Claim explorer / evidence thread
Claim 25574
TRI 1202 • Ashlee • Warranty Checks • nucamp
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 9
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
163d elapsed • 0d remaining
Analyzed
Completed stage
163d elapsed • 0d remaining
Awaiting OEM
Completed stage
163d elapsed • 0d remaining
Auto-Approved
Completed stage
163d elapsed • 0d remaining
Payment Due
Approaching deadline
163d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
163d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
163d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
9
No active evidence gaps are listed.
Deadline Status
Approaching deadline
163 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 3 • human-described photos 0 • 3C red • reconciliation reconciled • linked side comments 0
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comments not linked • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
32
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Full evidence packet
Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.
Chronology
Ready to order
Visible span: May 21, 2026, 10:23 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
12 docs / 18 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
163 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025
Timeline
First seen May 21, 2026, 10:23 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Jul 17, 2025, 12:19 PM • processor • @Chris B
Role mix
Dealer 0 • OEM 0 • Processor 17
Decision cues
Denial signals 0 • info / missing-doc asks 5 • approval signals 6
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Visible evidence: Close-up of an A/C unit identification tag; no clear physical damage visible in this image.
Components shown: A/C coil/fin area, metal housing/pan, partial blower/fan area at bottom, white adhesive ID label.
Readable label text:
- Item: 48203-0665
- “MACH 3 ROUGHNECK A/C”
- Serial No.: 230304475
- Barcode present
Repair/claim context: Image appears intended to document the installed/failed A/C unit tag for warranty verification rather than show damage.
Claim-line linkage: F
Human interpretation • confidence 0.00
supporting-image
- **Visible scene/components:** Outdoor RV dealership/storage lot. Foreground shows rear tandem axles of a semi/tractor chassis with tires, rims, mudflap, suspension/frame rails, and a greased fifth-wheel coupling plate. Background includes multiple RV trailers, small wooden shed, propane tank, light poles.
- **Visible damage/condition:** No specific RV warranty damage is clearly visible. Foreground fifth-wheel/tractor frame has normal grease, surface dirt, and some rust/wear on metal edges; no
Human interpretation • confidence 0.00
supporting-image
- **Visible subject/components:** Rear of a blue semi-tractor cab with fifth wheel, rear tires, mudflaps, air/electrical lines, mirrors, cab fairings, and a white roof/cab-mounted HVAC or auxiliary A/C unit/grille.
- **Visible damage/condition:** No clear damage to a nuCamp trailer/RV is visible. Truck shows normal road wear; fifth-wheel area is dirty/greasy, mudflap and rear frame area visible. No obvious impact, cracks, missing parts, or repair activity identifiable from this view.
- **Lab
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a close-up of an A/C component label on a metal housing/duct area. Visible label text includes:
- “ITEM NO. 48203-0665”
- “MACH 3 ROUGHNECK A/C”
- “SERIAL NO.” partially visible, serial value not readable
No clear physical damage is visible in this photo; it appears primarily intended to document the A/C unit identification/part number for the warranty claim. The surrounding component appears to be a galvanized metal HVAC/A/C housing with a dark interior opening or sha
Human interpretation • confidence 0.00
supporting-image
Outdoor dealership/lot overview photo. Visible items include RV/travel trailers in the background, a blue semi tractor, parked cars, sidewalk/grass, fire hydrant, and a sign reading “Thank You!” with a partially visible “TRI AM RV Center” logo/name.
No close-up of a nuCamp unit, component, repair area, defect, or damage is visible. No labels, VIN/data plates, parts, or repair documentation are shown. Claim-line linkage cannot be determined from this image.
Human interpretation • confidence 0.00
supporting-image
- **Visible subject:** Blue Kenworth semi tractor/cab parked in an RV/dealer lot; front/left side visible with grille, mirrors, antennas, clearance lights, windshield, sleeper cab, steps, and wheel.
- **Damage observed:** No clear warranty-related damage visible in this image. Truck body panels, windshield, lights, mirrors, and grille appear intact from this angle.
- **Parts/components visible:** Kenworth hood/grille badge, headlight assembly, side mirrors, roof visor/marker lights, antennas, sl
Human interpretation • confidence 0.00
supporting-image
Warranty image review — case 25574 / IMG_5970.JPG:
- **Visible subject/context:** Outdoor dealership/lot scene with a blue semi-tractor cab and chassis/fifth-wheel area in foreground; RV trailers and a propane tank/shed in background.
- **Parts/components visible:** Semi tractor rear tires/dual wheels, frame rails, fifth-wheel coupling plate, suspension/air components, blue cab/fairing panels with rivets, step/fender area.
- **Visible damage/condition:** No clear nuCamp RV component or warranty
Human interpretation • confidence 0.00
supporting-image
Image shows the rear/side of a blue semi-tractor cab parked outdoors.
- **Visible components:** sleeper cab rear wall, roof/side fairings, grille/vent unit high on cab, hoses/air lines, fifth wheel plate, frame rails, dual rear tires, mud flap, exhaust/tailpipe section, rear lights/bumper area.
- **Visible damage/condition:** rear mud flap and its metal hanger/bracket appear bent or displaced; exhaust/tailpipe section shows heavy surface rust; paint chips/scuffs visible on rear bumper/light pan
Human interpretation • confidence 0.00
supporting-image
Image shows the front/driver-side area of a blue Kenworth semi tractor parked outdoors.
- **Visible components:** hood, grille, headlamp assembly, bumper/fog light area, windshield, sun visor with amber clearance lights, side mirrors, antenna/CB equipment, door/cab side, wheel with lug covers.
- **Visible damage/condition:** minor paint chips/scuffs on the blue hood area near the headlamp and lower front/bumper; heavy road speckling/bug debris on front surfaces. No clear structural damage or fa
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No clear, specific damage is visible from this distance. The upper rear cab/aero fairing area appears open/exposed, with a dark side fairing/panel on the right edge possibly swung out or misaligned, but this is not definitive. No cracks, dents, or broken parts are clearly identifiable.
- **Parts/components shown:** Rear/upper portion of a blue semi-truck sleeper cab, roof/rear aerodynamic fairing, exterior grille/vented unit mounted high on the rear wall, black “d
Human interpretation • confidence 0.00
supporting-image
- **Visible subject:** Blue Kenworth semi tractor/cab, passenger side/front quarter view, parked outdoors.
- **Damage observed:** No clear warranty-related damage visible in this photo. Paint/body panels, windows, mirrors, roof marker lights, steps, and wheel area appear generally intact from this angle; any defects are not evident.
- **Visible components:** Sleeper cab side panels with rivets, upper side windows, passenger door/window, side mirror, windshield/visor, roof marker lights, hood/fen
Human interpretation • confidence 0.00
supporting-image
Image shows the front of a blue Kenworth semi tractor parked outside a service/repair building.
- **Visible components:** front grille, hood, headlights, windshield, roof marker lights, mirrors, wiper/arm hardware, front bumper, license/registration plates.
- **Visible labels/text:** Kenworth “KW” grille emblem; Indiana apportioned plate appears “3795282”; purple NY/HUT-style sticker appears “989622”; service bay numbers “1” and “2”; “NOTICE Authorized Personnel Only” signs.
- **Damage observed
Human interpretation • confidence 0.00
supporting-image
Claim line 1 image shows a technician using a Southwire AC clamp meter on a copper-colored conductor/tube/wire under/inside an RV appliance or cabinet area. Meter display appears to read about “02.31” (likely amps, but unit not fully confirmed). Surrounding components include a white interior panel/trim, a vent/grille, quilted/insulated-looking material, and partially visible appliance/control labels that are too blurred to read. No clear physical damage is visible in this photo; it appears to d
Human interpretation • confidence 0.00
supporting-image
Image shows the driver-side exterior of a blue Kenworth semi tractor/sleeper cab in a parking lot.
- **Visible components:** driver door, side mirror/antenna assembly, window, riveted sleeper side panel, upper sleeper window, side steps, fuel/utility access area, wheel/fender, exterior trim/seams.
- **Labels/text:** “Studio Sleeper” badge; Kenworth emblem; “Leased to Landstar Inway, Jacksonville, FL” on lower sleeper panel. Small inspection/DOT-style stickers are present but not fully legible.
Human interpretation • confidence 0.00
supporting-image
Image shows the passenger/side area of a blue semi-truck sleeper cab, likely in a transport/repair context.
- **Visible damage:** Minor white scuff/scratch marks on the lower blue side panel near the vertical seam below the window/compartment area. No major structural damage clearly visible in this photo.
- **Parts/components visible:** Blue sleeper cab exterior panels with rivets, upper black tinted window/vent panel, side window, lower exterior compartment door with latch and chrome/white tri
Human interpretation • confidence 0.00
supporting-image
Image shows the passenger/right rear area of a blue Kenworth-style semi sleeper cab/tractor.
- **Visible components:** sleeper cab side panels with rivets, small side windows/compartment doors, rear cab fairing, vertical exhaust/stack or support post, catwalk/steps, air/electrical lines, fifth-wheel area, rear-mounted HVAC/AC grille unit, and a black roof/rear-mounted satellite dome.
- **Labels/text:** “dish” visible on the black satellite dome. Kenworth-style badging/door emblem present but no
Human interpretation • confidence 0.00
supporting-image
Image shows the passenger/side area of a blue semi-tractor sleeper cab used for transport.
- **Visible damage:** Subtle body waviness/possible dents on the blue sleeper side panel, especially near the upper curved roof/sleeper transition and vertical seam area behind the cab door. Minor scuffs/marks on lower side fairing. No obvious cracks, missing parts, or severe impact damage visible.
- **Parts/components visible:** Sleeper cab side panels with rivets, upper side window, lower sleeper access
Human interpretation • confidence 0.00
supporting-image
Close-up of blue nuCamp/trailer exterior lower side/step area.
- **Visible damage:** Minor paint chipping/scrape at the upper-left edge of the blue panel/trim seam; scattered small scratches/scuffs and dirt marks on blue painted surface. Some grime/light rust staining along lower blue step lip. No major crack or deformation clearly visible.
- **Parts/components shown:** Blue exterior body panel with multiple round rivet heads, horizontal chrome/silver trim strip, dark gap behind trim, lower mol
Human interpretation • confidence 0.00
Claim Lines
complaint
CS THAT A/C IS NOT COOLING
needs-review • confidence 0.17
complaint
CS THAT A/C IS NOT COOLING
needs-review • confidence 0.17
complaint
CS THAT A/C IS NOT COOLING
needs-review • confidence 0.00
cause
A/C IS FAULTY AND STOPPED COOLING
needs-review • confidence 0.17
cause
A/C IS FAULTY AND STOPPED COOLING
needs-review • confidence 0.17
cause
A/C IS FAULTY AND STOPPED COOLING
needs-review • confidence 0.00
correction
REPLACE THE A/C
needs-review • confidence 0.17
correction
REPLACE THE A/C
needs-review • confidence 0.17
correction
REPLACE THE A/C
needs-review • confidence 0.00
Evidence Thread
Ashlee Olsen
processor • Jun 6, 2025, 2:21 PM
PA Email sent to Airxcel
Ashlee Olsen
processor • Jun 12, 2025, 1:52 PM
@Stephanie D I have not heard anything back from Airxcel. Do you have a reliable email/contact for them?
Stephanie Davis
dealer_or_external • Jun 12, 2025, 2:08 PM
@Ashlee O I have a number for a/c warranty that I used in the past, 316-832-4357 and 423-775-2131. And the email I have is RVPWarrantyclaims@airxcel.com
They are available Central time 8:30-11:30 and then 12:30-5:00.
The customer just called, and I let them know we are working on this for them. Let me know if I can help in any other way!!
Ashlee Olsen
processor • Jun 12, 2025, 2:42 PM
Thank you, I have a few different points of contact for them, so I will try this one.
Ashlee Olsen
processor • Jun 16, 2025, 11:09 AM
approved 1.5
Ashlee Olsen
processor • Jun 16, 2025, 11:12 AM
@Stephanie D this has been approved, I have attached the approval letter in this folder. The approval does say 0.0 as the time allowed, but I did verify and they have approved 1.5 hours.
Ashlee Olsen
processor • Jun 16, 2025, 11:13 AM
@Stephanie D this has been approved, I have attached the approval letter with all the instructions in this folder. The approval does say 0.0 as the time allowed, but I did verify and they have approved 1.5 hours.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 12:49 PM
@Ashlee O Great, the customer will be happy and thank you for verifying the labor.
Stephanie Davis
dealer_or_external • Jun 16, 2025, 12:53 PM
@Jules E @Tonya E part being sent, no charge. Approval letter is attached from Ashlee in the folder that has all the info on it!
Jules Elmore
dealer_or_external • Jun 16, 2025, 1:04 PM
@Stephanie D Thanks!!
Stephanie Davis
dealer_or_external • Jun 30, 2025, 12:11 PM
@Jules E Cust called and would like for an update. If you will contact her and let her know please, thanks.
Jules Elmore
dealer_or_external • Jul 1, 2025, 10:33 AM
@Stephanie D @Ashlee O As far as I know this has not arrived yet. Usually when they send them no charge, they just show up. I don't usually don't get any tracking info these. Can we contact Airxcel for an update? I don't mind to reach out but is there any specific number or email to make getting in touch with Airxcel easy?
Ashlee Olsen
processor • Jul 1, 2025, 11:57 AM
Hi! I have the approval from Amanda Semonick 574-247-9235 or rvpcpw@airxcel.com. Let me know if you want me to contact them or if you plan on it!
Stephanie Davis
dealer_or_external • Jul 1, 2025, 12:40 PM
@Ashlee O @Jules E I called Airxcel and they were able to update me. This is supposed to be coming from NTP and Amanda is going to give me a call and see what she can find out on this!
Jules Elmore
dealer_or_external • Jul 1, 2025, 12:44 PM
@Stephanie D @Ashlee O Thanks.
Jules Elmore
dealer_or_external • Jul 2, 2025, 2:46 PM
@Stephanie D This AC is here
Stephanie Davis
dealer_or_external • Jul 3, 2025, 2:27 PM
@Ashlee O requested ac tag removed from old unit!
Ashlee Olsen
processor • Jul 3, 2025, 4:23 PM
@Stephanie D can you add a disposal fee for the old unit on here of $100? This is something we're trying to get the vendors take on themselves. @Chris B
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:36 PM
Yes, doing this now and I will attach a WO with that disposal fee. He had mentioned this, and it slipped my mind!
Stephanie Davis
dealer_or_external • Jul 3, 2025, 4:38 PM
@Ashlee O Here you go!!!
Ashlee Olsen
processor • Jul 3, 2025, 4:58 PM
Thanks girl, no worries. I wasn't sure if he had talked to you about this or not.
Ashlee Olsen
processor • Jul 3, 2025, 4:59 PM
submitted C#230304475
Ashlee Olsen
processor • Jul 7, 2025, 1:24 PM
@Stephanie D I have added 2 "extended warranty emails" in this folder, they tried to not pay labor on this one due to it being, "an extended warranty". Because I had verified labor in the PA stage, I was able to show them they had indeed approved the 1.5 labor. The other email shows they are "goodwilling" the labor, but in the future, for extended warranty, "they only supply part, customer is responsible for labor". @Chris B
Chris Balderrama
processor • Jul 7, 2025, 5:48 PM
Well@- We will see in the future ;)
Chris Balderrama
processor • Jul 7, 2025, 5:49 PM
Well@- We will see in the future ;)
Ashlee Olsen
processor • Jul 9, 2025, 1:37 PM
@Stephanie K will you let me know when we get the check for this one? I'm curious if they pay the disposal fee. Thanks!
Stephanie Davis
dealer_or_external • Jul 14, 2025, 3:41 PM
Thank you, I will make my team aware of this as well.
@Chris L
Chris Balderrama
processor • Jul 14, 2025, 3:54 PM
What is this on? Is the unit itself under base warranty?
Stephanie Davis
dealer_or_external • Jul 15, 2025, 8:51 AM
No, this was actually on a 2014 Kenworth truck (18-wheeler). This is the first time I have ever seen Airxcel state they will not pay labor on something in warranty. @Chris B
Chris Balderrama
processor • Jul 15, 2025, 8:58 AM
Then you have to charge the customer.
But that is bullshit.
Stephanie Davis
dealer_or_external • Jul 15, 2025, 9:03 AM
I know now why the customer was willing to pay labor!
Stephanie Davis
dealer_or_external • Jul 17, 2025, 10:13 AM
@Ashlee O @Stephanie K They did not allow the 100.00 disposal fee.
Ashlee Olsen
processor • Jul 17, 2025, 12:19 PM
@Chris B
Claim Files
25574 PD CHECK.pdf
pdf • Jul 17, 2025, 10:10 AM • 524,220 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/Vendor Checks 2025/25574 PD CHECK.pdf
25574 PD CHECK.pdf
pdf • Jul 17, 2025, 10:09 AM • 524,220 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/25574 PD CHECK.pdf
Extended warranty email 2.pdf
mail-artifact • Jul 7, 2025, 1:17 PM • 216,686 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Extended warranty email 2.pdf
Extended warranty email.pdf
mail-artifact • Jul 7, 2025, 1:16 PM • 383,102 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Extended warranty email.pdf
Email.pdf
mail-artifact • Jul 3, 2025, 5:13 PM • 1,177,947 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/Email.pdf
COMPLETED WO WITH AC FEE.pdf
pdf • Jul 3, 2025, 4:37 PM • 392,772 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/COMPLETED WO WITH AC FEE.pdf
AC TAG REMOVED.pdf
pdf • Jul 3, 2025, 2:26 PM • 330,993 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/AC TAG REMOVED.pdf
COMPLETED WO.pdf
pdf • Jul 3, 2025, 2:26 PM • 392,681 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/COMPLETED WO.pdf
approval.pdf
main-pdf • Jun 16, 2025, 11:11 AM • 4,195,745 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/approval.pdf
WO.pdf
pdf • Jun 6, 2025, 1:43 PM • 391,930 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/WO.pdf
LINE 1 AC PREFORMANCE SHEET.pdf
pdf • Jun 6, 2025, 1:43 PM • 1,286,042 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/LINE 1 AC PREFORMANCE SHEET.pdf
LINE 1 - EXT PART CONTRACT.pdf
pdf • Jun 6, 2025, 1:43 PM • 745,389 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25574/LINE 1 - EXT PART CONTRACT.pdf