Claim explorer / evidence thread
Claim 26735
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
118d elapsed • 0d remaining
Analyzed
Completed stage
118d elapsed • 0d remaining
Awaiting OEM
Completed stage
118d elapsed • 0d remaining
Auto-Approved
Completed stage
118d elapsed • 0d remaining
Payment Due
Completed stage
118d elapsed • 0d remaining
Escalation Eligible
Completed stage
118d elapsed • 0d remaining
Resolved
Overdue / escalation ready
118d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
118 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
13
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 4 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
118 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26735/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Apr 9, 2026, 2:33 PM • processor • paid $181.64 4/7 check #3136461
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Claim Lines
complaint
CLAIM 2561649 WE REPALCED THE DINING CUSHION. CUSHION WAS NOT BUILT EXACTLY LIKE THE ORIGINAL. CUST IS NOW REQUESTING THE BENCH BE REPLACED WITH 2 CHAIRS.
needs-review • confidence 0.23
cause
REPLACEMENT CUSHION NOT LIKE ORIGINAL AND CUSHION IS VERY THIN, DOES NOT HOLD SHAPE. WHITE, RONALD Customer #: 86709
needs-review • confidence 0.26
correction
REPLACE CUSHION WITH 2 CHAIRS
needs-review • confidence 0.20
Evidence Thread
Ashlee Olsen
processor • Feb 17, 2026, 4:05 PM
submitted PA#258330
Ashlee Olsen
processor • Feb 18, 2026, 1:43 PM
Pending vendor
Stephanie Davis
dealer_or_external • Feb 23, 2026, 9:44 AM
@Ashlee O The customer just called and stated they are leaving soon on a trip and would like an update on this please.
Ashlee Olsen
processor • Feb 23, 2026, 11:16 AM
I just sent FR and email for an update
Ashlee Olsen
processor • Feb 23, 2026, 11:16 AM
submitted PA#2583300
Ashlee Olsen
processor • Feb 23, 2026, 11:20 AM
@Stephanie D per the response from FR: "I have been in communication with them, I will have an update once we have one".
Ashlee Olsen
processor • Feb 23, 2026, 11:23 AM
@Chris B I submitted this PA 2/17, pending vendor on 2/18, and asked for an update today, the above response was their feedback. just FYI
Chris Balderrama
processor • Feb 23, 2026, 12:02 PM
Ask for it to get escalated, and if they refuse, then send them a copy of their new memo stating the decision time via a vendor
Ashlee Olsen
processor • Feb 23, 2026, 12:32 PM
I was just digging that out of my emails. I sent the email back. Thanks!
Ashlee Olsen
processor • Feb 23, 2026, 2:29 PM
@Stephanie D FR feedback: Please advise, was this a parts order that came in defective/the wrong size? If so, was the parts department contacted in order to get a replacement? If not, why?
Stephanie Davis
dealer_or_external • Feb 23, 2026, 2:46 PM
@Tessa C stated this came in the incorrect size, this was hard to verify until the original cushion came back. The customer spoke to Cole and let him know they wanted us to request chairs. Cust stated she wanted something different due to the quality of the cushions.
Ashlee Olsen
processor • Feb 23, 2026, 2:54 PM
Response sent to FR
Ashlee Olsen
processor • Feb 23, 2026, 3:10 PM
Per FR: We will authorize for new cushions pending the part return, please contact our parts department to order the correct replacements. As far as authorizing chairs instead of the cushions, we can not authorize, as unit is built as designed and this would be considered modification, not warranty.
Ashlee Olsen
processor • Feb 23, 2026, 3:13 PM
Per FR: We will authorize for new cushions pending the part return, please contact our parts department to order the correct replacements. As far as authorizing chairs instead of the cushions, we can not authorize, as unit is built as designed and this would be considered modification, not warranty. @Stephanie D let me know if this will work. Thanks!
Stephanie Davis
dealer_or_external • Feb 23, 2026, 3:41 PM
@Tessa C Can we please order another cushion for this Cust please. and will you please gather the prices for 2 chairs? @Cole P Will you please look into this and it me know what you and Russ decide.
Tessa Coffey
dealer_or_external • Feb 23, 2026, 3:59 PM
@Stephanie D Yes ma'am i will, already sent email to forest river to get the correct cushion on the way
Tessa Coffey
dealer_or_external • Feb 24, 2026, 9:03 AM
@Stephanie D attached email from Rachel, they only have the one cushion so they are reaching out to get the correct cushion.
Stephanie Davis
dealer_or_external • Feb 24, 2026, 10:05 AM
@Tessa C Can I get a price on 2 chairs please for the customer?
Tessa Coffey
dealer_or_external • Feb 24, 2026, 10:26 AM
@Stephanie D so i found two styles for chairs.
first one is folding chair F100666911 cost 173.25 mark up 277.99 each
next one is swivel F100582978 187.11 mark up $299.99 each
Tessa Coffey
dealer_or_external • Feb 25, 2026, 9:18 AM
@Stephanie D Contacted the customer and she started that she would just use the chairs they already had and they'd take the replacement cushion. I know she went back and forth on weather she wanted to order the chairs or not
Stephanie Davis
dealer_or_external • Feb 25, 2026, 9:52 AM
@Ashlee O Is it possible to get the supervisor's contact information for @Cole P
Ashlee Olsen
processor • Feb 25, 2026, 12:04 PM
Hi, yes, I've been talking with Chelsi Gonzales, here's her email: CGonzales@forestriverinc.com
Stephanie Davis
dealer_or_external • Mar 27, 2026, 4:16 PM
@Tessa C Can you please make sure that we got credit for the last cushion?
I have part numbers
F100666911
and
F100582975 wrote on the WO and I want to make sure we get all this correct
Tessa Coffey
dealer_or_external • Mar 27, 2026, 4:36 PM
@Stephanie D reached back out to Rachel to see if we got a credit on this
Ashlee Olsen
processor • Mar 28, 2026, 6:44 PM
submitted C#2583300
Ashlee Olsen
processor • Apr 9, 2026, 2:33 PM
paid $181.64 4/7 check #3136461
Claim Files
COMPLETED WO.pdf
pdf • Mar 27, 2026, 4:20 PM • 393,883 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26735/COMPLETED WO.pdf
FR vendor.pdf
pdf • Feb 23, 2026, 12:31 PM • 132,721 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26735/FR vendor.pdf
WO.pdf
pdf • Feb 17, 2026, 3:33 PM • 390,653 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26735/WO.pdf