Claim explorer / evidence thread
Claim 25902
TRI 1202 • Ashlee • Manufacturer Denied • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
145d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 33 • RO lines 3 • human-described photos 31 • 3C yellow • reconciliation reconciled • linked side comments 2
Gaps: three c not quality ready
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
20
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.
Indexed evidence
3 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 9:32 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 25902. Internal evidence review only; not a final coverage decision. The work order records an awning-fabric/rail complaint, a recorded manufacturer-defect cause, and a 3.0-hour rail-
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 1 • info / missing-doc asks 8 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
- **Image context:** Curb/entry side exterior of a K-Z RV **Sportsmen** travel trailer.
- **Visible components:** Entry door with screen/steps, side windows, black exterior speakers/round vents high on wall, rectangular exterior light, awning/roof rail trim, graphics/decals, wheel/tire/fender skirt, exterior storage/utility doors, rear ladder/side rail area.
- **Visible damage:** No clear damage, breakage, missing part, or deformation is evident in this wide exterior view. Sidewall, decals, trim
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Passenger/curb side of a K-Z RV, upper sidewall with graphics, black awning rail/track near roofline, vertical black awning support arm/leg assembly, top awning head cover, side window, exterior storage/baggage doors, entry step area. Red tow vehicle alongside.
- **Damage/condition observed:** No clear sidewall damage visible. Awning hardware is the likely focus: black vertical awning arm and top head are shown; at the forward/right upper roofline there appears to
Human interpretation • confidence 0.00
parts-photo
Exterior curb/side view of a K-Z RV “SPORTSMEN” travel trailer.
- **Visible issue/damage:** A narrow black trim/seal at the upper front/roof-side edge appears loose or hanging down near the right/front corner. No clear wall cracking, denting, or major panel damage visible from this angle.
- **Visible components:** Upper side roof/awning rail or gutter trim, black vertical awning arm/support, exterior window, storage/utility doors, marker light, round exterior vent/speaker-like fitting, side gra
Human interpretation • confidence 0.00
parts-photo
RV exterior curb-side entry area shown with main door open and screen door visible.
- **Visible components:** Entry door frame/jamb, black screen door with louvered window panel, exterior assist grab handle/rail, aluminum entry steps, lower step well, sidewall graphics, windows, marker/utility lights, tandem wheels/fender.
- **Damage/condition:** No clear physical damage is visible in this image. Door, screen door, hinges, grab handle, and steps appear installed; any misalignment or functional
Human interpretation • confidence 0.00
parts-photo
Rear exterior of K-Z RV Sportsmen travel trailer.
- **Visible components:** rear wall, roof/rear cap top edge trim, black rear ladder, red clearance/marker lights, rear camera/bracket near upper center, large rear window, tail lights, license plate, rear cargo carrier/rack with strapped storage box.
- **Visible damage/condition:** No clear broken part visible. Upper rear roof/edge trim appears slightly uneven/wavy along the top seam, most noticeable toward the right side, but damage is not defi
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior/front cap area. Damage appears at the upper left/front roof-to-side transition: black roof edge seal/trim or membrane is lifted/torn/loose at the corner where the roof line meets the rounded front cap. Surrounding fiberglass/front cap and sidewall appear generally intact in this view, with graphics/decals and a vertical corner molding visible.
Components visible: front cap/nose cap, sidewall, roof edge/corner seam, black sealant/trim, vertical molding/gutter/trim strip, side
Human interpretation • confidence 0.00
parts-photo
- **Visible issue/damage:** Exterior front/side vertical trim or seal on the RV front cap appears loose/bowed away from the wall along the curved nose seam. Top attachment area/black cap or bracket looks misaligned or partially detached. No clear cracks in fiberglass visible from this angle.
- **Components shown:** RV front cap/sidewall, vertical corner/seam molding or insert trim, upper black roof/edge trim area, side window with black frame, exterior graphics/decals, side marker light, small b
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior rear/curb-side area of a K-Z Sportsmen trailer.
- **Visible damage/concern:** Rear camera/observation camera assembly near upper rear wall appears loose or partially detached, hanging downward with wiring exposed below the mount. Surrounding red marker/clearance lights appear intact.
- **Components shown:** Rear wall, upper clearance lights, rear ladder, large rear window, taillights, license plate, side entry/steps, black vertical corner trim, side-mounted awning/arm or ext
Human interpretation • confidence 0.00
parts-photo
- **Visible area:** Front/upper nose cap of a K-Z RV “Sportsmen” fifth wheel/travel trailer, positioned over a red pickup bed/hitch.
- **Visible damage/concern:** A vertical white trim/cord-like piece is hanging loose down the left/front edge area. There also appears to be a dark/black seam or trim strip along the front cap/sidewall joint that may be separated or exposed. Minor scuffs/marks visible on lower front cap, but no obvious structural crack seen.
- **Components involved:** Front fibergl
Human interpretation • confidence 0.00
parts-photo
- **Visible subject:** Front nose/cap of a K-Z RV fifth wheel, likely **Sportsmen** model, viewed from below/side while hitched over a red pickup bed.
- **Visible components:** Molded white front cap, large dark/black front graphic/window-style decal panel, side graphics/stripes, vertical curved LED/accent light strip, amber clearance light at upper corner, king pin/pin box area visible in truck bed.
- **Labels/text:** “SPORTSMEN” on the front graphic; small badge reads “KZ Recreational Vehicles
Human interpretation • confidence 0.00
parts-photo
Visible RV exterior curb/side with a black patio awning assembly mounted high on the sidewall.
- **Observed components:** black awning roller/case, end caps/heads, vertical support arms, sidewall graphics, window, rear ladder, utility connections, tandem wheels.
- **Possible issue/damage:** no clear major damage visible from this angle. Left awning end/head area appears slightly irregular/misaligned or possibly missing/loose small cover/tab, but not definitive. Awning fabric/roller appears inta
Human interpretation • confidence 0.00
parts-photo
RV exterior side view (K-Z Sportsmen travel trailer). Visible components include sidewall fiberglass/filon panel, black roof/side trim, tinted window, vertical entry/assist handle or trim piece, awning arm assembly, storage/baggage doors, marker lights, utility hookups, graphics/decals, and wheel area.
Visible label/text: “SPORTSMEN” on side decal. Small warning/utility stickers are present but not readable.
Damage/condition: No obvious major impact, crack, hole, or missing part is clearly vis
Human interpretation • confidence 0.00
parts-photo
- **Visible damage:** No clear physical damage is evident in this photo. Exterior sidewall, graphics, windows, awning, and trim appear generally intact. Any waviness/shadowing on the white sidewall may be lighting/reflection; not enough to confirm delamination or defect.
- **Visible parts/components:** Passenger-side RV exterior wall, black roof/edge trim, vertical window, lower storage/baggage door, power awning assembly with arm/roller, utility hookup panel/ports, amber marker light, wheel/tir
Human interpretation • confidence 0.00
parts-photo
Warranty image shows rear/driver-side exterior of a K-Z Sportsmen travel trailer.
- **Visible issue/damage:** Upper rear wall area near the red clearance lights shows a small black exterior fixture/bracket with visible loose/dangling wiring; likely a rear camera/marker-light related component. No clear wall cracking, ladder damage, or roof-edge damage visible from this distance.
- **Components visible:** Rear ladder, rear clearance lights, large rear window, side awning, side windows, exterior
Human interpretation • confidence 0.00
parts-photo
Visible image shows a K-Z RV “Sportsmen” fifth-wheel/travel trailer side in a dealer lot, partially obscured by a red pickup truck. No clear damage, defect, missing part, or repair area is visible in this photo.
Components visible:
- RV exterior sidewall with graphics/stripe decals
- Side windows and entry/compartment doors
- Awning assembly/rail on passenger side
- Roof-mounted components/vents or A/C shrouds
- Rear ladder area partially visible
- Tandem wheels/tires
- Red tow vehicle in foreg
Human interpretation • confidence 0.00
parts-photo
Image shows a printed Tri-Am RV work order/warranty document on a dark textured surface, with another sheet partially covering it and a visible staple.
- **Visible damage/parts:** No physical RV component or damage is shown in the photo. Document references an **awning** issue: awning came apart and **fabric pulled out of the gutter**.
- **Document text visible:**
- **W/O: 25902**
- Appointment date: **13 AUG 2025, 09:00am**
- **Job #1 – Warranty**
- Status: **In Progress**
Human interpretation • confidence 0.00
parts-photo
Exterior front/curb-side view of K-Z Sportsmen fifth-wheel/travel trailer. Visible components include front cap/nose, sidewall, roof edge trim/gutter, marker light, graphics/decals, side window, entry/storage doors, lower skirt, and landing jack; red pickup bed partially blocks lower front area.
Damage/issue visible: at the upper front-to-side roof/cap transition on the right side, the black roof edge/trim or seal area appears separated/lifted with an open gap and dark exposed material near the
Human interpretation • confidence 0.00
parts-photo
- **Visible area/components:** Exterior side/rear corner of a K-Z RV. Shows large side window, rear vertical window, rear ladder, black exterior trim/decals, rear light/utility cover, and an upper black awning/slide-topper assembly with roller tube and mounting bracket/arm.
- **Visible damage/concern:** No obvious body panel damage visible. The likely claim focus appears to be the **upper awning/slide-topper hardware** near the roofline; possible bracket/roller/end-cap or arm issue, but the exac
Human interpretation • confidence 0.00
parts-photo
Exterior side view of a K-Z RV/travel trailer. Visible components include the sidewall fiberglass/laminated panel, gray/black graphics, large tinted window, rear vertical window/trim, roof/side top trim, long black awning assembly/rail along the upper side, rear ladder/handle area, lower skirt, wheel, and small exterior service/utility ports.
No clear damage is visible in this image. The awning/tube/rail and upper side trim appear generally intact from this angle, though the photo is dark and t
Human interpretation • confidence 0.00
parts-photo
- **Visible scene:** Outdoor RV dealership/storage lot with multiple RVs/trailers in background; red pickup and fifth-wheel visible.
- **Primary component shown:** Partial white exterior RV awning/slide topper or awning roller assembly at upper left edge, with a black support arm/brace and dark round end cap.
- **Visible damage/condition:** No clear damage is visible in this photo. The component is only partially captured and distant/edge-cropped, so condition cannot be confirmed.
- **Labels/tex
Human interpretation • confidence 0.00
parts-photo
- **Image type:** Photo of a printed Tri-Am RV Center of East Tennessee service/RO document; no RV part or physical damage is visible in this image.
- **Visible document text:**
- Dealer: **Tri-Am RV Center of East Tennessee, Inc**
- Address: **1202 Idell Road, Bulls Gap TN 37711**
- Phone/Fax: **877-635-1167 / 423-235-1176**
- Website: **www.triamrv.com**
- Appointment: **13 AUG 2025, 09:00am**
- Stock #: **10876**
- Unit: **2024 FW KZ-RV Sportsmen 251RL**
- Model: **251RL**
-
Human interpretation • confidence 0.00
parts-photo
Image is an out-of-focus close-up of an RV certification/tire information label or document.
- **Visible damage:** No physical damage is visible; image is too blurred to assess any part condition.
- **Visible components/parts:** Partial printed label with a tire/wheel icon and yellow highlighted area; no actual RV component is shown.
- **Readable/partially readable text:**
- “TIRE PRESS. / PRESS. DE GONFL. A FROID”
- “THIS VEHICLE CONFORMS TO ALL APPLICABLE U.S…”
- “EFFECT ON THE DA
Human interpretation • confidence 0.00
parts-photo
Visible close-up of an RV/trailer certification/tire label on a white surface. No clear physical damage shown; only minor dirt/smudging and glare on/around the label.
Readable label text includes:
- “DATE: 10/2023”
- “TIRE/PNEU ST235/80R16E”
- Partial: “VEHICLE SAFETY STANDARDS”
- Partial: “VEHICLE: TRAILER …”
Components/parts: exterior compliance/VIN-style label area; tire specification label.
Repair/claim context: image appears intended to document tire size/specification for parts inquiry
Human interpretation • confidence 0.00
supporting-image
Exterior curb/road side view of a K-Z Sportsmen travel trailer.
- **Visible components:** white fiberglass sidewall with gray/black graphics, upper roof/awning rail or trim, entry/screen door area, black framed windows, exterior speakers/round vents, rectangular exterior light, baggage/utility doors, fender skirt, tandem wheels, rear ladder/side rail area.
- **Labels/text:** “SPORTSMEN” decal visible on side; “KZ” logo on wheel/fender cap; tire text partially visible (“TRAILER KING”).
- **Visib
Human interpretation • confidence 0.00
Claim Lines
complaint
CUSTOMER STATED AWNING FABRIC DETACHED AND LOST CONNECTION WITH RAIL WHILE THEY WERE ON A TRIP
needs-review • confidence 0.23
complaint
CUSTOMER STATED AWNING FABRIC DETACHED AND LOST CONNECTION WITH RAIL WHILE THEY WERE ON A TRIP
needs-review • confidence 0.23
complaint
CUSTOMER STATED AWNING FABRIC DETACHED AND LOST CONNECTION WITH RAIL WHILE THEY WERE ON A TRIP
needs-review • confidence 0.09
cause
MANUFACTOR DEFECT IN METAL AWNING RAIL ALLOWING THE FABRIC OVER TIME TO PASS THROUGH. HARKER, KATHERINE Customer #: 75739
needs-review • confidence 0.23
cause
MANUFACTOR DEFECT IN METAL AWNING RAIL ALLOWING THE FABRIC OVER TIME TO PASS THROUGH. HARKER, KATHERINE Customer #: 75739
needs-review • confidence 0.23
cause
MANUFACTOR DEFECT IN METAL AWNING RAIL ALLOWING THE FABRIC OVER TIME TO PASS THROUGH. HARKER, KATHERINE Customer #: 75739
needs-review • confidence 0.12
correction
REPLACE AWNING RAIL REMOVE THE CURRENT RAIL, CLEAN AREA, REPLACE RAIL WITH NEW ONE, RESEAL AREA AND THEN INSTALL AWNING FABRIC BACK ON UNIT
needs-review • confidence 0.23
correction
REPLACE AWNING RAIL REMOVE THE CURRENT RAIL, CLEAN AREA, REPLACE RAIL WITH NEW ONE, RESEAL AREA AND THEN INSTALL AWNING FABRIC BACK ON UNIT
needs-review • confidence 0.23
correction
REPLACE AWNING RAIL REMOVE THE CURRENT RAIL, CLEAN AREA, REPLACE RAIL WITH NEW ONE, RESEAL AREA AND THEN INSTALL AWNING FABRIC BACK ON UNIT
needs-review • confidence 0.12
Evidence Thread
Chris Lehnert
dealer_or_external • Sep 20, 2025, 4:42 PM
@Cole P @Stephanie D hey this customer stopped by on Saturday and wanted an update I told them that one of us would give them a call on Monday with an update
Stephanie Davis
dealer_or_external • Sep 22, 2025, 1:55 PM
@Chris L @Cole P Just spoke with Mr. Harker on the phone, he is all good!
Ashlee Olsen
processor • Sep 22, 2025, 2:21 PM
submitted PA#KZ618062
Ashlee Olsen
processor • Sep 23, 2025, 12:04 PM
@Stephanie D KZRV feedback: ct 9/23 i show warranty expired 6/7/2025
Stephanie Davis
dealer_or_external • Sep 23, 2025, 3:40 PM
yes, warranty expired before they got the unit in here. This happen while they were out of state for a couple months.
Ashlee Olsen
processor • Sep 23, 2025, 5:14 PM
Thank you! Info sent to KZRV
Ashlee Olsen
processor • Sep 24, 2025, 3:04 PM
@Stephanie D KZRV feedback: ct 9-24 where is the awning? it just fell out of rail? need pics of the awning and overall pic of the side of unit showing other arm installation
Ashlee Olsen
processor • Sep 25, 2025, 11:20 AM
awning rail measurement looks correct with pics provided. no photos of awning to show issues. unit is out of warranty. KZ respectfully denies participation.
Stephanie Davis
dealer_or_external • Sep 25, 2025, 12:45 PM
@Cole P Please get with me on this for the customer.
iClaims AI
processor • Oct 19, 2026, 9:32 PM
TESTING AND LEARNING — TRI 1202 / RO 25902. Internal evidence review only; not a final coverage decision. The work order records an awning-fabric/rail complaint, a recorded manufacturer-defect cause, and a 3.0-hour rail-replacement/reseal correction. The photos document the RV and rail area but do not independently establish the recorded cause or repair completion. The local packet lacks a primary manufacturer decision, but the native Dropbox discussion records PA#KZ618062 and a September 25 KZ response: awning-rail measurements appeared correct, no photos demonstrated the missing awning, warranty was described as expired June 7, 2025, and KZ respectfully denied participation. That is reported manufacturer feedback in the discussion, not proof of the controlling warranty terms, legally final coverage, repair completion, or payment. Outstanding evidence: original dated KZ decision or portal record and controlling warranty/in-service coverage dates; requested full-awning and overall side photographs, any later supplemental response or appeal; actual rail/fabric replacement documentation, invoice and remittance. No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
Claim Files
WO.pdf
pdf • Sep 22, 2025, 1:03 PM • 393,577 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO.pdf
WO25902.pdf
main-pdf • Sep 22, 2025, 1:03 PM • 392,180 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25902/WO25902.pdf
WO25902.pdf
main-pdf • Sep 20, 2025, 4:40 PM • 392,180 bytes
/home/openclaw/nas/Dropbox/TRI 1202/PARTS INQUIRY/25902/WO25902.pdf