Claim explorer / evidence thread
Claim 13693
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 24
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Escalation Eligible
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
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Missing Items
24
No active evidence gaps are listed.
Deadline Status
Approaching deadline
67 days open in the visible workflow.
Recommended Action
Await OEM Response
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US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 26, 2026, 4:35 PM to Sep 1, 2026, 2:57 AM.
Indexed evidence
1 docs / 0 images
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Cross-reference base
Available
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Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
67 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13693/INVOICE#_27578291 (1).pdf
Timeline
First seen Jun 26, 2026, 4:35 PM • last seen Sep 1, 2026, 2:57 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
26 indexed side comments on this claim.
Latest visible thread signal
Aug 31, 2026, 8:43 AM • processor • Uploaded fireplace invoice, that is all that is in GD for this WO.
Role mix
Dealer 0 • OEM 0 • Processor 20
Decision cues
Denial signals 0 • info / missing-doc asks 36 • approval signals 8
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Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
WARRANTY REPAIR 1 - REAR A/C NOT WORKING W 1020 GRAND CORRECTLY. BELIEVES IT IS THE THERMO.
needs-review • confidence 0.05
cause
Look at t-stat for rear ac. Some of the led numbers are burnt out.
needs-review • confidence 0.06
correction
Installed new t-stat and tested. Tested good for operation. REQUEST: .9 WARR
needs-review • confidence 0.06
complaint
WARRANTY REPAIR 2 - FIRE PLACE - FAN W 1020 GRAND DOES NOT COME ON FAULTS TO E1 ERROR CODE.
needs-review • confidence 0.00
cause
Check fireplace for operation. Fan won't turn on. Throwing E3 code. Needs to be replaced. Pics uploaded.
needs-review • confidence 0.05
correction
.... REQUEST: .5 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 3 - MARKS ON THE FLOOR W 1020 GRAND CAUSED BY DINING ROOM SLIDE. - BLACK MARK NEAR FRONT OF SLIDE - RUB MARK MID-SLIDE - FLOOR DOES NOT SEEM TO BE DAMAGED
needs-review • confidence 0.05
cause
Check floor for rub marks from slide floor rubbing on it ds.
needs-review • confidence 0.05
correction
Cleaned with quik-solve. Recommend after market slide skis for main floor. REQUEST: .3 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 4 - MICROWAVE SHUT DOWN W 1020 GRAND 1ST AND ONLY TIME IT WAS USED. - MAKING BAKED POTATOES - COMPLETELY SHUT OFF - BREAKER STILL SET - POWER AT OUTLET - DISPLAY CAME BACK ON ABOUT 20 MINUTES Continued on page 2 PAGE 2 Work Order : 13693 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** LATER - BURNT SMELL IN CAMPER AFTER HAPPENED
needs-review • confidence 0.06
cause
Test micro for operation. Customer had smelled electrical burnt smell after it kicked out on it on when using.
needs-review • confidence 0.05
correction
Tested micro and it works. Heated up a cup of water. Couldn't duplicate issue. REQUEST: .5 WARR
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 5 - WATER OIN BASEMENT W 1020 GRAND FLOOR - MAY COME FROM BATHROOM SINK.
needs-review • confidence 0.12
cause
Test water system for leaks under bathroom sink. Customer found water in basement under sink.
needs-review • confidence 0.12
correction
Water tested several times. Couldn't duplicate leak. REQUEST: .7 WARR
needs-review • confidence 0.12
complaint
WARRANTY REPAIR 6 - BOTTOM TRIM FALLING W 1020 GRAND OFF CABINETS ON THE WALL AT THE REAR OF CAMPER
needs-review • confidence 0.10
cause
Panel under rear cabinet on back wall of unit is falling down. Will need to remove the window valance and shade to reattach panel. 2 hours labor.
needs-review • confidence 0.28
correction
..... REQUEST: 2.0 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 7 - FREEZER DOOR TRACKS W 1020 GRAND - ONE SIDE DOES NOT COME ALL THE WAY OUT OR OTHER SIDE NOT STOPPING PROPERLY. - ON WALK THROUGH WE WERE TOLD TECH HAD CHANGED THE DOOR.
needs-review • confidence 0.05
cause
Check freezer drawer for alignment.
needs-review • confidence 0.00
correction
Took freezer drawer out and checked the glide for any defects. Everything looked good. It's not going to brake or pull out. REQUEST: .5 WARR
needs-review • confidence 0.00
complaint
WARRANTY REPAIR 8 - SEEMS TO BE MOLD ON W 1020 GRAND CEILING ABOVE TV AND NEAR MICROWAVE - HUMIDITY KEPT 40-45% - ONLY USED COOK TOP TWICE (HAM AND EGGS) - OVEN USE ONCE TO REHEAT PIZZA.
needs-review • confidence 0.16
cause
Ceiling has dark spots above ods slide.
needs-review • confidence 0.20
correction
Cleaned with Windex glass cleaner. REQUEST: .5
needs-review • confidence 0.00
Evidence Thread
Alix Mongiat
processor • Jun 26, 2026, 4:35 PM
@Michelle A Warranty Repair 2: we need photos of the actual fireplace and all the tags. We need to know brand. Thanks.
Alix Mongiat
processor • Jun 26, 2026, 4:39 PM
Warranty Repair 4: if you want us to claim anything, we need photos of microwave and tags, but this is NPF and probably won't be paid.
Warranty Repair 5: NPF and no photos.
Alix Mongiat
processor • Jun 26, 2026, 4:39 PM
Warranty Repair 4: if you want us to claim anything, we need photos of microwave and tags, but this is NPF and probably won't be paid.
Warranty Repair 5: NPF and no photos.
Warranty Repair 7: NPF and no photos.
Alix Mongiat
processor • Jun 26, 2026, 4:40 PM
PA 960481 is in draft status.
Alix Mongiat
processor • Jul 2, 2026, 9:13 AM
Following up on this.
Michelle Antinoja
dealer_or_external • Jul 6, 2026, 12:53 PM
@Alix M I have entered further photos for you.
Alix Mongiat
processor • Jul 6, 2026, 1:39 PM
@Michelle A I only see one photo added in here and we needed photos of the actual fireplace.. labor code states REQUIRED- PHOTO OF THE FRONT AND BACK OF THE FIREPLACE + PHOTO SHOWING THE DEFECT + PHOTO OF THE COMPLETE VENDOR TAG WITH THE MODEL AND SERIAL NUMBER.
Michelle Antinoja
dealer_or_external • Jul 6, 2026, 3:04 PM
@Alix M i DON'T KNOW HOW THE ORIGINAL WO GOT DELETED. i ACCIDENTALLY UPLOADED A PHOTOS OF THE RECEIPT FOR A DIFFERENT CUSTOMER. i HAVE ADDED THE FRONT OF THE FIREPLACE FOR YOU AND ALL THE TAGS ON THE FIRE PLACE ARE ALREADY UPLOADED. i AM STILL WAITING ON THE BACK SIDE OF THE UNIT,.
Alix Mongiat
processor • Jul 6, 2026, 5:48 PM
It says I deleted it, which I am not sure how I managed that. I asked Heidi to see if she could restore it for me since it won't let me.
Alix Mongiat
processor • Jul 6, 2026, 5:55 PM
PA 960481 has been submitted for approval for all lines aside from the NPF lines.
Heidi Huntley
processor • Jul 7, 2026, 4:48 PM
@Alix M Here is the original. I've renamed the duplicate pdf.
Heidi Huntley
processor • Jul 7, 2026, 4:51 PM
@Michelle A it looks as though you have added another 13693 today. When you are providing corrections to us, and uploading them in Dropbox, please only upload what is needed. Make sure you aren't pulling everything that you have previously uploaded to us again.
Alix Mongiat
processor • Jul 8, 2026, 9:10 AM
@Alix M Here is the original. I've renamed the duplicate pdf.
Alix Mongiat
processor • Jul 8, 2026, 9:10 AM
@Alix M Here is the original. I've renamed the duplicate pdf.
Alix Mongiat
processor • Jul 8, 2026, 9:10 AM
PA 960481 has been submitted for approval for all lines aside from the NPF lines.
Alix Mongiat
processor • Jul 8, 2026, 11:14 AM
@Michelle A
Warranty Repair 1: Need photo of the A/C serial number tag that is attached to this thermostat
Alix Mongiat
processor • Jul 8, 2026, 11:14 AM
@Michelle A @Dustin L @ANNA F @Matt F
FYI they are noting this on the claims now:
*REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order.
*Dealer to hold parts for 30 days from the claim approved date.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 3:42 PM
@Alix M wE WILL GET A SIGNED COPY TO ENTER ONCE THE UNIT HAS BEEN COMPLETED.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 3:45 PM
@Alix M ADDED PHOTOS REQUESTED
Alix Mongiat
processor • Jul 8, 2026, 3:52 PM
@Michelle A I think you misunderstood their request. They need the A/C serial number and tag that goes with this thermostat. So the tag from the A/C unit. The tag you uploaded is already on the claim.
Michelle Antinoja
dealer_or_external • Jul 8, 2026, 4:15 PM
@Alix M YOU ARE CORRECT, I MISUNDERSTOOD WHAT WAS REQUESTED. . i WILL GET MYT TECH OUT THER TO GET THIS PHOTO FOR YOU.
Michelle Antinoja
dealer_or_external • Jul 13, 2026, 12:25 PM
@Alix M UPLOADED PHOTO OF SERIAL TAG/
Alix Mongiat
processor • Jul 13, 2026, 1:34 PM
Added photo. Please make sure you move the folders to the correct folder; this was placed in approved not information corrected like it should have been. Thanks.
Alix Mongiat
processor • Jul 20, 2026, 12:30 PM
Asked for an update on this as it has been pending vendor response since 7/14.
Alix Mongiat
processor • Jul 21, 2026, 9:16 AM
@Michelle A @Dustin L @ANNA F
Warranty Repair 1: approved for 1 hour to replace thermostat
Warranty Repair 2: approved for 0.5 hour to replace fireplace
Warranty Repair 3: approved for 0.3 hour
Warranty Repair 6: approved or 2 hours
Warranty Repair 8: approved for 0.3 hour
*REQUIRED WITH SUBMITTED CLAIM: A copy of the customer signed work order.
*Dealer to hold parts for 30 days from the claim approved date.
Alix Mongiat
processor • Aug 31, 2026, 8:43 AM
Uploaded fireplace invoice, that is all that is in GD for this WO.
Claim Files
RAYMOND - 13693.pdf
pdf • Jun 26, 2026, 3:53 PM • 78,606 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13693/RAYMOND - 13693.pdf