Claim explorer / evidence thread
Claim 26437
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
19
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26437/LINE 2 REQUESTED AC TAG PHOTO.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Feb 25, 2026, 2:43 PM • processor • paid $1332.36 2/25
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Image type/context:** Requested A/C identification tag photo for warranty claim **case 26437**, likely linked to **claim line 2**.
- **Visible component:** RV air conditioner unit / A/C assembly, showing internal coil/fins and metal housing.
- **Labels/text visible:**
- White tag: **MODEL NO. 38254-069**
- **MACH 15 A/C**
- **SERIAL NO. 240201209** (appears readable)
- Yellow warning label partially visible: “INSTALL … OR AIR …” (rest obscured).
- **Damage/condition:** No obvious phy
Human interpretation • confidence 0.00
supporting-image
Exterior passenger-side view of travel trailer showing the patio awning assembly deployed/partially extended along the upper sidewall. The awning roller/tube, black end cap, vertical support arm, and integrated LED light strip are visible; the LED strip is illuminated in blue/white along most of the awning length, suggesting function/verification after repair or replacement. No clear physical damage is visible in this photo; hardware appears mounted and aligned from this angle.
Visible componen
Human interpretation • confidence 0.00
supporting-image
Exterior rear/curb-side area of a travel trailer/fifth wheel shown in a lot. Visible components include rear wall, roof ladder, spare tire, rear bumper/receiver, tail/marker lights, side storage hatch, window, black awning arm/roller with blue-white LED strip illuminated, and exterior trim/seams.
No clear physical damage is visible in this photo; ladder, awning hardware, lights, panels, and trim appear intact from this distance. Image may be documenting awning/LED function or rear ladder/exteri
Human interpretation • confidence 0.00
supporting-image
Visible image context for claim tri-1202 / nuCamp / case 26437:
- **Scene:** Trailer front/tongue area parked at dealership lot, hitched or positioned close to a black RAM pickup. Multiple RVs visible in background.
- **Visible components:** Trailer A-frame, coupler/hitch head, safety chains, tongue jack/stand, propane tank cover, battery/tool box area, front lower body edge with riveted trim on right side.
- **Damage observed:** No clear physical damage is visible in this photo. Hitch/tongue c
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Passenger/curb side of a white nuCamp travel trailer with black/gray graphics, entry door, windows, exterior vents, wheels, and a long black awning housing/roller along the upper sidewall.
- **Observed issue/damage:** No obvious physical damage is visible in this photo. The awning-mounted LED light strip is illuminated in a blue/purple color along most of the awning length; brightness appears uneven/fades toward the far right, but this may be angle/exposure related
Human interpretation • confidence 0.00
supporting-image
Photo shows passenger/curb side of a white-and-black towable RV/travel trailer in a lot.
- **Visible components:** Black roofline awning assembly/awning tube or housing along upper sidewall, integrated purple/blue LED light strip, entry door with window, exterior windows, vent/speaker-like round fixture, exterior utility panels, tandem wheels/fenders, side graphics.
- **Visible condition/damage:** No clear structural damage is visible from this distance. The awning LED strip appears illuminated
Human interpretation • confidence 0.00
supporting-image
Exterior curb/entry side of a nuCamp Connect travel trailer. Visible components include the black awning/awning cassette above the entry door, vertical awning arm/support, blue/white LED light strip under the awning, entry door with grab handle, side windows, wheel/fender, vents/ports, and exterior graphics.
Observed issue: LED awning light strip appears partially illuminated, with a long section of LEDs lit brightly near the entry/awning arm and a dimmer or unlit/uneven section toward the left
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** Exterior upper roof/side edge trim or gutter rail on the passenger-side/front area appears lifted or separated near the front radius/cap. A black trim piece/end section is protruding outward/downward. No clear cracking or impact damage visible on the white sidewall.
- **Components shown:** RV sidewall, black roof edge molding/gutter/trim, front cap seam area, side window, exterior storage/baggage door open, lower skirt/trim, decals.
- **Text/labels visible:** Larg
Human interpretation • confidence 0.00
supporting-image
Warranty claim image summary — IMG_2362.JPG:
- **Image type:** Photo of a printed work order / service document, partially cropped, lying on a dark textured surface.
- **Visible damage:** No physical RV/component damage is shown in the photo. This is documentation only.
- **Repair context / complaint:** Job #1 is marked **Warranty**. Visible complaint text states: **“C/S THAT THE SHOWER DOORS POPPED OF[F] TRACK”**.
- **Relevant component:** Shower doors / shower door track assembly.
- **Visible
Human interpretation • confidence 0.00
supporting-image
Exterior side of a nuCamp RV/travel trailer. Visible components include large tinted side window with black frame, smaller rear side window, black vertical slide/trim molding, upper roof/awning rail or gutter trim, side graphics/decals, lower black skirting, wheel arch, and rear marker light.
Visible issue: the long black upper trim/rail above the window/slide area appears uneven/wavy and possibly lifted or bowed away from the sidewall in sections. No obvious cracks, dents, missing panels, or b
Human interpretation • confidence 0.00
supporting-image
- **Visible issue/damage:** A small plastic snap/retainer or clip appears broken/detached on a striped fabric surface. One piece is loose, with a screw/fastener visible; adjacent clear plastic/vinyl strip remains partially in place.
- **Parts/components shown:** Striped woven fabric upholstery/panel, clear plastic/vinyl flap or trim, small gray/white plastic snap mounts/retainers, loose/broken clip hardware.
- **Labels/text:** No readable labels, tags, or document text visible.
- **Repair contex
Human interpretation • confidence 0.00
supporting-image
Exterior RV side/slide-out area. Visible components include black vertical slide trim/flange, upper black roof/awning/gutter rail, sidewall decals, tinted windows, lower black skirt, and rear red marker light.
Visible issue: the upper black horizontal trim/rail near the top of the slide-out/sidewall appears loose or misaligned, with an open gap/lifted end near the vertical corner trim. Possible sealant separation/staining is visible at that upper corner. No obvious wall cracking, window damage,
Human interpretation • confidence 0.00
supporting-image
Visible image summary for claim 26437 / IMG_2386.JPG:
- **Unit/area shown:** Front-left exterior of a nuCamp **CONNECT** travel trailer, including front cap, roof/front transition, side wall, entry/storage door area, A-frame tongue, propane cover, and jack.
- **Visible damage/concern:** At the **upper front-left roof/cap corner**, the black exterior trim/seal/gutter piece appears **lifted, bent, or not seated flush** near the roof edge. The front cap/roof seam area is the main visible concern.
Human interpretation • confidence 0.00
supporting-image
Visible exterior of a nüCamp/CONNECT travel trailer sidewall. The photo focuses on the upper black horizontal trim/awning rail area near a vertical side seam/slide trim.
- **Visible damage/issue:** The black upper side trim/rail appears uneven or slightly separated at the joint/end near the vertical trim piece; a small gap/loose-looking edge is visible. No major wall damage, cracking, or impact damage is clearly visible.
- **Parts/components shown:** Exterior sidewall, upper black roof/side tri
Human interpretation • confidence 0.00
supporting-image
Warranty image (IMG_2385.JPG) shows the front nose/cap area of a nuCamp trailer labeled “CONNECT.” Visible components include the black front cap with white accent trim, upper horizontal front trim/vent/seal area, A-frame tongue, tongue jack, coupler, safety chains, propane/battery/tongue-mounted covers, and tow vehicle nearby.
Visible concern: the long upper horizontal black trim/seal near the top of the front cap appears uneven or possibly separated/lifted along part of its length. No clear c
Human interpretation • confidence 0.00
supporting-image
Rear exterior of a travel trailer/RV, viewed straight-on in a parking lot.
- **Visible components:** rear wall, upper roof/rear cap seam with black trim, red marker/clearance lights, rear window, ladder on right, spare tire carrier, bumper/receiver area, taillights.
- **Visible damage/condition:** No clear impact damage visible. The **upper black roof/rear trim/seal line appears slightly wavy/uneven** across the rear top edge; possible fitment/seal concern, but separation or cracking is not cle
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** At the upper front roof/side corner, a black exterior trim/rail piece appears cracked, lifted, or partially detached, with irregular/broken material visible near the roof edge. Some vertical brown staining is visible on the white sidewall near a lower compartment door, possibly water/dirt runoff; cause unclear.
- **Parts/components shown:** Travel trailer exterior sidewall, front cap/roof radius area, black roof/side trim or drip/awning rail, slide-out room perimeter trim,
Human interpretation • confidence 0.00
supporting-image
Image shows exterior rear/curb-side area of a white travel trailer/RV parked on asphalt.
- **Visible components:** rear wall, side wall, roof edge/trim, black corner molding, windows, rear ladder, rear bumper/platform, spare tire, marker/clearance lights, tail lights, license plate, tandem wheels, exterior graphics.
- **Labels/text visible:** large “CONNECT” branding on rear/side; Tennessee trailer plate appears “TD 61574”; small dealer/label near lower right rear appears “KZ”/dealer sticker.
-
Human interpretation • confidence 0.00
supporting-image
Image shows an RV dealership lot with multiple trailers and trucks. Foreground/right: partial white camper/vehicle with an aluminum roof rack or accessory rail system mounted above it. Visible label on rail appears to read “PRIMA DESIGN” with a phone number, but details are partly obscured. Background trailer has large “CONNECT” branding.
No clear warranty-related damage is visible in this photo. No broken, bent, missing, leaking, or misaligned component can be confidently identified. No repair
Human interpretation • confidence 0.00
supporting-image
Interior RV galley/bath area. Visible components include sink/faucet, countertop, cabinet, wall paneling, outlet/GFCI, and a black control/display panel labeled “Sunflare.”
Visible damage/condition:
- Light textured wall panel shows a scuffed/abraded or rubbed area above the outlet/control panel, with shiny residue/marks.
- Countertop near the sink/front edge shows a visible dark crack/line extending toward the edge/corner.
- No clear damage visible to the outlet, Sunflare controller, faucet, c
Human interpretation • confidence 0.00
supporting-image
Image shows curb/side exterior of a nuCamp travel trailer/RV with slide-out extended.
- **Visible issue/damage:** At the upper-left corner of the slide-out opening, the black horizontal trim/awning rail/gutter piece appears loose or protruding outward at the end. Possible separation from sidewall/slide fascia; no obvious cracks in wall panel visible.
- **Components visible:** White fiberglass sidewall, black roof/edge trim, slide-out room, upper slide trim/rail, black vertical slide seal/trim,
Human interpretation • confidence 0.00
supporting-image
- **Image type:** Photo of a printed Tri-Am RV Center repair/order document, not a direct photo of RV damage.
- **Visible damage/components:** No physical RV damage is visible in the image. The document text references **doors**, **door track**, and **wall impact**.
- **Readable document text:**
- “Tri-Am RV Center of East Tennessee, Inc”
- “1202 IDELL ROAD, BULLS GAP TN 37711”
- “Ph: 877-635-1167 Fax: 423-235-1176”
- “WWW.TRIAMRV.COM”
- “Stock #: 11053”
- “Stock Desc: (1
Human interpretation • confidence 0.00
supporting-image
Exterior passenger/curb-side view of a nuCamp RV/trailer.
- **Visible components:** White sidewall panel, black roof/upper edge trim or gutter/awning rail, vertical black awning/slide hardware supports, entry door with window, side window, lower skirt, dual wheels/fender, utility access doors/ports.
- **Visible condition/damage:** No clear major impact damage visible. There is a faint vertical discoloration/streak or seam-like line on the white sidewall near the center of the image; unclear if
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/parts:** nuCamp **CONNECT** travel trailer, front cap and curb-side/front sidewall area. Visible roof/front transition, black corner/edge trim, amber clearance/marker light, side graphics, baggage/storage doors, A‑frame tongue with warning labels, propane tank cover.
- **Visible damage/condition:** At the **upper front curb-side roof/corner seam**, the black trim/sealant area appears slightly uneven/lifted or separated near the top edge. No major cracks, dents, or missing panels
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE SHOWER DOORS POPPED OF TRACK AND HIT THE WALL WHEN IN TRAVEL
needs-review • confidence 0.26
complaint
CS THAT THE SHOWER DOORS POPPED OF TRACK AND HIT THE WALL WHEN IN TRAVEL
needs-review • confidence 0.26
complaint
CS THAT THE SHOWER DOORS POPPED OF TRACK AND HIT THE WALL WHEN IN TRAVEL
needs-review • confidence 0.12
cause
SCREWS THAT HOLD ROLLERS WORKED LOOSE AND ALLOWED DOOR TO COME OUT OF THE TRACK AND DAMAGED WALL. REDDIN, MICHAEL Customer #: 93256
needs-review • confidence 0.20
cause
SCREWS THAT HOLD ROLLERS WORKED LOOSE AND ALLOWED DOOR TO COME OUT OF THE TRACK AND DAMAGED WALL. REDDIN, MICHAEL Customer #: 93256
needs-review • confidence 0.20
cause
SCREWS THAT HOLD ROLLERS WORKED LOOSE AND ALLOWED DOOR TO COME OUT OF THE TRACK AND DAMAGED WALL. REDDIN, MICHAEL Customer #: 93256
needs-review • confidence 0.09
correction
REINSTALL ALL DOORS TO THE SHOWER, TIGHTEN ALL SCREWS TO ROLLERS ON BOTTOM OF SHOWER DOORS(4 ROLLERS). REMOVE AND REPLACE THE WALL PANELING NEXT TO THE BATHROOM SINK. TO REPLACE WALL PANEL WE NEED TO REMOVE AND REINSTALL OUTLET,TANKLESS CONTROL,DOOR FACING MEDICINE CABINET AND SINK CABINET PLUS ALL PLUMBING
needs-review • confidence 0.34
correction
REINSTALL ALL DOORS TO THE SHOWER, TIGHTEN ALL SCREWS TO ROLLERS ON BOTTOM OF SHOWER DOORS(4 ROLLERS). REMOVE AND REPLACE THE WALL PANELING NEXT TO THE BATHROOM SINK. TO REPLACE WALL PANEL WE NEED TO REMOVE AND REINSTALL OUTLET,TANKLESS CONTROL,DOOR FACING MEDICINE CABINET AND SINK CABINET PLUS ALL PLUMBING
needs-review • confidence 0.34
correction
REINSTALL ALL DOORS TO THE SHOWER, TIGHTEN ALL SCREWS TO ROLLERS ON BOTTOM OF SHOWER DOORS(4 ROLLERS). REMOVE AND REPLACE THE WALL PANELING NEXT TO THE BATHROOM SINK. TO REPLACE WALL PANEL WE NEED TO REMOVE AND REINSTALL OUTLET,TANKLESS CONTROL,DOOR FACING MEDICINE CABINET AND SINK CABINET PLUS ALL PLUMBING
needs-review • confidence 0.17
complaint
CS THAT THE FURNACE WILL KICKS ON BUT NO HEAT THEN SHUTS OFF
needs-review • confidence 0.20
complaint
CS THAT THE FURNACE WILL KICKS ON BUT NO HEAT THEN SHUTS OFF
needs-review • confidence 0.20
complaint
CS THAT THE FURNACE WILL KICKS ON BUT NO HEAT THEN SHUTS OFF
needs-review • confidence 0.03
cause
THERMOSTAT WAS DROPPING SIGNAL, PULLED FURNACE AND BENCH TESTED TO FURNACE. FAULTY T-STAT
needs-review • confidence 0.23
cause
THERMOSTAT WAS DROPPING SIGNAL, PULLED FURNACE AND BENCH TESTED TO FURNACE. FAULTY T-STAT
needs-review • confidence 0.23
cause
THERMOSTAT WAS DROPPING SIGNAL, PULLED FURNACE AND BENCH TESTED TO FURNACE. FAULTY T-STAT
needs-review • confidence 0.06
correction
REPLACE T-STAT AND TEST
needs-review • confidence 0.17
correction
REPLACE T-STAT AND TEST
needs-review • confidence 0.17
correction
REPLACE T-STAT AND TEST
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • Dec 23, 2025, 1:38 PM
KZ624784
Ashlee Olsen
processor • Dec 24, 2025, 2:18 PM
approved
job 1 4
job 2 .5 We will need a picture of the a/c mfg tag at final
Stephanie Davis
dealer_or_external • Dec 29, 2025, 2:45 PM
@Tessa C Approved to order the following.
Line 1: wall panel next to bathroom sink
Line 2: T-Stat
Tessa Coffey
dealer_or_external • Dec 30, 2025, 1:09 PM
@Stephanie D ON ORDER 17642
Tessa Coffey
dealer_or_external • Jan 22, 2026, 10:05 AM
@Stephanie D ALL PARTS HERE. PANEL IS BAY AND THERMOSTAT IN S/O M-R
Stephanie Davis
dealer_or_external • Feb 25, 2026, 12:25 PM
@Ashlee O I have attached the required photo of the a/c tag on the inside of the unit. This is for line 2.
Ashlee Olsen
processor • Feb 25, 2026, 12:54 PM
submitted KZ624784
Ashlee Olsen
processor • Feb 25, 2026, 2:43 PM
paid $1332.36 2/25
Claim Files
COMPLETED WO.pdf
pdf • Feb 25, 2026, 12:23 PM • 418,907 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26437/COMPLETED WO.pdf
WO.pdf
pdf • Dec 23, 2025, 9:32 AM • 417,333 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26437/WO.pdf