Claim explorer / evidence thread
Claim 25129
TRI 1202 • Ashlee • Warranty Checks • k-z-rv
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
103d elapsed • 0d remaining
Analyzed
Completed stage
103d elapsed • 0d remaining
Awaiting OEM
Completed stage
103d elapsed • 0d remaining
Auto-Approved
Completed stage
103d elapsed • 0d remaining
Payment Due
Approaching deadline
103d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
103d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
103d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
103 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
18
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 21, 2026, 10:23 AM to Sep 1, 2026, 2:57 AM.
Indexed evidence
8 docs / 5 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
103 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025/25129,25291 paid check.pdf
Timeline
First seen May 21, 2026, 10:23 AM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
23 indexed side comments on this claim.
Latest visible thread signal
May 12, 2025, 11:46 AM • processor • paid $210.00 5/12
Role mix
Dealer 0 • OEM 0 • Processor 18
Decision cues
Denial signals 0 • info / missing-doc asks 18 • approval signals 0
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Jump straight into Dropbox side comments, notes, and support documents.
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See the quick-rule cards first, then open the legal basis only if needed.
Claim Lines
complaint
WATER HEATER IS LEAKING
needs-review • confidence 0.23
cause
COPPER PIPE NEAR DRAIN VALVE LEAKING
needs-review • confidence 0.26
correction
REPLACE WATER HEATER AND TEST WATER HEATER WAS SENT NO CHARGE TO THE CUSTOMER. WATER HEATER WAS SENT BACK PAGE, DANNY Customer #: 89991 TO VENDOR 4/14/2025
needs-review • confidence 0.23
Evidence Thread
Stephanie Davis
dealer_or_external • Mar 12, 2025, 10:06 AM
@Ashlee O Hey, this is Steph K. This is one the customer is 2.5 hours away. A mobile tech came out to give an estimate, but they do not have any photos right now. I told them we can try anyway and see what happens. They do have the serial number, which we will get for you. But, let's try this one and see what they come back with.
Ashlee Olsen
processor • Mar 12, 2025, 11:06 AM
On it, thanks!
Ashlee Olsen
processor • Mar 12, 2025, 11:25 AM
Submitted PA#KZ601039
Ashlee Olsen
processor • Mar 12, 2025, 11:35 AM
KZRV feedback:
JS 3/12/25 Please provide photos of a defect with the water heater, the make model and serial number off the water heater.
Can you please get me that serial number and I will let them know we don't have pictures at the moment.
Stephanie Davis
dealer_or_external • Mar 12, 2025, 11:40 AM
@Ashlee O The serial number photo has been uploaded
Ashlee Olsen
processor • Mar 12, 2025, 12:03 PM
Thank you! Requested info sent back to KZRV
Ashlee Olsen
processor • Mar 12, 2025, 12:08 PM
KZRV feedback:
JS 3/12/25 In order to have the vendor review this for warranty consideration they will need photos of the defect in the water heater.
Stephanie Davis
dealer_or_external • Mar 18, 2025, 12:49 PM
@Ashlee O I did attach the required photos of the water heater and tag. Do I need to do anything else to this claim at this moment?
Ashlee Olsen
processor • Mar 18, 2025, 2:25 PM
Hi! Thank you for letting me know. I've attached those pictures and will let you know if there's any further info needed. Thank you!
Ashlee Olsen
processor • Mar 19, 2025, 12:53 PM
Pending vendor approval
Ashlee Olsen
processor • Mar 20, 2025, 10:54 AM
@Stephanie D KZRV feedback:
JS 3/20/25 the vendor is asking; From the provided photos, we cannot tell if the copper pine is leaking. It seems like the water flow sensor is leaking. To better assist you, kindly send us a short video to show the leak for further checking and help.
Ashlee Olsen
processor • Mar 20, 2025, 2:13 PM
Video added to KZRV
Ashlee Olsen
processor • Mar 21, 2025, 11:32 AM
@Stephanie D Hi! The vendor is asking for an address to send replacement parts to. Do you want it sent directly to your store?
Stephanie Davis
dealer_or_external • Mar 21, 2025, 11:41 AM
@Ashlee O If we can please send them to the customer at:
483 WISECARVER RD MOSHEIM, TN 37818.
Ashlee Olsen
processor • Mar 21, 2025, 12:20 PM
You got it, thanks!
Ashlee Olsen
processor • Mar 21, 2025, 12:21 PM
You got it, thanks!
Noted in KZRV
Ashlee Olsen
processor • Mar 21, 2025, 1:25 PM
@Stephanie D JS 3/21/25 We checked the provided video and would like to ship an entire replacement unit to resolve the problem.
1. Authoirization#FOG250320-188.
2. Labor Hour: FOGATTI would authorize the replacement of the entire unit and 1.2 hrs for labor.
VENDOR TO SEND PART NO CHARGE.
Ashlee Olsen
processor • Apr 15, 2025, 5:34 PM
submitted C#KZ601039
Ashlee Olsen
processor • Apr 16, 2025, 1:08 PM
@Chris B @Stephanie D
Ashlee Olsen
processor • May 7, 2025, 11:52 AM
@Stephanie D payment for this is pending part return. Do you know if the old water heater was shipped back to them?
Stephanie Davis
dealer_or_external • May 7, 2025, 12:21 PM
I have spoken to the customer, and I called KZ. I am forwarding you the emails Joella sent me. Part was sent back on 4/18/5.
Ashlee Olsen
processor • May 7, 2025, 12:45 PM
Thank you, wanted to make sure since it hadn't paid yet.
Ashlee Olsen
processor • May 12, 2025, 11:46 AM
paid $210.00 5/12
Claim Files
25129,25291 paid check.pdf
pdf • Jun 4, 2025, 11:24 AM • 546,353 bytes
/home/openclaw/nas/Dropbox/TRI 1202/Warranty Checks/2025/KZ 2025/25129,25291 paid check.pdf
25129 check.pdf
pdf • Jun 4, 2025, 11:18 AM • 546,353 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/25129 check.pdf
Paid claim.pdf
pdf • May 12, 2025, 11:47 AM • 10,334 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/Paid claim.pdf
COMPLETED.pdf
main-pdf • Apr 15, 2025, 3:54 PM • 389,810 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/COMPLETED.pdf
IMG_0533 (2).mov
mov • Mar 20, 2025, 1:55 PM • 8,377,825 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/IMG_0533 (2).mov
CCF_000304.pdf
pdf • Mar 12, 2025, 11:34 AM • 1,278,224 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/CCF_000304.pdf
WORK ORDER.pdf
pdf • Mar 12, 2025, 10:02 AM • 388,700 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/WORK ORDER.pdf
CS MOBILE.pdf
pdf • Mar 12, 2025, 10:02 AM • 329,938 bytes
/home/openclaw/nas/Dropbox/TRI 1202/8-Claims Paid/25129/CS MOBILE.pdf