Claim Detail

CUSTOMER STATES THERE IS SIGNIFICANT E 14593 VANDE DAMAGE FROM WATER INTRUSION INTO SLIDEOUT IN SPOTS, ONLY RUBBER NO WOOD WOULD LIKE DIAGNOSIS / ESTIMATE ON REPAIRS

partial-match • confidence 0.46

CUSTOMER STATES THERE IS SIGNIFICANT E 14593 VANDE DAMAGE FROM WATER INTRUSION INTO SLIDEOUT IN SPOTS, ONLY RUBBER NO WOOD WOULD LIKE DIAGNOSIS / ESTIMATE ON REPAIRS

partial-match • confidence 0.46

dealer_or_external • Aug 3, 2026, 9:33 AM

@Alix M SUBMITTED VANDER MOLEN.PDF THAT HAS ESTIMATE FOR REPAIRS

processor • Aug 3, 2026, 9:50 AM

@Dustin L Will this be a sublet then? I am still unsure what you are asking me to submit for a total of anything.

dealer_or_external • Aug 3, 2026, 11:59 AM

@Alix M Labor on that updated on the vander molen.pdf 50.6 hours requested, This is an estimate to repair the slide out, customer called in to forest river and forest river has a note in the vin

processor • Aug 3, 2026, 12:47 PM

2763692 has been submitted for approval.

processor • Aug 4, 2026, 8:46 AM

@Matt F @Dustin L @Randall B From forest river: attach photos of the exterior seals slide roof line transition strips for review

dealer_or_external • Aug 6, 2026, 11:20 AM

@Dustin L

dealer_or_external • Aug 13, 2026, 2:10 PM

@Alix M Pictures uploaded of slid roof line transition strips already

processor • Aug 13, 2026, 2:17 PM

All photos were already uploaded to the claim and they still requested them. I will let them know to review again.

processor • Aug 14, 2026, 10:31 AM

@Dustin L @Destinee M @Matt F From FR: so, the labor request is excessive, any interior damage will need to be submitted in in different labor lines along with photos for review, and clarify if this line is for the bunk room slide roof r/r?

processor • Aug 25, 2026, 8:44 AM

Following up on this. We will need a new WO with the interior lines separated with how much labor time it will take to complete them. And then the exterior line separate with the same information. Thanks.

processor • Sep 8, 2026, 10:19 AM

@Destinee M @Dustin L @Matt F Following up on this one again. Thank you.

processor • Sep 15, 2026, 9:00 AM

Following up.

dealer_or_external • Sep 16, 2026, 12:10 PM

@Alix M UPLOADED NEW RO WITH LABOR SPLIT INTERIOR/EXTERIOR IS KITCHEN SLIDE OUT

processor • Sep 16, 2026, 1:16 PM

@Alix M I believe I have interpreted the updated RO. The repairs that the technician would have to do for the interior I've highlighted here. The remaining repairs from the technician notes in job 1 would be what is needed for the exterior repair. @Dustin L the updated repair line you sent for job two is incomplete, there are no technician repair notes associated with this job,. All of the notes of been left on job 1. We would have to "create" technician notes ourselves in the manufacturers portal.. @Matt F and @Chris B please review and let us know how you would like us to proceed.

processor • Sep 16, 2026, 1:20 PM

Also, this is just one customer concern, the manufacturer asked for it to be split into two different jobs.

processor • Sep 16, 2026, 3:22 PM

@Dustin L @Matt F From Forest River: After further review , we are requesting this unit to be dispatched to our facility for further inspection and repairs as we would like to inspect further the cause , I have attached the dispatch form if dealer and customer agree , please advise *Adding the form to the folder. I DID NOT GO BACK AND UPDATE THE PA WITH INTERIOR VS EXTERIOR INFORMATION YET as we were waiting for guidance. @Heidi H @Chris B

processor • Sep 16, 2026, 3:36 PM

Why do they want it into two jobs? I don’t see a reason for it.

processor • Sep 16, 2026, 3:41 PM

Seen the email now. I am sure Matt Ferkey would not mind it going back to the factory as this type of repair just clogs the shop and Greeneway will never get paid what they will have into it.

processor • Sep 21, 2026, 1:53 PM

I haven't heard anything back on this yet.

dealer_or_external • Sep 21, 2026, 3:23 PM

@Alix M Sent Customer the form requested to fill out and send in

processor • Sep 23, 2026, 2:35 PM

@Dustin L @Matt F From FR: please advise with customer I  will need the form completed and submitted to us, so the unit can be added to our schedule

processor • Oct 13, 2026, 9:30 AM

Following up on this. Thank you!

processor • Oct 13, 2026, 9:59 AM

@Dustin L @Matt F Forest River is asking if there is a phone number for the customer - just confirming it is 414-202-6525?

processor • Oct 16, 2026, 11:37 PM

Hi everyone — I reviewed the five PDFs and 39 photos, including the latest edited RO and sidebar exchange. Chris, the split may be intended to separate the customer-pay diagnostic/service call (Job 1, billed to the customer) from the warranty repair estimate (Job 2, billed to Forest River). However, the technician narrative in Job 1 combines the exterior slide-roof leak and interior water damage, while Job 2 has no separate technician cause/correction notes. So the current file does not yet establish why the repair was split or how the scope is allocated; please confirm with Forest River whether they require separate jobs and revise the RO so each job has its own cause, repair steps, parts, and labor. The parts list remains estimate-only with zero quantities/placeholders, and all 39 photos are labeled to Job 1 rather than the new Job 2; please itemize/price the needed parts and map supporting photos to each scope. The Factory Service Agreement PDF is blank; please complete it if this unit is being returned for factory service. Thanks. @Chris B @Alix M @Randall B @Matt F @Heidi H @Tricia H @Destinee M @Kimberly F

dealer_or_external • Oct 22, 2026, 3:44 PM

@Alix M Yes this is the current number for the customer, customer is awaiting contact, customer says he has not received a call or a voicemail, would like contact asap

dealer_or_external • Oct 22, 2026, 3:45 PM

@Alix M email is mjvandermolen@gmail.com also

processor • Oct 22, 2026, 3:58 PM

@Destinee M @Dustin L I added the form that needed to be sent to the customer - I can give the email to Forest River and see if they will email them. They were expecting the dealership to. Thank you.

processor • Oct 22, 2026, 4:00 PM

I have sent the customer's contact info to forest river.

dealer_or_external • Oct 22, 2026, 4:46 PM

@Alix M Customer filled out form and has it for them

processor • Oct 28, 2026, 10:04 AM

@Dustin L @Matt F Forest River and the customer have worked this out and the unit will be going to Forest River in March. How much time do you have in this for the inspection so we can get that paid?

dealer_or_external • Oct 28, 2026, 10:30 AM

@Alix M Right now we have 2.29 actual technician hours inspecting, measuring, photographing, etc to put together an estimate plus $56.25 for a service call out to the unit.

processor • Oct 28, 2026, 10:52 AM

Thank you. I have sent this to Annette at Forest River. I will let you know if we need anything else.

processor • Oct 29, 2026, 8:06 AM

@Matt F This has been approved for 2.7 hours total which would equal $320.60 for labor $57.40 for the sublet even though they only did an hourly.

processor • Oct 29, 2026, 8:06 AM

Am I good to submit this for payment?

processor • Oct 29, 2026, 12:28 PM

@Matt F I want to confirm I can submit this for payment now. Thanks!

dealer_or_external • Oct 29, 2026, 1:55 PM

@Alix M should be good to go

processor • Oct 29, 2026, 2:15 PM

Thank you!

processor • Oct 29, 2026, 2:16 PM

This has been submitted for payment.