Claim explorer / evidence thread
Claim 26128
TRI 1202 • Ashlee • Warranty Checks • nucamp
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
155d elapsed • 0d remaining
Analyzed
Completed stage
155d elapsed • 0d remaining
Awaiting OEM
Completed stage
155d elapsed • 0d remaining
Auto-Approved
Completed stage
155d elapsed • 0d remaining
Payment Due
Approaching deadline
155d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
155d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
155d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Approaching deadline
155 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 38 • RO lines 3 • human-described photos 29 • 3C unknown • reconciliation reconciled • linked side comments 2
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
28
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: May 29, 2026, 9:03 PM to Oct 27, 2026, 2:55 AM.
Indexed evidence
9 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
155 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/26128 PD CHECK.pdf
Timeline
First seen May 29, 2026, 9:03 PM • last seen Oct 27, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
17 indexed side comments on this claim.
Latest visible thread signal
Nov 19, 2025, 12:03 PM • processor • Thank you! I will add a line, I did not get an additional claim number, but if I get anything further from them, I'll add it to the additional line
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
- **Image type:** Photo of a computer screen showing a service/work order system, not a physical damage photo.
- **Visible damage/components:** No visible RV damage. Repair issue concerns the **A/C system**.
- **Work order / claim linkage:** Work Order **#26128** matches case/context **26128**. Selected as **Work Order**.
- **Repair context:** Job line states customer complaint: **“CS THAT THE A/C IS NOT BLOWING COLD…”** (text cut off). Indicates diagnosis/repair for air conditioner not cooling.
Human interpretation • confidence 0.00
supporting-image
- **Visible area/parts:** Exterior corrugated aluminum/metal sidewall of a travel trailer/RV near a dark vertical corner/trim or door-frame edge on the right. Multiple factory decals/labels are present.
- **Visible damage/condition:** No clear major structural damage visible. Right vertical edge/trim area shows dark staining/dirty sealant and possible scuffing/wear along the seam. Panel surface has minor dirt/marks only.
- **Labels/text visible:**
- RVIA certification seal: “RV Industry Associ
Human interpretation • confidence 0.00
supporting-image
- **Visible unit/area:** Front curb/roadside corner area of an East to West **Silver Lake LE** travel trailer; front cap/sidewall transition, corrugated side wall, black vertical trim/awning support, lower black rock guard, storage hatch, amber clearance/marker lights, A-frame/tongue with propane bottle and battery box.
- **Visible damage:** Light-to-moderate cosmetic deformation/scuffing on the smooth gray front panel/front cap, most noticeable in the lower-middle/left area above the black rock
Human interpretation • confidence 0.00
supporting-image
Exterior side view of a towable RV/travel trailer. Visible components include corrugated aluminum sidewall, black roof/awning rail or rolled awning tube along the upper side, black vertical corner/slide trim, entry door, windows, storage/baggage door, wheel/tire, marker lights, and lower trim/skirt.
Visible labels/text: “Silver Lake” and “LE” on side graphics; small safety/utility labels present but not readable.
Damage/issue observed: No clear impact damage, cracks, deformation, or missing pa
Human interpretation • confidence 0.00
supporting-image
Visible: Front/curb-side area of an East to West “Silver Lake LE” travel trailer in dealer lot. A-frame tongue, coupler/jack, propane cylinder, battery box, safety/warning labels, lower black rock guard, corrugated side wall, amber marker light, and front cap decals are visible.
Damage/condition: No clear structural damage is evident in this photo. Some light scuffs/dirty streaks are visible on the front cap/side panel; black lower trim/rock guard appears intact. Image is wide and partly angled
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No clear major body damage visible. Possible issue at the **upper rear curbside corner/awning area**: black awning end/head and adjacent corner trim appear slightly misaligned/loose, but image angle/shadow makes this uncertain. Siding and rear wall appear generally intact.
- **Parts/components shown:** Rear/curbside exterior of travel trailer; corrugated aluminum siding, rear clearance lights, rear window, tail light, bumper, corner trim, side awning roller/arms,
Human interpretation • confidence 0.00
supporting-image
Exterior curb-side view of a Silver Lake LE travel trailer in a parking lot. Visible components include corrugated sidewall siding, large side window, entry door with grab handle, deployed entry steps, roofline awning/awning rail area, wheel/fender, lower skirt trim, and decals/labels (“Silver Lake,” “LE,” small warning/certification stickers). A white Ford 4x4 pickup is parked alongside.
No clear, specific damage is visible in this image. The awning/roof-edge area is shown from below, but any
Human interpretation • confidence 0.00
supporting-image
Warranty image shows the front of a GE wall thermostat mounted on textured interior wall paneling.
- **Component/part:** GE thermostat/control panel, black faceplate with LCD screen and four buttons.
- **Visible condition/damage:** Front display/face appears to have a thin vertical line or crack/scratch running through the LCD area near the center-right. Minor surface scuffs/scratches visible on the screen/face. No obvious damage to surrounding wall panel.
- **Readable text/labels:** “GE” logo,
Human interpretation • confidence 0.00
supporting-image
Visible exterior of a travel trailer/RV side near the front, with corrugated aluminum siding, black trim, side storage hatch, amber marker light, and a black vertical awning/slide topper support/arm assembly. The upper black awning housing/end cap area appears slightly irregular or possibly damaged/misaligned, but detail is limited due to distance and shadow. A small “Solera” label is visible near the lower portion of the black awning arm, indicating Lippert/Solera awning hardware.
No readable
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows the data plate/ID label on a GE Appliances unit, likely an A/C or related RV climate appliance.
- Visible components: galvanized metal appliance housing/panel, black lower mounting frame, screws/fasteners, plastic/rubber bumpers or plugs, partial wiring visible at bottom.
- Visible damage: no clear physical damage shown in this photo; appears primarily documentation of appliance identification.
- Label details:
- GE Appliances
- Model number: RAREC3A2
- Serial num
Human interpretation • confidence 0.00
supporting-image
Exterior passenger/curb side of a corrugated gray travel trailer/RV, front upper side and mid-side visible.
- **Visible condition/damage:** No major impact damage clearly visible. Possible concern at the **upper front roof/side corner black trim or molding**, where the edge appears slightly uneven/lifted near the curved roof transition; unclear if this is actual damage or normal trim shape. Several small white/gray tape-like patches or decal areas are visible on the sidewall but not clearly dam
Human interpretation • confidence 0.00
supporting-image
Exterior passenger-side view of a towable RV/travel trailer. Visible components include corrugated sidewall siding, entry door with handle, fold-out steps, window, lower baggage/utility hatch, and a black roofline awning assembly with vertical support arm and front awning head/end cap. Model marking “17BHLE” and a “Camping World” dealer sticker are visible near the entry area; small warning/inspection labels are present but not legible.
No clear physical damage is visible from this angle. The a
Human interpretation • confidence 0.00
supporting-image
Rear exterior of an East to West “Silver Lake LE” travel trailer. Visible components include corrugated rear wall, roof A/C unit, upper red clearance lights, rear camera/antenna, rear window, access panels/vents, taillights, bumper/hitch area, spare tire cover, and Tennessee temporary trailer plate “TD 04119.” Labels/text visible: “EAST TO WEST,” “Silver Lake,” “LE,” “www.EastToWestRV.com,” and compass text on tire cover.
No obvious physical damage is clearly visible in this image. Rear wall, t
Human interpretation • confidence 0.00
supporting-image
Exterior side view of a gray corrugated travel trailer/RV, likely passenger/curb side. Visible components include upper roof/side trim, side wall siding, black-framed window, exterior service/vent panels, round port, wheel/fender area, lower skirt/trim, and front tongue area. “Silver Lake” decal is visible on side; small warning/ID labels are present but not legible.
No clear damage is visible in this image. Siding, trim, window frame, and decals appear generally intact from this distance, thou
Human interpretation • confidence 0.00
supporting-image
RV exterior rear/driver-side corner shown. Visible components include corrugated aluminum siding, rear wall marker lights, tail lights, rear camera/black fixture, spare tire cover, roof-mounted A/C unit, roof edge/trim/gutter, and license plate.
Potential damage/concern: roof/upper rear corner area near the A/C and roof edge appears to be the focus, but no clear physical damage is visible from this distance/angle. Siding and trim appear generally intact; no obvious cracks, dents, separations, o
Human interpretation • confidence 0.00
supporting-image
Visible image content for claim tri-1202 / case 26128 / IMG_0298.JPG:
- **Unit shown:** Exterior side/rear of a towable travel trailer, parked on dealer lot. Branding visible appears to be **“EAST TO WEST”** and **“Silver Lake LE”**; this does **not clearly match nucamp** context.
- **Visible components:** Corrugated aluminum sidewall, rear corner trim, roof-mounted **MAXXAIR-style vent/fan cover**, roof A/C shroud or vent housing, side windows, exterior access hatch, tail/marker lights, bumper
Human interpretation • confidence 0.00
supporting-image
Exterior overview of a towable travel trailer, curb/entry side and front-left area visible. Gray corrugated sidewall with black front corner/roof trim, white front cap, amber marker lights, entry door, side window, baggage/utility door, lower service ports, and A-frame tongue.
Visible text/labels: “WEST,” “Lake,” “LE,” and partial “Sunset” branding on exterior graphics; registration/inspection-style stickers show “11” and “24.” Several small compliance/utility labels are present but not readabl
Human interpretation • confidence 0.00
supporting-image
Claim line linkage: LINE 1 image for case 26128.
Visible components/context: Close-up of a GE Appliances RV air conditioner/electronic control unit label mounted on a black plastic/metal housing against a textured white interior surface. Fasteners/bolt and screw holes visible at top/left.
Visible damage: No clear physical damage shown in this image; appears primarily to document model/serial information.
Readable label text:
- GE Appliances, Appliance Park, Louisville, KY 40225
- www.geapplia
Human interpretation • confidence 0.00
supporting-image
Warranty image for case 26128 / LINE 1 shows the roof of an RV/trailer.
- **Visible components:** White GE rooftop A/C shroud with side ventilation slots, nearby white roof vent/louver cover, black Winegard **AIR 360+** antenna/dome, roof membrane, and background RV sidewall.
- **Labels/text visible:** “GE” logo on A/C shroud; “AIR 360+” and “WINEGARD” on black antenna dome.
- **Visible damage/condition:** No clear break, crack, missing section, or impact damage is visible on the A/C shroud fro
Human interpretation • confidence 0.00
supporting-image
Warranty image (IMG_0301.JPG) shows the front/roadside area of an East to West “Silver Lake LE” travel trailer in a dealer lot.
- **Visible components:** front cap/skin, black lower front rock guard, A-frame/tongue, jack, LP propane cylinder, amber marker lights, side corrugated wall, entry-side edge/trim, decals/labels.
- **Visible text/labels:** large “EAST TO WEST,” “Silver Lake,” “LE”; small safety/VIN-style labels near lower side are present but not readable.
- **Observed condition/damage:
Human interpretation • confidence 0.00
supporting-image
Claim line 1 – back view of thermostat (“t-stat”).
Visible item/component: exposed thermostat/control PCB with green terminal block and wiring connected. Terminal markings visible: “GND,” “COMMS,” “+12V.” PCB populated with resistors, capacitors, ICs, DIP switch, connector, screws.
Labels/text visible: “Mark D7”; sticker reads “803300290147,” “ZKX-C/TE-05,” “WOF6,” “SR2023042102.” Partial board text near bottom: “Wire Controller” (partially visible).
Damage/condition: No obvious burn marks, c
Human interpretation • confidence 0.00
supporting-image
Rooftop photo of an RV showing a white GE roof A/C unit/shroud with front ventilation slots on a dirty/tan roof membrane. A second white louvered roof vent/cover is visible to the rear/right, plus a small roof penetration/fixture with sealant and wires/caps nearby. No clear crack, break, missing piece, or impact damage is visible on the A/C shroud from this angle; surfaces appear weathered/dirty. Background includes another RV with “FR3 by Forest River” graphics. No repair order text or claim sc
Human interpretation • confidence 0.00
supporting-image
- **Image content:** Close-up of trailer certification/VIN and tire-loading labels; photo is blurry/out of focus.
- **Visible damage:** No clear physical damage shown. Label surface appears weathered/crazed with fine cracking, but no broken component is visible.
- **Components/parts:** VIN/data plate and “Tire and Loading Information” sticker on trailer body.
- **Readable label text:**
- VIN: **5NHTSV714RG000927**
- GVWR: appears **2248 kg / 4955 lb**
- GAWR each axle: appears **1996
Human interpretation • confidence 0.00
supporting-image
RV roof view (nüCamp claim line 1 image). Visible components include a white rooftop A/C shroud or vented cover in foreground, a rectangular white roof vent behind it, a black roof vent/cap to the right, and roof membrane/sealant areas around penetrations.
Visible damage: the white foreground shroud has a crack/split on the right front side near the vent grille/corner. Roof surface shows general dirt/weathering but no clear membrane tear visible in this image.
Labels/text: no readable document
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE A/C IS NOT BLOWING COLD CHECK AND ADVISE
needs-review • confidence 0.23
complaint
CS THAT THE A/C IS NOT BLOWING COLD CHECK AND ADVISE
needs-review • confidence 0.23
complaint
CS THAT THE A/C IS NOT BLOWING COLD CHECK AND ADVISE
needs-review • confidence 0.06
cause
AC IS FAULTY AND WILL NOT COOL TROUBLESHOOTING/TESTING SHEET ATTACHED FOR GE WARRANTY
needs-review • confidence 0.23
cause
AC IS FAULTY AND WILL NOT COOL TROUBLESHOOTING/TESTING SHEET ATTACHED FOR GE WARRANTY
needs-review • confidence 0.23
cause
AC IS FAULTY AND WILL NOT COOL TROUBLESHOOTING/TESTING SHEET ATTACHED FOR GE WARRANTY
needs-review • confidence 0.00
correction
REPLACE AC AND TEST CARRIER, GARRY Customer #: 58401
needs-review • confidence 0.23
correction
REPLACE AC AND TEST CARRIER, GARRY Customer #: 58401
needs-review • confidence 0.23
correction
REPLACE AC AND TEST CARRIER, GARRY Customer #: 58401
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • Sep 29, 2025, 2:48 PM
PA sent to GE
Ashlee Olsen
processor • Sep 29, 2025, 2:49 PM
Case #18346796
Ashlee Olsen
processor • Sep 30, 2025, 6:39 PM
@Stephanie D GE's feedback:
Is a GE T-stat being used? If so, please confirm which of the models below is installed or provide a picture.
RARWT2B
RARWT2W
Or does it use a Ceiling Control?
RARMN1A
Stephanie Davis
dealer_or_external • Oct 2, 2025, 10:14 AM
@Ashlee O I have attached a front view of the t-stat and on line 7 is the back of it as well.
We were not able to match up the numbers they presented.
Ashlee Olsen
processor • Oct 2, 2025, 12:46 PM
Thank you, info sent back to GE
Ashlee Olsen
processor • Oct 7, 2025, 12:57 PM
Sent an email asking for an update
Ashlee Olsen
processor • Oct 14, 2025, 11:54 AM
approved 2.5 hours +.5 diag
@Stephanie D I have attached the approval form with complete instructions/info to this folder
Stephanie Davis
dealer_or_external • Oct 17, 2025, 4:14 PM
@Tessa C Just letting you know you will be receiving parts for this customer!
Ashlee Olsen
processor • Nov 4, 2025, 1:06 PM
submitted case#18346796
Stephanie Davis
dealer_or_external • Nov 13, 2025, 11:06 AM
@Ashlee O I did not get the mark up on this one for the A/C sent at no charge. I have put a copy of this in the warranty checks as well for Stephanie to process. :)
Ashlee Olsen
processor • Nov 13, 2025, 1:53 PM
I will go back to them & see what we can figure out. Thanks for letting me know!
Ashlee Olsen
processor • Nov 13, 2025, 1:57 PM
Email sent regarding 30% payment not paid
Stephanie Davis
dealer_or_external • Nov 13, 2025, 1:57 PM
You're welcome, let me know if I need to redo the WO for the amount. I figured it was about 269.00 on this one. I added the cost and our mark up on the WO, so they may require that to be redone.
Ashlee Olsen
processor • Nov 17, 2025, 11:40 AM
@Stephanie D I got an email from GE this morning, they said, "the mark up is based on the dealer price of $718.00, so we would offer reimbursement of $215.40. Is that what you were expecting? @Stephanie K
Stephanie Davis
dealer_or_external • Nov 18, 2025, 9:56 AM
We will accept that on this one. Thank you all, it's been a little wild on this end!!
Stephanie Kendziorski
processor • Nov 19, 2025, 11:42 AM
@Ashlee O Don't forget to add a line on the reconciliation sheet for this one. You can put $0 submitted. The check will have a different claim number most likely, so it gives me something to match up to.
Ashlee Olsen
processor • Nov 19, 2025, 12:03 PM
Thank you! I will add a line, I did not get an additional claim number, but if I get anything further from them, I'll add it to the additional line
Claim Files
26128 PD CHECK.pdf
pdf • Nov 13, 2025, 10:57 AM • 400,276 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/26128 PD CHECK.pdf
26128 PD CHECK.pdf
pdf • Nov 13, 2025, 10:56 AM • 400,276 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/26128 PD CHECK.pdf
Payment confirmation email.pdf
mail-artifact • Nov 5, 2025, 4:40 PM • 974,446 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/Payment confirmation email.pdf
COMPLETED WO.pdf
pdf • Nov 4, 2025, 9:47 AM • 392,824 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/COMPLETED WO.pdf
TAG REMOVED FROM AC FOR PROCESSING.pdf
pdf • Nov 4, 2025, 9:07 AM • 466,751 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/TAG REMOVED FROM AC FOR PROCESSING.pdf
Delivery confirmation.pdf
pdf • Oct 20, 2025, 12:09 PM • 167,186 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/Delivery confirmation.pdf
Approval.pdf
main-pdf • Oct 14, 2025, 11:55 AM • 684,172 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/Approval.pdf
WO.pdf
pdf • Sep 29, 2025, 11:25 AM • 391,355 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/WO.pdf
LINE 1 GE AC TESTING FORM.pdf
pdf • Sep 29, 2025, 11:25 AM • 933,911 bytes
/home/openclaw/nas/Dropbox/TRI 1202/7- Claims In Process/7.1- Claims Submitted- iCS/Vendor/26128/LINE 1 GE AC TESTING FORM.pdf