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Claim 13769B
GRE 8220 • Alix • Info Needed • forest-river
risk 0.00
deadline Pending
images 0
matched 0
review 12
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
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Compliance Score
100/100
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Violations Detected
1
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Missing Items
12
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Deadline Status
Pending
11 days open in the visible workflow.
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US dispute readiness
Evidence packet check
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Estimated pack size
12
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Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Aug 21, 2026, 10:41 AM to Sep 1, 2026, 2:57 AM.
Indexed evidence
2 docs / 0 images
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Available
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AI / citation gate
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Escalation posture
Monitor
11 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/DAIN WARR 3.jpg
Timeline
First seen Aug 21, 2026, 10:41 AM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
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Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Sep 1, 2026, 2:55 PM • dealer_or_external • @Dustin L
Role mix
Dealer 0 • OEM 0 • Processor 19
Decision cues
Denial signals 0 • info / missing-doc asks 40 • approval signals 9
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Claim Lines
complaint
WARRANTY REPAIR 1 - all three of the W 1021 FORES floor vents are cracked around the screw head
needs-review • confidence 0.17
cause
The heat duct covers in the living area by the fridge and the one in front of the bed have a crack from the screw being tightened to much we will have to order three new duct covers
needs-review • confidence 0.25
correction
REPLACE 3 DUCT COVERS REQUEST 0.75 WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 2 -the plastic corner W 1021 FORES molding on the front t molding on the slide is bent out. Corner block was installed too high. Will need to replace t-molding due to exposed holes when corner block is lowered.
needs-review • confidence 0.31
cause
The corner plastic piece on the t molding bent out from being mounted to high up, if we moved it down it would expose holes above it so we would need to replace the whole piece of t-molding
needs-review • confidence 0.25
correction
REPLACE T MOLDING REQUEST 1 HOUR WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 3 - Water pump is W 1021 FORES intermittent. Sometimes it will turn on when opening a faucet, sometimes it will not turn on when opening a faucet.
needs-review • confidence 0.19
cause
BAD PUMP
needs-review • confidence 0.06
correction
NEED NEW PUMP REQUEST 0.80 WARR
needs-review • confidence 0.11
complaint
WARRANTY REPAIR 4 - Customer states the W 1021 FORES Continued on page 2 PAGE 2 Work Order : 13769B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** entry door lock cylinder on the handle portion will not turn with the key but the dead bolt works fine.
needs-review • confidence 0.21
cause
UNKNOWN
needs-review • confidence 0.00
correction
REQUESTING 1 HOUR DIAG
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Aug 21, 2026, 10:41 AM
@Destinee M @Matt F Please provide requested labor times- there is no time on this work order.
Alix Mongiat
processor • Aug 21, 2026, 10:44 AM
Claim 2784485 is in draft status until we get labor times for Warranty repairs 1 and 2.
*There are not complete 3 c's for warranty repairs 3 and 4 so those cannot be entered.
Destinee McGinley
dealer_or_external • Aug 21, 2026, 11:19 AM
@Alix M
Alix Mongiat
processor • Aug 21, 2026, 11:40 AM
@Destinee M @Matt F Sine you have now provided complete 3 C's for Warranty Repair 3 and 4, we need photos. Please make sure there are photos of the tags on the pump with the s/m number.
Alix Mongiat
processor • Aug 21, 2026, 11:42 AM
Water pump photos needed;
Dealers must submit pictures of the following:
1. The water pump itself
2. The defect if possible
3. The label showing the model & serial number and MFG date
Destinee McGinley
dealer_or_external • Aug 21, 2026, 11:48 AM
I can see if the customer can get the photos. the unit is not here @Alix M
Alix Mongiat
processor • Aug 21, 2026, 12:05 PM
Okay, this will not get approved without those. I am going to submit this and let FR come back asking for photos.
Alix Mongiat
processor • Aug 21, 2026, 12:07 PM
2784485 has been submitted for approval.
Alix Mongiat
processor • Aug 21, 2026, 12:42 PM
@Destinee M @Matt F
From Forest River;
Warranty Repair 1 - approved for 0.3 hour (flat rate)
Warranty Repair 2: approved for 1 hour
Warranty Repair 3: attach a photo of the model and serial number
Warranty Repair 4: photos required
Destinee McGinley
dealer_or_external • Aug 21, 2026, 12:47 PM
@Alix M REPAIR ONE IS TO REPLACE 3 VENTS, IS THAT 0.3 TO REPLACE EACH ONE?
Alix Mongiat
processor • Aug 21, 2026, 1:00 PM
@Destinee M Flat rate is 0.1 hour per vent cover, so 0.3 for all.
Destinee McGinley
dealer_or_external • Aug 21, 2026, 1:05 PM
@Alix M IS THIS THE FLAT RATE CODE?
70-170-24-00-002111
Alix Mongiat
processor • Aug 21, 2026, 1:07 PM
30-103-01-00-001129
Alix Mongiat
processor • Aug 28, 2026, 10:08 AM
Following up on the following:
Warranty Repair 3: attach a photo of the model and serial number
Warranty Repair 4: photos required
Destinee McGinley
dealer_or_external • Aug 28, 2026, 10:16 AM
@Alix M IVE REACHED OUT TO THE CUSTOMER MULTIPLE TIMES WITH NOTHING BACK YET
Destinee McGinley
dealer_or_external • Aug 31, 2026, 9:57 AM
@Alix M PHOTOS UPLOADED
Alix Mongiat
processor • Aug 31, 2026, 10:07 AM
Added. Thank you.
Alix Mongiat
processor • Aug 31, 2026, 12:20 PM
@Destinee M @Dustin L @Matt F FR is asking for the correction for Warranty Repair 4.
Alix Mongiat
processor • Aug 31, 2026, 12:22 PM
Warranty Repair 1: approved for 0.3 hour (flat rate 0.1 x 3)
Warranty Repair 2: approved for 1 hour
Warranty Repair 3: approved for 0.5 hour (flat rate)
Destinee McGinley
dealer_or_external • Aug 31, 2026, 12:37 PM
@Alix M WE ARE REQUESTING ONE HOUR DIAG AS THE UNIT IS NO LONGER HERE AND WE DO NOT KNOW WHAT THE ISSUE IS
Alix Mongiat
processor • Aug 31, 2026, 1:33 PM
@Destinee M That is what I have entered on this, but they are asking for the complete 3 C's. I can go back and let them know the unit is no longer there and that you will get the correction when it is back, but they will most likely not approve diag with no correction.
Alix Mongiat
processor • Aug 31, 2026, 1:34 PM
I have added notes to see what FR says.
Alix Mongiat
processor • Aug 31, 2026, 2:20 PM
@Destinee M From Forest River:
1 hour for diag time on this issue is excessive , please advise
Destinee McGinley
dealer_or_external • Aug 31, 2026, 2:48 PM
@Alix M 1 HOUR IS OUR STANDARD DIAG TIME AND IF WE CAN ALSO FIX THE ISSUE IN THAT TIME, WE DO.
Alix Mongiat
processor • Aug 31, 2026, 5:57 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there.
Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only.
If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes.
If the entry door is a Lippert (LCI) door, Dealers must submit pictures of:
1. The lock itself
2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly
3. The door tag
All pictures must be in JPEG, PNG, or PDF formats only.
Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
Alix Mongiat
processor • Aug 31, 2026, 6:04 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there.
Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only.
If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes.
If the entry door is a Lippert (LCI) door, Dealers must submit pictures of:
1. The lock itself
2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly
3. The door tag
All pictures must be in JPEG, PNG, or PDF formats only.
Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
Alix Mongiat
processor • Aug 31, 2026, 6:06 PM
@Destinee M Replacing the entry door lock flat rate is only 0.3 hour. They will not approve anything more than that unless the tech notes support it, so the 1 hour is excessive for this repair/diagnosis/replacement. Below is the list of requirements for this labor code so please let the tech know before going out there. You can give me a call if you want so we can discuss this if you'd like.
Exterior/Entry Doors/Replace/LatchIf the entry door is a Dexter door and the lock is a Global lock, Global locks do not need to be returned. All Dealers must submit a picture of the Global lock and of the lock code sticker in lieu of return. All other locks for Dexter doors MUST BE RETURNED WITH THE KEYS from U.S. dealers only. Canadian dealers MUST submit a picture of all door locks and the lock code sticker. All pictures must be submitted in JPEG or PDF format only.
If your entry door is a Hehr International entry door, a picture of the entry door lock is all that will be required for identification purposes.
If the entry door is a Lippert (LCI) door, Dealers must submit pictures of:
1. The lock itself
2. The underside of the lock showing the lock code, which is located on a label on the underside of the lock assembly
3. The door tag
All pictures must be in JPEG, PNG, or PDF formats only.
Dealers must submit pictures of this part (front and back) for Vendor identification purposes. U.S. Dealers may be asked to return this part depending on the Vendor's requirement. Refer to the authorization note on the claim line for instructions if a return is required. (part return is not required)
Destinee McGinley
dealer_or_external • Sep 1, 2026, 2:55 PM
@Alix M
Destinee McGinley
dealer_or_external • Sep 1, 2026, 2:55 PM
@Alix M
Destinee McGinley
dealer_or_external • Sep 1, 2026, 2:55 PM
@Dustin L
Claim Files
13769-DAIN UPDATED.pdf
updated-packet • Aug 21, 2026, 11:18 AM • 72,539 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769-DAIN UPDATED.pdf
13769B-DAIN.pdf
main-pdf • Aug 21, 2026, 10:19 AM • 73,534 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13769B/13769B-DAIN.pdf