Claim Detail

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Exterior passenger-side RV wall with upper black awning/slide-topper assembly visible. Awning hardware appears misaligned/loose, with a small black cover/trim piece hanging down from the underside near the left-middle of the assembly; possible damage to awning housing/bracket/cover. End arms/brackets are visible at both ends, no clear wall damage seen. Visible components: awning/roller housing, awning arms/end brackets, sidewall trim, storage/access door, lower skirting, rear marker light. La

Human interpretation • confidence 0.00

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Exterior curb-side view of a Forest River Rockwood Roo Ultra Lite travel trailer. - **Visible components:** Extended black patio awning assembly with fabric/roller, support arms, wall-mounted brackets, upper awning rail, side window, entry door area, lower skirt/trim, tandem wheels/fenders. - **Visible condition/damage:** No clear impact damage or broken parts visible in this wide shot. Awning fabric/roller and arms appear deployed; fabric looks slightly wavy/loose in places but damage is not d

Human interpretation • confidence 0.00

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Warranty claim image (line 3): Refrigerator/compressor electrical diagnostic in progress. Visible components include black Huayi compressor labeled “DK70C,” 12/24V, R600a refrigerant warning, copper refrigerant tubing, Songzee 12/24V control/module board with multiple spade terminals, green/yellow ground wire, red/black meter leads, and a Klein Tools CL390 clamp meter. Meter display appears to read approximately “10.78” (likely volts/current depending setting), with probes attached to the compr

Human interpretation • confidence 0.00

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{ "case_id": "25728", "file": "IMG_7360.JPG", "visible_damage": "Exterior curb/side wall of a Forest River RV/travel trailer. Power awning assembly is shown along upper sidewall. Possible fraying/loose material or irregular edge near the upper awning head/roller area at the left/top mounting point; otherwise no clear sidewall cracks, dents, or collision damage visible. Awning arms and brackets appear attached, but condition/function cannot be confirmed from still image.", "parts_componen

Human interpretation • confidence 0.00

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- **Visible area/components:** Rear/side upper corner of a Forest River RV/trailer with white exterior wall, black vertical corner trim, roof/awning rail, black awning or slide-topper hardware/end bracket, lower compartment door, rear marker/taillight area. - **Visible damage:** Black upper corner awning/rail end hardware appears **misaligned/bent or partially detached**, with an exposed/irregular bracket/end-cap area at the rear top corner. Possible broken/missing cover or end cap. No obvious w

Human interpretation • confidence 0.00

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Image shows an opened RV electrical/control compartment with a gray plastic mounting box and an exposed printed circuit board with multiple wire harnesses. - **Visible damage/condition:** No obvious burnt components, broken wires, or physical damage visible. Cover/faceplate appears removed for inspection or repair access. Wiring is exposed but generally connected. - **Components visible:** Control PCB, multi-color harnesses, red/white plug connectors, capacitors, relay/block component, terminal

Human interpretation • confidence 0.00

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Exterior street/entry-side view of a Forest River Rockwood Ultra Lite travel trailer. - **Visible damage/condition:** Sidewall fiberglass/laminate appears wavy or rippled with vertical unevenness, especially across the large cream-colored wall area near the “Rockwood” graphics and forward of the entry door. Some reflections/shadows are present, so exact severity is unclear, but the panel surface does not appear flat. - **Components shown:** Main exterior sidewall, entry door with window, grab h

Human interpretation • confidence 0.00

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- **Visible damage/condition:** Exterior passenger-side patio awning is extended. A black section under the awning near the forward/upper arm area appears loose, hanging, or misaligned; possible awning fabric/cover flap or hardware issue. No clear cracks, dents, or wall damage visible. - **Parts/components shown:** RV sidewall, black awning roller/fabric, awning arms/brackets, upper awning rail area, tinted windows, lower skirt, tandem wheels. - **Labels/text:** “ROCKWOOD” and “RW Ultra Lite” vi

Human interpretation • confidence 0.00

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- **Visible unit/area:** Passenger/curb side of a Forest River **Rockwood Ultra Lite** travel trailer, viewed from mid-side upward. - **Components shown:** Large tinted slide/window area, smaller side window, exterior sidewall graphics, entry/side door area at right edge, tandem wheels, and a full-length black patio awning assembly with arms/roller/rail along the upper sidewall. - **Visible damage/condition:** Awning fabric/edge appears uneven/wavy and possibly loose along the extended span. No

Human interpretation • confidence 0.00

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- **Unit/ID visible:** Forest River **Rockwood / Rockwood Ultra Lite** travel trailer; “ROCKWOOD” branding on front cap and side, “RW Ultra Lite” on front. - **Visible components:** Front fiberglass cap, sidewall, entry/side panel area, extended curbside awning with arms/rail, amber marker lights, front A-frame/tongue, jack, propane cover, battery/box area, front storage/diamond-plate lower panel, wheels/tires. - **Damage observed:** No clear, specific damage is visible in this photo. Exterior p

Human interpretation • confidence 0.00

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- **Visible area/components:** Exterior side of a Forest River/Rockwood RV near a slide-out/front side wall. Visible black vertical **Solera awning/slide topper arm/rail**, slide-out side wall, window, exterior graphics, compartment/vent door, marker light, and lower skirt/trim. - **Visible damage/condition:** No clear break, crack, dent, or missing part is evident from this photo. The black vertical awning/slide hardware and adjacent seal/trim appear intact, though the angle/shadow makes alignm

Human interpretation • confidence 0.00

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- **Visible damage/condition:** No obvious broken, missing, or detached component is clearly visible. Exterior sidewall shows some waviness/reflection distortion and light surface variation, but this may be lighting/reflection rather than confirmed damage. Decals and trim appear intact from this view. - **Parts/components shown:** Passenger/curb side of Forest River Rockwood travel trailer; black roofline/awning assembly, sidewall panels, entry doors, windows, grab handles, exterior trim, decals

Human interpretation • confidence 0.00

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- **Image/context:** Rear exterior of a Forest River **Rockwood Ultra Lite** travel trailer in a lot. - **Visible components:** Rear wall, roof/rear cap upper trim, red upper marker lights, rear camera/center light housing, ladder, rear window, spare tire cover, bumper, tail lights, license plate. - **Visible labels/text:** “**ROCKWOOD**”, “**Ultra Lite**”; license plate partially visible appears “T 10098” with “Veteran”/Tennessee style markings. - **Damage/condition observed:** No major impact

Human interpretation • confidence 0.00

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**Image summary (IMG_7363.JPG / case 25728):** - **Unit/labels:** Forest River **Rockwood RV Ultra Lite** travel trailer/fifth-wheel style RV; “ROCKWOOD” and “RV ULTRA LITE” branding visible on side/rear. - **Visible components:** Rear wall/cap, curb/side wall, roof edge/corner trim, black awning assemblies/roller arms along side, rear ladder, rear window, marker/clearance lights, taillights, bumper, license plate area, dual axles/wheels, storage/utility doors. - **Damage observed:** No cl

Human interpretation • confidence 0.00

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Warranty claim image (line 3): Technician is testing an RV electrical/power component, likely a converter/charger or 12V distribution/power panel. Red and black meter leads are connected to terminals on the panel, with a digital multimeter/clamp meter displaying approximately “14.17” (likely volts), indicating voltage output/charging check. Visible parts include wiring, terminal block, power panel face/cover area, test probes, and RV interior floor/cabinet area. No obvious physical damage is vis

Human interpretation • confidence 0.00

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Forest River Rockwood Ultra Lite travel trailer front cap/hitch area shown in dealer lot. Visible components include black molded front cap with “ROCKWOOD” lettering, “RW ULTRA LITE” logo, front window/panel, amber clearance lights, diamond-plate lower stone guard, A-frame tongue, coupler, safety chains, tongue jack, propane tank cover, and weight-distribution/sway hardware. No clear damage is visible in this photo. Front cap, decals, lights, tongue frame, and propane cover appear intact from t

Human interpretation • confidence 0.00

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Close-up of an electrical control/terminal module inside an appliance/HVAC-style compartment, mounted with a bolt on a metal base near copper tubing. Visible items/text: - Black module labeled “SONGZEE” - Label reads “12/24Vdc” with polarity “+” - Terminals marked “F+”, “F-”, and color bands/letters “D”, “C”, “P”, “T” - Multiple female spade connectors attached, including black wires with red/blue/yellow identifiers - Green/yellow ground wire visible, tag partially reads “00” / “cham…” Damage/

Human interpretation • confidence 0.00

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Exterior roadside/front side of a Forest River Rockwood Ultra Lite travel trailer. Visible components include sidewall fiberglass/gelcoat with graphics, entry door and grab handle, windows, porch lights/speakers, awning/roof edge trim, wheel/fender area, lower access panels, and exterior labels. Visible text: “ROCKWOOD” and “ULTRA LITE.” Background trailer shows “FOREST RIVER” / “WILDWOOD” faintly. Damage/condition: no obvious broken component or clear impact damage visible in this photo. Side

Human interpretation • confidence 0.00

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Image IMG_7366.JPG (case 25728, Forest River/Rockwood): Exterior curb/door side of a Rockwood RV/travel trailer. - **Visible condition/damage:** Broad waviness/uneven rippling visible in the light-colored fiberglass sidewall panels, especially along the front/side area and around the entry-door section. This is consistent with possible sidewall lamination irregularity/delamination or panel distortion. No clear cracked or missing parts are visible. - **Components shown:** Sidewall skin, front co

Human interpretation • confidence 0.00

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Opened appliance service bay showing compressor, wiring, and terminal block; no clear damage visible.

Human interpretation • confidence 0.76

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Wide exterior lot photo of RVs/trailers; no clear close-up warranty damage visible. - **Primary unit/components visible:** Forest River/Rockwood travel trailer side profile with sidewall, windows, entry/compartment doors, black awning/awning rail, roof A/C or vents, roof accessories, tandem wheels, front jack/hitch area partially visible. - **Visible damage/condition:** No obvious breakage, dents, cracks, leaks, or detached parts identifiable at this distance. Image is too far/wide to confirm a

Human interpretation • confidence 0.00

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Image shows a Forest River Rockwood travel trailer exterior, curb/passenger side and front cap area. - Visible components: sidewall, front cap, awning assembly/roller along roofline, awning arms/brackets, entry door, exterior lights, vents/access panels, front diamond-plate lower panel, tongue/jack area. - Visible issue/damage: At the upper front corner where the awning/roofline meets the front cap, the awning end/cover or trim appears misaligned or partially open, with a small light-colored pi

Human interpretation • confidence 0.00

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Wide outdoor dealership/lot photo with multiple RVs/trailers and a pickup truck under clear sky. - Visible units/components: Forest River-style RVs/travel trailers, including a white “ROCKWOOD” trailer and a “FIELD MINNIE” motorhome/trailer at right; another unit marked “TIBURON” at left/foreground; awnings, roof A/C units/vents, windows, wheels, hitch/tongue areas visible. - Damage: No specific damage, defect, failed part, or repair work is visible from this distance. - Labels/text visible: “R

Human interpretation • confidence 0.00

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- **Unit/area shown:** Front of a Forest River **Rockwood Roo Ultralite** travel trailer, including the molded front cap, front graphics/decals, lower diamond-plate rock guard, A-frame/tongue, jack, safety chains, battery/propane cover area, and left front side/door edge. - **Visible labels/text:** Large “**ROCKWOOD**” lettering across upper front cap; “**Roo Ultralite**” logo on lower front cap. - **Visible condition/damage:** No clear major structural damage is visible in this photo. Front cap

Human interpretation • confidence 0.00