Claim explorer / evidence thread
Claim 13846
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 7
Warranty deadline timeline
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31d elapsed • 14d remaining
Escalation Eligible
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Resolved
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AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
7
No active evidence gaps are listed.
Deadline Status
Approaching deadline
31 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
9
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 1, 2026, 4:13 PM to Aug 28, 2026, 2:57 AM.
Indexed evidence
4 docs / 0 images
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Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
31 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13846/Claim 2780050.pdf
Timeline
First seen Aug 1, 2026, 4:13 PM • last seen Aug 28, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
9 indexed side comments on this claim.
Latest visible thread signal
Aug 27, 2026, 2:41 PM • processor • Claim 2780050 paid on check 3216368 for $14.
Role mix
Dealer 0 • OEM 0 • Processor 7
Decision cues
Denial signals 0 • info / missing-doc asks 4 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES AWNING WILL NOT RETRACT W 1021 FORES
needs-review • confidence 0.30
cause
pics taken I checked voltage to controller is 13.15 volts the awning will extend but not retract I reverse wires on controller board to get awning to retract on extend mode so therefore the wiring and awning motor is good I diagnose a bad unity board
partial-match • confidence 0.41
correction
need new control module board REQUEST 1 HOUR AND
partial-match • confidence 0.58
complaint
CUSTOMER STATES CABINET DOOR NOTED BY W 1021 FORES DELIVERY TECH IS CRACKED
partial-match • confidence 0.41
cause
in the kitchen near the sink on left side the middle lower cabinet door is cracked on top pics and measurements taken
partial-match • confidence 0.41
correction
Will need a complete cabinet door REQUEST .5 AND
partial-match • confidence 0.41
complaint
CUSTOMER STATES WATER IS POOLING IN W 1021 FORES SLIDE TOPPER OVER LIVING ROOM WONDERING ABOUT TIGHTENING
needs-review • confidence 0.35
cause
pics taken seems like water was hanging in the middle for a while on slide topper alsovlooks like rube maybe sagging a little in middle
needs-review • confidence 0.35
correction
disconnected slide topper arm and added more tension on slide topper fabric seems to help if anything customer can Continued on page 2 PAGE 2 Work Order : 13846
needs-review • confidence 0.32
complaint
CUSTOMER STATES LIGHT AT DOORWAY WORKS W 1021 FORES BUT BUTTON ON COVER DOESNT
needs-review • confidence 0.25
cause
the lens on light near the front entry door was not all the way complete seated onto light fixture
needs-review • confidence 0.29
correction
I had taken light lens off fiscally inspect all components on light re attached the lens so it's completely tight on fixture the light button on light itself is working REQUEST .23 SC CUSTOMER REQUESTS SERVICE CALL TO 8902 MADELINE LAKE I FSC FREE ROAD WOODRUFF WI
needs-review • confidence 0.29
Evidence Thread
Alix Mongiat
processor • Aug 3, 2026, 10:34 AM
@Dustin L @Randall B @Matt F
Job 1:
We need to verify the Unity board. Put the RV on battery power only then remove the Awning wires from the Unity and test the following. What is the voltage at the Unity X270D for BATT 1 & BATT 2? (two readings at the Unity board)
What is the voltage while pressing Extend at the 15amp REV Extend PINs where the Awning is wired to?
What is the voltage while pressing Retract at the 15amp REV Retract PINs where the Awning is wired to?
*PLEASE RESPOND TO ALL QUESTIONS.
Dustin Lucas
dealer_or_external • Aug 3, 2026, 12:56 PM
This unit is in woodruff wisconsin over a 2 hour trip, our rvia certified technician has diagnosed the unity board as the problem.
We do not need a diagnosis we are requesting authorization.
Alix Mongiat
processor • Aug 3, 2026, 1:06 PM
@Dustin L This came from the vendor, not from me. They are requesting this information. These need to be answered. @Heidi H
Dustin Lucas
dealer_or_external • Aug 3, 2026, 2:18 PM
@Alix M @Heidi H We are requesting Forest River get involved on this per The First Stop Warranty program as the vendor is requesting information not in the Forest River Flat Rate Guide and we are unavailable to look at the unit as it is off site.
Alix Mongiat
processor • Aug 3, 2026, 2:36 PM
I have reached out to Forest River, I will let you know their response.
Alix Mongiat
processor • Aug 3, 2026, 4:54 PM
This is from forest river
After speaking with my manager on this we are going to goodwill the unity board and the time being requested to you and the customer. Please note that the questions LCI has requested are now being requested every time there is a Unity Board issue, these are requirements of the vendor being able to properly diagnose the issue as with these boards there are multiple possible factors that can go into why it is appearing as "defective", these questions will need to be answered for any Unity Board issues moving forward.
Dustin Lucas Matt Ferkey Randall Boggs let your technicians know this please.
Alix Mongiat
processor • Aug 6, 2026, 9:02 AM
@Dustin L @Destinee M @Matt F @Randall B
Job 1: approved for 1 hour
Job 2: approved for 0.4 hour (flat rate)
Job 3: approved for 0.8 hour-
we can authorize for the tightening however please note water pooling is very normal and there is not a way to prevent this.
Job 4: approved for 0.1 hour (flat rate)
Alix Mongiat
processor • Aug 18, 2026, 11:26 AM
Claim 2780050 has been submitted for payment for Job 4 since that is completed based on this WO.
Alix Mongiat
processor • Aug 27, 2026, 2:41 PM
Claim 2780050 paid on check 3216368 for $14.
Claim Files
13846.pdf
main-pdf • Aug 1, 2026, 4:08 PM • 73,461 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Flagstaff/13846/13846.pdf
13846.pdf
main-pdf • Aug 1, 2026, 4:08 PM • 73,461 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Flagstaff/13846/13846.pdf
13846.pdf
main-pdf • Aug 1, 2026, 4:08 PM • 73,461 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Flagstaff/13846/13846.pdf
KAMMERER.pdf
main-pdf • Aug 1, 2026, 4:08 PM • 73,461 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Forest River/KAMMERER - 13846/KAMMERER.pdf