Claim Detail

dealer_or_external • Nov 14, 2025, 11:37 AM

@Ashlee O Hello! Just letting you know that we are claiming all lines except 3 & 4.

processor • Nov 14, 2025, 12:13 PM

Thanks girl!

processor • Nov 14, 2025, 12:15 PM

submitted PA#2500442

processor • Nov 14, 2025, 2:25 PM

@Stephanie D WO 26371 FR feedback job 6: 11/14/2025astauffer@forestriverinc.comThe pictures provided on this repair line do not show the concern described in the Complaint, Cause, & Correction. Please attach pictures that show the concern. as described in the CCC Notes “voids and allowing moisture and water in these areas” and photos of interior entry points. job 9: 1/14/2025astauffer@forestriverinc.comThe Photos provided appear to depict the Slide Out Seal folded under. Is the Slide Seal Torn at all?

dealer_or_external • Nov 14, 2025, 3:13 PM

For job 6 I have added a photo showing the cracks and open voids in the sealant. Tech stated there is no damage that we can see at this time to the interior of the unit. He stated that anytime there is an open void or crack in sealant it is at danger for moisture and water seeping in. Job 9 tech stated he did not see any tears at this time

processor • Nov 14, 2025, 3:17 PM

Thank you, notes made in FR

processor • Nov 14, 2025, 5:13 PM

@Stephanie D FR feedback, job 6 Please provide photo's of interior entry points

dealer_or_external • Nov 18, 2025, 2:05 PM

@Ashlee O This is Stephanie, I had to use Cole's spot for a few! I have attached two more photos for line 6. These are photos of both corners of the unit on the inside.

processor • Nov 18, 2025, 2:08 PM

Thanks Stephanie! Photo's added to FR PA

processor • Nov 19, 2025, 11:27 AM

approved job 1 .2 We have reduced the time to the flat rate time. Forest river will Allow .10 x2=.20 for this Repair / Replacement of the 2 Led Light Chips job 2 .5 job 5 .1 Forest River will allow .10 to remove the piece of foam job 6 .2 job 7 .2 job 8 .2 job 9 .7With the information and pictures provided this appears this can be repaired. We have reduced the time to the flat rate time. Forest river will Allow .20 to repair the Seal and .50 to Remove/Reinstall the Slide topper as Goodwill to the Customer as this is an Aftermarket Item. Total Authorized .70 for this repair job 10 .5 We have reduced the time to the flat rate time. Forest river will Allow .50 for this Repair Please be sure to review the Vendor Slide Adjustment Instruction Link- https://www.youtube.com/watch?v=dUIW7kkJa5I

dealer_or_external • Nov 19, 2025, 12:53 PM

@Ashlee O I have a couple of jobs that I would like to go back on them with this claim please. Line 9: This seal is damaged all across the top of the slide, this is not able to be repaired. Due to install seal is crimped and we will need the 2.5 labor to replace this. Line 10: The video sent is of a cable slide and this unit has through frame slides. We need 1.5 to unbolt slide from mech, move over and reinstall everything. ~Thank you!

processor • Nov 19, 2025, 12:54 PM

You got it!

processor • Nov 19, 2025, 1:35 PM

Email sent

processor • Nov 19, 2025, 3:15 PM

@Stephanie D FR feedback: Job 9: We require justifying statements in the cause, complaint, and correction notes to confirm why the additional labor time was needed. Please provide a detailed breakdown of how the requested 2.5 hours are spent to perform each task to warrant this additional time, and I will be happy to re-review the line Job 10: There were no justifying statements reflecting in the cause, complaint, and correction notes to confirm why the additional labor time was needed here either. Please explain why this additional time is needed for this repair.

dealer_or_external • Nov 20, 2025, 4:48 PM

Line 9: photo added of interior fascia on the slide. Due to the type of slide seal this will need to be removed to replace the slide seal. Line 10: This slide was mounted wrong at the factory. I have attached photos showing what needs to be removed and reinstalled on the bottom of the slide to correct this issue. Photos showing the difference in the distance between the slide out and the box of the unit. This slide being about 1.5 over to the right to much is actually one of the issues with the slide seal on the top.

processor • Nov 20, 2025, 5:31 PM

Thank you Stephanie, email sent with info and pictures to FR

processor • Nov 21, 2025, 1:56 PM

@Stephanie D They are being really difficult with this one, here's the feedback: As previously requested, a detailed labor breakdown needs to be provided.

dealer_or_external • Nov 24, 2025, 10:40 AM

job 9: remove and reinstall slide topper .5, remove reinstall color and reseal interior fascia .5, remove old double sided wiper seal 1.0 clean area and reseal outside of unit .5, job 10, remove through frame slide mechanism .5 move slide and recenter where it was installed incorrectly at factory .5, remove carpet drill new holes for through floor bolts and reinstall everything .5 and Ashlee if you would like to add .5 diag to each job I think that would be appropriate

processor • Nov 24, 2025, 12:41 PM

sent reply to FR. Thank you Cole!

processor • Nov 24, 2025, 4:13 PM

Good Afternoon Ashley,   I have reviewed your breakdowns for Claim 2500442 Line 7 & 8. I will authorize an additional .20 for Line 7; please see the breakdown and explanation below. Line 8: Forest River stands by the time authorized. If interior repairs are needed, additional lines will need to be provided with photos.   Regarding line 7: Remove and reinstall slide topper .5 (an additional .20 Goodwill was authorized as this is an aftermarket part) Remove reinstall color and reseal interior fascia .5 (Interior concerns would need an additional line added with interior photos) Remove old double-sided wiper seal 1 (.50 already authorized) Clean area and reseal outside of unit .50 (is included in the authorized time but will allow an additional .20) Diag .5 (this is included in the previous authorized time) Forest River will allow .20 to repair the seal and .50 to remove/reinstall the slide topper as goodwill to the customer as this is an aftermarket item. Total authorized .70 for this repair with an additional .20 to total .90 authorized.   Regarding Line 8: Remove through frame slide mechanism .50 (Included in Authorization) Move slide and recenter where it was installed incorrectly at factory .5 (Included in Authorization) Remove carpet, drill new holes for through floor bolts and reinstall everything .5 (Interior concerns would need an additional line added with interior photos) .5 diag (this is included in the previous authorized time) This line was authorized for the slide adjustment.We have reduced the time to the flat rate time. Forest River will allow .50 for this repair.Please be sure to have the technician review the vendor slide adjustment instruction link: https://www.youtube.com/watch?v=dUIW7kkJa5I Forest River stands by the authorization time for the slide adjustment.   Kindly @Stephanie D @Cole P Please let me know how you want to proceed. Thanks!

processor • Nov 24, 2025, 4:13 PM

@Chris B

processor • Nov 24, 2025, 4:14 PM

This feedback is for job 9&10 Good Afternoon Ashley,   I have reviewed your breakdowns for Claim 2500442 Line 7 & 8. I will authorize an additional .20 for Line 7; please see the breakdown and explanation below. Line 8: Forest River stands by the time authorized. If interior repairs are needed, additional lines will need to be provided with photos.   Regarding line 7: Remove and reinstall slide topper .5 (an additional .20 Goodwill was authorized as this is an aftermarket part) Remove reinstall color and reseal interior fascia .5 (Interior concerns would need an additional line added with interior photos) Remove old double-sided wiper seal 1 (.50 already authorized) Clean area and reseal outside of unit .50 (is included in the authorized time but will allow an additional .20) Diag .5 (this is included in the previous authorized time) Forest River will allow .20 to repair the seal and .50 to remove/reinstall the slide topper as goodwill to the customer as this is an aftermarket item. Total authorized .70 for this repair with an additional .20 to total .90 authorized.   Regarding Line 8: Remove through frame slide mechanism .50 (Included in Authorization) Move slide and recenter where it was installed incorrectly at factory .5 (Included in Authorization) Remove carpet, drill new holes for through floor bolts and reinstall everything .5 (Interior concerns would need an additional line added with interior photos) .5 diag (this is included in the previous authorized time) This line was authorized for the slide adjustment.We have reduced the time to the flat rate time. Forest River will allow .50 for this repair.Please be sure to have the technician review the vendor slide adjustment instruction link: https://www.youtube.com/watch?v=dUIW7kkJa5I Forest River stands by the authorization time for the slide adjustment.   Kindly @Stephanie D @Cole P Please let me know how you want to proceed. Thanks!

dealer_or_external • Nov 25, 2025, 9:48 AM

@Ashlee O Can we please send the state law letter over on this claim? @Cole P spoke with @Chris B about this and we are all in agreement with that.

processor • Nov 25, 2025, 12:15 PM

State law letter email sent to FR

processor • Nov 25, 2025, 2:42 PM

Thank you

processor • Nov 25, 2025, 2:51 PM

Here's the response given, please let me know how you want to move forward: Good Afternoon Ashlee,   Thank you for sending the attachment. I’ve reviewed it, and I want to be very clear about its relevance.   The document you provided pertains strictly to Tennessee’s reimbursement requirements for completed and approved warranty claims. It does not override, replace, or alter the manufacturer’s requirements for obtaining warranty authorization.   Authorization must occur before a repair is approved for warranty, and it requires the following:   A properly added claim line for the interior concern   Interior photos clearly documenting the issue   Sufficient information to validate the cause and necessity of the repair     These required items have not been provided. Without them, I cannot authorize the concern. State reimbursement statutes do not eliminate the need for proper documentation or verification.   Please provide the required information on the claim so we can get this customer taken care of right away.   Once the appropriate photos and supporting details are submitted, I will proceed with review.   If you have any further questions about what is needed, please let me know.   Respectfully,

dealer_or_external • Nov 25, 2025, 4:32 PM

Just updating from customers phone call just now. Mr. Webb contacted Forest River, and he stated the following. They did allow more time on line 9 and agreed to replace the seal instead of repair. line 10, he stated they are asking for the adjustment to be done without us moving the slide over 1.5" as requested. They would like just a normal adjustment.

processor • Nov 25, 2025, 6:25 PM

The authorization on job 9 is now approved 1.5. Feedback says, "time to replace seal instead of repair plus time to r&i topper", there is no update on job 10

dealer_or_external • Nov 26, 2025, 8:48 AM

please inform the adjuster the nice videos she is sending for cable slide adjustments is informative but as clearly seen in the photos this slide has no cables and we need more time to preform the proper repair, also has diag time been added yet?

processor • Nov 26, 2025, 1:19 PM

@Cole P I did request the additional diag time when I emailed her last. I will post the entire email thread here. I got this email this morning: Hello Ashlee,   I have reviewed this claim and from what I see what was authorized is a reasonable amount of time to perform the work.  One of the lines states that the slide topper needs to be removed to do that work.  The slide topper is an aftermarket part that was not provided by Forest River so it does not fall under the umbrella of anything we need to compensate for.  Any additional time due to the slide topper will have to be incurred some other way.  At this time, the claim will stay as is.  Thanks, Kyle

processor • Nov 26, 2025, 2:19 PM

Email sent per our phone call Cole. Thank you!

processor • Nov 26, 2025, 2:20 PM

Just got an auto response, they are closed until Dec 1

dealer_or_external • Nov 26, 2025, 2:28 PM

Thanks

processor • Nov 26, 2025, 4:14 PM

Our power just came back on, so I am@trying to catch up. The diag time has to be whatever Tri-Am would charge a customer pay unit. Let me know if I need to jump in on this. Sounds like I do.

processor • Nov 26, 2025, 4:16 PM

This is directly from Forest River’s policy book. “The DAF is not meant for Dealers to document every single defect or workmanship problem… It is meant to identify substantial damage … and note shortages.”

processor • Dec 1, 2025, 11:09 AM

@Cole P Here's their response, "If the slide is not a cable slide, all that needs to happen to shift it over is undo it from the slide heads, shift it over by levering it with a 2"x4" and then resecure it. It does not take that much to re-center a slide out.

dealer_or_external • Dec 3, 2025, 1:42 PM

@Ashlee O I spoke with @Cole P about line 10 and we have agreed to attempt the adjustment as they are requesting. We have both spoke with the customer about this. If the adjustment does not work, we will submit another claim.

dealer_or_external • Dec 8, 2025, 9:26 AM

@Tessa C Can you please order the slide seal for line 9 please. Thanks!

dealer_or_external • Dec 9, 2025, 10:46 AM

@Stephanie D GETTING WITH TECH TO GET MEASUREMENTS

dealer_or_external • Dec 11, 2025, 2:44 PM

@Stephanie D called forest river and the lady i spoke with said she couldnt give me parts info over the phone that i had to send email with measurements. emailed the lady she told me to get ahold of and the email wasnt correct. so Im sending it to her

dealer_or_external • Dec 12, 2025, 9:38 AM

@Stephanie D ON ORDER 17606

dealer_or_external • Dec 18, 2025, 11:49 AM

@Stephanie D SEALS HERE IN THE BAY

processor • Jan 12, 2026, 3:20 PM

submitted C#2500442

processor • Feb 11, 2026, 1:36 PM

paid $714.29 2/10 check #3106945