Claim explorer / evidence thread
Claim 25342
TRI 1202 • Ashlee • Warranty Checks • k-z-rv
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 30
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
163d elapsed • 0d remaining
Analyzed
Completed stage
163d elapsed • 0d remaining
Awaiting OEM
Completed stage
163d elapsed • 0d remaining
Auto-Approved
Completed stage
163d elapsed • 0d remaining
Payment Due
Approaching deadline
163d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
163d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
163d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
30
No active evidence gaps are listed.
Deadline Status
Approaching deadline
163 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 1 • RO lines 18 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 2
Gaps: no human level images • no human level image description • three c not quality ready
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
23
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 21, 2026, 10:23 AM to Oct 31, 2026, 2:54 AM.
Indexed evidence
5 docs / 24 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
163 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025
Timeline
First seen May 21, 2026, 10:23 AM • last seen Oct 31, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
8 indexed side comments on this claim.
Latest visible thread signal
Jun 10, 2025, 3:00 PM • processor • paid $589.54 5/30
Role mix
Dealer 0 • OEM 0 • Processor 4
Decision cues
Denial signals 0 • info / missing-doc asks 0 • approval signals 2
Best move
Thread shows approval language — verify payment / closeout.
Quick Actions
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See the quick-rule cards first, then open the legal basis only if needed.
Images
supporting-image
Photo shows the front A-frame/tongue area of a K-Z RV travel trailer.
- **Visible components:** propane/LP tank cover, electric tongue jack with plastic motor head, jack post/foot pad, coupler, safety chains, A-frame rails, warning labels.
- **Visible damage/condition:** no major structural damage apparent. There are light scuffs/scratches on the jack head cover and tongue area. The lower jack tube/foot area shows visible scraping/white residue or abrasion near the foot pad. Some surface rust i
Human interpretation • confidence 0.00
supporting-image
Exterior passenger/curb side of a KZ RV/travel trailer. Visible components include black power awning tube/arms and mounting brackets, side entry area/vertical trim, tinted windows, large exterior storage/compartment door with latches/strut, dual axles/wheels, fender skirt, amber side marker, and KZ logo badge.
Damage/condition: no clear physical damage is visible in this photo. Awning arms/brackets and sidewall appear intact from this angle; windows/compartment door also appear seated. Any iss
Human interpretation • confidence 0.00
supporting-image
- **Visible components:** Interior RV wall with a black **KZ ENGAGE** control/monitor panel mounted beside a window/door opening; separate black wall switch below/right.
- **Panel labels/text visible:** “KZ ENGAGE,” “CONNECT” with Bluetooth icon, tank/battery indicators (Fresh, Black, Grey, Batt; Tank 1/Tank 2), status labels “Full/2/3/1/3/Empty,” “Charged/Good/Fair/Low,” “Awning,” “Living Rm,” “Pump,” “Gas,” “Electric,” “Lighting,” “Water Pump,” “Water Heater,” “Awning,” “Slide 1,” “Slide 2,” “
Human interpretation • confidence 0.00
supporting-image
Warranty image review (case 25342 / IMG_3483.JPG):
- **Unit/area shown:** Front curbside of a K-Z RV **Connect** travel trailer.
- **Visible components:** Front cap with large tinted front window, sidewall graphics, curbside window, awning/awning arm area at roof edge, A-frame/tongue, propane tank cover, jack/stand, frame labels, amber side marker light.
- **Visible damage/condition:** No obvious break, crack, missing part, or deformation is clearly visible in this wide shot. Some dirt/streakin
Human interpretation • confidence 0.00
supporting-image
Exterior front/curb-side view of a K-Z Connect travel trailer. Visible components include the front cap with “CONNECT” decal, sidewall graphics, black awning/roller assembly and front awning arm, side windows, amber marker light, A-frame/tongue, and BAL/Norco frame/warning labels.
Visible issue appears to be at the upper front awning area: the black awning roller/end-cap or fabric edge near the front roofline looks slightly irregular/scuffed/loose, but no clear breakage or large tear is confirm
Human interpretation • confidence 0.00
supporting-image
Visible warranty-claim context: tow setup/clearance photo.
- **Damage visible:** No definite physical damage, cracks, dents, or broken components are clearly visible in this image. Photo appears to document close clearance between the trailer A‑frame/tongue equipment and the rear of the tow vehicle.
- **Components shown:** Travel trailer tongue/A-frame, black propane tank cover, tongue jack post, safety chains, coupler area, weight-distribution/anti-sway hitch bar labeled **“e2 HITCH”**, and re
Human interpretation • confidence 0.00
supporting-image
Visible content: Blurry photo of a printed Tri-Am RV work order/repair document on a dark surface, with a staple at upper left.
Damage/components: No RV damage or physical component is visible. No water heater or parts shown.
Readable text/context:
- “W/O 25342” / appointment date appears “28 APR 2025” / time “09:00am”
- Customer appears: “JACKSON, DUSTIN”
- Address appears: “6326 SIMS RD, HARRISON, TN 37341”
- Header/logo: “Tri-Am RV”
- “Job # 1 - Warranty”
- “Status In Progress”
- Complaint
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Passenger-side exterior of K-Z RV/travel trailer showing sidewall, black awning arm/vertical support, awning roller/upper bracket, roof edge/gutter trim, exterior window, porch/utility light, vent/service panel, entry door edge/handle area, lower skirt.
- **Visible damage/condition:** No clear breakage or major impact damage visible. Noticeable vertical dirt/water streaking on white sidewall below the exterior light/window area and along trim. Awning hardware appea
Human interpretation • confidence 0.00
supporting-image
Rear exterior of K-Z RV shown, focused on the black rear ladder assembly mounted to the back wall. Visible components include ladder rails/rungs, round wall mounting brackets, rear red tail/marker light, rear bumper/trim, and decals.
Visible text/labels: “WWW.KZ-RV.COM,” “KZ Recreational Vehicles,” “EST 1972,” and multiple small yellow “CAUTION” labels (ladder safety text not fully readable).
Damage/repair context: No obvious broken ladder rail or mount is clearly visible in this photo. There
Human interpretation • confidence 0.00
supporting-image
- **Visible area/components:** Passenger-side exterior of KZ Connect travel trailer, including upper awning roller/rail and awning arm, sidewall, tinted window, decals/graphics, wheel/fender area, entry-assist handle, vents/ports.
- **Visible damage/condition:** No obvious impact damage, cracking, missing parts, or deformation visible in this image. Mild dirt/streaking on the white sidewall; image is angled and somewhat hazy, so small defects may not be discernible.
- **Labels/text visible:** “C
Human interpretation • confidence 0.00
supporting-image
RV side with awning hardware visible; no clear damage shown.
Human interpretation • confidence 0.63
supporting-image
Case 25342 / IMG_3481.JPG: Exterior curb/side wall of K-Z RV showing a black awning/slide-topper assembly above a large tinted window.
Visible issue: black awning/cover material near the left end/bracket appears torn, lifted, or displaced, with a loose jagged flap visible above the roller tube. Roller tube, mounting brackets, sidewall, window frame, graphics, and lower skirting are visible; no obvious wall or window damage seen.
Labels/text: small exterior warning/data labels near lower left a
Human interpretation • confidence 0.00
supporting-image
RV exterior side wall shown with black-framed windows, awning/rail area at roofline, lower black skirt, graphics, and a slide/vertical trim seam at right. No clear damage is visible in this photo; seals/trim around windows and sidewall appear intact from this distance. No labels, VIN, or document text visible. Repair context/claim linkage cannot be determined from image alone; likely exterior wall/window/trim inspection documentation.
Human interpretation • confidence 0.00
supporting-image
Claim line 2 image shows RV interior entry-area wall/corner beside the door and KZ Engage control panel.
- **Visible damage:** Small puncture/fastener holes or tears in the beige wall covering/corner seam area, marked with blue tape. Additional small dark marks/holes visible lower on the vertical trim/seam. No large structural damage visible.
- **Parts/components shown:** Interior wall panel/wallpaper, vertical corner trim/seam, entry door/window frame at left, KZ Engage control/monitor panel,
Human interpretation • confidence 0.00
supporting-image
Image shows a K-Z RV “CONNECT” travel trailer exterior, rear/roadside upper corner area.
- **Visible damage/concern:** Possible misalignment/lifting or waviness of the black roof-edge/upper side trim near the rear corner; seal/trim area appears uneven. No clear crack, hole, or impact damage visible from this distance.
- **Components shown:** Rear wall, side wall, roof perimeter trim/gutter, upper clearance lights, rear camera/light housing area, side awning/awning arms, windows, lower storage d
Human interpretation • confidence 0.00
supporting-image
- **Image type/context:** Photo of a printed RV service/repair document on a dark surface, stapled at top.
- **Visible damage/parts:** No physical RV damage or component is shown. Only paperwork is visible.
- **Readable document text:**
- “Tri-Am RV Center of East Tennessee, Inc”
- “1202 IDELL ROAD, BULLS GAP TN 37711”
- “Ph: 877-635-1167 Fax: 423-235-1176”
- “WWW.TRIAMRV.COM”
- Stock #: **10799**
- Stock Desc: **2023 TT KZ-RV CONNECT 282FKK**
- Model: **282FKK**
Human interpretation • confidence 0.00
supporting-image
- **Visible damage:** No clear damage is visible in this photo. Exterior sidewall, entry door, screen door, window frames, steps, awning rail/roller area, and trim appear generally intact from this angle. Any claimed defect is not evident in the image.
- **Parts/components shown:** K-Z Connect travel trailer exterior, main entry door with screen door open, black entry grab handle, Lippert SolidStep-style folding steps deployed, side window, lower baggage/access door, upper awning/roofline trim o
Human interpretation • confidence 0.00
supporting-image
Claim line 6 image shows an RV interior wall next to a black pleated window shade and seating/cushion. Visible issue is a small puncture/chip/gouge in the light textured wall panel, marked with blue painter’s tape. No labels, documents, or readable text are visible. Damage appears localized to the wall covering/panel beneath the shade area; surrounding shade and furniture appear intact in this view.
Human interpretation • confidence 0.00
supporting-image
Visible RV exterior, front/passenger-side area of a K-Z “CONNECT” travel trailer.
- **Visible condition/damage:** No obvious major impact damage visible. Some dark streaking/soiling on the white sidewall and around fixtures. At the upper front/side roof-edge area, black trim/seal/gutter appears slightly lifted or uneven near the front corner, but separation/damage is not fully clear from this angle.
- **Parts/components shown:** Front cap, passenger-side sidewall, roof/upper corner trim, black
Human interpretation • confidence 0.00
supporting-image
Under-sink/plumbing area showing two vertical flexible faucet/sprayer water lines/hoses with black coil/strain-relief wraps and lower cylindrical fittings/weights. A piece of blue tape marks the lower right hose/fitting area, likely identifying the problem location. No readable labels or document text visible. No clear crack or active leak is visible in this photo, but the image appears intended to support a plumbing/faucet hose or connection repair/replacement claim line.
Human interpretation • confidence 0.00
supporting-image
Visible RV front exterior (K-Z Connect travel trailer). Large dark front window/front cap area with “CONNECT” logo. A long black horizontal trim/seal above the logo appears uneven/wavy and possibly loose or separated along part of its length. Blue tape marker is visible on the lower right side of the dark front window/graphic area, likely indicating the concern location. Minor dirt/streaking on white front cap; no obvious cracks, dents, or broken glass visible.
Components shown: front cap, fron
Human interpretation • confidence 0.00
supporting-image
RV side shown with Connect/KZ branding; possible loose roof-edge trim near awning.
Human interpretation • confidence 0.69
supporting-image
Image shows the front A-frame/tongue area of an RV/travel trailer.
- **Visible components:** Electric tongue jack with black plastic head, rocker switch being pressed, translucent/white light lens, jack post, coupler, safety chains, breakaway cable/wiring, front lower trailer body/propane cover area.
- **Visible condition/damage:** No clear structural damage to the jack head or coupler visible. Some surface rust/wear is visible on the coupler/tongue hardware and minor scuffs/dirt on plastic par
Human interpretation • confidence 0.00
supporting-image
RV rear/exterior view of a K-Z “CONNECT” travel trailer. Visible components include rear roof ladder with curved handholds, rear wall, side wall, clearance/marker lights, rear window, rear bumper/frame, spare tire, taillights, decals, and lower access/panel area.
Visible labels/text: “CONNECT” decals on rear/side, “KZ,” “EST. 1972,” “WWW.KZ-RV.COM.” Partial license plate visible but not fully reliable.
Damage/issue: No obvious impact damage, crack, missing part, or active repair is clearly vis
Human interpretation • confidence 0.00
Claim Lines
complaint
cs that the electric side of the water heater is inop
needs-review • confidence 0.23
complaint
cs that the electric side of the water heater is inop
needs-review • confidence 0.23
complaint
cs that the electric side of the water heater is inop
needs-review • confidence 0.09
cause
TESTED AND FOUND OPEN LOOP ON HEATING ELEMENT
needs-review • confidence 0.20
cause
TESTED AND FOUND OPEN LOOP ON HEATING ELEMENT
needs-review • confidence 0.20
cause
TESTED AND FOUND OPEN LOOP ON HEATING ELEMENT
needs-review • confidence 0.03
correction
REMOVE AND REPLACE THE HEATING ELEMENT THEN TEST.
needs-review • confidence 0.17
correction
REMOVE AND REPLACE THE HEATING ELEMENT THEN TEST.
needs-review • confidence 0.17
correction
REMOVE AND REPLACE THE HEATING ELEMENT THEN TEST.
needs-review • confidence 0.00
complaint
CS THAT THE MOLDING BY THE ENTRY DOOR HAS COME LOOSE LEFT HAND SIDE WHEN WALKING IN
needs-review • confidence 0.26
complaint
CS THAT THE MOLDING BY THE ENTRY DOOR HAS COME LOOSE LEFT HAND SIDE WHEN WALKING IN
needs-review • confidence 0.26
complaint
CS THAT THE MOLDING BY THE ENTRY DOOR HAS COME LOOSE LEFT HAND SIDE WHEN WALKING IN
needs-review • confidence 0.09
cause
IMPROPER INSTALLATION, TRIM IS TO LONG.
needs-review • confidence 0.20
cause
IMPROPER INSTALLATION, TRIM IS TO LONG.
needs-review • confidence 0.20
cause
IMPROPER INSTALLATION, TRIM IS TO LONG.
needs-review • confidence 0.09
correction
REMOVE TRIM, CUT TO FIT AND RESECURE IN PLACE.
needs-review • confidence 0.20
correction
REMOVE TRIM, CUT TO FIT AND RESECURE IN PLACE.
needs-review • confidence 0.20
correction
REMOVE TRIM, CUT TO FIT AND RESECURE IN PLACE.
needs-review • confidence 0.04
complaint
CS THAT THE FAUCET IN THE KITCHEN IS LEAKING AT THE BASE
needs-review • confidence 0.09
cause
WATER IS COMING FROM THE BASE OF THE FAUCET, INTERNAL FAILURE.
needs-review • confidence 0.09
correction
REMOVE, REPLACE AND TEST FAUCET.
needs-review • confidence 0.03
complaint
CS THAT THE SHADE OVER THE DINETTE LOWER BOTTOM CORNER HAS COME LOOSE
needs-review • confidence 0.06
cause
SCREW PULLED AWAY FROM WALL. JACKSON, DUSTIN Customer #: 90088
needs-review • confidence 0.06
correction
FILL HOLE, OVERLAY AND MOVE SCREW TO CORRECT PLACE TO HOLD THE SHADE IN PLACE.
needs-review • confidence 0.03
complaint
CS THAT THE LED DOCKING LIGHT ON THE JACK WILL NOT WORK.
needs-review • confidence 0.17
cause
TECH DETERMINED LIGHT IS GETTING POWER BUT WILL NOT WORK.
needs-review • confidence 0.12
correction
REMOVE, REPLACE JACK AND TEST.
needs-review • confidence 0.03
complaint
CS THAT THE RIGHT REAR TAIL LIGHT IS GETTING A FAULT IN THE TRUCK WHEN PLUGGED IN
needs-review • confidence 0.12
cause
TECH DETERMINED THE LIGHT IS FAULTY AND NOT WORKING.
needs-review • confidence 0.12
correction
REPLACE THE REAR TAIL LIGHT.
needs-review • confidence 0.12
Evidence Thread
Ashlee Olsen
processor • May 7, 2025, 3:44 PM
submitted PA#KZ605896
Ashlee Olsen
processor • May 8, 2025, 11:45 AM
approved
line 1 .5 Line 1 email sent to vendor.................Suburban will authorize the replacement of the Water Heater’s Electric Element, field scrap the old part, warranty allowance time is .50 hrs.
line 2 .1
line 5 .4
line 6 .1
line 8 .3
line 9 .2
Stephanie Davis
dealer_or_external • May 14, 2025, 10:07 AM
@Jules E Approved to order the following:
line 1: heating element for WH
line 5: kitchen faucet
line 6: overlay paper (2')
line 8: jack (the one on the front at LP tanks)
line 9: rear taillight
Jules Elmore
dealer_or_external • May 15, 2025, 11:45 AM
@Stephanie D We have 20' of the seam tape in stock. I am still waiting for a part number from the vendor to finish this order. I will keep you posted.
Tonya England
dealer_or_external • May 15, 2025, 4:17 PM
@Stephanie D Parts on order PO#17012. I did not order the seam tape as we talked about using what we had in stock.
Jules Elmore
dealer_or_external • May 20, 2025, 3:39 PM
@Stephanie D Parts here for this work order. The tongue jack is a little different. This is the replacement. Noted in the work order.
Ashlee Olsen
processor • May 30, 2025, 11:56 AM
submitted C#KZ605896
Ashlee Olsen
processor • Jun 10, 2025, 3:00 PM
paid $589.54 5/30
Claim Files
25342,25429,25485,25486 PAID CHECK.pdf
pdf • Jun 18, 2025, 9:29 AM • 503,836 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025/25342,25429,25485,25486 PAID CHECK.pdf
25342 check.pdf
pdf • Jun 18, 2025, 9:26 AM • 503,836 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25342/25342 check.pdf
Paid claim.pdf
pdf • Jun 10, 2025, 3:00 PM • 93,729 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25342/Paid claim.pdf
COMPLETED WO.pdf
pdf • May 30, 2025, 11:45 AM • 424,318 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25342/COMPLETED WO.pdf
WO.pdf
pdf • May 7, 2025, 2:52 PM • 419,872 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25342/WO.pdf