Claim explorer / evidence thread
Claim 26371
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 36
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
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Resolved
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179d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
36
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
179 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
32
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
4 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
179 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26371/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
44 indexed side comments on this claim.
Latest visible thread signal
Feb 11, 2026, 1:36 PM • processor • paid $714.29 2/10 check #3106945
Role mix
Dealer 0 • OEM 0 • Processor 28
Decision cues
Denial signals 0 • info / missing-doc asks 56 • approval signals 33
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Work missing-doc or reply asks first from the thread.
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Images
supporting-image
Image shows RV exterior lower rear/side area for **WO #26371 / Job 5**.
- **Visible components:** White corrugated exterior wall, red rear marker/tail light, black “Spray Port” cap, black lower skirt/underbody panel, long black step/rail/bumper-like trim.
- **Visible issue:** Red circle highlights the lower black skirt/underbody area behind the step/rail. There appears to be a gap/opening or loose/misaligned black panel/support area, with a small piece of orange/brown material visible near the
Human interpretation • confidence 0.00
supporting-image
Warranty image for Forest River claim/case WO #26371 (dealer tri-1202), file “LINE 2 (3.jpg).”
- View: Low-angle exterior underside of towable/RV near front/passenger side, showing black steel frame/outrigger area, underbelly paneling, sidewall lower skirt, front diamond-plate/black enclosure, stabilizer/landing jack area, and axle/wheels in background.
- Visible condition/damage: No major structural break is clearly visible. There are blobs of tan expanding foam/sealant or debris on the black
Human interpretation • confidence 0.00
supporting-image
RV/trailer exterior frame area shown under side panel/diamond plate. Red annotations read “WO #26371” and “Job 5,” with a red circle around the issue area. Visible concern appears to be rust/corrosion and staining on a black steel frame/bracket/outrigger beneath the side skirt, near fasteners and a small blue marker/cap. Adjacent main A-frame/rail has chalk marking “5465.” A small factory label on the side panel shows wheel/tire diagram and partially readable tire notice. Claim linkage: image is
Human interpretation • confidence 0.00
supporting-image
Image shows RV exterior right slide area with a black vertical slide seal/wiper beside ribbed exterior siding and adjacent window/frame.
Visible text overlay:
- “WO # 26371”
- “Job 10”
- “Right slide seal”
Visible issue/context:
- Claim line appears linked to Job/Line 10 for right slide seal.
- The photo documents the right slide seal location; no obvious tear or missing section is clearly visible from this angle. Blue tape marker appears on siding near the seal, likely marking the repair/conc
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, Line/Job 10.
- Visible components: exterior right-side slide-out area of RV, sidewall panel, window, black slide wiper/seal, adjacent exterior wall/siding.
- Visible issue/damage: the right slide seal/wiper appears loose, displaced, or hanging vertically along the slide edge; not seated uniformly against the slide opening.
- Labels/text in image: red overlay reads “WO # 26371” and “Job 10 Right slide seal.”
- Repair context: supports a claim
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for case/WO **26371**, marked **“Job 1”** and tied to **Line 1**.
Visible condition: Interior RV ceiling/upper wall area above window valances. A long light-wood trim/fascia strip bordering a dark inset panel appears **warped/bowed and separating or delaminating along its length**, with uneven gaps/edges visible. Surrounding components include ceiling paneling, recessed puck lights, wall covering, window valances, and black pleated shades. No other clear damage or manufactu
Human interpretation • confidence 0.00
supporting-image
Warranty claim image shows a close-up of the left slide seal area on an RV/trailer exterior. Visible components include a black vertical rubber slide seal/wiper, adjacent slide side/window or panel on the left, and textured gray exterior wall on the right. The seal appears slightly uneven/compressed along the vertical edge, especially lower down, but no large tear or missing section is clearly visible from this angle.
Red overlay text reads: “WO # 26371,” “Job 10,” “Left slide seal.”
Repair/cl
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, Job/Line 9.
- **Visible text/labels:** Red overlay reads “WO # 26371” and “Job 9”; red circle highlights the concern area.
- **Component shown:** Close-up of a black/dark textured panel or fabric edge with adjacent light-colored surface and black trim/seal strip, likely an RV exterior/awning/slide-related seam area.
- **Damage/condition:** In the circled area, the edge/seam appears uneven, puckered, or pulled away with a possible gap/separat
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, Job/Line 6.
Visible condition: close-up of an exterior RV seam/corner area with heavy white sealant/caulk applied over a textured surface. The sealant appears dirty, uneven, and has visible cracking/splitting/open gaps along the edge and in the middle, suggesting failed or damaged sealant. A black adjacent trim/component is visible beside the sealed area.
On-image text: “WO # 26371” and “Job 6” in red.
Repair context: likely supports a cla
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for **Forest River / dealer tri-1202 / case WO #26371 / Job 9 / Line 9**.
- **Visible area/components:** Close-up along exterior lower side/slide-out area, showing a white sidewall/panel, long metal/plastic trim or rail, black rubber seal/wiper/underbody trim, and dark underside material.
- **Visible damage:** Red-circled section shows the long side trim/rail appears **wavy, bowed, or deformed**, with possible looseness/misalignment along the edge. Adjacent black seal/trim
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: LINE 6 image for case 26371.
Visible condition: Close-up of white exterior sealant/caulk or putty on an RV component, next to a black rounded trim/component. Multiple blue marker circles highlight suspected defects.
Damage observed:
- Several cracks/splits in the white sealant, including one larger vertical split near the center-right.
- Smaller hairline cracks and pinholes/voids above and below the main split.
- Sealant surface appears uneven with tooling/fingerprint impre
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV exterior lower trim/lighting area. Visible components include a black horizontal trim/channel with an LED light strip above/within it and adjacent dark paneling. A red hand-drawn circle highlights a vertical split/crack or separated seam in the black lower trim/panel, with light-colored scuffing or exposed material along the joint.
On-image text reads: “WO # 26371” and “Job 7.” This supports linkage to warranty claim case/work order 26371, claim line/job 7. Damage appears lo
Human interpretation • confidence 0.00
supporting-image
RV interior dinette/slide area. Red markup labels “WO # 26371” and “Job 1,” with a red circle highlighting the overhead ceiling/slide soffit panel above the windows.
Visible issue: circled ceiling/soffit panel appears uneven or possibly sagging/loose near seams/edges; two recessed puck lights/fixtures in the panel have blue tape or protective stickers. No obvious broken parts, water staining, or open gaps clearly visible from this angle.
Components shown: slide/ceiling fascia, interior ceiling
Human interpretation • confidence 0.00
supporting-image
Interior RV ceiling area. Visible components include light woodgrain ceiling panels, long ceiling/slide trim or track at left, round ceiling light fixtures, wall panels, window valances, and black pleated shades. Blue tape markers are placed on two round ceiling light lenses, likely identifying repair/inspection points. No obvious breakage or severe damage is visible; possible concern may relate to ceiling panel/fixture fitment or cosmetic ceiling area. Overlay text reads “WO# 26371” and “Job 1.
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, Job/Line 7.
- **Visible area/component:** Exterior side wall of RV/trailer near upper roof/awning rail; black horizontal trim/rail above white corrugated/sided wall panel, with a window edge visible at right.
- **Marked concern:** Red circle highlights an area along the upper sidewall just below the black rail.
- **Visible damage/condition:** Possible waviness, unevenness, or distortion in the white exterior siding/trim area beneath the blac
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, claim line/job 10. Photo shows exterior left side of an RV slide-out area with black vertical slide seal/wiper between the main sidewall and slide room. Visible components include corrugated exterior siding, slide room side panel, black trim/flange, window, and adjacent awning/ladder-style hardware. Red overlay text reads: “WO # 26371,” “Job 10,” “Left slide seal.” No obvious tear or separation is clearly visible from this angle, but the imag
Human interpretation • confidence 0.00
supporting-image
Claim image for **WO #26371 / Job 5** (file: LINE 5).
- **Visible components:** Black painted metal frame/panel area with vertical seam/weld; adjacent gray metal member/bracket; gravel ground below.
- **Damage/condition:** Significant orange rust/corrosion on a small protruding cylindrical metal piece/bolt/bushing at the lower edge of the black panel, with rust also visible along nearby seam/weld area. Paint/coating appears compromised locally.
- **Labels/text:** Red overlay reads **“WO # 26371
Human interpretation • confidence 0.00
supporting-image
WO #26371 / Job 2 image of RV undercarriage/slide or step-style frame mechanism. Red circle highlights a black steel frame/rail area with visible rust/corrosion along a seam and around bolt/slot openings. Components visible include metal support arms/linkage, bolted brackets, frame crossmember/rail, and adjacent black box/cover with blue tape. No broken part is clearly visible, but corrosion/finish deterioration is evident in the circled area. Likely supports claim line 2 repair context involvin
Human interpretation • confidence 0.00
supporting-image
Image for warranty claim **WO/case #26371**, labeled **“Job 5”** / file **LINE 5**.
Visible content: close-up of underside/exterior black painted steel frame/bracket area on an RV/trailer, with gravel below.
Visible damage: significant rust/corrosion and flaking on a vertical metal tab/bracket or weld area between black frame components. Paint/coating appears compromised, with brown rust buildup and pitting; exact structural extent unclear from photo.
Parts/components: black steel frame/rail
Human interpretation • confidence 0.00
supporting-image
Visible underbody/underside area of RV/trailer showing a black metal/plastic panel or frame seam with surface rust/corrosion and dirt staining. A tan/yellow expanding foam or sealant mass is protruding from the seam/void, with excess hanging down. A fastener/washer is visible on the upper right panel edge, and a blue tape marker points near the affected area.
Overlaid text reads: “WO # 26371” and “Job 5”.
Repair/claim context: Photo appears to document Job/Line 5 for warranty work order 26371,
Human interpretation • confidence 0.00
supporting-image
Underbody view of a Forest River towable/RV near the tandem axles. Visible components include the frame/underbelly area, lower side skirt/edge trim, suspension area, and wheels/tires. The long lower edge of the side/underbelly panel shows an uneven jagged/serrated-looking strip with some apparent separation/roughness along the seam; unclear if this is damaged trim, cut material, or a loose underbelly edge. No readable labels, VIN, or document text are visible.
Claim linkage: likely supports L
Human interpretation • confidence 0.00
supporting-image
Warranty claim image for Forest River case/WO #26371, Job/Line 8. Photo shows upper exterior corner of an RV/trailer side wall with corrugated siding, black awning/rail/trim components, and roof-edge/gutter area. Red markup circles the damaged area: a black corner/roof-edge trim or awning end/bracket area appears bent, separated, or broken, with a small metal/plastic piece protruding outward near the top corner. Surrounding siding and vertical black trim appear mostly intact from this view.
Vis
Human interpretation • confidence 0.00
supporting-image
Close-up of RV exterior black trim/awning or slide-out corner area. Visible damage includes torn/peeled black material and separated sealant/trim at the upper corner joint, with exposed tan/white substrate/adhesive and gaps along the seam. A fastener head is visible nearby. Background shows white exterior wall/paneling and blue sky.
Overlay text reads: “WO # 26371” and “Job 8.” This image directly links to warranty claim case/work order 26371, claim line/job 8.
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: Line 10 — image “10.jpg” for Forest River case 26371.
Visible repair context:
- Exterior RV/travel trailer side wall area, likely at or near a slide-out/side projection.
- Components visible: corrugated exterior siding, cream vertical wall panel, black/brown vertical corner trim, window frame, lower skirt/trim, floor/threshold area.
Visible damage/condition:
- The vertical trim/seal strip along the side edge appears loose, bowed, or separated from the wall, especially towar
Human interpretation • confidence 0.00
Claim Lines
complaint
SEVERAL OF THE LIGHTS THAT HAVE THE BUTTON IN THE MIDDLE ARE VERY HARD TO PUSH TO GET ON. THESE ARE IN THE BEDROOM AND ON THE SLIDE OUT
needs-review • confidence 0.23
complaint
SEVERAL OF THE LIGHTS THAT HAVE THE BUTTON IN THE MIDDLE ARE VERY HARD TO PUSH TO GET ON. THESE ARE IN THE BEDROOM AND ON THE SLIDE OUT
needs-review • confidence 0.23
complaint
SEVERAL OF THE LIGHTS THAT HAVE THE BUTTON IN THE MIDDLE ARE VERY HARD TO PUSH TO GET ON. THESE ARE IN THE BEDROOM AND ON THE SLIDE OUT
needs-review • confidence 0.13
cause
BOTH LIGHTS ON THE SLIDE OUT WILL NOT WORK AS DESIGNED,FAULTY LIGHTS.
needs-review • confidence 0.23
cause
BOTH LIGHTS ON THE SLIDE OUT WILL NOT WORK AS DESIGNED,FAULTY LIGHTS.
needs-review • confidence 0.23
cause
BOTH LIGHTS ON THE SLIDE OUT WILL NOT WORK AS DESIGNED,FAULTY LIGHTS.
needs-review • confidence 0.13
correction
REPLACE THE TWO ROUND LIGHTS ON THE MAIN SLIDE OUT WEBB, JOHN Customer #: 93399
needs-review • confidence 0.26
correction
REPLACE THE TWO ROUND LIGHTS ON THE MAIN SLIDE OUT WEBB, JOHN Customer #: 93399
needs-review • confidence 0.26
correction
REPLACE THE TWO ROUND LIGHTS ON THE MAIN SLIDE OUT WEBB, JOHN Customer #: 93399
needs-review • confidence 0.13
complaint
RUST ON THE FRAME WHERE THE JACKS ARE AND OTHER AREAS UNDERNEATH
needs-review • confidence 0.23
complaint
RUST ON THE FRAME WHERE THE JACKS ARE AND OTHER AREAS UNDERNEATH
needs-review • confidence 0.23
complaint
RUST ON THE FRAME WHERE THE JACKS ARE AND OTHER AREAS UNDERNEATH
needs-review • confidence 0.06
cause
RUST HAS DEVELOPED ALONG THE FRONT SIDE OF THE FRAME BY THE STAB JACK
needs-review • confidence 0.29
cause
RUST HAS DEVELOPED ALONG THE FRONT SIDE OF THE FRAME BY THE STAB JACK
needs-review • confidence 0.29
cause
RUST HAS DEVELOPED ALONG THE FRONT SIDE OF THE FRAME BY THE STAB JACK
needs-review • confidence 0.12
correction
CLEAN AND REPAINT THE RUSTED AREA
needs-review • confidence 0.20
correction
CLEAN AND REPAINT THE RUSTED AREA
needs-review • confidence 0.20
correction
CLEAN AND REPAINT THE RUSTED AREA
needs-review • confidence 0.05
complaint
INSULATION COMING OUT FRONT AND BACK CHECK AND ADVISE *26371*
needs-review • confidence 0.06
cause
SPRAY FOAM INSULATION IS PROTRUDING FROM UNDERBELLY OF UNIT
needs-review • confidence 0.06
correction
CUT OFF AND REMOVE THE EXCESSIVE FOAM
needs-review • confidence 0.03
complaint
BACK DOORSIDE CORNER CAULKING ON ROOF IS CRACKING CHECK AND ADVISE
needs-review • confidence 0.06
cause
TECH VERIFIED THE SEALANT ON THE BACK CORNER HAS OPEN VOIDS AND ALLOWING MOISTURE AND WATER IN THESE AREAS
needs-review • confidence 0.09
correction
CLEAN AND RESEAL THE NEEDED AREA ON THE ROOF WEBB, JOHN Customer #: 93399
needs-review • confidence 0.06
complaint
DOOR SIDE AWNING RAIL SPLIT IS NOT CAULKED CHECK AND ADVISE
needs-review • confidence 0.12
cause
GUTTER RAIL IS NOT SEALED WHERE IT MEETS AT AND ALLOWING WATER TO RUN DOWN THE SIDE OF THE UNIT
needs-review • confidence 0.09
correction
CLEAN AND RESEAL THE GUTTER RAIL
needs-review • confidence 0.06
complaint
FRONT DOORSIDE CORNER AT GUTTER SPOUT SEALANT LOOKS BAD CHECK AND ADVISE
needs-review • confidence 0.06
cause
FOUND OPEN VOIDS IN THE SEALANT ALLOWING MOISTURE AND WATER IN THE CORNERS OF THE UNIT Page 2 of 4 © 2026 Integrated Dealer Systems *26371* W/O: 26371
needs-review • confidence 0.06
correction
CURRENT SEAL NEEDS TO BE REMOVED, AREA CLEANED AND NEW SEALANT APPLIED TO THE AREAS
needs-review • confidence 0.09
complaint
LARGE SLIDE IS DROPPED DOWN IN THE MIDDLE WHEN LOOKING AT ROOF, CHECK AND ADVISE
needs-review • confidence 0.13
cause
TOP SLIDE SEAL ON MAIN SLIDE DROPS DOWN AT OR NEAR THE CENTER POINT. SEAL NOT STAYING IN CORRECT PLACE.
needs-review • confidence 0.13
correction
REPLACE THE SLIDE SEAL ON THE TOP OF THE MAIN SLIDE OUT. THE SLIDE TOPPER WILL NEED TO BE REMOVED AND REINSTALLED TO DO THIS JOB
needs-review • confidence 0.13
complaint
WHEN SLIDE IS OUT ON LARGE SLIDE THE FRONT SEALS TOUCH, THE REAR SEALS DO NOT, CHECK AND ADVISE *93399*
needs-review • confidence 0.15
cause
RIGHT SIDE SEAL ON MAIN SLIDE IS VERY TIGHT WHILE LEFT SIDE SEAL DON'T TOUCH SLIDE.
needs-review • confidence 0.15
correction
NEED TO LOOSEN SLIDE FROM MOUNTS AND SHIFT OVER 1.5" TO ALIGN PROPERLY AND CORRECT CONCERN
needs-review • confidence 0.13
Evidence Thread
Stephanie Davis
dealer_or_external • Nov 14, 2025, 11:37 AM
@Ashlee O Hello! Just letting you know that we are claiming all lines except 3 & 4.
Ashlee Olsen
processor • Nov 14, 2025, 12:13 PM
Thanks girl!
Ashlee Olsen
processor • Nov 14, 2025, 12:15 PM
submitted PA#2500442
Ashlee Olsen
processor • Nov 14, 2025, 2:25 PM
@Stephanie D WO 26371 FR feedback job 6:
11/14/2025astauffer@forestriverinc.comThe pictures provided on this repair line do not show the concern described in the Complaint, Cause, & Correction. Please attach pictures that show the concern. as described in the CCC Notes “voids and allowing moisture and water in these areas” and photos of interior entry points.
job 9: 1/14/2025astauffer@forestriverinc.comThe Photos provided appear to depict the Slide Out Seal folded under. Is the Slide Seal Torn at all?
Stephanie Davis
dealer_or_external • Nov 14, 2025, 3:13 PM
For job 6 I have added a photo showing the cracks and open voids in the sealant. Tech stated there is no damage that we can see at this time to the interior of the unit. He stated that anytime there is an open void or crack in sealant it is at danger for moisture and water seeping in.
Job 9 tech stated he did not see any tears at this time
Ashlee Olsen
processor • Nov 14, 2025, 3:17 PM
Thank you, notes made in FR
Ashlee Olsen
processor • Nov 14, 2025, 5:13 PM
@Stephanie D FR feedback, job 6 Please provide photo's of interior entry points
Cole Perkins
dealer_or_external • Nov 18, 2025, 2:05 PM
@Ashlee O This is Stephanie, I had to use Cole's spot for a few! I have attached two more photos for line 6. These are photos of both corners of the unit on the inside.
Ashlee Olsen
processor • Nov 18, 2025, 2:08 PM
Thanks Stephanie! Photo's added to FR PA
Ashlee Olsen
processor • Nov 19, 2025, 11:27 AM
approved
job 1 .2 We have reduced the time to the flat rate time. Forest river will Allow .10 x2=.20 for this Repair / Replacement of the 2 Led Light Chips
job 2 .5
job 5 .1 Forest River will allow .10 to remove the piece of foam
job 6 .2
job 7 .2
job 8 .2
job 9 .7With the information and pictures provided this appears this can be repaired. We have reduced the time to the flat rate time. Forest river will Allow .20 to repair the Seal and .50 to Remove/Reinstall the Slide topper as Goodwill to the Customer as this is an Aftermarket Item. Total Authorized .70 for this repair
job 10 .5 We have reduced the time to the flat rate time. Forest river will Allow .50 for this Repair Please be sure to review the Vendor Slide Adjustment Instruction Link- https://www.youtube.com/watch?v=dUIW7kkJa5I
Stephanie Davis
dealer_or_external • Nov 19, 2025, 12:53 PM
@Ashlee O I have a couple of jobs that I would like to go back on them with this claim please.
Line 9: This seal is damaged all across the top of the slide, this is not able to be repaired. Due to install seal is crimped and we will need the 2.5 labor to replace this.
Line 10: The video sent is of a cable slide and this unit has through frame slides. We need 1.5 to unbolt slide from mech, move over and reinstall everything.
~Thank you!
Ashlee Olsen
processor • Nov 19, 2025, 12:54 PM
You got it!
Ashlee Olsen
processor • Nov 19, 2025, 1:35 PM
Email sent
Ashlee Olsen
processor • Nov 19, 2025, 3:15 PM
@Stephanie D FR feedback:
Job 9: We require justifying statements in the cause, complaint, and correction notes to confirm why the additional labor time was needed. Please provide a detailed breakdown of how the requested 2.5 hours are spent to perform each task to warrant this additional time, and I will be happy to re-review the line
Job 10: There were no justifying statements reflecting in the cause, complaint, and correction notes to confirm why the additional labor time was needed here either. Please explain why this additional time is needed for this repair.
Stephanie Davis
dealer_or_external • Nov 20, 2025, 4:48 PM
Line 9: photo added of interior fascia on the slide. Due to the type of slide seal this will need to be removed to replace the slide seal.
Line 10: This slide was mounted wrong at the factory. I have attached photos showing what needs to be removed and reinstalled on the bottom of the slide to correct this issue. Photos showing the difference in the distance between the slide out and the box of the unit. This slide being about 1.5 over to the right to much is actually one of the issues with the slide seal on the top.
Ashlee Olsen
processor • Nov 20, 2025, 5:31 PM
Thank you Stephanie, email sent with info and pictures to FR
Ashlee Olsen
processor • Nov 21, 2025, 1:56 PM
@Stephanie D They are being really difficult with this one, here's the feedback: As previously requested, a detailed labor breakdown needs to be provided.
Cole Perkins
dealer_or_external • Nov 24, 2025, 10:40 AM
job 9: remove and reinstall slide topper .5, remove reinstall color and reseal interior fascia .5, remove old double sided wiper seal 1.0 clean area and reseal outside of unit .5,
job 10, remove through frame slide mechanism .5 move slide and recenter where it was installed incorrectly at factory .5, remove carpet drill new holes for through floor bolts and reinstall everything .5
and Ashlee if you would like to add .5 diag to each job I think that would be appropriate
Ashlee Olsen
processor • Nov 24, 2025, 12:41 PM
sent reply to FR. Thank you Cole!
Ashlee Olsen
processor • Nov 24, 2025, 4:13 PM
Good Afternoon Ashley,
I have reviewed your breakdowns for Claim 2500442 Line 7 & 8.
I will authorize an additional .20 for Line 7; please see the breakdown and explanation below. Line 8: Forest River stands by the time authorized.
If interior repairs are needed, additional lines will need to be provided with photos.
Regarding line 7:
Remove and reinstall slide topper .5 (an additional .20 Goodwill was authorized as this is an aftermarket part)
Remove reinstall color and reseal interior fascia .5 (Interior concerns would need an additional line added with interior photos)
Remove old double-sided wiper seal 1 (.50 already authorized)
Clean area and reseal outside of unit .50 (is included in the authorized time but will allow an additional .20)
Diag .5 (this is included in the previous authorized time)
Forest River will allow .20 to repair the seal and .50 to remove/reinstall the slide topper as goodwill to the customer as this is an aftermarket item. Total authorized .70 for this repair with an additional .20 to total .90 authorized.
Regarding Line 8:
Remove through frame slide mechanism .50 (Included in Authorization)
Move slide and recenter where it was installed incorrectly at factory .5 (Included in Authorization)
Remove carpet, drill new holes for through floor bolts and reinstall everything .5 (Interior concerns would need an additional line added with interior photos)
.5 diag (this is included in the previous authorized time)
This line was authorized for the slide adjustment.We have reduced the time to the flat rate time. Forest River will allow .50 for this repair.Please be sure to have the technician review the vendor slide adjustment instruction link: https://www.youtube.com/watch?v=dUIW7kkJa5I
Forest River stands by the authorization time for the slide adjustment.
Kindly
@Stephanie D @Cole P Please let me know how you want to proceed. Thanks!
Ashlee Olsen
processor • Nov 24, 2025, 4:13 PM
@Chris B
Ashlee Olsen
processor • Nov 24, 2025, 4:14 PM
This feedback is for job 9&10
Good Afternoon Ashley,
I have reviewed your breakdowns for Claim 2500442 Line 7 & 8.
I will authorize an additional .20 for Line 7; please see the breakdown and explanation below. Line 8: Forest River stands by the time authorized.
If interior repairs are needed, additional lines will need to be provided with photos.
Regarding line 7:
Remove and reinstall slide topper .5 (an additional .20 Goodwill was authorized as this is an aftermarket part)
Remove reinstall color and reseal interior fascia .5 (Interior concerns would need an additional line added with interior photos)
Remove old double-sided wiper seal 1 (.50 already authorized)
Clean area and reseal outside of unit .50 (is included in the authorized time but will allow an additional .20)
Diag .5 (this is included in the previous authorized time)
Forest River will allow .20 to repair the seal and .50 to remove/reinstall the slide topper as goodwill to the customer as this is an aftermarket item. Total authorized .70 for this repair with an additional .20 to total .90 authorized.
Regarding Line 8:
Remove through frame slide mechanism .50 (Included in Authorization)
Move slide and recenter where it was installed incorrectly at factory .5 (Included in Authorization)
Remove carpet, drill new holes for through floor bolts and reinstall everything .5 (Interior concerns would need an additional line added with interior photos)
.5 diag (this is included in the previous authorized time)
This line was authorized for the slide adjustment.We have reduced the time to the flat rate time. Forest River will allow .50 for this repair.Please be sure to have the technician review the vendor slide adjustment instruction link: https://www.youtube.com/watch?v=dUIW7kkJa5I
Forest River stands by the authorization time for the slide adjustment.
Kindly
@Stephanie D @Cole P Please let me know how you want to proceed. Thanks!
Stephanie Davis
dealer_or_external • Nov 25, 2025, 9:48 AM
@Ashlee O Can we please send the state law letter over on this claim? @Cole P spoke with @Chris B about this and we are all in agreement with that.
Ashlee Olsen
processor • Nov 25, 2025, 12:15 PM
State law letter email sent to FR
Chris Balderrama
processor • Nov 25, 2025, 2:42 PM
Thank you
Ashlee Olsen
processor • Nov 25, 2025, 2:51 PM
Here's the response given, please let me know how you want to move forward:
Good Afternoon Ashlee,
Thank you for sending the attachment. I’ve reviewed it, and I want to be very clear about its relevance.
The document you provided pertains strictly to Tennessee’s reimbursement requirements for completed and approved warranty claims. It does not override, replace, or alter the manufacturer’s requirements for obtaining warranty authorization.
Authorization must occur before a repair is approved for warranty, and it requires the following:
A properly added claim line for the interior concern
Interior photos clearly documenting the issue
Sufficient information to validate the cause and necessity of the repair
These required items have not been provided. Without them, I cannot authorize the concern. State reimbursement statutes do not eliminate the need for proper documentation or verification.
Please provide the required information on the claim so we can get this customer taken care of right away.
Once the appropriate photos and supporting details are submitted, I will proceed with review.
If you have any further questions about what is needed, please let me know.
Respectfully,
Stephanie Davis
dealer_or_external • Nov 25, 2025, 4:32 PM
Just updating from customers phone call just now. Mr. Webb contacted Forest River, and he stated the following. They did allow more time on line 9 and agreed to replace the seal instead of repair.
line 10, he stated they are asking for the adjustment to be done without us moving the slide over 1.5" as requested. They would like just a normal adjustment.
Ashlee Olsen
processor • Nov 25, 2025, 6:25 PM
The authorization on job 9 is now approved 1.5. Feedback says, "time to replace seal instead of repair plus time to r&i topper", there is no update on job 10
Cole Perkins
dealer_or_external • Nov 26, 2025, 8:48 AM
please inform the adjuster the nice videos she is sending for cable slide adjustments is informative but as clearly seen in the photos this slide has no cables and we need more time to preform the proper repair, also has diag time been added yet?
Ashlee Olsen
processor • Nov 26, 2025, 1:19 PM
@Cole P I did request the additional diag time when I emailed her last. I will post the entire email thread here. I got this email this morning:
Hello Ashlee,
I have reviewed this claim and from what I see what was authorized is a reasonable amount of time to perform the work. One of the lines states that the slide topper needs to be removed to do that work. The slide topper is an aftermarket part that was not provided by Forest River so it does not fall under the umbrella of anything we need to compensate for. Any additional time due to the slide topper will have to be incurred some other way. At this time, the claim will stay as is. Thanks, Kyle
Ashlee Olsen
processor • Nov 26, 2025, 2:19 PM
Email sent per our phone call Cole. Thank you!
Ashlee Olsen
processor • Nov 26, 2025, 2:20 PM
Just got an auto response, they are closed until Dec 1
Cole Perkins
dealer_or_external • Nov 26, 2025, 2:28 PM
Thanks
Chris Balderrama
processor • Nov 26, 2025, 4:14 PM
Our power just came back on, so I am@trying to catch up.
The diag time has to be whatever Tri-Am would charge a customer pay unit. Let me know if I need to jump in on this. Sounds like I do.
Chris Balderrama
processor • Nov 26, 2025, 4:16 PM
This is directly from Forest River’s policy book.
“The DAF is not meant for Dealers to document every single defect or workmanship problem… It is meant to identify substantial damage … and note shortages.”
Ashlee Olsen
processor • Dec 1, 2025, 11:09 AM
@Cole P Here's their response, "If the slide is not a cable slide, all that needs to happen to shift it over is undo it from the slide heads, shift it over by levering it with a 2"x4" and then resecure it. It does not take that much to re-center a slide out.
Stephanie Davis
dealer_or_external • Dec 3, 2025, 1:42 PM
@Ashlee O I spoke with @Cole P about line 10 and we have agreed to attempt the adjustment as they are requesting. We have both spoke with the customer about this. If the adjustment does not work, we will submit another claim.
Stephanie Davis
dealer_or_external • Dec 8, 2025, 9:26 AM
@Tessa C Can you please order the slide seal for line 9 please. Thanks!
Tessa Coffey
dealer_or_external • Dec 9, 2025, 10:46 AM
@Stephanie D GETTING WITH TECH TO GET MEASUREMENTS
Tessa Coffey
dealer_or_external • Dec 11, 2025, 2:44 PM
@Stephanie D called forest river and the lady i spoke with said she couldnt give me parts info over the phone that i had to send email with measurements. emailed the lady she told me to get ahold of and the email wasnt correct. so Im sending it to her
Tessa Coffey
dealer_or_external • Dec 12, 2025, 9:38 AM
@Stephanie D ON ORDER 17606
Tessa Coffey
dealer_or_external • Dec 18, 2025, 11:49 AM
@Stephanie D SEALS HERE IN THE BAY
Ashlee Olsen
processor • Jan 12, 2026, 3:20 PM
submitted C#2500442
Ashlee Olsen
processor • Feb 11, 2026, 1:36 PM
paid $714.29 2/10 check #3106945
Claim Files
COMPLETED WO.pdf
pdf • Jan 12, 2026, 2:28 PM • 422,801 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26371/COMPLETED WO.pdf
Email thread.pdf
mail-artifact • Nov 26, 2025, 1:19 PM • 1,123,031 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26371/Email thread.pdf
State law letter.pdf
pdf • Nov 25, 2025, 12:12 PM • 314,121 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26371/State law letter.pdf
WO.pdf
pdf • Nov 14, 2025, 11:35 AM • 416,532 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26371/WO.pdf