Claim explorer / evidence thread
Claim 26358
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
20
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26358/line 2 requested photo.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
9 indexed side comments on this claim.
Latest visible thread signal
Jan 30, 2026, 12:03 PM • processor • paid $341.36 check #1573046
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Rear exterior of a Dutchmen/Astoria travel trailer/fifth wheel shown straight-on.
- **Visible components:** rear wall/cap, large rear window, roof/rear ladder on passenger side, rear bumper/hitch receiver, top red clearance/marker lights, lower round red tail/stop lights, rear camera/black housing near top center, trim/seal along roofline.
- **Visible condition/damage:** No clear physical damage, cracks, dents, missing parts, or loose trim visible in this image. Red marker/clearance lights appe
Human interpretation • confidence 0.00
supporting-image
Exterior rear/driver-side view of a black/gray nuCamp ASTORIA trailer. Visible components include rear cap, sidewall, slide-out/awning assembly, windows, rear ladder, marker/taillights, bumper/receiver, utility hookups, warning labels, and Tennessee trailer plate “43808.”
No obvious impact damage is visible from this distance. Notable condition: wet/dirty exterior surfaces with water streaking; possible minor scuffing/abrasion near the lower rear driver-side corner trim and bumper area, but unc
Human interpretation • confidence 0.00
supporting-image
Visible exterior of RV/trailer side in service lot. Main area shown is the upper side/slide area with a black awning/slide-topper roller, arms, brackets, and mounting rail.
- **Visible damage/condition:** Awning/slide-topper fabric/cover or upper rail area appears uneven, loose, or partially pulled away near the left/front end; possible distortion at the awning edge/track. No clear cracking or impact damage visible on the sidewall or window.
- **Parts/components:** Black awning/slide-topper rol
Human interpretation • confidence 0.00
supporting-image
Warranty photo shows the trailer certification/VIN label on a black exterior surface. No visible damage or failed component is shown; surface appears dusty with reflections.
Visible label/text:
- DATE: 8/19/2024
- V.I.N.: 4YDFAAR20SZ915184
- Barcode present
- Partial fields visible: “UNLOADED VEHICLE WEIGHT,” “GVWR,” “GAWR (EACH AXLE),” “TIRE,” “RIMS,” “COLD INFL. PRESS,” plus federal motor vehicle compliance text.
- Partial capacity text visible, including “CARGO-CARRYING CAPACITY: 662 KG / …
Human interpretation • confidence 0.00
supporting-image
- **Visible item/damage:** Exterior curb-side awning assembly on a travel trailer/5th wheel is deployed/partially extended. Awning fabric appears somewhat wrinkled/sagging along the roll tube, but no obvious tear, broken arm, detached bracket, or sidewall impact is clearly visible in this image.
- **Parts/components shown:** Black awning roll tube, awning fabric, upper awning rail, front/rear support arms and wall brackets, sidewall graphics, entry door/window area, small exterior window, baggag
Human interpretation • confidence 0.00
supporting-image
Image shows the curb-side exterior of a nuCamp RV/trailer with the patio awning deployed.
- **Visible issue/damage:** Awning assembly appears abnormal at the left/rear end: lower awning arm/bracket area looks loose, misaligned, or partially detached, with a cord/strap hanging down. Possible damage to the awning end bracket/end cap or support arm hardware. Awning fabric is wrinkled but not clearly torn in this image.
- **Components visible:** Exterior sidewall, awning rail, awning fabric/roller
Human interpretation • confidence 0.00
supporting-image
Visible exterior of a nuCamp trailer/RV side wall with a large gray slide-out/side panel and black upper awning/slide-topper assembly.
- **Damage/condition visible:** Black awning/slide-topper fabric or cover along the top edge appears uneven/loose and possibly wrinkled or not seated smoothly near the mounting rail. No obvious major body-panel dent or crack visible from this distance.
- **Parts/components shown:** Upper black awning/slide-topper tube/roller, side mounting brackets/arms, long aw
Human interpretation • confidence 0.00
supporting-image
Rear/driver-side exterior of a black/gray Astoria RV/trailer shown in parking lot.
- **Visible components:** rear roof ladder, upper red clearance/marker lights (illuminated), rear tail/marker light, side awning arms, windows, rear bumper/hitch area, decals/graphics.
- **Visible damage/concern:** a narrow vertical scuff/stain or possible sealant/run mark is visible on the upper rear wall just right of the ladder and below/near the upper red marker light. No obvious major structural damage is vi
Human interpretation • confidence 0.00
supporting-image
Exterior passenger-side view of a nüCamp/Dutchmen Astoria travel trailer.
- **Visible damage/issue:** Near the upper sidewall at the awning area, the awning/roof-edge mounting rail or trim appears separated or bowed away from the wall in places, with a visible gap behind/above the awning roller/bracket area. Possible loose/bent trim or awning rail attachment; extent unclear from this distance.
- **Parts/components shown:** Power/manual awning roller tube and arm bracket, upper sidewall/roof-edg
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side view of a nuCamp Astoria travel trailer.
- **Visible damage/issue:** The power/side awning appears partially deployed with fabric wrinkling/sagging along the roller. Near the forward/left awning arm/roller connection there appears to be a small tear, lifted edge, or misalignment in the awning fabric/cover area. No obvious sidewall impact damage visible.
- **Parts/components shown:** Awning roller tube, awning fabric, upper awning rail, awning support arm/bracket mounted to si
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Front nose/front cap of a grey “ASTORIA” fifth-wheel trailer positioned over a pickup bed. Visible black front window/rock guard area, vertical corner seam/trim with sealant, amber clearance light at upper front edge, hitch pin box labeled **CURT ROTA-FLEX**, and pickup tailgate with **4x4** badge.
- **Visible damage/condition:** No clear structural break is visible in this photo. Front cap shows water spotting/streaking and minor surface grime. At the upper right
Human interpretation • confidence 0.00
supporting-image
Warranty claim photo shows a printed Tri-Am RV Center repair/order document with a small loose white strip/trim or seal piece placed on top as evidence. The strip appears to have tan adhesive/backing material exposed and looks peeled or separated, consistent with a “falling off” / not sealing concern, though the installed location is not visible.
Readable document details:
- Tri-Am RV Center of East Tennessee, Inc.
- 1202 Idell Road, Bulls Gap, TN 37711
- Ph: 877-635-1167 / Fax: 423-235-1176 /
Human interpretation • confidence 0.00
supporting-image
Exterior roadside/passenger side of a gray/black nuCamp/Dutchmen Astoria RV/travel trailer.
- **Visible components:** large sidewall panel, “ASTORIA” exterior decal/branding, multiple framed windows, storage/baggage doors with latches, lower skirt/graphics, vertical corner/slide trim, roofline/upper awning or slide-topper fabric/rail area, small exterior fittings/ports.
- **Visible condition/damage:** no clear impact damage, cracking, holes, or detached parts visible in this photo. Minor surfac
Human interpretation • confidence 0.00
supporting-image
RV side with awning hardware and entry door; specific damage not clearly visible.
Human interpretation • confidence 0.42
supporting-image
- **Visible area/components:** Exterior sidewall of a nuCamp RV/trailer, glossy black lower/upper panels with tan/gold stripe graphics, silver model decal **“3173RLP”**, vertical black trim/seam, and **Dometic** awning/support arm hardware mounted to the side.
- **Visible labels/text:** “DOMETIC” on awning arm cover; model marking **3173RLP**; RVIA certification seal with text including “RV Industry Association” and serial/ID appears as **S B280582** (partially water-obscured).
- **Damage observ
Human interpretation • confidence 0.00
supporting-image
Visible exterior roadside/curbside upper wall of a black/gray RV/travel trailer.
- **Damage/condition:** No major body damage visible. The clearest issue appears around the **awning hardware near the upper sidewall**, where the bracket/arm area looks slightly misaligned or loose; exact failure is not fully clear from this angle. Roof-edge/awning rail area is visible but no obvious tear or separation can be confirmed.
- **Components shown:** Large side window, smaller rear window, exterior graph
Human interpretation • confidence 0.00
supporting-image
- **Visible item/damage:** Close-up of a dark/black textured rubber or fabric-like strip at top of image; no clear physical defect is visible in the photo itself.
- **Document shown:** Printed service/work order partially visible.
- **Readable text:** “W/O: 26358,” “Job #: 1 - Warranty,” “Status: In Progress,” and complaint line: “ALL SLIDE SEALS NEED CHECKED…” / “seals are coming loose and falling off.”
- **Repair context:** Warranty inspection/repair for RV slide-out seals that are repor
Human interpretation • confidence 0.00
supporting-image
Exterior curb/side view of a gray “ASTORIA” fifth-wheel/RV with awning deployed above the sidewall.
- **Visible components:** patio awning fabric/roller tube, black vertical awning support arm/track, top awning head/bracket, side window with black frame, storage/utility doors, front landing jack, nearby pickup truck.
- **Damage/condition:** No obvious structural damage is clearly visible. Possible minor scuffing/marks on sidewall/window area, but not definitive. Awning arm and top bracket appea
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Front roadside/side area of a fifth-wheel trailer hitched to a pickup. Shows front cap, upper sidewall, black exterior awning assembly/awning tube and mounting brackets, roof/upper trim rail, side access door, landing gear, and pin box.
- **Visible damage/condition:** Possible separation/misalignment at the upper front awning/roof trim area near the front cap. The awning hardware/bracket area appears uneven, with a loose-looking black piece/strap hanging near the f
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No clear, localized damage is evident from this wide exterior view. The gray sidewall shows reflections and slight waviness/uneven appearance, but this could be normal reflection and is not definitive damage. Lower skirt/panels appear intact from this angle.
- **Parts/components shown:** RV exterior side wall, upper awning rail/black awning arms, small side window, large lower storage/utility compartment door opened, lower access panels/vents, marker light, stabil
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Passenger/curb side of a nuCamp towable/RV, showing entry door with window and grab handle, black awning arms and rolled awning tube, side window with black frame, lower storage/access doors, wheel/fender area, exterior graphics/stripes.
- **Visible damage/condition:** Exterior sidewall shows noticeable waviness/uneven reflection along the lower gray panel area above the black stripe, consistent with possible panel ripple/delamination or finish distortion. Small mi
Human interpretation • confidence 0.00
supporting-image
Warranty image review (IMG_1470.JPG, case 26358):
- **Visible damage:** No clear warrantable damage is visible in this photo. Image is a wide outdoor lot view; any claimed defect is not identifiable.
- **Visible components/parts:** Partial RV/trailer side at far left with window/trim; foreground white vehicle with roof-rack/crossbar rails visible at top/right; background pickup towing a gray fifth-wheel RV.
- **Labels/text:** “ASTORIA” visible on the gray fifth-wheel trailer in the background.
Human interpretation • confidence 0.00
supporting-image
Blurry outdoor photo showing a pickup truck parked very close beside/near a travel trailer/RV. Visible components include the truck rear quarter/wheel, tail lamp, possible hitch/step area, and the trailer side with amber marker light and lower side panel/skirt.
No clear, verifiable damage is visible due to heavy blur and distance. No readable labels, VINs, documents, screenshots, or repair text are present.
Repair/claim linkage: image appears intended to document vehicle/trailer proximity or e
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No obvious impact damage, cracked glass, or missing parts visible. Surfaces are wet with rain/water streaking, which may obscure fine defects. Awning fabric/tube area appears slightly wrinkled/wavy, but damage is not clearly confirmed from this angle.
- **Parts/components shown:** Exterior side of nuCamp towable/RV; large tinted side windows with black frames/seals; upper awning/roller assembly with right-side arm/bracket; sidewall graphics/decals; wheel/fender ar
Human interpretation • confidence 0.00
Claim Lines
complaint
ALL SLIDE SEALS NEED CHECKED CUST CONCERNED ABOUT THEM NOT SEALING CORRECT seals are coming loose and falling off
needs-review • confidence 0.28
complaint
ALL SLIDE SEALS NEED CHECKED CUST CONCERNED ABOUT THEM NOT SEALING CORRECT seals are coming loose and falling off
needs-review • confidence 0.28
complaint
ALL SLIDE SEALS NEED CHECKED CUST CONCERNED ABOUT THEM NOT SEALING CORRECT seals are coming loose and falling off
needs-review • confidence 0.17
cause
TECH FOUND THE CORNERS ON ONE OF THE SLIDE SEALS THE ADHESIVE IS NOT STICKING. ON ANOTHER SLIDE THE D SEAL IS PULLED OUT AND DAMAGED UNDERWOOD, HANK Customer #: 92612
needs-review • confidence 0.32
cause
TECH FOUND THE CORNERS ON ONE OF THE SLIDE SEALS THE ADHESIVE IS NOT STICKING. ON ANOTHER SLIDE THE D SEAL IS PULLED OUT AND DAMAGED UNDERWOOD, HANK Customer #: 92612
needs-review • confidence 0.32
cause
TECH FOUND THE CORNERS ON ONE OF THE SLIDE SEALS THE ADHESIVE IS NOT STICKING. ON ANOTHER SLIDE THE D SEAL IS PULLED OUT AND DAMAGED UNDERWOOD, HANK Customer #: 92612
needs-review • confidence 0.09
correction
ADD ADHESIVE TO THE ONE THAT IS COMING LOOSE IN THE CORNERS. REPLACE THE D SEAL ON THE OTHER SLIDE. THIS ABOUT A 8' PIECE.
needs-review • confidence 0.34
correction
ADD ADHESIVE TO THE ONE THAT IS COMING LOOSE IN THE CORNERS. REPLACE THE D SEAL ON THE OTHER SLIDE. THIS ABOUT A 8' PIECE.
needs-review • confidence 0.34
correction
ADD ADHESIVE TO THE ONE THAT IS COMING LOOSE IN THE CORNERS. REPLACE THE D SEAL ON THE OTHER SLIDE. THIS ABOUT A 8' PIECE.
needs-review • confidence 0.12
complaint
SHOWER DOOR LATCH IS NOT STAYING CLOSED WHILE CUST IS TRAVELING
needs-review • confidence 0.34
complaint
SHOWER DOOR LATCH IS NOT STAYING CLOSED WHILE CUST IS TRAVELING
needs-review • confidence 0.34
complaint
SHOWER DOOR LATCH IS NOT STAYING CLOSED WHILE CUST IS TRAVELING
needs-review • confidence 0.16
cause
SHOWER DOOR LATCH IS NOT HOLDING THE DOORS WHILE TRAVELING. THIS ALLOWED THE DOOR TO COME OPEN AND DAMAGED THE SHOWER DOOR HANDLE. CUST HAD TO STRAP THE DOOR TO KEEP IT FROM BREAKING.
needs-review • confidence 0.34
cause
SHOWER DOOR LATCH IS NOT HOLDING THE DOORS WHILE TRAVELING. THIS ALLOWED THE DOOR TO COME OPEN AND DAMAGED THE SHOWER DOOR HANDLE. CUST HAD TO STRAP THE DOOR TO KEEP IT FROM BREAKING.
needs-review • confidence 0.34
cause
SHOWER DOOR LATCH IS NOT HOLDING THE DOORS WHILE TRAVELING. THIS ALLOWED THE DOOR TO COME OPEN AND DAMAGED THE SHOWER DOOR HANDLE. CUST HAD TO STRAP THE DOOR TO KEEP IT FROM BREAKING.
needs-review • confidence 0.16
correction
REPLACE THE SHOWER DOOR LATCH AND HANDLE
needs-review • confidence 0.34
correction
REPLACE THE SHOWER DOOR LATCH AND HANDLE
needs-review • confidence 0.34
correction
REPLACE THE SHOWER DOOR LATCH AND HANDLE
needs-review • confidence 0.16
Evidence Thread
Ashlee Olsen
processor • Nov 18, 2025, 12:11 PM
submitted PREAUTH44394
Ashlee Olsen
processor • Nov 24, 2025, 12:53 PM
approved
job 1 1.5
job 2 .1
Stephanie Davis
dealer_or_external • Nov 24, 2025, 3:13 PM
@Tessa C Approved to order the following:
Line 1: D-seal for slide (Yearout is the tech on this, and he has written 8' is needed.)
Line 2: Shower door latch and the handle
Tessa Coffey
dealer_or_external • Nov 25, 2025, 11:05 AM
@Stephanie D ON ORDER 17579
Tessa Coffey
dealer_or_external • Dec 2, 2025, 11:41 AM
@Stephanie D PARTS HERE S/O S-Z
Ashlee Olsen
processor • Dec 5, 2025, 12:16 PM
submitted CLAIM48631
Ashlee Olsen
processor • Dec 10, 2025, 3:56 PM
@Stephanie D WO 26358 Keystone feedback:
12/10/2025,12:57:35 pm,MehlM: Please provide a picture of the defective shower door travel latch uninstalled :) Thank You
Ashlee Olsen
processor • Dec 11, 2025, 2:24 PM
Photo's added to Keystone
Ashlee Olsen
processor • Jan 30, 2026, 12:03 PM
paid $341.36 check #1573046
Claim Files
COMPLETED WO.pdf
pdf • Dec 5, 2025, 9:45 AM • 416,171 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26358/COMPLETED WO.pdf
WO.pdf
pdf • Nov 18, 2025, 10:29 AM • 413,905 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26358/WO.pdf