and warranty does not cover testing" @Chris B
Ashlee Olsen
processor • Apr 13, 2026, 4:44 PM
submitted C#262473
Ashlee Olsen
processor • Apr 13, 2026, 4:46 PM
submitted C#2620473
Ashlee Olsen
processor • Apr 22, 2026, 3:50 PM
approved labor total on job 5 was $35.00 (.2)
Ashlee Olsen
processor • Apr 22, 2026, 3:51 PM
@Stephanie D Hey! Approved labor total on job 5 was $35.00 (.2). Total submitted should be $504.19
Ashlee Olsen
processor • Apr 22, 2026, 3:51 PM
paid $504.19 4/21 check #2620473
Stephanie Davis
dealer_or_external • Apr 24, 2026, 11:36 AM
Thank you will adjust on my end now
Stephanie Kendziorski
processor • May 14, 2026, 10:17 AM
done
Claim Files
26801,26846,26821 paid check.pdf
pdf • May 12, 2026, 4:19 PM • 548,481 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2026/Forest River 2026/26801,26846,26821 paid check.pdf
COMPLETED WO.pdf
pdf • Apr 13, 2026, 3:29 PM • 419,479 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26801/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Apr 13, 2026, 3:29 PM • 419,479 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26801/COMPLETED WO.pdf
wo updated.pdf
updated-packet • Mar 25, 2026, 4:12 PM • 414,123 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26801/wo updated.pdf
wo updated.pdf
updated-packet • Mar 25, 2026, 4:12 PM • 414,123 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26801/wo updated.pdf
WO.pdf
pdf • Mar 25, 2026, 1:00 PM • 414,112 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26801/WO.pdf
WO.pdf
pdf • Mar 25, 2026, 1:00 PM • 414,112 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Forest River/26801/WO.pdf