Claim explorer / evidence thread
Claim 25574
TRI 1202 • Ashlee • Warranty Checks • nucamp
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
103d elapsed • 0d remaining
Analyzed
Completed stage
103d elapsed • 0d remaining
Awaiting OEM
Completed stage
103d elapsed • 0d remaining
Auto-Approved
Completed stage
103d elapsed • 0d remaining
Payment Due
Approaching deadline
103d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
103d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
103d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
103 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
31
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 21, 2026, 10:23 AM to Sep 1, 2026, 2:57 AM.
Indexed evidence
12 docs / 18 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
103 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/25574 PD CHECK.pdf
Timeline
First seen May 21, 2026, 10:23 AM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Jul 17, 2025, 12:19 PM • processor • @Chris B
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Images
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Claim Lines
complaint
CS THAT A/C IS NOT COOLING
needs-review • confidence 0.17
cause
A/C IS FAULTY AND STOPPED COOLING
needs-review • confidence 0.17
correction
REPLACE THE A/C
needs-review • confidence 0.17
Evidence Thread
Ashlee Olsen
processor • Jun 6, 2025, 2:21 PM
PA Email sent to Airxcel
Ashlee Olsen
processor • Jun 12, 2025, 1:52 PM
@Stephanie D I have not heard anything back from Airxcel. Do you have a reliable email/contact for them?
Stephanie Davis
dealer_or_external • Jun 12, 2025, 2:08 PM
@Ashlee O I have a number for a/c warranty that I used in the past, 316-832-4357 and 423-775-2131. And the email I have is RVPWarrantyclaims@airxcel.com
They are available Central time 8:30-11:30 and then 12:30-5:00.
The customer just called, and I let them know we are working on this for them. Let me know if I can help in any other way!!
Ashlee Olsen
processor • Jun 12, 2025, 2:42 PM
Thank you, I have a few different points of contact for them, so I will try this one.
Ashlee Olsen
processor • Jun 16, 2025, 11:09 AM
approved 1.5
Ashlee Olsen
processor • Jun 16, 2025, 11:12 AM
@Stephanie D this has been approved, I have attached the approval letter in this folder. The approval does say 0.0 as the time allowed, but I did verify and they have approved 1.5 hours.
Ashlee Olsen
processor • Jun 16, 2025, 11:13 AM
@Stephanie D this has been approved, I have attached the approval letter with all the instructions in this folder. The approval does say 0.0 as the time allowed, but I did verify and they have approved 1.5 hours.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 12:49 PM
@Ashlee O Great, the customer will be happy and thank you for verifying the labor.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 12:53 PM
@Jules E @Tonya E part being sent, no charge. Approval letter is attached from Ashlee in the folder that has all the info on it!
Jules Elmore
dealer_or_external • Jun 16, 2025, 1:04 PM
@Stephanie D Thanks!!
Stephanie Davis
dealer_or_external • Jun 30, 2025, 12:11 PM
@Jules E Cust called and would like for an update. If you will contact her and let her know please, thanks.
Jules Elmore
dealer_or_external • Jul 1, 2025, 10:33 AM
@Stephanie D @Ashlee O As far as I know this has not arrived yet. Usually when they send them no charge, they just show up. I don't usually don't get any tracking info these. Can we contact Airxcel for an update? I don't mind to reach out but is there any specific number or email to make getting in touch with Airxcel easy?
Ashlee Olsen
processor • Jul 1, 2025, 11:57 AM
Hi! I have the approval from Amanda Semonick 574-247-9235 or rvpcpw@airxcel.com. Let me know if you want me to contact them or if you plan on it!
Stephanie Davis
dealer_or_external • Jul 1, 2025, 12:40 PM
@Ashlee O @Jules E I called Airxcel and they were able to update me. This is supposed to be coming from NTP and Amanda is going to give me a call and see what she can find out on this!
Jules Elmore
dealer_or_external • Jul 1, 2025, 12:44 PM
@Stephanie D @Ashlee O Thanks.
Jules Elmore
dealer_or_external • Jul 2, 2025, 2:46 PM
@Stephanie D This AC is here
Stephanie Davis
dealer_or_external • Jul 3, 2025, 2:27 PM
@Ashlee O requested ac tag removed from old unit!
Ashlee Olsen
processor • Jul 3, 2025, 4:23 PM
@Stephanie D can you add a disposal fee for the old unit on here of $100? This is something we're trying to get the vendors take on themselves. @Chris B
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:36 PM
Yes, doing this now and I will attach a WO with that disposal fee. He had mentioned this, and it slipped my mind!
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:38 PM
@Ashlee O Here you go!!!
Ashlee Olsen
processor • Jul 3, 2025, 4:58 PM
Thanks girl, no worries. I wasn't sure if he had talked to you about this or not.
Ashlee Olsen
processor • Jul 3, 2025, 4:59 PM
submitted C#230304475
Ashlee Olsen
processor • Jul 7, 2025, 1:24 PM
@Stephanie D I have added 2 "extended warranty emails" in this folder, they tried to not pay labor on this one due to it being, "an extended warranty". Because I had verified labor in the PA stage, I was able to show them they had indeed approved the 1.5 labor. The other email shows they are "goodwilling" the labor, but in the future, for extended warranty, "they only supply part, customer is responsible for labor". @Chris B
Chris Balderrama
processor • Jul 7, 2025, 5:48 PM
Well@- We will see in the future ;)
Chris Balderrama
processor • Jul 7, 2025, 5:49 PM
Well@- We will see in the future ;)
Ashlee Olsen
processor • Jul 9, 2025, 1:37 PM
@Stephanie K will you let me know when we get the check for this one? I'm curious if they pay the disposal fee. Thanks!
Stephanie Davis
dealer_or_external • Jul 14, 2025, 3:41 PM
Thank you, I will make my team aware of this as well.
@Chris L
Chris Balderrama
processor • Jul 14, 2025, 3:54 PM
What is this on? Is the unit itself under base warranty?
Stephanie Davis
dealer_or_external • Jul 15, 2025, 8:51 AM
No, this was actually on a 2014 Kenworth truck (18-wheeler). This is the first time I have ever seen Airxcel state they will not pay labor on something in warranty. @Chris B
Chris Balderrama
processor • Jul 15, 2025, 8:58 AM
Then you have to charge the customer.
But that is bullshit.
Stephanie Davis
dealer_or_external • Jul 15, 2025, 9:03 AM
I know now why the customer was willing to pay labor!
Stephanie Davis
dealer_or_external • Jul 17, 2025, 10:13 AM
@Ashlee O @Stephanie K They did not allow the 100.00 disposal fee.
Ashlee Olsen
processor • Jul 17, 2025, 12:19 PM
@Chris B
Claim Files
25574 PD CHECK.pdf
pdf • Jul 17, 2025, 10:10 AM • 524,220 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/25574 PD CHECK.pdf
25574 PD CHECK.pdf
pdf • Jul 17, 2025, 10:09 AM • 524,220 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/25574 PD CHECK.pdf
Extended warranty email 2.pdf
mail-artifact • Jul 7, 2025, 1:17 PM • 216,686 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Extended warranty email 2.pdf
Extended warranty email.pdf
mail-artifact • Jul 7, 2025, 1:16 PM • 383,102 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Extended warranty email.pdf
Email.pdf
mail-artifact • Jul 3, 2025, 5:13 PM • 1,177,947 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Email.pdf
COMPLETED WO WITH AC FEE.pdf
pdf • Jul 3, 2025, 4:37 PM • 392,772 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/COMPLETED WO WITH AC FEE.pdf
AC TAG REMOVED.pdf
pdf • Jul 3, 2025, 2:26 PM • 330,993 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/AC TAG REMOVED.pdf
COMPLETED WO.pdf
pdf • Jul 3, 2025, 2:26 PM • 392,681 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/COMPLETED WO.pdf
approval.pdf
main-pdf • Jun 16, 2025, 11:11 AM • 4,195,745 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/approval.pdf
WO.pdf
pdf • Jun 6, 2025, 1:43 PM • 391,930 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/WO.pdf
LINE 1 AC PREFORMANCE SHEET.pdf
pdf • Jun 6, 2025, 1:43 PM • 1,286,042 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/LINE 1 AC PREFORMANCE SHEET.pdf
LINE 1 - EXT PART CONTRACT.pdf
pdf • Jun 6, 2025, 1:43 PM • 745,389 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/LINE 1 - EXT PART CONTRACT.pdf