Claim explorer / evidence thread
Claim 26798
TRI 1202 • Ashlee • Parts Returns • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
Warranty deadline timeline
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118d elapsed • 0d remaining
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Payment Due
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Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
118 days open in the visible workflow.
Recommended Action
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
24
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
12 docs / 15 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26798/FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Mar 23, 2026, 12:15 PM • dealer_or_external • @Ashlee O Just an update on this claim.
Cust brought the converter in for the replacement new one. We decided to test the converter with the customer here and it tested good. The customer had a faulty meter which he was
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 1 • info / missing-doc asks 0 • approval signals 2
Best move
Escalation / denial review should happen before more packet browsing.
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Images
Claim Lines
complaint
CUSTOMER STATED THE CONVERTER IS NOT WORKING
needs-review • confidence 0.20
cause
MEASURED VOLTAGE OF 7.8 AT THE PANEL AND 7.9 AT BATTERY TERMINAL
needs-review • confidence 0.29
correction
REPLACE CONVERTER AND TEST HAEHNER, CARL Customer #: 76295 PER MARK AT FOREST RIVER CUSTOMER WILL PICK UP THE CONVERTER FROM TRIAM TO HAVE INSTALLED HIMSELF. NO WARRANTY ON CONVERTOR FROM FOREST RIVER. CLAIM APPROVED FOR
needs-review • confidence 0.23
Evidence Thread
Ashlee Olsen
processor • Mar 6, 2026, 12:21 PM
submitted PA#2601681
Ashlee Olsen
processor • Mar 6, 2026, 2:26 PM
approved 1
Stephanie Davis
dealer_or_external • Mar 6, 2026, 3:23 PM
@Tessa C Approve to order a converter for line 1 please
Tessa Coffey
dealer_or_external • Mar 6, 2026, 3:28 PM
@Stephanie D on order 17803
Tessa Coffey
dealer_or_external • Mar 11, 2026, 12:41 PM
@Stephanie D CONVERTER HERE S/O G-L
Stephanie Davis
dealer_or_external • Mar 11, 2026, 3:03 PM
Contacted the customer, thank you.
Stephanie Davis
dealer_or_external • Mar 16, 2026, 2:11 PM
@Ashlee O This claim has been a work in progress for us all here this morning, including Russ! Long story short, this customer is picking the part up and we are not claiming labor. Cust is installing the part himself and Mark at FR approved part and shipping only with no warranty on converter. If you have any questions, just give me a call! :)
Ashlee Olsen
processor • Mar 16, 2026, 4:16 PM
submitted C#2601681
Ashlee Olsen
processor • Mar 17, 2026, 1:52 PM
@Stephanie D WO 26798 FR feedback: Pending part return
03/17/2026ddunithan@forestriverinc.comHello there – We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.
Stephanie Davis
dealer_or_external • Mar 18, 2026, 1:51 PM
@Cole P Can you help on this one?
Stephanie Davis
dealer_or_external • Mar 18, 2026, 3:15 PM
@Ashlee O I cc'd you in an email on this one. This claim was all over, and I completed this thinking we could, and it would be ok. WELL, this was my fault. Mark from Forest River called and said we will have to just hold the claim until the customer comes and swaps the parts. If this claim is denied for part not returned, we will just go back with another one. Sorry for this!
Stephanie Davis
dealer_or_external • Mar 23, 2026, 12:15 PM
@Ashlee O Just an update on this claim.
Cust brought the converter in for the replacement new one. We decided to test the converter with the customer here and it tested good. The customer had a faulty meter which he was using to test with. We went ahead and swapped the converters out as directed to do so by Forest River. Russ and @Cole P have decided to keep this converter and use it on a used unit or for shop. Russ also asks me to call Mark at FR and let him know as I did.
Claim Files
FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
pdf • Mar 23, 2026, 10:18 AM • 946,800 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26798/FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
pdf • Mar 23, 2026, 10:18 AM • 946,800 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26798/FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
pdf • Mar 23, 2026, 10:18 AM • 946,800 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/26798/FINAL WO AND CUST WARRANTY KNOWLEDGMENT.pdf
in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
wav • Mar 16, 2026, 1:55 PM • 8,349,164 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26798/in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
wav • Mar 16, 2026, 1:55 PM • 8,349,164 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26798/in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
wav • Mar 16, 2026, 1:55 PM • 8,349,164 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/26798/in-14232351167-4233288595-20260311-160723-1773259643.39629.wav
COMPLETED WO.pdf
pdf • Mar 16, 2026, 1:55 PM • 393,143 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26798/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Mar 16, 2026, 1:55 PM • 393,143 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26798/COMPLETED WO.pdf
COMPLETED WO.pdf
pdf • Mar 16, 2026, 1:55 PM • 393,143 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/26798/COMPLETED WO.pdf
WO.pdf
pdf • Mar 6, 2026, 11:21 AM • 389,565 bytes
/home/openclaw/nas/Dropbox/#recycle/TRI 1202/Part Returns/26798/WO.pdf
WO.pdf
pdf • Mar 6, 2026, 11:21 AM • 389,565 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/26798/WO.pdf
WO.pdf
pdf • Mar 6, 2026, 11:21 AM • 389,565 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Part Returns/26798/WO.pdf