Claim explorer / evidence thread
Claim 13856
GRE 8220 • Alix • Write Off • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 6
Warranty deadline timeline
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Uploaded
Completed stage
91d elapsed • 0d remaining
Analyzed
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Awaiting OEM
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91d elapsed • 0d remaining
Auto-Approved
Completed stage
91d elapsed • 0d remaining
Payment Due
Completed stage
91d elapsed • 0d remaining
Escalation Eligible
Overdue / escalation ready
91d elapsed • 0d remaining • Overdue
Resolved
Upcoming statutory deadline
91d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$750.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
6
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
91 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 12 • RO lines 6 • human-described photos 10 • 3C yellow • reconciliation reconciled • linked side comments 2
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
8
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 1, 2026, 4:08 PM to Sep 10, 2026, 2:58 AM.
Indexed evidence
3 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
91 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13856/77F - 9420X330.pdf
Timeline
First seen Aug 1, 2026, 4:08 PM • last seen Sep 10, 2026, 2:58 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
10 indexed side comments on this claim.
Latest visible thread signal
Oct 20, 2026, 7:51 PM • processor • TESTING AND LEARNING — Testing/Learning claim 13856, GRE 8220 / Write Off. The original RO proposed a room-sensor repair after the thermostat stayed at 77°F and bills $140 labor, but the later native discussion changes t
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 3 • approval signals 1
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
CUSTOMER STATES THERMOSTAT IS STUCK AND W 1021 FORES WILL NOT ADJUST TEMP IS STUCK IN ZONE 1 AT 77 DEGREES
partial-match • confidence 0.53
complaint
CUSTOMER STATES THERMOSTAT IS STUCK AND W 1021 FORES WILL NOT ADJUST TEMP IS STUCK IN ZONE 1 AT 77 DEGREES
partial-match • confidence 0.44
complaint
CUSTOMER STATES THERMOSTAT IS STUCK AND W 1021 FORES WILL NOT ADJUST TEMP IS STUCK IN ZONE 1 AT 77 DEGREES
partial-match • confidence 0.44
complaint
CUSTOMER STATES THERMOSTAT IS STUCK AND W 1021 FORES WILL NOT ADJUST TEMP IS STUCK IN ZONE 1 AT 77 DEGREES
needs-review • confidence 0.12
cause
pics taken of ac and thermostat checked voltage was good at thermostat and ac the thermostat is stuck at 77 degrees I did amp draw of 10.3 outside temperature 80 degrees air coming out of ac is 50 so I tryed a hard reset no change pulled down control board from ac and tested room sensor at the control board no ohms reading no resistance just no reading room temp to turn off ac needs new room sensor
partial-match • confidence 0.62
cause
pics taken of ac and thermostat checked voltage was good at thermostat and ac the thermostat is stuck at 77 degrees I did amp draw of 10.3 outside temperature 80 degrees air coming out of ac is 50 so I tryed a hard reset no change pulled down control board from ac and tested room sensor at the control board no ohms reading no resistance just no reading room temp to turn off ac needs new room sensor
partial-match • confidence 0.40
cause
pics taken of ac and thermostat checked voltage was good at thermostat and ac the thermostat is stuck at 77 degrees I did amp draw of 10.3 outside temperature 80 degrees air coming out of ac is 50 so I tryed a hard reset no change pulled down control board from ac and tested room sensor at the control board no ohms reading no resistance just no reading room temp to turn off ac needs new room sensor
partial-match • confidence 0.40
cause
pics taken of ac and thermostat checked voltage was good at thermostat and ac the thermostat is stuck at 77 degrees I did amp draw of 10.3 outside temperature 80 degrees air coming out of ac is 50 so I tryed a hard reset no change pulled down control board from ac and tested room sensor at the control board no ohms reading no resistance just no reading room temp to turn off ac needs new room sensor
needs-review • confidence 0.10
correction
needs new room sensor REQUEST .5 AND
needs-review • confidence 0.33
correction
needs new room sensor REQUEST .5 AND
needs-review • confidence 0.33
correction
needs new room sensor REQUEST .5 AND
needs-review • confidence 0.33
correction
needs new room sensor REQUEST .5 AND
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Aug 3, 2026, 8:40 AM
PA 2763025 has been submitted for approval.
Alix Mongiat
processor • Aug 3, 2026, 12:33 PM
@Dustin L @Randall B @Matt F Added instructions to the folder from the vendor. Please let me know if this works.
Alix Mongiat
processor • Aug 19, 2026, 4:17 PM
Following up on this.
Dustin Lucas
dealer_or_external • Aug 19, 2026, 5:27 PM
@Alix M CALLED CMR TO EITHER WALK HIM THROUGH THE FIX OR SCHEDULE ANOTHER SERVICE CALL, WAITING ON HIS RESPONSE
Dustin Lucas
dealer_or_external • Aug 24, 2026, 4:28 PM
@Alix M This fixed the issue customer is happy.
Alix Mongiat
processor • Aug 24, 2026, 5:10 PM
@Dustin L Is there anything we should be requesting on this now or are we good to cancel this PA?
Alix Mongiat
processor • Sep 8, 2026, 10:16 AM
@Dustin L @Destinee M Following up on this. Is there anything we need to request for this or are we good to cancel the PA?
Dustin Lucas
dealer_or_external • Sep 8, 2026, 11:05 AM
@Alix M should be good
Alix Mongiat
processor • Sep 8, 2026, 12:20 PM
Moving to the write off folder.
@Heidi H This is not an actual write off.
iClaims AI
processor • Oct 20, 2026, 7:51 PM
TESTING AND LEARNING — Testing/Learning claim 13856, GRE 8220 / Write Off. The original RO proposed a room-sensor repair after the thermostat stayed at 77°F and bills $140 labor, but the later native discussion changes the conclusion. Vendor instructions were added August 3; on August 24 Dustin confirmed they fixed the issue and the customer was happy. On September 8 staff agreed no further request was needed, and Alix moved the file to Write Off while expressly stating this was not an actual write-off.
WHY NO WARRANTY PAYMENT IS ESTABLISHED: the record supports a resolved setup/operation issue and an intended PA closure, not a documented manufacturer denial of a completed sensor replacement. The supplied 9420-series guide concerns the Zone 1 internal-thermistor setting. The ten photos show the thermostat, sensor leads, control box and displayed temperatures; they do not prove a failed sensor, and no replacement is documented. The prior customer callback and troubleshooting requests were resolved and should not be repeated as outstanding.
WHAT COULD HAVE BEEN DIFFERENT: check the applicable vendor configuration procedure before concluding a part has failed, record the successful correction in the final RO, and reconcile any diagnostic charge or expressly authorized diagnostic allowance before treating it as a warranty receivable. This folder's general unpaid/write-off designation conflicts with its specific closure note; reconcile the $140 RO charge against the actual ledger rather than calling it a proven $140 loss. No payment, final PA cancellation record or accounting write-off is supplied. Retrospective learning only; no new repair or manufacturer contact is requested. @Chris B @Heidi H @Tricia H
Claim Files
13856.pdf
main-pdf • Aug 1, 2026, 4:01 PM • 72,044 bytes
/home/openclaw/nas/Dropbox/GRE 8220/Write Off/13856/13856.pdf
13856.pdf
main-pdf • Aug 1, 2026, 4:01 PM • 72,044 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13856/13856.pdf
REEKIE.pdf
main-pdf • Aug 1, 2026, 4:01 PM • 72,044 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/REEKIE - 13856/REEKIE.pdf