Claim explorer / evidence thread
Claim 13857
GRE 8220 • Alix • Pre-Auth Needed • keystone
risk 0.00
deadline Approaching deadline
images 0
matched 3
review 2
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
31d elapsed • 0d remaining
Analyzed
Approaching deadline
31d elapsed • 0d remaining
Awaiting OEM
Upcoming statutory deadline
31d elapsed • 0d remaining
Auto-Approved
Upcoming statutory deadline
31d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
31d elapsed • 14d remaining
Escalation Eligible
Upcoming statutory deadline
31d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
31d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
2
No active evidence gaps are listed.
Deadline Status
Approaching deadline
31 days open in the visible workflow.
Recommended Action
Generate OEM Demand Letter
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 1, 2026, 2:00 PM to Aug 3, 2026, 3:29 AM.
Indexed evidence
1 docs / 10 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
31 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Keystone/WO_13857_JOB_3_2026.07.31_12.56.03.jpeg
Timeline
First seen Aug 1, 2026, 2:00 PM • last seen Aug 3, 2026, 3:29 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
Aug 14, 2026, 12:37 PM • processor • @Dustin L @Destinee M
Job 1: approved for 0.2 hour
Job 2: denied - excluded from limited warranty
Job 3: approved for 1.5 hour - dealer needs to order part
Role mix
Dealer 0 • OEM 0 • Processor 9
Decision cues
Denial signals 1 • info / missing-doc asks 4 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
Claim Lines
complaint
CUSTOMER STATES WHEN RUNNING BLACK TANK W 1025 KEYST FLUSH WATER COMES FROM UNDERBELLY
matched • confidence 0.66
cause
pics taken dripping from backside of exterior water inlet for black tank flush
matched • confidence 0.66
correction
Will need a new water inlet for black tank flush.... REQUEST .5
matched • confidence 0.66
complaint
CUSTOMER STATES SLIDING GLASS DOOR NOT W 1025 KEYST CLOSING RIGHT
partial-match • confidence 0.41
cause
it's was exterior screen door needs adjustments pic taken
partial-match • confidence 0.59
correction
adjustments made to upper and lower screen door roller the screen is opening and closing with ease REQUEST .25
partial-match • confidence 0.59
complaint
CUSTOMER STATES ACS ARE NOT BLOWING W 1025 KEYST RIGHT
needs-review • confidence 0.33
cause
the kitchen ac pics taken amp draw is 5.5 for 20 minutes outside temp 73 and air coming out of ac is 63 degrees low coolant leak
partial-match • confidence 0.40
correction
needs new ac for kitchen REQUEST 2 HOURS AND
needs-review • confidence 0.33
Evidence Thread
Alix Mongiat
processor • Aug 3, 2026, 8:55 AM
@Dustin L @Randall B @Matt F Flat Rate for R&R AC is only 1 hour. If you want me to request 2 hours, I need more information as to why it will take you 2 hours since the difference is double the flat rate. Thanks!
Alix Mongiat
processor • Aug 3, 2026, 8:55 AM
PREAUTH141975 is in draft status until we get response regarding Job 3 time requested.
Dustin Lucas
dealer_or_external • Aug 3, 2026, 12:03 PM
@Alix M this is a mobile service job with one person out in the field without access to in shop tools (forklift, skylift)
Alix Mongiat
processor • Aug 3, 2026, 12:57 PM
PREAUTH141975 has been submitted for approval.
Alix Mongiat
processor • Aug 7, 2026, 10:26 AM
Emailed Keystone for an update
Alix Mongiat
processor • Aug 11, 2026, 9:35 AM
Response from Keystone
Thank you for reaching out to us regarding the expedited review of your pre-authorization request. Due to a higher-than-normal influx of requests, it is taking us a little longer to review. In order to make sure all of our dealerships get the same level of care, we are reviewing as quickly as possible in order of oldest to newest.
Alix Mongiat
processor • Aug 11, 2026, 11:23 AM
@Destinee M @Dustin L @Matt F This need the AC form filled out for Job 3. Sorry I missed this initially.
Alix Mongiat
processor • Aug 13, 2026, 2:10 PM
I see this form was uploaded. Without a comment on this or being moved to Information requested, I don't know that this is done. Please make sure you are following the proper steps so we can get these processed in a timely manner. Thanks.
Alix Mongiat
processor • Aug 13, 2026, 2:12 PM
Added completed form to PA.
Alix Mongiat
processor • Aug 14, 2026, 12:37 PM
@Dustin L @Destinee M
Job 1: approved for 0.2 hour
Job 2: denied - excluded from limited warranty
Job 3: approved for 1.5 hour - dealer needs to order part
Claim Files
13857.pdf
main-pdf • Aug 1, 2026, 1:56 PM • 73,869 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13857/13857.pdf