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Claim 25464
TRI 1202 • Ashlee • Manufacturer Denied • k-z-rv
Next Recommended Action

Escalate to State

Payment deadline violated
Reason
OEM Response Deadline Exceeded
Deadline
Payment deadline violated
Estimated recovery
Pending payment match
risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 27

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
145d elapsed • 0d remaining
Analyzed
Completed stage
145d elapsed • 0d remaining
Awaiting OEM
Completed stage
145d elapsed • 0d remaining
Auto-Approved
Completed stage
145d elapsed • 0d remaining
Payment Due
Completed stage
145d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
145d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
145d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
27
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
145 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.

Dossier completeness

Files 35 • RO lines 9 • human-described photos 33 • 3C yellow • reconciliation reconciled • linked side comments 5
Gaps: three c not quality ready

US dispute readiness

Evidence packet check

Compact packet candidate
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
22
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 8, 2026, 7:49 PM to Jun 25, 2026, 2:54 AM.
Indexed evidence
2 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
145 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25464/line 1 video.3gp
Timeline
First seen Jun 8, 2026, 7:49 PM • last seen Jun 25, 2026, 2:54 AM
Evidence flags
No active evidence gap flags

Comment Intelligence

Thread depth
15 indexed side comments on this claim.
Latest visible thread signal
Oct 19, 2026, 8:32 PM • processor • TESTING AND LEARNING — TRI 1202 / RO 25464. Internal evidence review only; not a final coverage decision. Job 1: front window constantly has moisture; check wood under the window; water-leak test reportedly found water e
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 1 • info / missing-doc asks 9 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.

Quick Actions

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See the quick-rule cards first, then open the legal basis only if needed.

Images

Claim Lines

complaint
FRONT WINDOW CONSTANTLY HAS MOISTURE CHECK AND ADVISE CHECK WOOD UNDER THE WINDOW
needs-review • confidence 0.26
complaint
FRONT WINDOW CONSTANTLY HAS MOISTURE CHECK AND ADVISE CHECK WOOD UNDER THE WINDOW
needs-review • confidence 0.26
complaint
FRONT WINDOW CONSTANTLY HAS MOISTURE CHECK AND ADVISE CHECK WOOD UNDER THE WINDOW
needs-review • confidence 0.09
cause
WATER LEAK TEST WAS PREFORMED, WATER IS LEAKING INTO THE WALL. WHILE TECH HAD THE SPRINKLER ON THE WINDOW YOU CAN NOT SEE THE WATER RUNNING, THE WOOD IS JUST GETTING WET THAT IS BETWEEN THE INTERIOR AND EXTERIOR WALL. BOTTOMS, CHARLES Customer #: 91118
needs-review • confidence 0.32
cause
WATER LEAK TEST WAS PREFORMED, WATER IS LEAKING INTO THE WALL. WHILE TECH HAD THE SPRINKLER ON THE WINDOW YOU CAN NOT SEE THE WATER RUNNING, THE WOOD IS JUST GETTING WET THAT IS BETWEEN THE INTERIOR AND EXTERIOR WALL. BOTTOMS, CHARLES Customer #: 91118
needs-review • confidence 0.32
cause
WATER LEAK TEST WAS PREFORMED, WATER IS LEAKING INTO THE WALL. WHILE TECH HAD THE SPRINKLER ON THE WINDOW YOU CAN NOT SEE THE WATER RUNNING, THE WOOD IS JUST GETTING WET THAT IS BETWEEN THE INTERIOR AND EXTERIOR WALL. BOTTOMS, CHARLES Customer #: 91118
needs-review • confidence 0.15
correction
REMOVE AND REPLACE THE FRONT WINDOW.
needs-review • confidence 0.23
correction
REMOVE AND REPLACE THE FRONT WINDOW.
needs-review • confidence 0.23
correction
REMOVE AND REPLACE THE FRONT WINDOW.
needs-review • confidence 0.06
complaint
CS THAT THE SLIDE IS NOT SOUNDING LIKE IT DID WHEN NEW CHECK AND ADVISE
needs-review • confidence 0.20
complaint
CS THAT THE SLIDE IS NOT SOUNDING LIKE IT DID WHEN NEW CHECK AND ADVISE
needs-review • confidence 0.20
complaint
CS THAT THE SLIDE IS NOT SOUNDING LIKE IT DID WHEN NEW CHECK AND ADVISE
needs-review • confidence 0.03
cause
TECH DID HEAR A HIGH PITCHED SQUEAK AND CRACKING WHILE EXTENDING AND RETRACTING. *91118*
needs-review • confidence 0.17
cause
TECH DID HEAR A HIGH PITCHED SQUEAK AND CRACKING WHILE EXTENDING AND RETRACTING. *91118*
needs-review • confidence 0.17
cause
TECH DID HEAR A HIGH PITCHED SQUEAK AND CRACKING WHILE EXTENDING AND RETRACTING. *91118*
needs-review • confidence 0.03
correction
LUBRICATED ALL SLIDE GEARS, TRACKS AND ROLLERS. SLIDE ROOM WORKS AND NO SOUND WHEN SLIDE IS EXTENDING AND RETRACTING.
needs-review • confidence 0.23
correction
LUBRICATED ALL SLIDE GEARS, TRACKS AND ROLLERS. SLIDE ROOM WORKS AND NO SOUND WHEN SLIDE IS EXTENDING AND RETRACTING.
needs-review • confidence 0.23
correction
LUBRICATED ALL SLIDE GEARS, TRACKS AND ROLLERS. SLIDE ROOM WORKS AND NO SOUND WHEN SLIDE IS EXTENDING AND RETRACTING.
needs-review • confidence 0.06
complaint
WALL PANELS ARE DAMAGED FROM THE WINDOW LEAKING ON LINE 1. Page 1 of 2 © 2025 Integrated Dealer Systems *25464* Promised Date: 30 JUN 25 W/O: 25464
needs-review • confidence 0.32
complaint
WALL PANELS ARE DAMAGED FROM THE WINDOW LEAKING ON LINE 1. Page 1 of 2 © 2025 Integrated Dealer Systems *25464* Promised Date: 30 JUN 25 W/O: 25464
needs-review • confidence 0.32
complaint
WALL PANELS ARE DAMAGED FROM THE WINDOW LEAKING ON LINE 1. Page 1 of 2 © 2025 Integrated Dealer Systems *25464* Promised Date: 30 JUN 25 W/O: 25464
needs-review • confidence 0.12
cause
WATER LEAKING THROUGH THE TOP LEFT CENTER OF WINDOW DAMAGING THE WALL PANEL ON THE INTERIOR.
needs-review • confidence 0.32
cause
WATER LEAKING THROUGH THE TOP LEFT CENTER OF WINDOW DAMAGING THE WALL PANEL ON THE INTERIOR.
needs-review • confidence 0.32
cause
WATER LEAKING THROUGH THE TOP LEFT CENTER OF WINDOW DAMAGING THE WALL PANEL ON THE INTERIOR.
needs-review • confidence 0.15
correction
REPLACE THE INTERIOR WALL PANEL BELOW WINDOW,TO THE RIGHT OF THE WINDOW. R&I WINDOW FRAME, BLINDS,VALANCE,SIDE CABINETS AND BED FRAME TO BE ABLE TO REPLACE THE WALL PANEL.
needs-review • confidence 0.34
correction
REPLACE THE INTERIOR WALL PANEL BELOW WINDOW,TO THE RIGHT OF THE WINDOW. R&I WINDOW FRAME, BLINDS,VALANCE,SIDE CABINETS AND BED FRAME TO BE ABLE TO REPLACE THE WALL PANEL.
needs-review • confidence 0.34
correction
REPLACE THE INTERIOR WALL PANEL BELOW WINDOW,TO THE RIGHT OF THE WINDOW. R&I WINDOW FRAME, BLINDS,VALANCE,SIDE CABINETS AND BED FRAME TO BE ABLE TO REPLACE THE WALL PANEL.
needs-review • confidence 0.17

Evidence Thread

Ashlee Olsen
processor • Jun 10, 2025, 6:03 PM
submitted PA#KZ608939
Ashlee Olsen
processor • Jun 11, 2025, 1:44 PM
line 1 PA# KZ609024
Ashlee Olsen
processor • Jun 11, 2025, 7:35 PM
@Stephanie D JS 6/11/25 You will need to provide photos of the leak and the source of the leak on the window for any consideration. Is the defect in the window or the exterior sealant?
Stephanie Davis
dealer_or_external • Jun 12, 2025, 10:23 AM
@Ashlee O I was out there with 2 techs on this. One was on the outside spraying the window and I was on the inside with the other looking for the water coming in. The water is leaking into the wall through the left top center of the window. We can see the wood gathering moisture but no visible water coming in.
Ashlee Olsen
processor • Jun 12, 2025, 1:20 PM
Response sent to KZ. Thanks!
Ashlee Olsen
processor • Jun 12, 2025, 1:51 PM
KZRV feedback: You will need to provide photo's of the leak and the source of the leak on the window for any consideration. Is the defect in the window or the exterior sealant?
Stephanie Davis
dealer_or_external • Jun 13, 2025, 3:01 PM
@Chris L This unit needs to get in the serv line up to come to the building for water testing, please. Joe was the tech, but it will require 2 techs.
Ashlee Olsen
processor • Jun 17, 2025, 12:10 PM
Requested pictures/video added to KZRV
Ashlee Olsen
processor • Jun 17, 2025, 2:28 PM
@Stephanie D KZRV feedback: JS 6/17/25 with the trim ring loose or detached this window will leak. I don't see a manufacturing defect I am seeing a failed installation of the window when it was replaced via the TSB
Stephanie Davis
dealer_or_external • Jun 18, 2025, 9:45 AM
@Jules E We will need to get a wall panel for line 3.
Stephanie Davis
dealer_or_external • Jun 18, 2025, 10:48 AM
Cust came in yesterday and I told him I would update him. If you will please let me know when the panel is located. @Jules E
Jules Elmore
dealer_or_external • Jun 18, 2025, 10:52 AM
@Stephanie D I located this panel in the wood shop.
Stephanie Davis
dealer_or_external • Jun 18, 2025, 10:53 AM
*
Stephanie Davis
dealer_or_external • Jun 18, 2025, 10:56 AM
@Chris L @Cole P This repair is on Joe's board for repair., non-warranty. Cole said he would like to get him in so no more water damage is caused to the unit.
iClaims AI
processor • Oct 19, 2026, 8:32 PM
TESTING AND LEARNING — TRI 1202 / RO 25464. Internal evidence review only; not a final coverage decision. Job 1: front window constantly has moisture; check wood under the window; water-leak test reportedly found water entering the wall and wetting material between the interior and exterior wall Job 2: slide noise changed from when new; technician heard high-pitched squeak and cracking while extending/retracting The folder contains one work order, still images, and one .3gp video; no manufacturer denial letter/email, claim decision, warranty terms, authorization, invoice/remittance, or claim-status record was found. Exterior close-ups label the front-window perimeter, including driver/passenger-side top corners and a visible gap/sealant irregularity at the upper perimeter. Interior photos label and depict discolored/damaged-looking wall material below/right of the front window. This coheres with a window-water-intrusion and interior-panel-damage allegation, but does not independently establish leak origin, duration, coverage, repair... Native Dropbox discussion includes: Chris L Cole P This repair is on Joe's board for repair., non-warranty. Cole said he would like to get him in so no more water damage is caused to the unit. (discussion entry, not proof of final payment). Outstanding evidence: manufacturer decision/denial record and explicit rationale; warranty terms and coverage/eligibility criteria; claim submission, authorization, and requested-versus-denied amounts. No final payment or completed adjudication is inferred from folder placement. @Chris B @Heidi H @Tricia H

Claim Files

line 1 video.3gp
3gp • Jun 16, 2025, 3:06 PM • 198,033 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25464/line 1 video.3gp
WO.pdf
pdf • Jun 10, 2025, 4:18 PM • 416,201 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Manufacturer Denied Claims/25464/WO.pdf