Claim 26071

Claim explorer / evidence thread

Claim 26071

TRI 1202 • Ashlee • Paid • nucamp

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$250.00

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 25

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

85d elapsed • 0d remaining

Analyzed

Completed stage

85d elapsed • 0d remaining

Awaiting OEM

Completed stage

85d elapsed • 0d remaining

Auto-Approved

Completed stage

85d elapsed • 0d remaining

Payment Due

Completed stage

85d elapsed • 0d remaining

Escalation Eligible

Completed stage

85d elapsed • 0d remaining

Resolved

Overdue / escalation ready

85d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$250.00

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

85 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.

Indexed evidence

3 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

85 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO WITH PARTS.pdf

Timeline

First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

46 indexed side comments on this claim.

Latest visible thread signal

Apr 9, 2026, 2:24 PM • processor • paid $2388.95 4/7 check #3136461 FR feedback job 6: 04/01/2026jhart@forestriverinc.comAMOUNT FROM SO #S5312849 job 13: Approved04/01/2026jhart@forestriverinc.comFREIGHT FROM SO #S5312849

Role mix

Dealer 0 • OEM 0 • Processor 12

Decision cues

Denial signals 0 • info / missing-doc asks 15 • approval signals 6

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

Claim Lines

complaint

JWRAP ON DOOR SIDE DRIPS WHEN FRONT AC IS RUNNING

needs-review • confidence 0.29

cause

WATER LEAKING THROUGH RAIN GUTTER SEAM AND RUNNING DOWN THE SIDE OF UNIT

partial-match • confidence 0.46

correction

RESEAL AREA KYKERS EXTREME AUTOMOTIVE, Customer #: 59072

needs-review • confidence 0.29

complaint

SCREWS ARE BACKING OUT OF SIDE OF UNIT

needs-review • confidence 0.23

cause

SCREWS WORKED LOOSE AND CAME OUT *59072*

needs-review • confidence 0.20

correction

RESECURE SCREWS AND REPLACE THE ONES MISSING

needs-review • confidence 0.20

complaint

TRIM IN FRONT BEDROOM IS FALLING OFF IN CLOSET AND ON SIDE OF SLIDE

needs-review • confidence 0.12

cause

TRIM NOT SECURED IN CORRECTLY AND IS COMING LOOSE

needs-review • confidence 0.17

correction

RESECURE TRIM IN PLACE

needs-review • confidence 0.05

complaint

SHOWER HANDLE FELL APART DRIVING DOWN THE ROAD, CUST FOUND IT BROKE OFF WHEN THEY ARRIVED AT THE CAMP GROUND *26071*

needs-review • confidence 0.20

cause

FAULTY SHOWER HANDLE

needs-review • confidence 0.17

correction

REPLACE SHOWER HANDLE AND WATER TEST

needs-review • confidence 0.20

complaint

LATCH ON TV FALSE WALL WILL NOT STAY CLOSED AND FALSE PANEL IS OPENING WHILE DRIVING DOWN THE ROAD CAUSING DAMAGE TO TRIM AND STILE

partial-match • confidence 0.36

cause

THE CATCH ON THE FALSE WALL IS BENT AND NOT LATCHING AS IT SHOULD. THIS IS ALLOWING THE DOOR TO COME OPEN IN TRANSIT AND DAMAGED THE DOOR.

needs-review • confidence 0.20

correction

REMOVE ALL DAMAGED

needs-review • confidence 0.17

complaint

CS PINBOX COVER IS BOWED

needs-review • confidence 0.17

cause

BOX INSTALLED INCORRECTLY AT FACTORY AND THIS HAS ALLOWED THE BOX TO BOW OVER TIME

needs-review • confidence 0.20

correction

REMOVE DAMAGED PIN BOX AND REPLACE WITH NEW ONE

needs-review • confidence 0.23

complaint

DOORSIDE REAR DECALS ARE PEELING

needs-review • confidence 0.17

cause

DECALS ARE BUBBLING UP AT THE REAR CORNER KYKERS EXTREME AUTOMOTIVE, Customer #: 59072

needs-review • confidence 0.20

correction

REPLACE BOTH THE BLACK AND BLUE DECAL ON DS REAR

needs-review • confidence 0.23

complaint

WOOD ON KITCHEN ISLAND IS SWELLED, CUS STATES THERE ARE NO LEAKS

needs-review • confidence 0.06

cause

CONNECTION TO KITCHEN SINK WAS DRIPPING OVER NIGHT AND SETTLED NEAR ISLAND. THIS CAUSED THE WOOD TO SWELL ON ISLAND.

needs-review • confidence 0.09

correction

needs-review • confidence 0.14

complaint

STOVE HAS SURFACE SCRATCHES

needs-review • confidence 0.23

cause

STOVE IS GOUGDED ON THE SURFACE FROM THE GROMMETS NOT BEING THERE

needs-review • confidence 0.23

correction

REPLACE STOVE

needs-review • confidence 0.17

Evidence Thread

Stephanie Davis

dealer_or_external • Oct 21, 2025, 4:49 PM

@Ashlee O We are NOT claiming the following lines: 3,5,8,10 and 12. Thanks!

Ashlee Olsen

processor • Oct 21, 2025, 6:09 PM

submitted PA#2475064

Ashlee Olsen

processor • Oct 22, 2025, 12:39 PM

@Stephanie D WO 26071 FR feedback: Job 9 PLEASE SUBMIT A PHOTO OF THE MANUFACTURER DATA TAG WITH SERIAL/MODEL NUMBERS

Ashlee Olsen

processor • Oct 22, 2025, 4:15 PM

Requested photo's added to FR. Thank you!

Ashlee Olsen

processor • Oct 24, 2025, 11:49 AM

@Stephanie D WO 26071 FR feedback: 10/24/2025MUnderwood@forestriverinc.comPER VENDOR Thank you reaching out with this concern. We are not seeing what you are referring to as the pinbox being "bowed" are the mounting wings themselves moving? Is this a concern with the front cap or the filon? We would like some clarification as to the concern, and some better pictures showing the problem. Thank you, Jason T Care Center Representative - Axle/Chassis LIPPERT (574) 537-8900

Stephanie Davis

dealer_or_external • Oct 27, 2025, 2:19 PM

@Ashlee O I just got with the tech on this one and he stated it is not the pin box itself it is the plastic cover around the pin box. Cust said over time this plastic "box cover" around the pin box is bowed out. I did make 100% sure from the tech the pin box itself is ok.

Ashlee Olsen

processor • Oct 27, 2025, 2:45 PM

Thank you, notes made in FR

Ashlee Olsen

processor • Oct 28, 2025, 12:18 PM

job 1 .2 job 2 .2 job 4 .2 job 6 .1 job 7 2 job 9 1 authorized to replace the cover job 11 2 job 13 1.5 job 14 1.2 PER VENDOR Case 6323245 VIN 4X4FCRR27RS233105 We will approve up to 1.20 for labor. This is pre-auth for the R/R of the FRONT PANEL DECORATION 2022120274 & GROMMET(S) 2022120244. Pre-authorization is information only and will not result in Lippert issuing the replacement. Lippert will defer to the RV Manufacturer for your next steps regarding replacement. The pre-authorization team does not have access to submit orders. Mobile fees are not covered under the Lippert warranty for this product. Please provide pictures of the complete serial number tag with your claim submission as this product is not required to be returned for testing. Note: Your coach information will need to satisfy the conditions for Warranty credit.

Stephanie Davis

dealer_or_external • Oct 28, 2025, 2:23 PM

@Tessa C Approved to order the following Line 6: Shower handle Line 7: Stile and a latch (see the photos for the latch style) Line 9: Pin box cover. (This is the plastic cover that goes around the pin box on the front of a 5th wheel. Please make sure when you order it's just the plastic box; they made sure to note COVER ONLY!!) Line 13: stile on the kitchen island Line 14: Front panel decorations (p/n;2022120274) and Grommet (p/n :2022120244) These numbers were sent in the approval! **unit is on the service side lot**

Tessa Coffey

dealer_or_external • Oct 30, 2025, 9:53 AM

@Stephanie D HAD TO EMAIL FOREST RIVER FOR 3 PARTS I COULDN'T FIND ON THE WEBSITE. I'LL LET YOU KNOW AS SOON AS I GET A RESPONSE BACK

Tessa Coffey

dealer_or_external • Nov 6, 2025, 10:03 AM

@Stephanie D reached back out to them. per our conversation about this unit this morning

Tessa Coffey

dealer_or_external • Nov 6, 2025, 12:52 PM

@Stephanie D ON ORDER 17538

Tessa Coffey

dealer_or_external • Nov 19, 2025, 11:35 AM

@Stephanie D PARTS ARE HERE **STILL LACKING THE LATCH FOR THE PANTRY**

Tessa Coffey

dealer_or_external • Nov 19, 2025, 1:03 PM

@Stephanie D the latch is on back order

Stephanie Davis

dealer_or_external • Dec 3, 2025, 9:09 AM

@Tessa C can we get an update on the latch please? If it is still on back order maybe, ask if they have another style latch.

Tessa Coffey

dealer_or_external • Dec 3, 2025, 9:21 AM

@Stephanie D emailed forest river to get an eta on the latch

Tessa Coffey

dealer_or_external • Dec 4, 2025, 9:38 AM

@Stephanie D eta on the latch is 12/8

Tessa Coffey

dealer_or_external • Dec 9, 2025, 8:55 AM

@Stephanie D LATCH IS HERE. ALL PARTS ARE HERE

Tessa Coffey

dealer_or_external • Dec 16, 2025, 3:17 PM

@Stephanie D i dont know what happened when i ordered this. I found the missing parts. had to reach out to jeff and get that trim part number for the hidden pantry

Stephanie Davis

dealer_or_external • Dec 16, 2025, 3:40 PM

Ok, Joe is the tech on this, and we have a color difference on the wood for line 13. He is sending the photo to Birdeye.

Tessa Coffey

dealer_or_external • Dec 16, 2025, 3:58 PM

@Stephanie D ON ORDER 17613

Tessa Coffey

dealer_or_external • Jan 9, 2026, 2:20 PM

@Stephanie D parts arrived. door jam is on back order. parts are in bay

Tessa Coffey

dealer_or_external • Jan 9, 2026, 2:53 PM

@Stephanie D ETA ON BACK ORDERED PART IS 1/20

Tessa Coffey

dealer_or_external • Jan 27, 2026, 12:55 PM

@Stephanie D DOOR JAM IS HERE. IN BAY

Tessa Coffey

dealer_or_external • Jan 30, 2026, 9:43 AM

@Stephanie D i went ahead and emailed jeff at forest river the color difference. Waiting to hear back from him

Stephanie Davis

dealer_or_external • Jan 30, 2026, 11:18 AM

THANK YOU

Tessa Coffey

dealer_or_external • Feb 3, 2026, 9:46 AM

@Stephanie D they verified that they sent us the wrong color. they are sending us correct color at no charge

Tessa Coffey

dealer_or_external • Feb 9, 2026, 12:19 PM

@Stephanie D NO CHARGE CABINET IS HERE IN BAY

Stephanie Davis

dealer_or_external • Feb 9, 2026, 1:19 PM

If I am correct, I think this completes all parts, we had on order? I am pretty sure it is just wanna make sure!

Stephanie Davis

dealer_or_external • Feb 9, 2026, 1:20 PM

Stephanie Davis

dealer_or_external • Mar 3, 2026, 11:43 AM

@Cole P Can you please take care of the charge for the customer on this WO? I went ahead and processed the warranty part!

Ashlee Olsen

processor • Mar 3, 2026, 3:01 PM

@Stephanie D Do you need to add a part for job 6 and 11?

Stephanie Davis

dealer_or_external • Mar 3, 2026, 4:58 PM

Yes, thank you, I will pull the invoices and add them.

Stephanie Davis

dealer_or_external • Mar 4, 2026, 11:10 AM

@Ashlee O found the decals have not been completed. I checked the wrong side :(. Thank you for this catch! We are getting these ordered. Can you hold this until I get them on. This was my fault.

Stephanie Davis

dealer_or_external • Mar 4, 2026, 11:10 AM

@Tessa C Please order the rear door side decals we just looked at.

Tessa Coffey

dealer_or_external • Mar 4, 2026, 11:29 AM

@Stephanie D ON ORDER 17788

Ashlee Olsen

processor • Mar 4, 2026, 12:05 PM

Yep no problem! I will just move it back to the approved folder

Tessa Coffey

dealer_or_external • Mar 9, 2026, 10:30 AM

@Stephanie D eta on decals 3/13 to forest river then to us

Tessa Coffey

dealer_or_external • Mar 19, 2026, 9:16 AM

@Stephanie D update on these, eta 3/23

Tessa Coffey

dealer_or_external • Mar 23, 2026, 9:25 AM

@Stephanie D PARTS UPDATE. FOREST RIVER STILL HASNT RECEIVED THE DECALS YET. RACHEL SAID THEIR ETA TO GET THEM IS 3/23 THEN SHIPPED TO US

Tessa Coffey

dealer_or_external • Mar 31, 2026, 11:04 AM

@Stephanie D DECALS HERE.

Ashlee Olsen

processor • Mar 31, 2026, 4:30 PM

Hi Stephanie, I will still need a WO uploaded with parts for job 6 & 11 please. Thanks!

Stephanie Davis

dealer_or_external • Mar 31, 2026, 4:48 PM

Hey, I have attached a new WO with the parts and shipping, under WO with parts.

Ashlee Olsen

processor • Mar 31, 2026, 5:05 PM

submitted C#2475064

Ashlee Olsen

processor • Mar 31, 2026, 5:07 PM

Got it! Thank you!

Ashlee Olsen

processor • Apr 9, 2026, 2:24 PM

paid $2388.95 4/7 check #3136461 FR feedback job 6: 04/01/2026jhart@forestriverinc.comAMOUNT FROM SO #S5312849 job 13: Approved04/01/2026jhart@forestriverinc.comFREIGHT FROM SO #S5312849

Claim Files

COMPLETED WO WITH PARTS.pdf

pdf • Mar 31, 2026, 4:46 PM • 527,498 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO WITH PARTS.pdf

COMPLETED WO.pdf

pdf • Mar 3, 2026, 11:31 AM • 425,249 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/COMPLETED WO.pdf

WO.pdf

pdf • Oct 21, 2025, 4:47 PM • 418,161 bytes

/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26071/WO.pdf

Claim Detail

Escalate to State

Warranty deadline timeline

AI Claim Analysis

Evidence packet check

Claim Summary

Comment Intelligence

Quick Actions

Images

Claim Lines

Evidence Thread

Claim Files