Claim Detail

CUSTOMER STATES LEAK COMING THROUGH W 1021 FORES WINDOW AND IS BUBBLING PANEL DS SLIDEOUT IS BY SLIDING GLASS DOOR WINDOW THAT FACES ROAD

partial-match • confidence 0.45

pics and measurements taken this is what I found the on door side slide the main leak is coming from the slide roof where enterabond tape did not stick and allowing water to enter down the wall and escaping through the window frame the exterior edge of slide roof is swollen and the slide floor is swollen on that same side will need a wall panel and floor and roof replacement on that side

partial-match • confidence 0.62

Will need a roof repair wall panel and floor replacement the carpet can be cleaned I will patch the area where water is getting in with enterabond tape

partial-match • confidence 0.62

processor • Oct 15, 2026, 10:52 AM

@Dustin L Please add requested labor times to both lines. For Job 1- If you could, please separate them (roof repair x amount, wall panel x amount, floor replacement x amount, carpet clean x amount, patching eternabond tape x amount) This way, if they come back and ask me to separate the lines I won't have to come back and ask you for more information. Also, is the roof repair the eternabond tape? If not, I need to know what needs to be done to the roof. Thanks!

processor • Oct 15, 2026, 12:55 PM

Moving this to PA info needed until we get an updated work order.

processor • Oct 16, 2026, 11:21 PM

Hi everyone — I reviewed the work order, supporting-file inventory, and the existing sidebar thread. For Job 1, the RO lists 0.50 hour total; please break that time out across the roof repair, wall panel, floor replacement, carpet cleaning, and Eternabond patch, and clarify whether roof work is limited to the patch. For Job 2, the RO lists 0.50 hour for the replacement shade, but no shade part number appears; please confirm the labor time and add the part detail. Job 3 is an estimate-only customer-pay diagnostic line (1.0 hour); please confirm whether it should stay in this warranty pre-authorization packet. Photo files are grouped by Jobs 1–3, but I don’t see the component-by-component labor breakdown for Job 1. Thanks.\n\nFor visibility: @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F

processor • Oct 16, 2026, 11:23 PM

CORRECTION - MY PREVIOUS COMMENT INCLUDED VISIBLE LITERAL BACKSLASH-N CHARACTERS BEFORE THE TAG LINE. THE REVIEW SUMMARY IS ACCURATE. TAGGING THE SAME REVIEWERS HERE FOR FOLLOW-UP: @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F

processor • Oct 29, 2026, 1:18 PM

@Dustin L @Matt F Following up on this.