Claim explorer / evidence thread
Claim 25757
TRI 1202 • Ashlee • Manufacturer Denied • k-z-rv
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
Warranty deadline timeline
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
25 days open in the visible workflow.
Recommended Action
Escalate to State
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
8
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 24, 2026, 3:05 PM.
Indexed evidence
1 docs / 3 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
25 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/tv cost on KZ.PNG
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 24, 2026, 3:05 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
19 indexed side comments on this claim.
Latest visible thread signal
Aug 14, 2025, 3:46 PM • processor • Sounds good, thanks for the info!
Role mix
Dealer 0 • OEM 0 • Processor 11
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 1
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Claim Lines
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Evidence Thread
Stephanie Davis
dealer_or_external • Jul 15, 2025, 10:58 AM
@Ashlee O This customer is very upset with KZ over the downgrade they allowed. I am not sure how to go about this on the WO. If you think I may need to add or remove something let me know! The customer done his work, he went to Wal-Mart and priced the replacement tv. Then he stated he called KZ and got the price info of almost 800.00 for the original. I added a snip it of the cost of the tv on KZ site.
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
Ok, sounds good. I just submitted the PA & will watch for their feedback. I made sure to note how dissatisfied the customer was.
Ashlee Olsen
processor • Jul 15, 2025, 12:02 PM
submitted PA# KZ611940
Ashlee Olsen
processor • Jul 15, 2025, 12:32 PM
@Stephanie D KZRV feedback: Did you purchase a smart TV for the customer?
Stephanie Davis
dealer_or_external • Jul 15, 2025, 12:35 PM
Yes, 65" LED Roku Smart TV was purchased and the extended plan.
Ashlee Olsen
processor • Jul 15, 2025, 3:00 PM
7-15-25 Job 1: Spoke with customer who stated he was told the TV was being replaced with Samsung TV rather than Onn brand. Please provide receipt for TV replacement and KZ will cover up to allowance of $450 minus the $380.83 previously paid towards this replacement ($69.17).
Stephanie Davis
dealer_or_external • Jul 15, 2025, 3:25 PM
I spoke with @Cole P and we are asking for KZ to send us the TV that was in the unit when the customer bought it. Or we are asking for 30 % markup of the TV on KZ website minus 380.83, this will allow us to purchase the Samsung. @Ashlee O
Stephanie Davis
dealer_or_external • Jul 15, 2025, 3:28 PM
When the claim was approved, I was told by parts that we will be getting a Samsung. However, the amount allowed plus the Ext coverage plan was over allowance amount. So, my parts dept picked the ONN brand TV to keep under the amount. Sorry, this is a mess!
Ashlee Olsen
processor • Jul 15, 2025, 4:15 PM
Don't stress it girl, you're good! I just sent that info back to KZRV. Thank you!
Stephanie Davis
dealer_or_external • Jul 22, 2025, 4:46 PM
Cust just called for an update, he is very nice about it and knows KZ is dragging around on it! He asks if he should call them and I told him it was his choice! He said he would give us this week, just letting you in the loop!
Ashlee Olsen
processor • Jul 22, 2025, 6:46 PM
Sorry Stephanie, I did ask for an update, but I have not heard back. I will plan on calling them tomorrow.
Ashlee Olsen
processor • Jul 23, 2025, 11:57 AM
I just heard back from KZ, the person handling the claim is out of town until tomorrow.
Ashlee Olsen
processor • Jul 24, 2025, 3:15 PM
sent KZ another update request email
Ashlee Olsen
processor • Jul 25, 2025, 12:52 PM
@Stephanie D KZRV Feedback:
Good morning,
Thank you for reaching out. After speaking with the customer, he stated that the picture quality was not up to par of the factory provided TV and that he was promised a Samsung was being purchased as the replacement. Unforutnately, KZ no longer ships TVs due to damages from transporting the product. As we have already provided $380.83 on the previous claim, we would recommend returning the TV in the unit to exchange and once complete, just provide the receipt in the claim and KZ will cover up to an additional $69.17 to cover the complete allowance.
Ashlee Olsen
processor • Jul 25, 2025, 6:19 PM
@Stephanie D Will you let me know if this is an option that will work? Thanks!
Stephanie Davis
dealer_or_external • Jul 26, 2025, 8:57 AM
@Ashlee O I am not sure if Walmart will allow the TV to be returned at this point. Let me speak with Cole on this and get back to you.
Stephanie Davis
dealer_or_external • Jul 26, 2025, 10:00 AM
I just spoke to the customer, and he is going to FINALLY bring the unit to me. I am going to try and take this TV back to Walmart. I will let you know how that goes!
Stephanie Davis
dealer_or_external • Aug 14, 2025, 3:02 PM
@Ashlee O Walmart will not take the tv back. Customer picked unit up and said he will just live with the tv! So with that said I am closing this one up on my end!
Ashlee Olsen
processor • Aug 14, 2025, 3:46 PM
Sounds good, thanks for the info!
Claim Files
WO.pdf
pdf • Jul 15, 2025, 10:39 AM • 389,601 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25757/WO.pdf