Claim explorer / evidence thread
Claim 26218
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 21
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$375.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
21
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
33
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Oct 10, 2026, 2:55 AM.
Indexed evidence
15 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/COMPLETED WO.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Oct 10, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
12 indexed side comments on this claim.
Latest visible thread signal
Nov 25, 2025, 3:32 PM • processor • paid $966.49 11/18 check #3070199
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 1 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Claim image LINE 2: RV exterior service/utility compartment shown open on curb/side wall.
- Visible components: black-framed exterior access door with white inner panel, two latch/cam fasteners, rubber seal, hinge/frame, exposed plumbing hoses, wiring harness/conduit, wood backing/framing, and a gray Thetford-style cassette/toilet service module or utility tank assembly.
- Visible condition/damage: lower inside compartment/wood framing appears exposed and possibly water-stained or cut/opened fo
Human interpretation • confidence 0.00
supporting-image
Image for claim line 10 shows an RV interior wall/ceiling area with a black metal support arm/hinge assembly attached to a rectangular light-gray mounting plate. The plate is fastened with visible screws/rivets to a textured white surface near a window/curtain valance and black trim rail. No readable labels or document text are present.
Visible issue appears to relate to the mounting/hinge hardware alignment or attachment point; no clear cracks, missing screws, or broken parts are obvious from
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows the exterior side/rear area of a Forest River/Rockwood-style travel trailer at a service bay.
- **Visible components:** rear/side wall, lower exterior baggage/storage compartment opening, raised/closed-looking white compartment door with black gasket/trim, round locks/latches, red side marker light, black lower skirt trim, diagonal support/strut arm, upper black rear/roof trim/bracket.
- **Visible damage/concerns:** light scuffing/small denting on the white compartment
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (LINE 2.jpg) shows the roadside/rear side exterior of a Forest River Rockwood Highwall RV.
- Visible components: exterior sidewall, “ROCKWOOD HIGHWALL” decal, rear/side cargo compartment door, black trim/molding, window, wheel, exterior outlet/port, rear marker/taillight area, and a black angled support/strut arm attached near the upper rear structure and lower sidewall.
- Visible damage/issue: no major structural damage is clearly visible. Blue tape markers appear placed a
Human interpretation • confidence 0.00
supporting-image
Image shows an RV side window/vent with black plastic frame, screws, tinted glass, and interior screen/shade area against a textured light-colored wall panel.
Visible condition/damage: no clear breakage visible; possible concern appears to be window/frame fitment or seal area near the upper/right edge, but damage is not obvious from this photo.
Parts/components: window assembly, black trim/frame, mounting screws, screen/tinted pane, adjacent wall panel.
Labels/text: none visible.
Rep
Human interpretation • confidence 0.00
supporting-image
Claim line 8 image shows the upper side/exterior of an RV slide room or awning/slide-topper assembly area.
- Visible components: black/gray slide-out box fascia, vertical corner trim with multiple screws/rivets, black bracket/arm hardware, lower black side trim, white RV sidewall, window frames, and adjacent RV body in background.
- Damage observed: light scuffs/scratches and paint rub marks on the dark slide fascia/side panel, especially near the vertical corner trim and lower edge. Some seala
Human interpretation • confidence 0.00
supporting-image
RV interior galley area showing a compact black/stainless appliance, likely refrigerator/cooler, installed under a white countertop beside cabinetry/seat base.
- **Visible damage:** Front stainless/reflective door panel shows a noticeable dent/crease and scuffing on the right-center/lower area. No clear damage visible to surrounding countertop or cabinet.
- **Parts/components:** Under-counter refrigerator/appliance door, black top trim/handle area, mounting screws, adjacent wood-look cabinet pa
Human interpretation • confidence 0.00
supporting-image
- **Image context:** Blurry close-up inside RV interior near light wood cabinetry and gray vinyl plank flooring.
- **Visible component:** Dark glossy/tinted panel or appliance/cabinet door with rounded corner and black edge/gasket.
- **Damage observed:** No clearly identifiable damage due to blur/obstruction; possible smudging/reflection on glossy surface, but no confirmed crack, dent, or broken part visible.
- **Labels/text:** No readable labels, tags, or document/screenshot text visible.
- **R
Human interpretation • confidence 0.00
supporting-image
RV compartment door hardware shown with broken black latch/keeper and exposed lock nut.
Human interpretation • confidence 0.77
supporting-image
RV interior galley area shown.
- **Visible components:** White countertop with round sink cutout, light wood cabinetry/drawers, black/silver compact refrigerator, adjacent dinette/bench cushion, flooring, window/shade track.
- **Visible damage/condition:** No obvious physical damage is clearly visible in this photo. Refrigerator/cabinet area appears intact; countertop appears installed with sink opening present.
- **Labels/text:** A paper document/claim sheet is lying on the countertop, but the
Human interpretation • confidence 0.00
supporting-image
Claim line 9 image: Low-angle interior view at floor level, likely under/at the base of an appliance or cabinet (black lower trim/kick plate) next to light wood-look vinyl plank flooring.
Visible condition/damage:
- Noticeable open gap/shadow beneath the black lower trim or appliance base.
- Right-side vertical black trim/leg area appears slightly misaligned or separated from adjacent base piece.
- Flooring surface appears intact; no obvious crack, swelling, or water damage visible.
- No labels
Human interpretation • confidence 0.00
supporting-image
Close-up of RV window/vent frame with possible loose or damaged fastener.
Human interpretation • confidence 0.62
supporting-image
Claim image LINE 8: Close-up of a black RV trim/panel assembly with multiple screw fasteners at a corner/edge. Visible issue is a misaligned/separated lower black metal/plastic strip: the end is bent/flared outward with a gap at the vertical corner joint, and surrounding seal/trim appears distorted or torn. Adjacent textured black surface and molded step/ledge area are visible. No labels, VIN, or readable document text present. Repair context likely involves refastening/replacing/realigning the
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates LINE 9 support photo.
Visible item/component: Interior wall of a small RV refrigerator with door/shelf rail visible; appliance identification label shown.
Damage/condition: No visible physical damage in this photo. Image appears intended to document refrigerator model/spec label rather than damage.
Label/document text visible:
- Brand: iRV chill
- Appliance: Refrigerator
- Model: IRV3.3CF12V-RH
- UL listed recreational vehicle refrigerator
- Total volum
Human interpretation • confidence 0.00
supporting-image
Claim line 6 image shows a close-up of an RV door/frame or window/entry-door jamb area with black trim, rubber weather seal, metal latch/strike hardware, and multiple screws. Visible issues include scuffing/wear on the black frame/track, white residue/debris along the seal/track, and at least one screw head that appears damaged/stripped or paint-chipped. Metal latch/strike components are visible but no labels or document text are present. Repair context likely relates to door/frame latch or seal
Human interpretation • confidence 0.00
supporting-image
{
"claim_context": "Forest River warranty claim, case 26218, file labeled LINE 6 (3.jpg); likely supporting claim line 6.",
"visible_components": "Close-up of an RV door/window frame area with black metal/vinyl channel, rubber weather seal/gasket, latch/strike hardware, metal bracket/plate, and Phillips screws.",
"visible_damage_or_condition": "One screw head on the black frame appears damaged/stripped or partially cammed out. White dust/residue is visible along the black channel/seal area
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Close-up of light gray wood-look RV flooring/laminate/vinyl plank with a horizontal seam; black cabinet/appliance base or trim visible at top edge.
- **Damage observed:** No clear damage is visible in this photo. The flooring surface appears generally intact; any defect is not obvious due to blur/lighting.
- **Labels/text:** No readable labels, tags, or document text present.
- **Repair context:** Likely intended to document flooring or trim condition near a cabine
Human interpretation • confidence 0.00
supporting-image
Close-up shows possible gap or loose seal under sink/fixture rim.
Human interpretation • confidence 0.52
supporting-image
RV bathroom/storage panel shown; no clear damage visible.
Human interpretation • confidence 0.55
supporting-image
Claim line linkage: File “LINE 12 (2).jpg” appears to document Line 12.
Visible context/components: RV interior near door/screen frame with black hinge/door hardware, wall paneling, white-edged mounted panel/table component, wood-look table/trim piece, and braided cords along the side.
Visible damage/issue: A brown metal hinge/bracket/retainer strip on the side of the white-framed panel is bent outward and partially detached/misaligned. The attached panel/table appears pulled away from its nor
Human interpretation • confidence 0.00
supporting-image
Close-up of an RV door/frame latch area, likely supporting claim line 6.
- **Visible components:** Black door jamb/frame, rubber/foam weather seal, metal latch/strike mechanism, two visible Phillips screws, sliding/locking bolt or catch.
- **Visible damage/condition:** Scuffing/scratches and wear marks on the black frame and metal latch/strike surfaces. The contact area appears rubbed, suggesting latch/strike contact or possible alignment issue. No obvious broken part is clearly visible.
- **La
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: File name indicates LINE 12.
Visible damage: Close-up of an interior wood/laminate panel or cabinet/bed platform edge showing a small chipped/splintered area with exposed raw wood. Minor scuffing/abrasion visible along adjacent trim/rail.
Parts/components: Wood-grain panel/board, white/gray trim or wall ledge, textured interior wall panel, dark/brown hinge or metal rail along the side.
Labels/text: No readable labels, documents, or screenshot text visible.
Repair context:
Human interpretation • confidence 0.00
supporting-image
Close-up of white surface near sink/faucet with minor specks; no clear damage shown.
Human interpretation • confidence 0.42
supporting-image
Two loose/protruding screws on a white panel surface.
Human interpretation • confidence 0.66
Claim Lines
complaint
CS THAT THE ARM FEEL OFF THE THUMB LATCH ON THE COMPARTMENT DOOR. MILLSAPS, JOE Customer #: 93198 THIS DOOR DOES NOT HAVE A TAG, PHOTOS WILL SHOW THIS.
partial-match • confidence 0.60
cause
FAULTY THUMB LATCH ON COMPARTMENT DOOR
partial-match • confidence 0.37
correction
REPLACE THUMB LATCH
needs-review • confidence 0.12
complaint
CS THAT THE WINDOW IN THE ENTRY DOOR WILL NOT OPEN MORE THEN AN INCH
needs-review • confidence 0.31
cause
WINDOW IS EXTREMELY TIGHT
needs-review • confidence 0.10
correction
ADJUST WINDOW AND LUBE Page 1 of 4 © 2025 Integrated Dealer Systems *26218*
needs-review • confidence 0.10
complaint
CS THAT THE ENTRY DOOR WILL NOT LOCK FROM THE INSIDE
partial-match • confidence 0.35
cause
STRIKER PLATE IS TO HIGH AND NOT ALLOWING DOOR TO LATCH
needs-review • confidence 0.32
correction
RELOCATE STRIKER PLATE TO LINE UP CORRECTLY FOR DOOR TO CLOSE. REPAIR THE HOLES FROM THE FIRST INSTALL OF STRIKER PLATE. *26218*
needs-review • confidence 0.20
complaint
CS THAT THE TRIM ON THE FRONT DOOR SIDE CORNER IS COMING LOOSE
needs-review • confidence 0.31
cause
BOTH SCREWS ARE STRIPPED AND WILL NOT STAY IN PLACE MILLSAPS, JOE Customer #: 93198
needs-review • confidence 0.06
correction
REPLACE SCREWS WITH LARGER ONES
needs-review • confidence 0.04
complaint
CS THAT THE FRIDGE IS NOT SECURED AND COMES OUT OF ITS LOCATION WHEN TRAVELING
needs-review • confidence 0.03
cause
FRIDGE ONLY HAS ONE BRACKET HOLDING IT IN PLACE. THIS ALLOWS THE FRIDGE TO MOVE AND THE DOOR COMES OPEN. THE DOOR IS DAMAGED FROM FRIDGE NOT BEING SECURED INTO PLACE CORRECLT. *93198*
needs-review • confidence 0.20
correction
REPLACE FRIDGE DOOR AND SECURE FRIDGE IN PLACE WITH ANOTHER BRACKET
needs-review • confidence 0.20
complaint
CS THAT THE LATCH THAT HOLDS THE SIDE WALL IN PLACE IS LOOSE
needs-review • confidence 0.12
cause
LATCH WORKED LOOSE
needs-review • confidence 0.12
correction
RESECURE LATCH IN PLACE
needs-review • confidence 0.12
complaint
THE SINK BASE HAS CAME LOOSE FROM THE COUNTER
needs-review • confidence 0.06
cause
SINK NOT SECURE IN PLACE AND LIFTING, ADHESIVE NOT HOLDING SINK DOWN
needs-review • confidence 0.03
correction
REMOVE SINK, CLEAN AREA, ADD ADHESIVE TO SECURE SINK IN PLACE AND SEAL AREA
needs-review • confidence 0.06
complaint
THE DOOR/WALL AT THE TOILET IS DAMAGED FROM SCREWS NOT STAYING IN
needs-review • confidence 0.20
cause
SCREWS ARE STRIPPED OUT ALLOWING DOOR TO FALL AND BECOME DAMAGED
needs-review • confidence 0.20
correction
REPLACE DOOR
needs-review • confidence 0.20
Evidence Thread
Ashlee Olsen
processor • Oct 24, 2025, 2:22 PM
submitted PA#2478775
Ashlee Olsen
processor • Oct 27, 2025, 11:49 AM
approved
job 2 .3
job 5 .3
job 6 .3
job 8 .2
job 9 1 Authorized10/27/2025bvdillon@forestriverinc.comauthorized to replace door only and resecure.
job 10 .2
job 11 1
job 12 1
Stephanie Davis
dealer_or_external • Oct 28, 2025, 12:10 PM
@Tessa C Approved to order the following:
Line 2: thumb latch
Line 9: fridge door only
Line 12: door at toilet
Tessa Coffey
dealer_or_external • Oct 28, 2025, 12:46 PM
@Stephanie D couldn't find the toilet door. I reached out to forest river. I've got fridge door number, putting it in here for safe keeping lol F100606371
Tessa Coffey
dealer_or_external • Oct 29, 2025, 8:52 AM
@Stephanie D ON ORDER 17519
Tessa Coffey
dealer_or_external • Nov 5, 2025, 1:03 PM
@Stephanie D got the twist thumb lock today. still lacking the fridge door and the toilet cabinet
Tessa Coffey
dealer_or_external • Nov 6, 2025, 11:38 AM
@Stephanie D RECEIVED TOILET CAB TODAY.
Stephanie Davis
dealer_or_external • Nov 6, 2025, 4:32 PM
We still like the fridge door. I may have missed the memo!
Tessa Coffey
dealer_or_external • Nov 6, 2025, 4:43 PM
@Stephanie D correct thats the last piece we lack. It got invoiced today so i figure we may see it tomorrow
Tessa Coffey
dealer_or_external • Nov 11, 2025, 1:16 PM
@Stephanie D got the fridge part. all parts here. Good to go on this one
Ashlee Olsen
processor • Nov 14, 2025, 2:52 PM
submitted C#2478775
Ashlee Olsen
processor • Nov 25, 2025, 3:32 PM
paid $966.49 11/18 check #3070199
Claim Files
COMPLETED WO.pdf
pdf • Nov 14, 2025, 2:23 PM • 421,448 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/COMPLETED WO.pdf
WO.pdf
pdf • Oct 24, 2025, 1:17 PM • 416,568 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/WO.pdf
IMG_0600.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 882,238 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0600.HEIC
IMG_0598.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,495,505 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0598.HEIC
IMG_0597.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,620,903 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0597.HEIC
IMG_0596.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 929,212 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0596.HEIC
IMG_0595.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,736,401 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0595.HEIC
IMG_0593.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,987,011 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0593.HEIC
IMG_0594.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,542,091 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0594.HEIC
IMG_0592.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,771,715 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0592.HEIC
IMG_0589.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,957,680 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0589.HEIC
IMG_0588.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 2,215,521 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0588.HEIC
IMG_0591.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 972,371 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0591.HEIC
IMG_0590.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,201,732 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0590.HEIC
IMG_0587.HEIC
supporting-image • Oct 24, 2025, 1:17 PM • 1,568,437 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26218/IMG_0587.HEIC