Claim explorer / evidence thread
Claim 13708
GRE 8220 • Alix • Approved / Unpaid • forest-river
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 3
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AI Claim Analysis
Estimated Recovery Amount
$1,500.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
3
No active evidence gaps are listed.
Deadline Status
Approaching deadline
53 days open in the visible workflow.
Recommended Action
Await OEM Response
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
15
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jul 10, 2026, 2:26 PM to Aug 26, 2026, 3:08 AM.
Indexed evidence
3 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
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AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Monitor
53 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13708/Invoice 14887058 - fenderskirt and 1 shade.pdf
Timeline
First seen Jul 10, 2026, 2:26 PM • last seen Aug 26, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
38 indexed side comments on this claim.
Latest visible thread signal
Aug 19, 2026, 10:27 AM • processor • Added invoice for fenderskirt and 1 shade. Other invoice is still in open status.
Role mix
Dealer 0 • OEM 0 • Processor 28
Decision cues
Denial signals 0 • info / missing-doc asks 51 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Claim Lines
complaint
CUSTOMER STATES AWNING BOTH SIDES ARE W 1021 FORES JUTTED OUT AWNING IS BINDING UP AND GETTING WORSE DOESNT COME IN ALL THE WAY
partial-match • confidence 0.47
cause
the awning fabric is stretched and tube is sagging won't close on motor side pics taken of tags need new awning fabric and tube with lights
partial-match • confidence 0.62
correction
Will need awning fabric with tubes and lights REQUEST 2.0
partial-match • confidence 0.57
complaint
CUSTOMER STATES GUTTER STILL LEAKING W 1021 FORES AFTER REPAIR
needs-review • confidence 0.00
cause
Couldn't do and sealants on gutter track due to rainy and storms I'm assuming I can do when fabric and awning tube replacement
needs-review • confidence 0.30
correction
Couldn't do at this time
needs-review • confidence 0.00
complaint
CUSTOMER STATES SHADE ON UPPER SMALL W 1021 FORES WINDOW HAS PINHOLES
partial-match • confidence 0.44
cause
install a front motorized shade but customer also found another shade above tv with pin holes as well pics taken
partial-match • confidence 0.49
correction
installed shade Request .5
partial-match • confidence 0.44
complaint
CUSTOMER STATES FENDER IS BROKE ON BOTH W 1021 FORES SIDES OF TRAILER AND SCREWS POPPED OUT
partial-match • confidence 0.43
cause
pics and measurements taken both fender skirts are cracked will need replacing Continued on page 2 PAGE 2 Work Order : 13708 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************
partial-match • confidence 0.47
correction
needs two fender skirts door side and off door side .... REQUEST 1.0
partial-match • confidence 0.42
complaint
ANOTHER SHADE IN UNIT HAS PINHOLES W 1021 FORES *PICTURES IN LINE 3* AND NEEDS REPLACEMENT
partial-match • confidence 0.44
cause
SHADE HAS PINHOLES
partial-match • confidence 0.44
correction
NEED NEW SHADE REQUEST .5
partial-match • confidence 0.44
Evidence Thread
Alix Mongiat
processor • Jul 10, 2026, 2:26 PM
@Dustin L @Michelle A Confirming I am only requesting Job 5 and not Job 3. Jobs should only be listed once on the WO's.
Michelle Antinoja
dealer_or_external • Jul 10, 2026, 3:52 PM
@Alix M job#1, #3, #4, and #5 should be entered.
3&5 are two different shades.
Alix Mongiat
processor • Jul 10, 2026, 4:12 PM
@Michelle A Then I need requested labor time on Job 3 and I need the photos separated into Job's 3 and 5 for the shades as they are all under Job 3 right now.
Alix Mongiat
processor • Jul 10, 2026, 4:15 PM
It looks to me like they are all the same window in the photos. I need to know which line that belongs to and I need photos of the other job.
Alix Mongiat
processor • Jul 24, 2026, 8:53 AM
@Matt F @Dustin L Please review comments and photos and provided requested information. Thanks!
Dustin Lucas
dealer_or_external • Jul 24, 2026, 12:42 PM
@Alix M Moved pictures to correct line and requested labor in line 3 as requested.
Alix Mongiat
processor • Jul 24, 2026, 1:32 PM
@Dustin L We need photos for Job 3 still. Michelle stated they were two different shades (Job 3 and Job 5) so we need photos of both shades with tags. I only see Job 5 in here now.
Dustin Lucas
dealer_or_external • Jul 30, 2026, 12:27 PM
@Alix M Shade for Job 3 was installed the day of the job, upon install customer pointed out to technician Job 5's Shade being a problem also.
Alix Mongiat
processor • Jul 30, 2026, 12:45 PM
@Dustin L The part should still be there considering you should hold on to parts for 30 days after claim pays. We need photos for job 3 otherwise they will not approve.
Dustin Lucas
dealer_or_external • Jul 30, 2026, 2:10 PM
@Alix M Pictures uploaded of part in warranty cage.
Alix Mongiat
processor • Jul 30, 2026, 2:41 PM
PA 2761068 has been submitted for approval.
Alix Mongiat
processor • Aug 3, 2026, 8:59 AM
@Dustin L @Randall B @Matt F
From Vendor
Job 3: Can you please provide the following: • photo of complete fabric from the top side fully extended • photo of staking screws from each side of the fabric (coach side) • measurement from polycord at rail to polycord at tube - both sides
Dustin Lucas
dealer_or_external • Aug 3, 2026, 10:19 AM
@Alix M This unit is a mobile service work order, we would need to request a service call fee to go back out for additional pictures.
Alix Mongiat
processor • Aug 3, 2026, 10:40 AM
@Dustin L @Randall B @Matt F
Job 1: photo of complete fabric from the top side fully extended
photo of staking screws from each side of the fabric (coach side)
measurement from polycord at rail to polycord at tube - both sides
The shade from Job 3 was already replaced and in your shop, so I dont know why you would need to go back out. But you will either need to get the customer to send you the information/photos requested for Job 1 or you will need to go back out to get them. They do not pay service fees.
Matt Ferkey
dealer_or_external • Aug 3, 2026, 12:58 PM
@Alix M Who is asking for the additional photos? If it is the manufacturer/vendor? If so, I would like to respectfully push back. We were proactive and took a bunch of photos while we were on location. The warranty authorization should not be a burden to the customer.
Alix Mongiat
processor • Aug 3, 2026, 12:59 PM
Yes, it is the vendor. I will see what I can do.
Alix Mongiat
processor • Aug 5, 2026, 12:29 PM
@Matt F @Dustin L @Randall B @Heidi H This is from the vendor:
We have to determine the reason that it is not closing and rolling at an angle. With this size of an awning not having a cradle installed and not receiving the photos we have requested, we are unable to make a determination of clear defect.
Let me know how you want me to respond. I am waiting to see if FR will cover the service call out there or not.
Chris Balderrama
processor • Aug 5, 2026, 12:48 PM
Alix Mongiat - Email Kelly Mosher and explain what’s happening and ask her for help on this.
Chris Balderrama
processor • Aug 5, 2026, 12:48 PM
Alix Mongiat - Email Kelly Mosher and explain what’s happening and ask her for help on this.
Chris Balderrama
processor • Aug 5, 2026, 12:48 PM
Alix Mongiat - Email Kelly Mosher and explain what’s happening and ask her for help on this.
Chris Balderrama
processor • Aug 5, 2026, 12:49 PM
Alix Mongiat - Email Kelly Mosher and explain what’s happening and ask her for help on this.
Alix Mongiat
processor • Aug 5, 2026, 1:01 PM
I have emailed Kelly.
Alix Mongiat
processor • Aug 6, 2026, 10:34 AM
@Dustin L @Randall B @Matt F
From Vendor
Job 1: Can you please provide the following: • photo of complete fabric from the top side fully extended • photo of staking screws from each side of the fabric (coach side) • measurement from polycord at rail to polycord at tube - both sides
Alix Mongiat
processor • Aug 6, 2026, 10:36 AM
@Matt F @Dustin L @Randall B FR will cover a service call to go out to the unit to get the requested information. I am moving this to PA information needed. Let me know how much I need to add to the claim and provide the following:
Job 1: photo of complete fabric from the top side fully extended
photo of staking screws from each side of the fabric (coach side)
measurement from polycord at rail to polycord at tube - both sides
Alix Mongiat
processor • Aug 6, 2026, 10:37 AM
@Matt F @Dustin L @Randall B FR will cover a service call to go out to the unit to get the requested information. I am moving this to PA information needed. Let me know how much I need to add to the claim and provide the following:
Job 1: photo of complete fabric from the top side fully extended
photo of staking screws from each side of the fabric (coach side)
measurement from polycord at rail to polycord at tube - both sides
@Chris B @Heidi H FYI.
Chris Balderrama
processor • Aug 6, 2026, 2:23 PM
Glad Kelly could help!
Dustin Lucas
dealer_or_external • Aug 8, 2026, 11:28 AM
@Alix M PICTURES REQUESTED UPLOADED
Alix Mongiat
processor • Aug 10, 2026, 9:08 AM
Added. Please remember to move the folder to #4 PA information corrected. Thanks.
Alix Mongiat
processor • Aug 10, 2026, 12:04 PM
@Matt F @Destinee M @Dustin L @Randall B
From FR/Vendor:
It looks like we are still missing a photo of staking screws from each side of the fabric (coach side).
Destinee McGinley
dealer_or_external • Aug 10, 2026, 12:49 PM
@Dustin L
Alix Mongiat
processor • Aug 13, 2026, 2:12 PM
Following up on this. Thanks.
Dustin Lucas
dealer_or_external • Aug 13, 2026, 3:42 PM
@Alix M Pictures uploaded (6)
Alix Mongiat
processor • Aug 13, 2026, 3:57 PM
Added. Thank you.
Alix Mongiat
processor • Aug 14, 2026, 12:34 PM
@Dustin L @Matt F @Destinee M
Job 1: approved for 1.5 hours to replace awning fabric
Job 3: approved for 0.4 hour
Job 4: approved for 0.6 hour
Job 5: approved for 0.4 hour
Alix Mongiat
processor • Aug 14, 2026, 12:34 PM
I will need to know how much the extra service call is to add it to this claim as well.
Dustin Lucas
dealer_or_external • Aug 14, 2026, 1:55 PM
@Alix M MILEAGE IS MINIMUM AT 15 MILES, 15X3.75 = 56.25 BEFORE TAX
Alix Mongiat
processor • Aug 14, 2026, 2:29 PM
I will add the total after the work is done and the final RO is uploaded with it on there. Thanks.
Alix Mongiat
processor • Aug 19, 2026, 10:27 AM
Added invoice for fenderskirt and 1 shade. Other invoice is still in open status.
Claim Files
MCDONOUGH - 13708.pdf
pdf • Jul 24, 2026, 12:39 PM • 75,832 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13708/MCDONOUGH - 13708.pdf
MCDONOUGH - 13708.pdf
pdf • Jul 24, 2026, 12:39 PM • 75,832 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13708/MCDONOUGH - 13708.pdf
MCDONOUGH - 13708.pdf
pdf • Jul 24, 2026, 12:39 PM • 75,832 bytes
/home/openclaw/nas/Dropbox/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Forest River/13708/MCDONOUGH - 13708.pdf