Claim Detail

processor • Apr 23, 2025, 5:09 PM

submitted PA#2274696

processor • Apr 24, 2025, 11:12 AM

FR feedback: Sent to vendor for review

processor • Apr 25, 2025, 11:00 AM

@Stephanie D FR feedback: Please fill out the attached Lippert slide topper form I've added in dropbox. They are also asking for a picture of complete topper from a straight on view. Thank you!

processor • May 1, 2025, 4:58 PM

approved line 1 1 05/01/2025MUnderwood@forestriverinc.comPER VENDOR Case Number: 5803384 VIN: RS233105 Hello Morgan Underwood, Thank you for contacting Lippert Customer Care Center. We have reviewed your request and information provided and Lippert will authorize one new slide topper and 1 hour of labor. line 2 .5 05/01/2025MUnderwood@forestriverinc.comPER VENDOR I have RGA #05012025015 created for this, we’ve approved .50 hours to replace (1) REEL56-014 cord reel, we do not need the old one returned. A photo of the silver serial number sticker from the bottom side of the motor housing will be required with the claim

dealer_or_external • May 2, 2025, 9:52 AM

@Jules E @Tonya E Approved to order part(s) for: Line 1 Line 2

dealer_or_external • May 6, 2025, 10:54 AM

@Stephanie D Parts on order on PO#16973.

dealer_or_external • May 23, 2025, 11:57 AM

@Jules E @Stephanie D Power cord reel is here.

dealer_or_external • Jun 4, 2025, 4:42 PM

Part update please

dealer_or_external • Jun 17, 2025, 3:05 PM

@Jules E Can I get a part update please. Last update I see was when the power cord reel came in from @Tonya E on May 23. Can you please verify if both parts are here, please. Thanks!

dealer_or_external • Jun 18, 2025, 10:22 AM

@Stephanie D @Tonya E Sorry about this one. The reel is here and I believe that Yearout done the slidetopper.

dealer_or_external • Jun 18, 2025, 10:40 AM

@Jules E Ok, I will close this up. I was not aware the parts were here since last update in May, Thanks.

processor • Jun 18, 2025, 1:48 PM

submitted C#2274696

processor • Jun 19, 2025, 12:23 PM

@Stephanie D FR feedback: line 2 06/19/2025sally_miller@forestriverinc.comADVISE:: SUBMIT PICTURE OF SILVER SERIAL TAG ON BOTTOM OF EZ REEL TO CONTINUE PROCESSING. VENDOR REQUIRES THIS PICTURE TO AUTHORIZE

processor • Jun 23, 2025, 1:38 PM

@Stephanie D FR feedback: 06/23/2025sally_miller@forestriverinc.comA photo of the silver serial number sticker from the bottom side of the motor housing will be required with the claim. PER VENDOR:: THIS IS A REQUIREMENT OF CLAIM WILL BE DENIED

dealer_or_external • Jun 24, 2025, 11:03 AM

@Ashlee O I have contacted the customer and I have been waiting on the photo. I will reach out again. @Cole P could you please reach out to Dale and see if you have luck reaching him for the photo, please.

processor • Jun 27, 2025, 1:03 PM

@Stephanie D 06/26/2025sally_miller@forestriverinc.comADVISE::: FINAL ATTEMPT:: IF NO PICTURE SUBMITTED CLAIM WILL BE DENIED. WHEN PICTURE AVAILABLE YOU CAN SUBMIT NEW CLAIM.

dealer_or_external • Jun 27, 2025, 2:25 PM

@Ashlee O I have called this customer and no return call back. This is one of my owners' good friends, I will get with Russ on contacting him.

dealer_or_external • Jul 1, 2025, 3:29 PM

@Ashlee O I have attached the requested photos finally!

processor • Jul 9, 2025, 12:42 PM

paid $1232.60 7/8 check #2998052