Claim explorer / evidence thread
Claim 25521
TRI 1202 • Ashlee • Paid • nucamp
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 18
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Completed stage
145d elapsed • 0d remaining
Resolved
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
18
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Oct 19, 2026, 2:56 AM.
Indexed evidence
4 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25521/line 2 tag -1.jpg
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Oct 19, 2026, 2:56 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Jun 19, 2025, 12:12 PM • dealer_or_external • @Emily P This is the claim that is diff in G2. I have it under claim KZ604844 and it should be KZ607844. Inv num is 418721.
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 2 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
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Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
parts-photo
Claim line 2 image shows a close-up of a white warning/instruction tag attached to a black power cord/component.
- **Visible component/label:** “REVERSE POLARITY INDICATOR” tag with red/blue light instructions and electrical safety warnings.
- **Visible condition/damage:** Tag is creased/wrinkled and partially torn or folded at the lower-left edge; no clear damage to the black cord itself is visible.
- **Readable text highlights:** Warnings about turning breakers off before use, red light indic
Human interpretation • confidence 0.00
parts-photo
Claim line linkage: Line 2 — tag photo (“line 2 tag-2.jpg”).
Visible item/components:
- White warning tag attached to a black electrical cord/cable or cordset.
- Adjacent small white parts labels/tags visible on both sides.
Visible text/labels:
- Large header: “DO NOT REMOVE THIS TAG!”
- “WARNING:”
- Instructions reference reducing risk of electrocution/electric shock.
- Section: “IN CASE OF WATER IMMERSION”
- Mentions avoiding contact with water, shutting down power source, rinsing plug/conne
Human interpretation • confidence 0.00
parts-photo
Image shows a coiled black RV power cord with attached warning/instruction tags and product label.
- Visible component: 50A RV cord / power cord assembly.
- Product label text: “P/N: RP5455-LA3”, “50A RV Cord w/ RP Indicator”, “50A 125/250V 36FT.”
- Tags/labels: Large “DO NOT REMOVE THIS TAG! WARNING” safety tag with electric shock/fire hazard cautions; smaller folded instruction tag with plug/indicator diagram.
- Damage/condition: No clear physical damage to the cord is visible in this photo;
Human interpretation • confidence 0.00
parts-photo
Warranty claim image (case 25521, line 2): Close-up of a coiled black RV power cord/shore cord with product tags attached. No clear physical damage is visible beyond minor scuffs/dust on the cord surface.
Visible label text includes:
- “P/N: RP5455-LA3”
- “50A RV Cord w/ RP Indicator”
- “50A 125/250V 36FT.”
- Warning/instruction tag fragments, including Spanish “ADVERTENCIA” and general safety instructions.
Repair/claim context: The image appears intended to document the part identification ta
Human interpretation • confidence 0.00
parts-photo
Photo shows a coiled black electrical/shore power cord on gravel, with a person holding the plug end. The connector is a large black round locking-style plug with a white internal contact face; no clear breakage or burn damage is visible from this angle, though the cord/plug show normal handling scuffs. Two white tags/labels are attached near the cord end, but the text is not readable in the image. Context appears to document the power cord/plug and its identification tags for claim line 2.
Human interpretation • confidence 0.00
supporting-image
Photo is a computer-screen screenshot of IDS Service Scheduler / Enter-Update Appointment, not a physical damage photo.
- Visible context: service appointment screen with calendar and appointment controls (“Save,” “Save and Close,” “Delete,” “Convert to Est,” “Convert to WO,” “Open WO Or Est”).
- Appointment/repair info visible:
- Date appears: 03/29/2025
- Start Time: 10:30 AM; End Time: 11:00 AM
- Unit Desc: “(10889) 2024 KZ-RV CONNECT SE 251RLSE” (partially visible)
- Bill Type: “W-W
Human interpretation • confidence 0.00
supporting-image
Warranty image – line 1 c.jpeg / Claim line 1:
- Shows an exterior RV utility/service compartment with the access door open.
- Visible components: black molded utility bay, water/utility connection manifold, brass/metal hose-style port, two capped/clear round fittings, two small bulkhead fittings on right with black cables/hoses attached and hanging/coiled outside.
- Labels/text visible on door: “TANK FILL” partially visible; “SAT” and “CABLE” labels near coax-style icons.
- Condition/damage: n
Human interpretation • confidence 0.00
supporting-image
Image shows an interior RV wall/entertainment wiring area with the wall plate/module pulled out from the opening.
- **Visible components:** black wall plate with small circuit board, coax/F-type connectors, RCA-style yellow/white/purple/gray leads, black power/AV cables, and wiring routed through a cutout in the wall.
- **Visible condition/damage:** wall opening appears rough/unfinished around the cable pass-through; wiring/module is hanging loose outside the wall. No clearly broken connector i
Human interpretation • confidence 0.00
supporting-image
Image shows a packaged electrical cable/cord on gravel, likely a **Conntek 36FT** cord assembly.
Visible details:
- White product label reads **“Conntek”**, **“36FT.”**, and warning text: **“WARNING: Do not conduct Hi Pot test…”** / “Will cause a false result on the Reverse Polar…” (partially cut off).
- Large warning tag in Spanish/English: **“NO QUITAR ESTA ETIQUETA!” / “ADVERTENCIA”** (“Do not remove this label”).
- Additional instruction/warning sheets are visible, partly folded and obscure
Human interpretation • confidence 0.00
supporting-image
Warranty image (case 25521, line 1): Interior/back side of a black RV wall jack/antenna/coax plate is shown removed from the wall, with coax cables, small circuit board, and multiple crimped spade terminals visible. A purple wire with a yellow female spade connector is loose/disconnected and hanging free; some copper conductor is visible near the crimp. Adjacent white wires and coax fittings remain attached to the board/plate. No clear cracked plastic is visible.
Visible labels/text: “DC ONLY”
Human interpretation • confidence 0.00
supporting-image
Warranty image (IMG_5435.JPG) shows the front tongue area of a nuCamp-style travel trailer hitched to a red pickup.
- **Visible components:** black A-frame/tongue, coupler/hitch area, safety chains, tongue jack post/foot, black propane tank cover, battery/electrical box area, and an **e2 hitch** weight-distribution/sway bar assembly.
- **Damage observed:** No clear physical damage is visible in this photo. Hitch/tongue hardware appears intact from this angle; no obvious cracks, bends, missing p
Human interpretation • confidence 0.00
supporting-image
Rear view of a travel trailer/RV, labeled **“CONNECT SE”** with **KZ / EST. 1972** branding and a rear ladder on the curb/right side.
- **Visible components:** rear wall, roof-to-rear cap/top trim seam, clearance lights, rear camera/antenna above logo, large rear window, ladder, spare tire cover, tail/marker lights, license plate.
- **Possible issue/damage:** the black roof/rear top trim or seal area appears slightly uneven/wavy along the upper rear edge; no obvious cracks, collision damage, mi
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** No clear physical damage visible in this image. Surface appears intact; minor glare/reflection and possible sticker wear/edge distortion only.
- **Parts/components shown:** Exterior RV side wall/panel with decals; black vertical trim or frame at right edge.
- **Labels/text visible:**
- RVIA certification decal: “This recreational vehicle is designed for temporary recreational, camping, or seasonal use… NFPA 1192”
- Serial/cert number appears: **S B040280** (best read)
Human interpretation • confidence 0.00
supporting-image
Image shows the front/tongue area of a towable trailer connected to a red Ford truck.
- **Visible components:** A-frame trailer tongue, coupler/hitch, safety chains, breakaway cable, tongue jack foot, weight-distribution/sway bar marked **“e2 hitch”**, gray dual **LP GAS** propane tank cover, black battery box/wiring, and black front rock-guard/storage/front panel areas.
- **Visible condition/damage:** No clear structural damage is visible in this photo. There are minor scuffs/dirt streaks on t
Human interpretation • confidence 0.00
supporting-image
Wide exterior lot photo showing multiple RVs/trailers and tow vehicles.
- **Visible unit/parts:** White “CONNECT SE” travel trailer front/curb side visible; front cap, large dark front window, side entry door/window, roof A/C units/vents, graphics, tandem wheels. Nearby red Ford pickup and white RAM truck partially obstruct view.
- **Labels/text visible:** “CONNECT,” “SE,” “4x4 Off Road,” and “RAM.”
- **Damage observed:** No clear damage, defect, missing part, leak, or repair area visible in th
Human interpretation • confidence 0.00
supporting-image
Visible: Rear/curb-side exterior of a travel trailer, branded “CONNECT SE” with “KZ RV / EST. 1972” and “www.kz-rv.com” decals. Black rear roof-access ladder, rear window, spare tire, tail/marker lights, side entry door, awning hardware, wheels, and exterior trim are visible.
Damage: No obvious broken, bent, missing, or cracked component is clearly visible in this photo. Ladder and mounts appear installed; rear/side wall panels and trim appear intact from this distance.
Repair context: Image l
Human interpretation • confidence 0.00
supporting-image
Warranty image tri-1202 / nuCamp case 25521 (claims-paid), file IMG_5434.JPG.
- **Unit/area shown:** Exterior front/side of a nuCamp **CONNECT SE** travel trailer, passenger/front corner area.
- **Visible issue:** Black upper front cap/roof-edge trim or molding appears **lifted/separated and bowed outward** near the roof/front radius. A long black strip/edge piece is hanging down along the front contour, suggesting detached trim/fascia or failed attachment/seal.
- **Components visible:** Front
Human interpretation • confidence 0.00
supporting-image
Image shows passenger/entry side of a white/black towable RV labeled “CONNECT” with a “G-CLASS” badge near the entry door. Visible components include the black entry door with screen/glass, folding entry steps, side window, exterior storage/baggage door, black graphics, circular exterior port/vent, and a roofline-mounted black awning/case with right-side awning arm/bracket visible.
No clear damage is evident from this photo; the awning housing, sidewall, door, and trim appear generally intact f
Human interpretation • confidence 0.00
supporting-image
Photo shows rear/driver-side exterior of a KZ “CONNECT SE” travel trailer.
- **Visible components:** rear wall, driver-side wall, roof/upper corner trim, black corner molding, windows, rear ladder, spare tire, rear bumper, red marker/clearance lights, rear camera/black housing, taillights, Tennessee temp trailer plate, Tri-Am RV sticker.
- **Visible damage:** No clear, definitive damage is visible in this wide shot. Exterior panels, trim, lights, ladder, and windows appear generally intact. Pos
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** No obvious crack, dent, missing part, or severe damage visible in this photo. Exterior side wall appears intact; any streaking looks like rain/water runoff or lighting, not confirmed damage.
- **Parts/components shown:** Passenger-side RV exterior, long black awning/awning tube or rail along upper wall, entry door, multiple black-framed windows, round exterior vents/ports, lower skirt/fender area, wheels/tires, side graphics/decals.
- **Labels/text:** Partial
Human interpretation • confidence 0.00
supporting-image
Warranty claim image (line 2.jpeg) shows a handheld RV/trailer electrical connector plug, likely a 7-way style cord end. The black/gray plastic locking/retaining collar is visibly cracked/broken, with a separated chunk and split at the ring edge. The plug body has molded instructions/arrows reading “UNLOCK,” “TURN,” and “LOCK.” White lower insert with a small screw is visible. Background appears to be the trailer/RV exterior doorway area. Damage supports replacement/repair of the damaged trailer
Human interpretation • confidence 0.00
supporting-image
- **Visible damage/condition:** Exterior curb/entry side of travel trailer. The black awning assembly along the upper sidewall is shown; the forward awning head/end area near the entry door appears open or missing a cover/end cap, with a visible circular gap. No clear sidewall dents, cracks, or window/door damage visible.
- **Parts/components shown:** Power awning roller/case, forward awning arm/vertical rail, entry door, screen/handle area, side windows, exterior vents/ports, fender/wheel area,
Human interpretation • confidence 0.00
supporting-image
Exterior overview of a Connect SE travel trailer; no definite damage is visible.
Human interpretation • confidence 0.70
supporting-image
Exterior view of a Connect travel trailer; no clear damage or repair work is visible.
Human interpretation • confidence 0.82
Claim Lines
complaint
BEDROOM TV WORKS ON ANTENNA AND CABLE LIVING ROOM TV DOES NOT WORK ON EITHER CHECK AND ADVISE
needs-review • confidence 0.23
complaint
BEDROOM TV WORKS ON ANTENNA AND CABLE LIVING ROOM TV DOES NOT WORK ON EITHER CHECK AND ADVISE
needs-review • confidence 0.23
complaint
BEDROOM TV WORKS ON ANTENNA AND CABLE LIVING ROOM TV DOES NOT WORK ON EITHER CHECK AND ADVISE
needs-review • confidence 0.06
cause
CABLE WIRE IS RAN DIRECTLY TO THE LIVING ROOM TV FROM THE OUTSIDE INPUT AND THE SET 2 BOOSTER OUT WIRE IS NOT RAN FROM BOOSTER TO LIVING ROOM TV BROYLES, ROSS Customer #: 92651
needs-review • confidence 0.26
cause
CABLE WIRE IS RAN DIRECTLY TO THE LIVING ROOM TV FROM THE OUTSIDE INPUT AND THE SET 2 BOOSTER OUT WIRE IS NOT RAN FROM BOOSTER TO LIVING ROOM TV BROYLES, ROSS Customer #: 92651
needs-review • confidence 0.26
cause
CABLE WIRE IS RAN DIRECTLY TO THE LIVING ROOM TV FROM THE OUTSIDE INPUT AND THE SET 2 BOOSTER OUT WIRE IS NOT RAN FROM BOOSTER TO LIVING ROOM TV BROYLES, ROSS Customer #: 92651
needs-review • confidence 0.09
correction
RUN CABLE WIRE FROM INPUT PORT TO TV BOOSTER IN THE BEDROOM, RUN SET 2 WIRE THROUGH THE CEILING FROM BEDROOM TO THE LIVING ROOM TV
needs-review • confidence 0.26
correction
RUN CABLE WIRE FROM INPUT PORT TO TV BOOSTER IN THE BEDROOM, RUN SET 2 WIRE THROUGH THE CEILING FROM BEDROOM TO THE LIVING ROOM TV
needs-review • confidence 0.26
correction
RUN CABLE WIRE FROM INPUT PORT TO TV BOOSTER IN THE BEDROOM, RUN SET 2 WIRE THROUGH THE CEILING FROM BEDROOM TO THE LIVING ROOM TV
needs-review • confidence 0.09
complaint
LOCK RING ON ELECTRICAL CORD IS BROKE GET PHOTOS AND TAG IF HAS ONE
needs-review • confidence 0.29
complaint
LOCK RING ON ELECTRICAL CORD IS BROKE GET PHOTOS AND TAG IF HAS ONE
needs-review • confidence 0.29
complaint
LOCK RING ON ELECTRICAL CORD IS BROKE GET PHOTOS AND TAG IF HAS ONE
needs-review • confidence 0.12
cause
ELECTRICAL CORD RING CRACKED AND BROKE
needs-review • confidence 0.29
cause
ELECTRICAL CORD RING CRACKED AND BROKE
needs-review • confidence 0.29
cause
ELECTRICAL CORD RING CRACKED AND BROKE
needs-review • confidence 0.12
correction
REPLACE ELECTRICAL 50 AMP CORD AND TEST CORD ON UNIT
needs-review • confidence 0.26
correction
REPLACE ELECTRICAL 50 AMP CORD AND TEST CORD ON UNIT
needs-review • confidence 0.26
correction
REPLACE ELECTRICAL 50 AMP CORD AND TEST CORD ON UNIT
needs-review • confidence 0.09
Evidence Thread
Ashlee Olsen
processor • May 29, 2025, 3:38 PM
submitted PA#KZ607844
Ashlee Olsen
processor • May 30, 2025, 11:38 AM
approved
line 1 3
line 2 .1 dealer to attach photos of all vendor markings and stickers on power cord
Stephanie Davis
dealer_or_external • May 30, 2025, 11:54 AM
Approved to order Elec cord for line 2, this is a 50 amp. @Jules E
Jules Elmore
dealer_or_external • May 30, 2025, 2:38 PM
@Stephanie D @Tonya E Part on order PO#17062.
Jules Elmore
dealer_or_external • Jun 4, 2025, 4:04 PM
@Stephanie D @Tonya E This part is here for this customer. At this moment it is in the box sitting in front of the battery shelf by my desk.
Ashlee Olsen
processor • Jun 6, 2025, 12:50 PM
submitted C#KZ607844
Ashlee Olsen
processor • Jun 10, 2025, 3:11 PM
paid $857.73 6/6
Stephanie Davis
dealer_or_external • Jun 19, 2025, 12:12 PM
@Emily P This is the claim that is diff in G2. I have it under claim KZ604844 and it should be KZ607844. Inv num is 418721.
Claim Files
25446,25483,25489,25521 paid check.pdf
pdf • Jun 19, 2025, 3:13 PM • 590,616 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25521/25446,25483,25489,25521 paid check.pdf
paid claim.pdf
pdf • Jun 10, 2025, 3:11 PM • 13,317 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25521/paid claim.pdf
COMPLETED WO.pdf
pdf • Jun 6, 2025, 11:42 AM • 414,082 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25521/COMPLETED WO.pdf
WO.pdf
pdf • May 29, 2025, 3:04 PM • 410,638 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25521/WO.pdf