Claim explorer / evidence thread
Claim 13937
GRE 8220 • Alix • OEM Review • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 6
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
63d elapsed • 0d remaining
Analyzed
Completed stage
63d elapsed • 0d remaining
Awaiting OEM
Completed stage
63d elapsed • 0d remaining
Auto-Approved
Completed stage
63d elapsed • 0d remaining
Payment Due
Approaching deadline
63d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
63d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
63d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$1,500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
6
No active evidence gaps are listed.
Deadline Status
Approaching deadline
63 days open in the visible workflow.
Recommended Action
Review Short-Pay
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 11 • RO lines 12 • human-described photos 0 • 3C yellow • reconciliation reconciled • linked side comments 6
Gaps: no human level images • no human level image description • three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
25
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Condensed packet watch
Close to a bulky packet. Trim, paginate, and preflight before escalation.
Chronology
Ready to order
Visible span: Aug 29, 2026, 11:44 AM to Oct 31, 2026, 4:45 PM.
Indexed evidence
8 docs / 21 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
63 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13937 - LUEDKE/13937 - duplicate uploaded to incorrect folder
Timeline
First seen Aug 29, 2026, 11:44 AM • last seen Oct 31, 2026, 4:45 PM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
9 indexed side comments on this claim.
Latest visible thread signal
Oct 30, 2026, 10:55 AM • processor • @Destinee M @Dustin L We need photos of the cord cut on the fireplace for this to pay.
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 0 • info / missing-doc asks 17 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
RV screen door and hardware shown; no definitive damage is visible.
Human interpretation • confidence 0.63
document-photo
RV entry steps shown beneath window; no clear damage is visible.
Human interpretation • confidence 0.68
document-photo
RV exterior window and wheel-well area shown; no clear damage is visible.
Human interpretation • confidence 0.78
document-photo
Electric fireplace shown; black tape is present on the lower fascia, but no clear damage is visible.
Human interpretation • confidence 0.84
document-photo
Covenant RV 40-inch fireplace identification labels; no damage shown.
Human interpretation • confidence 0.98
document-photo
Metal panel with taped areas and an identification label; no clear physical damage is visible.
Human interpretation • confidence 0.82
supporting-image
Fireplace identification labels shown; no damage is visible.
Human interpretation • confidence 0.98
supporting-image
Close-up of fireplace housing with a partially legible date/code label; no damage shown.
Human interpretation • confidence 0.62
work-order-image
Metal panel with two black tape patches and an identification label; no clear damage visible.
Human interpretation • confidence 0.78
work-order-image
Electric fireplace shown with multiple marked areas on the lower front trim.
Human interpretation • confidence 0.82
work-order-image
Covenant RV 40-inch fireplace identification labels; no damage shown.
Human interpretation • confidence 0.98
work-order-image
RV entry step and mounting area shown; no clear damage is visible.
Human interpretation • confidence 0.78
work-order-image
RV side window, fender skirt, and tandem wheels shown; no clear damage visible.
Human interpretation • confidence 0.72
work-order-image
RV screen door and entry hardware shown; no clear damage is visible.
Human interpretation • confidence 0.72
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Covenant 40-inch electric fireplace identification labels; no damage shown.
Human interpretation • confidence 0.98
supporting-image
Close-up of a metal fireplace housing with a blurred identification label; no damage is clearly shown.
Human interpretation • confidence 0.56
supporting-image
No human-level description yet.
supporting-image
No human-level description yet.
supporting-image
Covenant RV 40-inch electric fireplace identification label; no damage visible.
Human interpretation • confidence 0.98
Claim Lines
complaint
Customer states Screen Door doesnt W 1021 FORES operate smoothly and flexes and binds up and wont shut completely.
partial-match • confidence 0.42
complaint
Customer states Screen Door doesnt W 1021 FORES operate smoothly and flexes and binds up and wont shut completely.
needs-review • confidence 0.33
complaint
Customer states Screen Door doesnt W 1021 FORES operate smoothly and flexes and binds up and wont shut completely.
needs-review • confidence 0.33
cause
SCREEN DOOR MEASURED
partial-match • confidence 0.42
cause
SCREEN DOOR MEASURED
needs-review • confidence 0.33
cause
SCREEN DOOR MEASURED
needs-review • confidence 0.33
correction
NEED NEW SCREEN DOOR .5 REQUESTED
partial-match • confidence 0.42
correction
NEED NEW SCREEN DOOR .5 REQUESTED
needs-review • confidence 0.33
correction
NEED NEW SCREEN DOOR .5 REQUESTED
needs-review • confidence 0.33
complaint
Customer states fireplace will not turn W 1021 FORES on.
partial-match • confidence 0.39
complaint
Customer states fireplace will not turn W 1021 FORES on.
partial-match • confidence 0.49
complaint
Customer states fireplace will not turn W 1021 FORES on.
partial-match • confidence 0.49
cause
Test fireplace for operation. Not turning on. Tested outlet for power. There is power, but will not turn on. Need to order new one.
partial-match • confidence 0.39
cause
Test fireplace for operation. Not turning on. Tested outlet for power. There is power, but will not turn on. Need to order new one.
partial-match • confidence 0.49
cause
Test fireplace for operation. Not turning on. Tested outlet for power. There is power, but will not turn on. Need to order new one.
partial-match • confidence 0.49
correction
NEED NEW FIREPLACE REQUEST .5 SC SERVICE CALL TO KINNEY LAKE CAMPGROUND SITE 510 I FSC FREE
partial-match • confidence 0.39
correction
NEED NEW FIREPLACE REQUEST .5 SC SERVICE CALL TO KINNEY LAKE CAMPGROUND SITE 510 I FSC FREE
partial-match • confidence 0.49
correction
NEED NEW FIREPLACE REQUEST .5 SC SERVICE CALL TO KINNEY LAKE CAMPGROUND SITE 510 I FSC FREE
partial-match • confidence 0.49
Evidence Thread
Alix Mongiat
processor • Aug 19, 2026, 9:14 AM
@Matt F I have two photos in this folder and nothing else. Please advise.
Alix Mongiat
processor • Aug 31, 2026, 7:55 AM
PA 2793209 has been submitted for approval.
Alix Mongiat
processor • Aug 31, 2026, 8:31 AM
@Dustin L @Destinee M
Job 1: approved for 0.5 hour
Job 2: approved for 0.3 hour (flat rate)
pending photo of the cord cut off for final payment
Alix Mongiat
processor • Sep 8, 2026, 10:21 AM
@Destinee M Do you know if this is for anything? There was a folder and two photos added but no work order or anything. Thank you!
Destinee McGinley
dealer_or_external • Sep 8, 2026, 10:33 AM
@Alix M I have no idea
Alix Mongiat
processor • Oct 5, 2026, 2:00 PM
@Destinee M @Dustin L It appears this is done in IDS. I found the invoice for Job 2, but I need an invoice for Job 1.
ics ai
processor • Oct 15, 2026, 7:28 PM
@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13937. The current packet documents completed Job 1 screen-door repair and Job 2 fireplace replacement. All eight photos were checked: they show the screen-door condition/repair area, fireplace labels, and the installed fireplace, but I do not see the required photo of the fireplace cord cut off. The live sidebar states the Job 2 invoice was found, but the Job 1 invoice is still needed; Job 2 final payment is also pending the cut-cord photo. Please upload the Job 1 invoice and the required cut-cord photo so both jobs can be finalized for payment. No source files or claim status were changed. [ICS-AI-GRE-13937-20261015-8faad22d2a64]
Alix Mongiat
processor • Oct 30, 2026, 10:54 AM
This has been submitted for payment. (Part for job 1 is under $150, so I should be able to submit without a receipt.)
Alix Mongiat
processor • Oct 30, 2026, 10:55 AM
@Destinee M @Dustin L We need photos of the cord cut on the fireplace for this to pay.
Claim Files
13937 final hh.pdf
pdf • Oct 6, 2026, 2:28 PM • 649,083 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13937 - LUEDKE/13937 final hh.pdf
13937 final hh.pdf
pdf • Oct 6, 2026, 2:28 PM • 649,083 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13937 - LUEDKE/13937 final hh.pdf
Invoice 14926149 - fireplace.pdf
pdf • Oct 5, 2026, 1:58 PM • 60,521 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13937 - LUEDKE/Invoice 14926149 - fireplace.pdf
Invoice 14926149 - fireplace.pdf
pdf • Oct 5, 2026, 1:58 PM • 60,521 bytes
/home/openclaw/nas/Dropbox/GRE 8220/6- Ready to Submit -iCS- GRE/Forest River/13937 - LUEDKE/Invoice 14926149 - fireplace.pdf
Invoice 14926149 - fireplace.pdf
pdf • Oct 5, 2026, 1:58 PM • 60,521 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13937 - LUEDKE/Invoice 14926149 - fireplace.pdf
13937 - LUEDKE.pdf
pdf • Aug 29, 2026, 11:38 AM • 72,787 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Forest River/13937 - LUEDKE/13937 - LUEDKE.pdf
13937 - LUEDKE.pdf
pdf • Aug 29, 2026, 11:38 AM • 72,787 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13937 - LUEDKE/13937 - LUEDKE.pdf
13937 - LUEDKE.pdf
pdf • Aug 29, 2026, 11:38 AM • 72,787 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/13937 - LUEDKE/13937 - LUEDKE.pdf