Claim Detail

DRAWER NOT LATCHING CLOSED IN KITCHEN

partial-match • confidence 0.37

DRAWER WAS INSTALLED CROOKED CASUING THE GUIDE TO GET DAMAGED.(CJS) Page 1 of 3 © 2026 Integrated Dealer Systems *26641* Promised Date: 30 JAN 26 W/O: 26641

partial-match • confidence 0.49

REMOVE DRAWER AND GUIDES, REPLACE GUIDES WITH NEW ONES AND REINSTALL DRAWER

partial-match • confidence 0.37

processor • Feb 8, 2026, 10:16 PM

submitted PA#2573956

processor • Feb 9, 2026, 1:42 PM

@Stephanie D WO 26641 FR feedback: job 4: Feedback02/09/2026bvdillon@forestriverinc.comhello, can you please provide a photo of the drawer guides, showing the issue if possible? Thank you! job 7: 02/09/2026bvdillon@forestriverinc.comHello, I am not seeing the issue in the photos provided, would you be able to provide additional photos showing where it is not aligned? Thank you! job 9: 02/09/2026bvdillon@forestriverinc.comhello, would you be able to provide clearer photos of the rivets on the hinge as the ones provide are a bit blurry and the vendor will require a clear photo of these to review. Thank you!

dealer_or_external • Feb 10, 2026, 10:32 AM

Feedback request has been put on techs board.

processor • Feb 16, 2026, 1:07 PM

Requested photo's added to FR

processor • Feb 17, 2026, 2:08 PM

@Stephanie D WO 26641 FR feedback: Job 4: Hello, the previous feedback was asking for pictures showing the drawer guides. Are you able to provide pictures of those?

processor • Feb 25, 2026, 4:39 PM

@Stephanie D FR feedback: job 4 02/25/2026bvdillon@forestriverinc.comhello, the CCC states there is damage to the guide, not allowing it to close/catch. Please advise as I am not seeing any damage on the guide. Thank you.

dealer_or_external • Feb 26, 2026, 4:16 PM

@Ashlee O spoke with tech on this one and he said the damage is from the guide not installed correctly and it has caused an internal failure. The damage is not allowing the drawer to latch closed correctly.

processor • Feb 26, 2026, 5:16 PM

Notes made in FR. Thank you!

processor • Feb 27, 2026, 12:12 PM

approved job 1 .3 job 2 .2 authorized at flatrate as the photo's do not clearly show a defect or damage. Thank you job 3 .4 The requested repair has been authorized by Forest River and the Vendor for 0.25 hr. To replace the TOP BURNER. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. PLEASE NOTE FOREST RIVER IS COVERING AN ADDITIONAL 0.151HR TOWARDS THIS REPAIR TIME. THANK YOU. job 4 .3 job 5 1.4 Hello, the requested repair has been authorized by Forest River and the Vendor for 0.50 with an additional 0.30 hr per decal (total of 1.40 hrs) . To replace the compartment door. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied, and a receipt would be required.

dealer_or_external • Feb 27, 2026, 3:17 PM

@Tessa C Approved to order the following, Line 2: latch for shower door Line 4: drawer guide (cory) Line 5: top burner ONLY Line 9: compartment door and decals needed for door

dealer_or_external • Feb 27, 2026, 3:57 PM

@Stephanie D had to reach out to get the latch and decals.

dealer_or_external • Feb 27, 2026, 4:30 PM

@Stephanie D ON ORDER 17780

dealer_or_external • Mar 13, 2026, 4:54 PM

@Tessa C Could I get an update on these parts please?

dealer_or_external • Mar 16, 2026, 9:09 AM

@Stephanie D yes ma'am

dealer_or_external • Mar 16, 2026, 10:41 AM

@Stephanie D coming saia was suppose to be there 3/13 she said its been delayed.

dealer_or_external • Mar 17, 2026, 4:09 PM

@Stephanie D PER OUR CONVERSATION. TRUCK DRIVER CALLED AND SAID HE WASN'T GOING TO MAKE IT HERE BY 5.

dealer_or_external • Mar 18, 2026, 3:48 PM

@Stephanie D all parts are here. per our convo with stove. photos of baggage door attached to file

dealer_or_external • Mar 18, 2026, 4:24 PM

Thank you gave to CJS

processor • Mar 28, 2026, 6:41 PM

submitted C#2573956