Claim explorer / evidence thread
Claim 26500
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
146d elapsed • 0d remaining
Analyzed
Completed stage
146d elapsed • 0d remaining
Awaiting OEM
Completed stage
146d elapsed • 0d remaining
Auto-Approved
Completed stage
146d elapsed • 0d remaining
Payment Due
Completed stage
146d elapsed • 0d remaining
Escalation Eligible
Completed stage
146d elapsed • 0d remaining
Resolved
Overdue / escalation ready
146d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
146 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
26
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
146 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/line 6 tag.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
31 indexed side comments on this claim.
Latest visible thread signal
Mar 24, 2026, 1:29 PM • processor • paid $962.47 3/17 check #3124374
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 17 • approval signals 10
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
No human-level description yet.
parts-photo
Claim line 6 image shows a small white plastic plumbing fitting/valve inside a clear plastic bag, photographed on a countertop with a computer keyboard in the background.
- Visible part/component: white molded plastic fitting with multiple hose/barbed connection points and a larger circular opening/port.
- Damage condition: no clear break, crack, deformation, or missing piece is visible from this front view; bag glare/blur limits inspection.
- Labels/text: no part label or packaging text visibl
Human interpretation • confidence 0.00
parts-photo
No human-level description yet.
parts-photo
Image shows the exterior service compartment/tag area for a Suburban RV water heater.
- **Component/part:** Suburban Manufacturing water heater data plate inside galvanized metal access compartment.
- **Visible label text:** Model appears to be **SW8DE**. Serial/number line partially visible, appears **24280** or similar; other gas/electrical rating text is present but not fully legible.
- **Visible condition:** No clear functional damage shown. Metal compartment/frame and mounting bracket are
Human interpretation • confidence 0.00
parts-photo
Photo shows replacement control panel/part with handwritten note; no clear damage visible.
Human interpretation • confidence 0.72
parts-photo
No human-level description yet.
parts-photo
Image shows a small white plastic replacement component (knob/latch-style part) inside a clear plastic bag on a countertop, with a keyboard partially visible in the background.
- **Visible damage:** No clear damage visible; part appears intact.
- **Parts/components:** White molded plastic part, likely a replacement hardware piece.
- **Labels/text:** No readable labels, packaging marks, documents, or screenshot text visible.
- **Repair context:** Photo appears to document that a replacement part
Human interpretation • confidence 0.00
parts-photo
Circled plumbing valve/connector area appears to need part replacement.
Human interpretation • confidence 0.76
parts-photo
Screenshot of nuCamp Parts Catalog, apparently documenting the correct part for claim line 6.
- **Visible damage:** None shown; this is a parts lookup screenshot, not a damage photo.
- **Part/component identified:** Water heater bypass kit / valve kit.
- **Search details:** Search field contains **“14080”**; result shows **1 item found**.
- **VIN shown:** **5NHTRDU19SD210599**
- **Filters shown:** Business Unit **RV**, Brand **R-POD**, Sub Brand **NO-BOUNDARIES**, Location **INDIANA**.
- **Cata
Human interpretation • confidence 0.00
parts-photo
Front view of sent replacement part/board with relays and identifying label.
Human interpretation • confidence 0.78
supporting-image
Photo shows exterior latch/lock area labeled WO 26500 Job 5 with minor wall scuffs visible.
Human interpretation • confidence 0.82
parts-photo
Claim line 4 image shows the back side of a sent/replaced electrical switch/control panel assembly.
- Visible parts: rectangular gray mounting plate with rounded corners and screw holes, several black/gray switch or connector modules mounted vertically, exposed copper spade terminals/jumpers on the rear.
- Condition/damage: no clear catastrophic break visible; terminals appear exposed with some discoloration/oxidation and possible bending/handling marks. Panel has light scratches/residue and re
Human interpretation • confidence 0.00
supporting-image
Warranty image for **WO / case #26500 – Job/Line 2**.
Visible item: green interior cabinet/door frame with translucent/frosted or mesh insert, two metal hinges on left, latch/keeper hardware on right, exposed screws.
Visible damage: multiple miter-corner seams show cracking/splitting or finish separation, most noticeable at the upper left, upper right, and lower corners. Some gaps/rough edges appear along the frame joints. No obvious damage to the insert glass/screen or hinges is visible.
Tex
Human interpretation • confidence 0.00
supporting-image
Visible nuCamp “no bo / no boundaries” travel trailer exterior, curb/side wall area with slide-out extended.
- **Observed issue/damage:** Upper roofline/sidewall trim or gutter rail appears uneven with dark staining/irregular sealant along the top edge. Possible gap/sealant failure or cosmetic/installation concern along the roof-to-sidewall seam. No clear cracks, impact damage, or missing panel sections visible.
- **Parts/components shown:** Exterior sidewall, slide-out room, black slide trim/f
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior, passenger/curb side front area of a Forest River “C series” trailer with FR logo.
- **Visible damage/condition:** No clear structural damage visible. Possible issue at the upper front roof/side transition: black roof/awning rail/trim area near the Winegard dome shows a light-colored patch/scuff or possible sealant/tape spot. Damage is not definitive from this distance.
- **Parts/components shown:** Front sidewall, black roof edge trim/rail, upper corner molding, Winegard Ai
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for **nucamp / dealer tri-1202 / case WO #26500**, labeled in red overlay **“WO # 26500”** and **“Job 7”**.
Visible component: black plastic louvered heater/furnace vent or grille mounted in green cabinetry near floor. Red circles highlight both side mounting areas.
Visible issue/damage: grille appears improperly secured or damaged at mounting points; left side shows a screw/fastener protruding or loose with surrounding plastic stressed, and right side shows another fasten
Human interpretation • confidence 0.00
supporting-image
Image shows a nuCamp “FOREST RIVER no boundaries” travel trailer exterior from rear/curb-side area in a dealer lot.
Visible components:
- Rear wall with spare tire, license plate, taillight, upper marker/fasteners, small rear access/utility door, and lower vent/fixture.
- Curb-side wall with black vertical corner trim, entry door, side windows/decals, wheel/fender area.
- Black awning assembly/roller and arms along upper curb side; appears extended or partially deployed.
- Adjacent RVs visible
Human interpretation • confidence 0.00
Claim Lines
complaint
WOOD TRIM IN KITCHEN COMING OFF ON THE DOORS ABOVE THE SINK
needs-review • confidence 0.12
cause
DECORATIVE TAPE IS PEELING OFF THE CABINET DOORS AND ROLLING UP
needs-review • confidence 0.19
correction
REPLACE BOTH CABINET DOOR DOORS
needs-review • confidence 0.25
complaint
CHECK LIGHT SWITCH ON MAIN PANEL CUST HAVING ISSUES WITH THE OUTSIDE FRONT LIGHTS SWITCH FEELS LIKE ITS STICKING
needs-review • confidence 0.16
cause
TECH VERIFIED THE PORCH LIGHT SWITCH IS VERY HARD TO OPERATE, FAULTY SWITCH Page 1 of 3 © 2026 Integrated Dealer Systems *26500*
needs-review • confidence 0.12
correction
REPLACE THE PORCH LIGHT SWITCH AND TEST Promised Date: 30 DEC 25 W/O: 26500
needs-review • confidence 0.09
complaint
LOCK IS STICKING ON STORAGE COMPARTMENT, PASSENGER SIDE CHECK ALL COMPARTMENT LOCKS *26500*
needs-review • confidence 0.09
cause
DS COMPARTMENT DOOR LOCK WILL NOT ALLOW TECH TO LOCK/UNLOCK LATCH
needs-review • confidence 0.25
correction
REPLACE THE COMPLETE COMPARTMENT DOOR SLAM LATCH
needs-review • confidence 0.13
complaint
WHEN CUSTOMER WAS TURNING HIS WATER HEATER BYPASS ON HE NOTICED A LEAK COMING FROM THAT AREA
needs-review • confidence 0.15
cause
VERIFIED THAT BOTH BYPASS/VALVE KNOBS ARE LEAKING
needs-review • confidence 0.06
correction
REPLACE BOTH BYPASS VALVES AND TEST
needs-review • confidence 0.03
complaint
CS THAT THE FRESH AIR INLET PANEL ON THE FURNACE HAS SCREWS THAT KEEP COMING LOOSE
needs-review • confidence 0.16
cause
SCREWS WILL NOT HOLD THE GRILL/COVER IN DESIGNED PLACE CORRECTLY.
needs-review • confidence 0.03
correction
NEED TO REPLACE THE CURRENT SCREWS WITH LARGER SCREWS
needs-review • confidence 0.05
complaint
FRONT CAP LIGHT SWITCH IS COMING OUT OF PANEL
needs-review • confidence 0.16
cause
LIGHT SWITCH IS STICKING OUT ON THE PANEL. *26500*
needs-review • confidence 0.16
correction
REMOVE PANEL, ADJUST WIRES GOING TO THE SWITCH AND RESECURE IN CORRECT PLACE
needs-review • confidence 0.16
Evidence Thread
Ashlee Olsen
processor • Jan 12, 2026, 3:13 PM
submitted PA#2548176
Ashlee Olsen
processor • Jan 12, 2026, 3:57 PM
@Stephanie D WO 26500 FR feedback:
job 2:
01/12/2026jherrera@forestriverinc.comhello, our vendor is replacing all cab doors in the unit at no charge, can you please confirm that this is the correct amount of doors in the unit F100683585 14.5 X 32.5 CAB DOOR - HUNTER GREEN - 2 F100683640 6 5/8 X 13 DRAWER - HUNTER GREEN - 3 F100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 F100683559 13 X 19 CAB DOOR - HUNTER GREEN - 1
job 6 hello, can you show us a photo of the tag?
Stephanie Davis
dealer_or_external • Jan 19, 2026, 2:15 PM
Ashlee, I printed the info on the cabinets, the tech confirmed these are all correct in size and quantity.
I also added a photo with the water heater tag. This tag is covered from the way it was installed from factory. To get the complete tag we need to remove the WH, that will be labor time if they need that done!
Ashlee Olsen
processor • Jan 19, 2026, 3:02 PM
Info added to FR. Thank you!
Ashlee Olsen
processor • Jan 23, 2026, 5:40 PM
Feedback01/23/2026ahalsey@forestriverinc.comHello, this message is to alert you that Forest River is currently reviewing your request with the Vendor. The contact on the claim has been included in the email to the vendor. Also, please refrain from submitting an order for this repair until the authorization is complete. Please be sure to read the feedback notes upon receiving Authorization for additional details. We will update the line once we receive their response. Thank you.
Ashlee Olsen
processor • Jan 26, 2026, 2:05 PM
@Cole P @Stephanie D WO 26500
approved can you get me a picture showing hinge replacement for doors F100683569 please?
job 2 3.2
Authorized01/26/2026ahalsey@forestriverinc.comHello there, The requested repair has been authorized by Forest River and the Vendor for 3.2 hr. Our parts team will order the parts for you.FeedbackFeedback01/26/2026ahalsey@forestriverinc.comF100683569 17 X 14 CAB DOOR - HUNTER GREEN - 2 **Please provide a photo showing hinge placement for doors F100683569**
job 4 .1 authorized to replace switch
job 5 .2
job 6 .75 authorized to replace bypass
job 7 .2
job 8 .3 authorized to replace switch
Stephanie Davis
dealer_or_external • Jan 27, 2026, 9:26 AM
@Cole P I have ask JPS to get required photos of the hinges.
Stephanie Davis
dealer_or_external • Jan 27, 2026, 9:38 AM
@Tessa C Approved to order the following parts.
Line 2: If you could verify the cabinet doors are being ordered from Forest Rivers part dept?
Line 4: Switch for porch light on panel
Line 5: slam latch for compartment door
Line 6: By-pass valve
Line 8: Switch for front cap light on the panel.
There are photos of all these on the claim and folder!
Stephanie Davis
dealer_or_external • Jan 27, 2026, 10:02 AM
@Ashlee O I have attached photos of the hinges for line 2. I was not exactly sure what part number goes to what side. :)
Tessa Coffey
dealer_or_external • Jan 27, 2026, 10:46 AM
@Stephanie D reached out to forest river to get part info on the parts i couldnt find
Ashlee Olsen
processor • Jan 27, 2026, 11:31 AM
Photo's added to FR
Tessa Coffey
dealer_or_external • Jan 27, 2026, 4:08 PM
@Stephanie D ON ORDER 17692
Ashlee Olsen
processor • Jan 28, 2026, 5:13 PM
Authorized01/28/2026ahalsey@forestriverinc.comThank you our parts team will put the order in for the door.s
Stephanie Davis
dealer_or_external • Jan 30, 2026, 8:56 AM
@Tessa C please see the above about the parts that have been on order from FR.
Tessa Coffey
dealer_or_external • Jan 30, 2026, 9:16 AM
@Stephanie D on S5427549
Ashlee Olsen
processor • Feb 3, 2026, 11:46 AM
@Stephanie D FYI
Stephanie Davis
dealer_or_external • Feb 6, 2026, 8:58 AM
Thank you for the update!
@Tessa C these are the green cabinet doors!!
Tessa Coffey
dealer_or_external • Feb 6, 2026, 12:25 PM
@Stephanie D ALL PARTS HERE S/O M-R
Tessa Coffey
dealer_or_external • Feb 18, 2026, 12:58 PM
@Stephanie D CABINETS SENT AT NO COST CAME IN THIS AFTERNOON. NOW ALL PARTS ARE HERE BAY
Stephanie Davis
dealer_or_external • Feb 19, 2026, 10:44 AM
@Tessa C I have attached photos of the parts that were sent for lines 6. This is the wrong part and will not hook up as the original part did. Joe said this is called a 3-way swivel valve. I will help any way I can on this!
Stephanie Davis
dealer_or_external • Feb 19, 2026, 10:53 AM
@Tessa C
@Cole P is soooooo happy to have helped you and found the part. Forest Rivers part number is: F100040650 manufacture part number 14080. I also took a snip it of the screen so you will see how he found it. :)
Stephanie Davis
dealer_or_external • Feb 19, 2026, 10:54 AM
@Tessa C here is the way he found it!
Stephanie Davis
dealer_or_external • Feb 19, 2026, 11:22 AM
@Ashlee O On line 4 can we please ask for .50 labor. We received the complete panel not just the switch. Tech will need to rewire the other switches for the new panel to work. The original switches have more prongs on the back than the one they sent. This will require more than just changing the one switch out on the panel. So, we need to remove current panel, rewire switches to new panel, install new panel and test. I have added some photos to show what they sent.
Tessa Coffey
dealer_or_external • Feb 19, 2026, 11:26 AM
@Stephanie D ON ORDER 17758
Ashlee Olsen
processor • Feb 19, 2026, 2:46 PM
You got it, email sent to FR
Tessa Coffey
dealer_or_external • Feb 25, 2026, 10:28 AM
@Stephanie D parts update. correct valve has been invoiced, should see it soon
Tessa Coffey
dealer_or_external • Feb 25, 2026, 2:03 PM
@Stephanie D CORRECT VALVE IS HERE S/O M-R
Stephanie Davis
dealer_or_external • Feb 26, 2026, 10:42 AM
In service folder for repair
Ashlee Olsen
processor • Mar 2, 2026, 12:01 PM
@Stephanie D Hey! I just want to confirm, the parts total for the cabinets on job 2 is the 30% markup, correct?
Ashlee Olsen
processor • Mar 11, 2026, 11:46 AM
submitted C#2548176
Ashlee Olsen
processor • Mar 24, 2026, 1:29 PM
paid $962.47 3/17 check #3124374
Claim Files
COMPLETED WO.pdf
pdf • Feb 28, 2026, 11:13 AM • 419,686 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/COMPLETED WO.pdf
parts shipping.pdf
pdf • Feb 3, 2026, 11:35 AM • 274,326 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/parts shipping.pdf
WO.pdf
pdf • Jan 9, 2026, 4:20 PM • 414,414 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26500/WO.pdf