Claim Detail

processor • Jan 12, 2026, 3:13 PM

submitted PA#2548176

processor • Jan 12, 2026, 3:57 PM

@Stephanie D WO 26500 FR feedback: job 2: 01/12/2026jherrera@forestriverinc.comhello, our vendor is replacing all cab doors in the unit at no charge, can you please confirm that this is the correct amount of doors in the unit F100683585 14.5 X 32.5 CAB DOOR - HUNTER GREEN - 2 F100683640 6 5/8 X 13 DRAWER - HUNTER GREEN - 3 F100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 F100683559 13 X 19 CAB DOOR - HUNTER GREEN - 1 job 6 hello, can you show us a photo of the tag?

dealer_or_external • Jan 19, 2026, 2:15 PM

Ashlee, I printed the info on the cabinets, the tech confirmed these are all correct in size and quantity. I also added a photo with the water heater tag. This tag is covered from the way it was installed from factory. To get the complete tag we need to remove the WH, that will be labor time if they need that done!

processor • Jan 19, 2026, 3:02 PM

Info added to FR. Thank you!

processor • Jan 23, 2026, 5:40 PM

Feedback01/23/2026ahalsey@forestriverinc.comHello, this message is to alert you that Forest River is currently reviewing your request with the Vendor. The contact on the claim has been included in the email to the vendor. Also, please refrain from submitting an order for this repair until the authorization is complete. Please be sure to read the feedback notes upon receiving Authorization for additional details. We will update the line once we receive their response. Thank you.

processor • Jan 26, 2026, 2:05 PM

@Cole P @Stephanie D WO 26500 approved can you get me a picture showing hinge replacement for doors F100683569 please? job 2 3.2 Authorized01/26/2026ahalsey@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 3.2 hr. Our parts team will order the parts for you.FeedbackFeedback01/26/2026ahalsey@forestriverinc.comF100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 **Please provide a photo showing hinge placement for doors F100683569** job 4 .1 authorized to replace switch job 5 .2 job 6 .75 authorized to replace bypass job 7 .2 job 8 .3 authorized to replace switch

dealer_or_external • Jan 27, 2026, 9:26 AM

@Cole P I have ask JPS to get required photos of the hinges.

dealer_or_external • Jan 27, 2026, 9:38 AM

@Tessa C Approved to order the following parts. Line 2: If you could verify the cabinet doors are being ordered from Forest Rivers part dept? Line 4: Switch for porch light on panel Line 5: slam latch for compartment door Line 6: By-pass valve Line 8: Switch for front cap light on the panel. There are photos of all these on the claim and folder!

dealer_or_external • Jan 27, 2026, 10:02 AM

@Ashlee O I have attached photos of the hinges for line 2. I was not exactly sure what part number goes to what side. :)

dealer_or_external • Jan 27, 2026, 10:46 AM

@Stephanie D reached out to forest river to get part info on the parts i couldnt find

processor • Jan 27, 2026, 11:31 AM

Photo's added to FR

dealer_or_external • Jan 27, 2026, 4:08 PM

@Stephanie D ON ORDER 17692

processor • Jan 28, 2026, 5:13 PM

Authorized01/28/2026ahalsey@forestriverinc.comThank you our parts team will put the order in for the door.s

dealer_or_external • Jan 30, 2026, 8:56 AM

@Tessa C please see the above about the parts that have been on order from FR.

dealer_or_external • Jan 30, 2026, 9:16 AM

@Stephanie D on S5427549

processor • Feb 3, 2026, 11:46 AM

@Stephanie D FYI

dealer_or_external • Feb 6, 2026, 8:58 AM

Thank you for the update! @Tessa C these are the green cabinet doors!!

dealer_or_external • Feb 6, 2026, 12:25 PM

@Stephanie D ALL PARTS HERE S/O M-R

dealer_or_external • Feb 18, 2026, 12:58 PM

@Stephanie D CABINETS SENT AT NO COST CAME IN THIS AFTERNOON. NOW ALL PARTS ARE HERE BAY

dealer_or_external • Feb 19, 2026, 10:44 AM

@Tessa C I have attached photos of the parts that were sent for lines 6. This is the wrong part and will not hook up as the original part did. Joe said this is called a 3-way swivel valve. I will help any way I can on this!

dealer_or_external • Feb 19, 2026, 10:53 AM

@Tessa C @Cole P is soooooo happy to have helped you and found the part. Forest Rivers part number is: F100040650 manufacture part number 14080. I also took a snip it of the screen so you will see how he found it. :)

dealer_or_external • Feb 19, 2026, 10:54 AM

@Tessa C here is the way he found it!

dealer_or_external • Feb 19, 2026, 11:22 AM

@Ashlee O On line 4 can we please ask for .50 labor. We received the complete panel not just the switch. Tech will need to rewire the other switches for the new panel to work. The original switches have more prongs on the back than the one they sent. This will require more than just changing the one switch out on the panel. So, we need to remove current panel, rewire switches to new panel, install new panel and test. I have added some photos to show what they sent.

dealer_or_external • Feb 19, 2026, 11:26 AM

@Stephanie D ON ORDER 17758

processor • Feb 19, 2026, 2:46 PM

You got it, email sent to FR

dealer_or_external • Feb 25, 2026, 10:28 AM

@Stephanie D parts update. correct valve has been invoiced, should see it soon

dealer_or_external • Feb 25, 2026, 2:03 PM

@Stephanie D CORRECT VALVE IS HERE S/O M-R

dealer_or_external • Feb 26, 2026, 10:42 AM

In service folder for repair

processor • Mar 2, 2026, 12:01 PM

@Stephanie D Hey! I just want to confirm, the parts total for the cabinets on job 2 is the 30% markup, correct?

processor • Mar 11, 2026, 11:46 AM

submitted C#2548176

processor • Mar 24, 2026, 1:29 PM

paid $962.47 3/17 check #3124374