Claim explorer / evidence thread
Claim 25640
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 14
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
14
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
4 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25640/LINE 5 REQUESTED AWNING TAG.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Sep 29, 2025, 2:58 PM • processor • paid $907.18 9/24 check #1559103
Role mix
Dealer 0 • OEM 0 • Processor 6
Decision cues
Denial signals 1 • info / missing-doc asks 0 • approval signals 2
Best move
Escalation / denial review should happen before more packet browsing.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
RV entry area with awning arm hardware and visible certification/tag sticker; no clear damage shown.
Human interpretation • confidence 0.72
parts-photo
- **Claim linkage:** File name indicates **Line 4 – AC 2 tag** documentation for warranty claim case 25640.
- **Component shown:** Close-up of an **air conditioner unit data/ID tag** on a metal housing, likely inside/under the AC shroud or mounting area.
- **Visible labels/text:**
- Brand/tag appears to be **Furrion**.
- Product: **Air Conditioner Box**.
- Model appears to read **FACT12CA-PS** (partially obscured/blurred).
- **MADE IN CHINA** visible.
- Barcode label visible
Human interpretation • confidence 0.00
parts-photo
Warranty claim photo for **Line 5 – awning arm tag requested**.
- **Visible component:** Black metal **Dometic awning arm/rail** mounted beside RV exterior wall.
- **Damage visible:** No clear physical damage shown; image appears intended to document the identification tag, not the failure.
- **Label/part text visible:**
- Brand: **DOMETIC**
- “Assembled in Mexico”
- **Mfg No / MFGPNC:** appears **8962002.400UL1**
- Additional number: appears **958688373**
- Date/code: appea
Human interpretation • confidence 0.00
parts-photo
AC unit data tag visible with model and serial; no damage shown.
Human interpretation • confidence 0.91
supporting-image
Claim image for case 25640, line 5: Photo shows an RV/trailer awning assembly with black support arms, hinge/joint hardware, fabric/roller tube at top, and another awning roller/tube lying along the floor/pallet. The awning appears partially removed or disassembled for repair/inspection. No obvious close-up crack or break is clearly visible, but the arm/roller assembly is positioned off the vehicle and may relate to an awning replacement/repair claim. No readable labels, part numbers, or documen
Human interpretation • confidence 0.00
parts-photo
Close-up of an interior A/C air distribution box label/tag, likely for claim line 4 (“AC 1 TAG”). No visible physical damage shown. Component appears to be an Airxcel/Coleman-Mach style “Air Distribution Box” with foam/ducting nearby and mounting holes visible.
Readable label text:
- “AIRXCEL” logo
- “Air Distribution Box”
- Power: “115V~/60Hz/1Ph”
- “MIN. CIR. AMPS: See rooftop unit label”
- “MAX. CIR. PROTECTION: See rooftop unit label”
- “USED WITH ROOFTOP UNIT”
- “Made in China”
- Model app
Human interpretation • confidence 0.00
parts-photo
Close-up of AC unit barcode/tag; no damage visible.
Human interpretation • confidence 0.73
supporting-image
Warranty image (IMG_6531.JPG, case 25640): Exterior front/side area of a nuCamp towable RV at the A-frame/tongue. Visible components include the front cap/sidewall with black/gray graphics, lower black rock-guard/trim area, exterior storage/compartment door with latch, vertical seam/edge trim, amber side marker light, step/rail structure at left, and tongue/frame with battery/box area at right.
Visible condition/damage: heavy road grime/mud splatter across the lower front/side panel and around
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Exterior lower side of trailer/RV with black skirting/trim, white sidewall, vertical black corner/door trim, and deployed fold-out entry step assembly.
- **Visible damage/condition:** Paint/coating wear and orange rust/corrosion visible on the lower step support/hinge/foot bracket area near the ground. Minor scuffs/scratches on black trim/skirt and step surfaces. No obvious structural break is visible in this photo.
- **Labels/text:** Step label shows **Lippert** b
Human interpretation • confidence 0.00
supporting-image
Visible image summary for claim tri-1202 / nucamp / case 25640 / IMG_6557.JPG:
- **Component shown:** Exterior RV entry area with black fold-down step/stair assembly deployed below the doorway; adjacent white/black exterior sidewall graphics and door frame visible.
- **Visible damage/condition:** Step assembly appears intact but shows **paint wear/scuffing and rust/corrosion** along the lower front edge and especially the bottom corner/foot areas. Some abrasion/chipped coating is visible on the
Human interpretation • confidence 0.00
supporting-image
Photo shows front tongue area of a travel trailer hitched to a white pickup.
- **Visible components:** A-frame/tongue, coupler, safety chains, tongue jack with foot pad, propane tank cover, black “JACK-IT” / Lippert-style bike rack mounted over the tongue jack, front lower trailer body/rock guard, pickup rear bumper/tailgate area.
- **Visible condition/damage:** No clear structural damage is visible in this image. The photo appears intended to document close clearance/alignment between the tow
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior side at entry area with black fold-out step assembly extended beside a white/black sidewall panel.
- **Visible damage/condition:** Step assembly appears misaligned or hanging unevenly at the outer/lower edge; bottom step/front crossbar shows chipped black coating and surface rust, especially near the right corner/hinge area. Some scuffing/wear on vertical black door/step frame trim.
- **Parts/components shown:** Exterior entry step/stair assembly, step side rails/hinge linka
Human interpretation • confidence 0.00
supporting-image
RV exterior entry area shown; no clear damage visible.
Human interpretation • confidence 0.55
supporting-image
RV side awning/entry area shown; no clear damage visible.
Human interpretation • confidence 0.55
supporting-image
Warranty image (IMG_6535.JPG) shows an interior RV area with light woodgrain wall/trim, a dark vertical door or panel/track, adjacent doorway trim, vinyl/plank flooring, and part of a gray upholstered seat/bed cushion.
- **Visible damage/condition:** No clear breakage, cracking, or missing material is evident. There appears to be a narrow/uneven gap along the vertical edge between the light wall panel and dark door/panel/trim area, with a small latch/strike or fastener visible near mid-lower he
Human interpretation • confidence 0.00
supporting-image
RV side with awning; possible roof-edge trim/sealant damage visible.
Human interpretation • confidence 0.55
supporting-image
- **Visible area/components:** RV interior side wall with light woodgrain paneling, black vertical trim/track, white cabinet/partition/slide-out fascia, dark interior opening, gray seating/cushion at right.
- **Visible damage/condition:** No obvious breakage, crack, water damage, or detached part visible. There appears to be a narrow dark gap/opening along the edge between the wall/trim and adjacent white structure, but unclear if this is normal slide/door clearance or a defect.
- **Labels/text:
Human interpretation • confidence 0.00
supporting-image
Photo shows exterior curb/road side of a nuCamp trailer/RV near the lower sidewall and wheel area.
- **Visible components:** white sidewall panel, gray diagonal graphic, black vertical trim/cover strip with screws, black textured lower skirt/rock guard, amber side marker light, wheel/tire area partially visible.
- **Damage/condition:** possible seam/fitment issue at the junction of the white sidewall, black lower skirt, and vertical black trim; the trim/skirt area appears slightly uneven or gap
Human interpretation • confidence 0.00
supporting-image
Image shows a close-up of a trailer/RV certification/weight label area on a white surface, with adjacent dark/gray textured surface above it.
- **Visible damage/condition:** No clear structural damage is visible. There appears to be dark staining/scuffing or uneven discoloration along the boundary between the dark and gray surfaces above the label, but the image is blurry and close-cropped, so the cause/extent is unclear.
- **Parts/components visible:** White body/door-jamb or frame area with m
Human interpretation • confidence 0.00
supporting-image
- **Visible item/component:** Close-up of an RV/travel trailer exterior certification/VIN-weight label on a white body panel, adjacent to a dark tinted/black surface likely a window or black trim/panel.
- **Visible condition/damage:** Dark surface shows cloudy/mottled streaking or residue/reflection; no obvious crack, break, dent, or missing part is clearly visible. White panel and label appear intact.
- **Label/document text visible:**
- “MANUFACTURED BY: KEYSTONE RV COMPANY”
- “2642 HA
Human interpretation • confidence 0.00
supporting-image
Exterior side/front of trailer; no clear warranty damage visible.
Human interpretation • confidence 0.62
supporting-image
Exterior RV sidewall/roofline view showing a black awning assembly: fabric roller/tube at upper left, awning arm/vertical support near center, and roof/side rail or gutter track extending to the right. A visible gap/separation appears at the awning hardware/rail transition near the top center-right, where the black end bracket/cover is not tight against the adjacent metal/rail. No labels, VIN, paperwork, or screenshot text visible. Damage context likely relates to awning/rail/bracket alignment o
Human interpretation • confidence 0.00
supporting-image
Visible RV front/passenger-side area of a Dutchmen “ASTORIA” travel trailer.
- **Damage/condition visible:** Lower front/side exterior has heavy dirt/road debris splatter. The white front cap/transition area near the lower nose appears slightly wavy/uneven, with a visible seam/trim line along the front edge; no obvious open crack or missing part is clearly shown.
- **Parts/components shown:** Front cap, large tinted front window with black seal, side wall graphics, lower black rock-guard/trim
Human interpretation • confidence 0.00
supporting-image
Case 25640 / IMG_6541.JPG: Exterior curb-side view of an Astoria travel trailer/fifth wheel sidewall.
- **Visible components:** White sidewall with black/gray graphics, large “ASTORIA” decal, slide-out/vertical side seam area, black roof/awning rail along upper edge, extended patio awning tube/arms/brackets, side windows, lower skirt, wheels, exterior utility ports and warning/caution labels.
- **Visible damage/condition:** No obvious breakage, missing part, or impact damage is clearly visible
Human interpretation • confidence 0.00
Claim Lines
complaint
BUNK ROOM DOOR IS SCRAPING AND LEAVING MARKS ACROSS THE DOOR
needs-review • confidence 0.33
complaint
BUNK ROOM DOOR IS SCRAPING AND LEAVING MARKS ACROSS THE DOOR
needs-review • confidence 0.33
complaint
BUNK ROOM DOOR IS SCRAPING AND LEAVING MARKS ACROSS THE DOOR
needs-review • confidence 0.16
cause
INSTALL FAILED, DOOR IS NOT IN CORRECT ADJUSTMENT TO SLIDE ACROSS CORRECTLY. SCREWS HOLDING THE BUNK SIDE HAVE CAME LOOSE AND TRACK IS NOT STRAIGHT. MORROW, BEVERLY Customer #: 69371
partial-match • confidence 0.39
cause
INSTALL FAILED, DOOR IS NOT IN CORRECT ADJUSTMENT TO SLIDE ACROSS CORRECTLY. SCREWS HOLDING THE BUNK SIDE HAVE CAME LOOSE AND TRACK IS NOT STRAIGHT. MORROW, BEVERLY Customer #: 69371
partial-match • confidence 0.39
cause
INSTALL FAILED, DOOR IS NOT IN CORRECT ADJUSTMENT TO SLIDE ACROSS CORRECTLY. SCREWS HOLDING THE BUNK SIDE HAVE CAME LOOSE AND TRACK IS NOT STRAIGHT. MORROW, BEVERLY Customer #: 69371
needs-review • confidence 0.33
correction
NEED TO PULL THE TRIM, HEADER,DOOR AND DECOR PANEL. SCREW PANELS TO CABINETS ON BUNK SIDE. REMOVE SCREWS AND REPLACE WITH LARGER SCREWS. THEN NEED TO REINSTALL ALL ITEMS REMOVED TO ACCESS THE SCREWs,RESECURE ALL ITEMS IN PROPER PLACE FOR DOOR TO SLIDE. REPLACE THE BUNK ROOM DOOR AS WELL.
partial-match • confidence 0.40
correction
NEED TO PULL THE TRIM, HEADER,DOOR AND DECOR PANEL. SCREW PANELS TO CABINETS ON BUNK SIDE. REMOVE SCREWS AND REPLACE WITH LARGER SCREWS. THEN NEED TO REINSTALL ALL ITEMS REMOVED TO ACCESS THE SCREWs,RESECURE ALL ITEMS IN PROPER PLACE FOR DOOR TO SLIDE. REPLACE THE BUNK ROOM DOOR AS WELL.
partial-match • confidence 0.40
correction
NEED TO PULL THE TRIM, HEADER,DOOR AND DECOR PANEL. SCREW PANELS TO CABINETS ON BUNK SIDE. REMOVE SCREWS AND REPLACE WITH LARGER SCREWS. THEN NEED TO REINSTALL ALL ITEMS REMOVED TO ACCESS THE SCREWs,RESECURE ALL ITEMS IN PROPER PLACE FOR DOOR TO SLIDE. REPLACE THE BUNK ROOM DOOR AS WELL.
needs-review • confidence 0.20
complaint
CS THAT THE SLIDE SEAL AT THE BOTTOM OF THE SLIDE IS NOT COMING OUT WHEN OPENING STICKS IN AT THE BOTTOM AND ALLOWS WATER TO COME IN Page 1 of 2 © 2025 Integrated Dealer Systems *25640* Promised Date: 19 JUN 25 W/O: 25640
needs-review • confidence 0.26
cause
SLIDE OUT HAS SHIFTED FORWARD ABOUT 1/2" AND NOT ALLOWING THE SLIDE SEAL TO OPERATE IN THE CORRECT WAY.
needs-review • confidence 0.06
correction
SLIDE NEEDS TO BE ADJUSTED BACK INTO CORRECT POSITION.
needs-review • confidence 0.03
complaint
CS THAT THE A/C'S HAS NO FLOW OF AIR RUNS GOOD BUT NO FLOW OF COLD AIR *25640*
needs-review • confidence 0.03
cause
BOTH A/C'S HAVE BIG GAPS IN THE ALUM TAPE AND THE FOAM WASN'T STUCK. THIS IS ALLOWING THE AIR TO MIX AND MAKES IT SEEM THE A/C AIR ISN'T AS COOL AS IT SHOULD BE.
needs-review • confidence 0.06
correction
RESCURE IN PLACE AND ADD ALUM TAPE IF NEEDED TO COVER GAPS. SECURE FOAM ON CORRECT PLACE.
needs-review • confidence 0.06
complaint
CS THAT THE AWNING COMING IN AND OUT FINE BUT WHEN IT ROLLS UP TO CLOSE THE AWNING SITS CROOKED AGAINST THE UNIT MAIN AWNING MORROW, BEVERLY Customer #: 69371
needs-review • confidence 0.14
cause
BOTH AWNING LEGS ARE OUT OF ADJUSTMENT AND ALLOWED MATERIAL TO SHIFT FRONTWARDS 1/2".
needs-review • confidence 0.12
correction
ADJUST BOTH AWNING ARMS AND MATERIAL TO ALLOW THE AWNING TO OPEN AND CLOSE AS DESIGNED TO DO. CLAIM DENIED BY DUTCHMAN Subtotal for
needs-review • confidence 0.14
Evidence Thread
Ashlee Olsen
processor • Aug 8, 2025, 12:04 PM
submitted PREAUTH2290
Ashlee Olsen
processor • Aug 13, 2025, 1:49 PM
Emailed Keystone for an update
Ashlee Olsen
processor • Aug 14, 2025, 1:02 PM
approved
line 1 1.3
line 3 .7
line 4 1
line 5 denied, the issue submitted is not considered a warranty defect in materials or workmanship
Ashlee Olsen
processor • Aug 14, 2025, 1:03 PM
submitted PA03896289
Stephanie Davis
dealer_or_external • Aug 14, 2025, 2:29 PM
@Tessa C Approved to order a bunk room door for line 1
Cole Perkins
dealer_or_external • Aug 14, 2025, 3:01 PM
Tessa still does not have keystone access parts order 17291
Tessa Coffey
dealer_or_external • Aug 21, 2025, 10:56 AM
SEAM TAPE ARRIVED TODAY STILL WAITING ON DOOR. S/O M-R
Stephanie Davis
dealer_or_external • Aug 27, 2025, 11:00 AM
Can we please get an update on the door please?
Tessa Coffey
dealer_or_external • Aug 27, 2025, 11:28 AM
@Stephanie D they said they will see it september 3rd then it'll get shipped to us
Stephanie Davis
dealer_or_external • Aug 27, 2025, 11:44 AM
Thank you!
Stephanie Davis
dealer_or_external • Sep 9, 2025, 12:02 PM
@Tessa C Customer called and would like to know an update on the door please. Thanks!
Tessa Coffey
dealer_or_external • Sep 9, 2025, 12:33 PM
@Stephanie D spoke with melanie at keystone and she said sevas eta was tomorrow 9/10
Tessa Coffey
dealer_or_external • Sep 10, 2025, 1:01 PM
@Stephanie D door arrived. me and yearout looked for damage. all parts here now
Ashlee Olsen
processor • Sep 16, 2025, 2:58 PM
submitted CLAIM16639
Ashlee Olsen
processor • Sep 29, 2025, 2:58 PM
paid $907.18 9/24 check #1559103
Claim Files
Paid claim.pdf
pdf • Sep 29, 2025, 2:58 PM • 600,093 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25640/Paid claim.pdf
COMPLETED WO.pdf
pdf • Sep 16, 2025, 2:34 PM • 417,339 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25640/COMPLETED WO.pdf
Approved PA.pdf
pdf • Aug 14, 2025, 12:57 PM • 387,660 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25640/Approved PA.pdf
WO.pdf
pdf • Aug 8, 2025, 11:03 AM • 416,134 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25640/WO.pdf