Claim explorer / evidence thread
Claim 25757
TRI 1202 • Ashlee • Manufacturer Denied • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
145d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 4 • RO lines 3 • human-described photos 3 • 3C yellow • reconciliation reconciled • linked side comments 4
Gaps: three c not quality ready
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
10
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
1 docs / 3 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/tv cost on KZ.PNG
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
20 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 8:57 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 25757. Internal evidence review only; not a final coverage decision. The work order documents dissatisfaction with a claimed replacement TV, while the KZ parts screen identifies a Con
Role mix
Dealer 0 • OEM 0 • Processor 12
Decision cues
Denial signals 1 • info / missing-doc asks 4 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Screenshot of a Walmart-style pickup order/invoice for a replacement TV.
- **Item/part:** onn. 65" Class 4K UHD (2160P) LED Roku Smart Television HDR, item/order no. shown as **100012587**
- **Quantity:** 1
- **Price:** **$298.00** sale price, original **$348.00**, “$50.00 from savings”
- **Add-on:** 5-Year Televisions Protection Plan $275–$299.99, **$49.00**
- **Tax:** **$33.83**
- **Total:** **$380.83**
- **Payment:** Mastercard ending **0788**
- **Pickup people:** Emily Perkins | Laura Perki
Human interpretation • confidence 0.00
supporting-image
Screenshot of a parts/claim cost list, not a damage photo.
Visible text/line items:
- **154026** — “BRACKET, WALL MOUNT, ASSEMBLY, 400X400, TV *ORDER QTY 5+*” — **$110.92**
- **164390** — “TV, CONNEXX, 4K, SMART, 65”, **REPLACEMENT IS PART 167326**” — **$768.25**
- **167326** — “TV, CONNEXX, 65”, NEW” — **$730.94**
- **505484** — “REMOTE, TV, ONLY, CONNEXX, (FOR TV PART # 164390 & 167326)” — **$50.00**
Components referenced: Connexx 65" TV, wall-mount bracket assembly, remote control.
Damage/
Human interpretation • confidence 0.00
supporting-image
Close-up of the rear/side of a black TV or monitor showing the original unit identification label. A white barcode/serial sticker is visible with text: **CX65A23S-0324-015-0241**. Nearby input markings include **R / L** and possibly **AV IN**, with a cable partially covering the area. No visible physical damage is shown in this image.
Repair/claim context: photo appears to document the **original TV serial/ID label** for **claim line 1** rather than showing the failure condition.
Human interpretation • confidence 0.00
Claim Lines
complaint
ON CLAIM KZ607908 THE TV WAS REPALCED. THE CUSTOMER IS DISSATISFIED WITH THE DOWNGRADE TO A LESS PREMIUM MODEL THAN THE ONE INITIALLY PURCHASED WITH THE UNIT. JOHNSON, MICHAEL Customer #: 92331
needs-review • confidence 0.20
complaint
ON CLAIM KZ607908 THE TV WAS REPALCED. THE CUSTOMER IS DISSATISFIED WITH THE DOWNGRADE TO A LESS PREMIUM MODEL THAN THE ONE INITIALLY PURCHASED WITH THE UNIT. JOHNSON, MICHAEL Customer #: 92331
needs-review • confidence 0.20
complaint
ON CLAIM KZ607908 THE TV WAS REPALCED. THE CUSTOMER IS DISSATISFIED WITH THE DOWNGRADE TO A LESS PREMIUM MODEL THAN THE ONE INITIALLY PURCHASED WITH THE UNIT. JOHNSON, MICHAEL Customer #: 92331
needs-review • confidence 0.03
cause
CUSTOMER EXPECTED A PRODUCT OF EQUAL QUALITY COMPARED TO THE ORIGINAL MODEL.
needs-review • confidence 0.20
cause
CUSTOMER EXPECTED A PRODUCT OF EQUAL QUALITY COMPARED TO THE ORIGINAL MODEL.
needs-review • confidence 0.20
cause
CUSTOMER EXPECTED A PRODUCT OF EQUAL QUALITY COMPARED TO THE ORIGINAL MODEL.
needs-review • confidence 0.03
correction
PROVIDE CUSTOMER WITH THE MODEL THAT MATCHES THE ORIGINAL THAT WAS PURCHASED WITH THE UNIT.
needs-review • confidence 0.20
correction
PROVIDE CUSTOMER WITH THE MODEL THAT MATCHES THE ORIGINAL THAT WAS PURCHASED WITH THE UNIT.
needs-review • confidence 0.20
correction
PROVIDE CUSTOMER WITH THE MODEL THAT MATCHES THE ORIGINAL THAT WAS PURCHASED WITH THE UNIT.
needs-review • confidence 0.03
Evidence Thread
Stephanie Davis
dealer_or_external • Jul 15, 2025, 10:58 AM
@Ashlee O This customer is very upset with KZ over the downgrade they allowed. I am not sure how to go about this on the WO. If you think I may need to add or remove something let me know! The customer done his work, he went to Wal-Mart and priced the replacement tv. Then he stated he called KZ and got the price info of almost 800.00 for the original. I added a snip it of the cost of the tv on KZ site.
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
Ok, sounds good. I just submitted the PA & will watch for their feedback. I made sure to note how dissatisfied the customer was.
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
submitted PA# KZ611940
Ashlee Olsen
processor • Jul 15, 2025, 12:32 PM
@Stephanie D KZRV feedback: Did you purchase a smart TV for the customer?
Stephanie Davis
dealer_or_external • Jul 15, 2025, 12:35 PM
Yes, 65" LED Roku Smart TV was purchased and the extended plan.
Ashlee Olsen
processor • Jul 15, 2025, 3:00 PM
7-15-25 Job 1: Spoke with customer who stated he was told the TV was being replaced with Samsung TV rather than Onn brand. Please provide receipt for TV replacement and KZ will cover up to allowance of $450 minus the $380.83 previously paid towards this replacement ($69.17).
Stephanie Davis
dealer_or_external • Jul 15, 2025, 3:25 PM
I spoke with @Cole P and we are asking for KZ to send us the TV that was in the unit when the customer bought it. Or we are asking for 30 % markup of the TV on KZ website minus 380.83, this will allow us to purchase the Samsung. @Ashlee O
Stephanie Davis
dealer_or_external • Jul 15, 2025, 3:28 PM
When the claim was approved, I was told by parts that we will be getting a Samsung. However, the amount allowed plus the Ext coverage plan was over allowance amount. So, my parts dept picked the ONN brand TV to keep under the amount. Sorry, this is a mess!
Ashlee Olsen
processor • Jul 15, 2025, 4:15 PM
Don't stress it girl, you're good! I just sent that info back to KZRV. Thank you!
Stephanie Davis
dealer_or_external • Jul 22, 2025, 4:46 PM
Cust just called for an update, he is very nice about it and knows KZ is dragging around on it! He asks if he should call them and I told him it was his choice! He said he would give us this week, just letting you in the loop!
Ashlee Olsen
processor • Jul 22, 2025, 6:46 PM
Sorry Stephanie, I did ask for an update, but I have not heard back. I will plan on calling them tomorrow.
Ashlee Olsen
processor • Jul 23, 2025, 11:57 AM
I just heard back from KZ, the person handling the claim is out of town until tomorrow.
Ashlee Olsen
processor • Jul 24, 2025, 3:15 PM
sent KZ another update request email
Ashlee Olsen
processor • Jul 25, 2025, 12:52 PM
@Stephanie D KZRV Feedback:
Good morning,
Thank you for reaching out. After speaking with the customer, he stated that the picture quality was not up to par of the factory provided TV and that he was promised a Samsung was being purchased as the replacement. Unforutnately, KZ no longer ships TVs due to damages from transporting the product. As we have already provided $380.83 on the previous claim, we would recommend returning the TV in the unit to exchange and once complete, just provide the receipt in the claim and KZ will cover up to an additional $69.17 to cover the complete allowance.
Ashlee Olsen
processor • Jul 25, 2025, 6:19 PM
@Stephanie D Will you let me know if this is an option that will work? Thanks!
Stephanie Davis
dealer_or_external • Jul 26, 2025, 8:57 AM
@Ashlee O I am not sure if Walmart will allow the TV to be returned at this point. Let me speak with Cole on this and get back to you.
Stephanie Davis
dealer_or_external • Jul 26, 2025, 10:00 AM
I just spoke to the customer, and he is going to FINALLY bring the unit to me. I am going to try and take this TV back to Walmart. I will let you know how that goes!
Stephanie Davis
dealer_or_external • Aug 14, 2025, 3:02 PM
@Ashlee O Walmart will not take the tv back. Customer picked unit up and said he will just live with the tv! So with that said I am closing this one up on my end!
Ashlee Olsen
processor • Aug 14, 2025, 3:46 PM
Sounds good, thanks for the info!
iClaims AI
processor • Oct 19, 2026, 8:57 PM
TESTING AND LEARNING — TRI 1202 / RO 25757. Internal evidence review only; not a final coverage decision. The work order documents dissatisfaction with a claimed replacement TV, while the KZ parts screen identifies a Connexx 65-inch replacement part priced higher than the retail onn. 65-inch TV shown in the order display. The packet does not establish that the retail item was supplied for this claim, that it replaced the original unit, that either model was contractually required, or that any manufacturer denied a claim. It therefore cannot support a denial, coverage, underpayment, or final-outcome finding. Native Dropbox discussion includes: Stephanie D KZRV Feedback: Good morning, Thank you for reaching out. After speaking with the customer, he stated that the picture quality was not up to par of the factory provided TV... (discussion entry, not proof of final payment). Outstanding evidence: Complete written manufacturer decision and stated rationale; Repair authorization, completed repair record and reimbursement/payment evidence. No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H
Claim Files
WO.pdf
pdf • Jul 15, 2025, 10:39 AM • 389,601 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf