Claim explorer / evidence thread
Claim 26008
TRI 1202 • Ashlee • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
178d elapsed • 0d remaining
Analyzed
Completed stage
178d elapsed • 0d remaining
Awaiting OEM
Completed stage
178d elapsed • 0d remaining
Auto-Approved
Completed stage
178d elapsed • 0d remaining
Payment Due
Completed stage
178d elapsed • 0d remaining
Escalation Eligible
Completed stage
178d elapsed • 0d remaining
Resolved
Overdue / escalation ready
178d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
178 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 7, 2026, 5:05 AM to Jun 25, 2026, 2:54 AM.
Indexed evidence
6 docs / 11 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
178 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/Paid claim.pdf
Timeline
First seen May 7, 2026, 5:05 AM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
18 indexed side comments on this claim.
Latest visible thread signal
Oct 29, 2025, 2:29 PM • processor • paid $591.36 10/28 check #3059523
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 2 • info / missing-doc asks 5 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Claim image LINE 3 -4.jpeg (case 26008): RV interior touchscreen/control panel mounted in wood-look wall/cabinet.
- Visible issue/damage: No physical damage visible to screen, bezel, or surrounding wood trim. Display shows an electrical/control fault warning.
- Component shown: Black-framed touchscreen multiplex/control panel.
- On-screen text: “WARNING! One or more outputs have been turned off due to an overcurrent state. Press Continue to go to the Diagnostics screen. For each output shown in
Human interpretation • confidence 0.00
supporting-image
Claim line 3 image shows an RV touchscreen/control panel in **Network Diagnostics** on **G12 Outputs**. No physical damage is visible in the photo.
Visible screen text/components:
- Timer/status: **0:04**
- Output list includes awning, lights, slides, furnace, pumps, etc.
- Notable listed items: **Front Awning Ext/Ret**, **Rear Awning Ext/Ret**, **Tank Heaters**, **Hydraulic Slide Ext/Ret**, **Kitchen Island Lts**, **Living/Bed Ceiling Lts**, **Slide Out Lts**, **Furnace**, **Bath/Bed Accent Lt
Human interpretation • confidence 0.00
supporting-image
Claim line 3 image shows an RV interior touchscreen/control panel on the “WIRELESS SWITCHES” page. The display shows a floorplan with switch locations and several wireless switch entries, including “A1. 07,” “E1. Entry,” “B1. 22,” “K1. 101,” “C1. 23,” and “L1. 102,” each showing “0” and red battery/connection-style icons. A red warning triangle appears at the top of the screen, suggesting a system alert or switch communication/battery issue. Button text includes “Clear Switches (Hold 5 Sec).” Le
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (LINE 3.jpeg) shows an RV touchscreen control panel on a wood-grain interior wall. The screen is on the “Controls” page with a floorplan graphic and “Hydraulic slide” controls; green “EXT” and red “RET” buttons are visible, with a finger pressing/covering the red retract button. A warning triangle icon and “0:04” timer appear at the top. Lower controls include “Rear Awning” with EXT/RET buttons. A Forest River owner’s label/sticker is partially visible above/right.
Visible
Human interpretation • confidence 0.00
supporting-image
Claim image LINE 3 -6.jpeg (case 26008): Close-up of an RV electrical/control module area with multiple wiring harnesses and white multi-pin connectors. A technician is holding a loose/unplugged white connector with yellow, blue, green, red, and other wires; nearby matching ports/connectors are visible on a black plastic module/backplate. No obvious burned, broken, or melted component is clearly visible, but the photo documents harness/connector access or disconnection during electrical repair/d
Human interpretation • confidence 0.00
supporting-image
Image shows the back/underside of an electronic control board/module, likely removed for warranty return.
- **Visible component:** Main circuit board/control board with multiple connector ports and exposed PCB areas.
- **Labels/text visible:**
- Yellow sticker: “Product Disclaimer… By installing, servicing or using this product, you agree to the Terms Of Use Agreement found at www.fireflyint.com”
- White barcode label includes “7000700” and date-like marking “15/23”
- White label: “MAIN:
Human interpretation • confidence 0.00
supporting-image
{
"image_summary": "Back side of a black plastic electronic module/control board housing, photographed on a work surface.",
"visible_components": [
"Rectangular plastic enclosure/back plate",
"Perimeter ventilation slots",
"Multiple screw bosses/mounting holes",
"Small central round opening/connector area",
"Molded identification label area"
],
"visible_damage_condition": "No clear burn marks, cracks, broken tabs, corrosion, or impact damage are visible in this photo.
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** Close-up of an electrical/control area with a black plastic module or housing, multiple wires/connectors, orange/red cable runs, white plastic connector bodies, and a black braided/loomed wire or hose at right.
- **Labels/text:** Small white label on black component reads approximately **“MAIN: 4V01”** (orientation is upside down; exact characters uncertain).
- **Damage observed:** No clear physical damage is visible in this photo. Image is close/partially out of focus;
Human interpretation • confidence 0.00
supporting-image
Photo shows an RV electrical/control module or distribution board with multiple wiring harness plugs and colored conductors.
- **Visible components:** Black control box/board, several white multi-pin connectors, green status LED near “NET LED,” wiring bundles, butt/spade-style crimp connectors, orange-sheathed cables, and wire nuts/connectors at right.
- **Labels/text visible:** “J11,” “J13,” “NET LED,” a small yellow warning label present but not readable, and small wire ID tags partly visible
Human interpretation • confidence 0.00
supporting-image
Claim image (LINE 3 -8) shows a close-up of an electronic control module/connector area, likely an RV component control board/module.
- **Visible components:** Black plastic module housing with a multi-pin connector/terminal row; several circular gold contact points visible. Wiring/cable partially visible in foreground.
- **Label text visible:** QR code label with readable markings including:
- “BMODZU2FB_C” (part/model text, slightly unclear)
- “P3V1AE”
- “MFW4V0d, LFW4V0b, IDB3v0, B2v3”
Human interpretation • confidence 0.00
supporting-image
Screenshot of a mobile note/document, not a damage photo.
- Visible text: “Moore case # 12460” and “firefly”
- Metadata shown: “Last modified: 11:50 AM” and “Created: 11:38 AM”
- Status bar: 12:03, 73°, 5G, battery 71%
- Components/damage: No RV parts, components, labels, or physical damage visible.
- Repair context: Appears to document or reference a Firefly case number.
- Claim-line linkage: File name indicates “LINE 3 CASE NUMBER FROM FIREFLY”; visible Firefly-related case number is likely #
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT THE SLIDES WILL NOT COME BACK IN
needs-review • confidence 0.03
cause
RETRACT BUTTON WAS INOP FOR SLIDES. SLIDE WILL EXTEND, WHEN YOU RETRACT BUTTON WOULD TURN RED AND ALERT OVER CURRENT APPEARS. TECH CHECKED ALL FUSES *58907* BEFORE CONTACTING FIREFLY. KEITH WITH FIREFLY HAD TECH UNPLUG J10 PLUG AND DEADEND COACH TO RESET BOARD. WHEN PRESSING RETRACT AGAIN,TECH RECEIVED THE SAME ALERT. FIREFLY DEEMED G12 BOARD TO BE DEFECTIVE.
needs-review • confidence 0.15
correction
REPLACE G12 BOARD
needs-review • confidence 0.03
Evidence Thread
Tessa Coffey
dealer_or_external • Sep 2, 2025, 10:58 AM
@Cole P @Chris L PART ON ORDER PO 17343 SWAP WITH SU 10961
Stephanie Davis
dealer_or_external • Sep 3, 2025, 11:40 AM
@Ashlee O Only claiming line 3 :)
Ashlee Olsen
processor • Sep 3, 2025, 1:37 PM
submitted PA#2422846
Ashlee Olsen
processor • Sep 3, 2025, 1:45 PM
@Stephanie D WO 26008 FR feedback:
09/03/2025shalsey@forestriverinc.comDID FIREFLY HAVE YOU CHECK THE RELAY TO MAKE SURE THEY ARE CORRECT? IF YOU WOULD LIKE I CAN SEND YOU THE PHOTOS TO SEE IF THEY ARE CORRECT OR IF THEY NEED CHANGED. PLEASE LET ME KNOW.
Stephanie Davis
dealer_or_external • Sep 3, 2025, 1:53 PM
Yes, the relays were correct.
Ashlee Olsen
processor • Sep 3, 2025, 2:19 PM
Thank you, notes made in FR
Ashlee Olsen
processor • Sep 4, 2025, 2:57 PM
Pending vendor
Ashlee Olsen
processor • Sep 8, 2025, 11:19 AM
approved 1
09/08/2025shalsey@forestriverinc.comPER FIREFLY Firefly approves 1.0 hour labor and replacement of the G12 panel. To ensure the successful processing of your warranty claim, please review the following instructions: If the returned part shows signs of physical damage from an external event, this claim will be denied. Please ensure that all Firefly labels and stickers remain intact on the returned part. To preserve the parts condition, please avoid writing directly on it or applying stickers, labels, or tape. Parts returned with markings or adhesive materials will be automatically denied. If you need to identify the part for internal tracking, we suggest using a zip tie with a tag, or placing your labels/notes on a separate piece of paper wrapped around the part.
Stephanie Davis
dealer_or_external • Sep 9, 2025, 11:53 AM
@Tessa C Approved to order g12 board for line 3 please.
Tessa Coffey
dealer_or_external • Sep 9, 2025, 12:59 PM
@Cole P the antenna you had me order is here. s/o m-r
Tessa Coffey
dealer_or_external • Sep 9, 2025, 3:08 PM
@Stephanie D emailed forest river i couldnt find it on my own
Stephanie Davis
dealer_or_external • Sep 9, 2025, 3:32 PM
Thank you, I knew this one maybe a little odd.
Tessa Coffey
dealer_or_external • Sep 9, 2025, 3:33 PM
@Stephanie D on po 17365
Tessa Coffey
dealer_or_external • Sep 19, 2025, 1:01 PM
@Stephanie D PART IS HERE S/O M-R
Ashlee Olsen
processor • Oct 20, 2025, 1:30 PM
submitted C#2422846
Ashlee Olsen
processor • Oct 20, 2025, 1:51 PM
@Stephanie D WO 26008 FR feedback: Pending parts return
10/20/2025sally_miller@forestriverinc.comADVISE:: PART IS A VENDOR REQUIRED RETURN TO CONTINUE PROCESSING. NO PART RETURN WILL RESULT IN CLAIM DENIAL.
Stephanie Davis
dealer_or_external • Oct 20, 2025, 2:44 PM
Thank you, that is why I attached a proof of tracking. Part will leave here tomorrow!
Ashlee Olsen
processor • Oct 29, 2025, 2:29 PM
paid $591.36 10/28 check #3059523
Claim Files
Paid claim.pdf
pdf • Oct 29, 2025, 2:30 PM • 294,959 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/Paid claim.pdf
LINE 3 TRACKING NUM FOR PART RETURN.pdf
pdf • Oct 20, 2025, 11:32 AM • 45,844 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/LINE 3 TRACKING NUM FOR PART RETURN.pdf
F100217281 PART INV.pdf
pdf • Oct 20, 2025, 11:31 AM • 60,823 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/F100217281 PART INV.pdf
COMPLETED WO.pdf
pdf • Oct 20, 2025, 11:31 AM • 413,338 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/COMPLETED WO.pdf
WO.pdf
pdf • Sep 3, 2025, 11:39 AM • 412,391 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/26008/WO.pdf
WO26008.pdf
main-pdf • Sep 2, 2025, 10:55 AM • 385,768 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/26008/WO26008.pdf