Claim explorer / evidence thread
Claim 13682
GRE 8220 • Alix • Approved / Unpaid • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 45
Warranty deadline timeline
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Completed stage
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Analyzed
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Awaiting OEM
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131d elapsed • 0d remaining
Auto-Approved
Approaching deadline
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Upcoming statutory deadline
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Escalation Eligible
Upcoming statutory deadline
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Resolved
Upcoming statutory deadline
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
45
No active evidence gaps are listed.
Deadline Status
Approaching deadline
131 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Files 8 • RO lines 15 • human-described photos 2 • 3C red • reconciliation reconciled • linked side comments 3
Gaps: three c not quality ready • sidebar comment coherence not supported
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
11
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 23, 2026, 11:09 AM to Jul 27, 2026, 2:54 AM.
Indexed evidence
1 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
131 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13682/TRUDELL UPDATED - CASE#1045064.pdf
Timeline
First seen Jun 23, 2026, 11:09 AM • last seen Jul 27, 2026, 2:54 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
13 indexed side comments on this claim.
Latest visible thread signal
Aug 31, 2026, 8:40 AM • processor • No invoices in GD for this yet.
Role mix
Dealer 0 • OEM 0 • Processor 8
Decision cues
Denial signals 1 • info / missing-doc asks 15 • approval signals 2
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
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Images
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Claim Lines
complaint
CRACK IN FIBERGLASS UNDER DS - NEAREST W 1020 GRAND ENTRY DOOR - AWNING. PICTURES IN ORDER AND TAPED ON UNIT.
needs-review • confidence 0.13
complaint
CRACK IN FIBERGLASS UNDER DS - NEAREST W 1020 GRAND ENTRY DOOR - AWNING. PICTURES IN ORDER AND TAPED ON UNIT.
needs-review • confidence 0.13
complaint
CRACK IN FIBERGLASS UNDER DS - NEAREST W 1020 GRAND ENTRY DOOR - AWNING. PICTURES IN ORDER AND TAPED ON UNIT.
needs-review • confidence 0.00
cause
Wouldnt call it a crack at all, this is a hole in the material from a misaligned awning arm. During manufacturing someone shot a fastener through the wall in the wrong spot and filled it in with sealant. Poor workmanship
needs-review • confidence 0.13
cause
Wouldnt call it a crack at all, this is a hole in the material from a misaligned awning arm. During manufacturing someone shot a fastener through the wall in the wrong spot and filled it in with sealant. Poor workmanship
needs-review • confidence 0.13
cause
Wouldnt call it a crack at all, this is a hole in the material from a misaligned awning arm. During manufacturing someone shot a fastener through the wall in the wrong spot and filled it in with sealant. Poor workmanship
needs-review • confidence 0.00
correction
THIS WAS DENIED BY WARRANTY IT IS NOT CRACKED AND IT WAS NOT ON THE DAF.
needs-review • confidence 0.00
correction
THIS WAS DENIED BY WARRANTY IT IS NOT CRACKED AND IT WAS NOT ON THE DAF.
needs-review • confidence 0.00
correction
THIS WAS DENIED BY WARRANTY IT IS NOT CRACKED AND IT WAS NOT ON THE DAF.
needs-review • confidence 0.00
complaint
SCREW UNDER TABLE IN DINNETTE IS W 1020 GRAND STICKING OUT FURTHER THAN THE OTHERS, CAN WE SCREW IT DOWN FURTHER? CATCHING ON THINGS, TAPED IN UNIT.
needs-review • confidence 0.00
complaint
SCREW UNDER TABLE IN DINNETTE IS W 1020 GRAND STICKING OUT FURTHER THAN THE OTHERS, CAN WE SCREW IT DOWN FURTHER? CATCHING ON THINGS, TAPED IN UNIT.
needs-review • confidence 0.00
complaint
SCREW UNDER TABLE IN DINNETTE IS W 1020 GRAND STICKING OUT FURTHER THAN THE OTHERS, CAN WE SCREW IT DOWN FURTHER? CATCHING ON THINGS, TAPED IN UNIT.
needs-review • confidence 0.00
cause
Unknown cause.
needs-review • confidence 0.00
cause
Unknown cause.
needs-review • confidence 0.00
cause
Unknown cause.
needs-review • confidence 0.00
correction
Used a #3 Phillips bit to drive it flush with recessed hole.
needs-review • confidence 0.00
correction
Used a #3 Phillips bit to drive it flush with recessed hole.
needs-review • confidence 0.00
correction
Used a #3 Phillips bit to drive it flush with recessed hole.
needs-review • confidence 0.00
complaint
DS SLIDE OUT W/ COUCH IN LIVING W 1020 GRAND AREA/KITCHEN WAS NOT WORKING PROPERLY.
needs-review • confidence 0.00
complaint
DS SLIDE OUT W/ COUCH IN LIVING W 1020 GRAND AREA/KITCHEN WAS NOT WORKING PROPERLY.
needs-review • confidence 0.00
complaint
DS SLIDE OUT W/ COUCH IN LIVING W 1020 GRAND AREA/KITCHEN WAS NOT WORKING PROPERLY.
needs-review • confidence 0.00
cause
User error? Unit not level?
needs-review • confidence 0.00
cause
User error? Unit not level?
needs-review • confidence 0.00
cause
User error? Unit not level?
needs-review • confidence 0.00
correction
Worked as expected when pulled in for service work. Tested multiple times.
needs-review • confidence 0.06
correction
Worked as expected when pulled in for service work. Tested multiple times.
needs-review • confidence 0.06
correction
Worked as expected when pulled in for service work. Tested multiple times.
needs-review • confidence 0.06
complaint
PET PROTECTOR - HAD NEW CORRECT ORDERED E 16378 TRUDE STATES ON BACK ORDER. NO FURTHER UPDATE
needs-review • confidence 0.00
complaint
PET PROTECTOR - HAD NEW CORRECT ORDERED E 16378 TRUDE STATES ON BACK ORDER. NO FURTHER UPDATE
needs-review • confidence 0.00
complaint
PET PROTECTOR - HAD NEW CORRECT ORDERED E 16378 TRUDE STATES ON BACK ORDER. NO FURTHER UPDATE
needs-review • confidence 0.00
cause
CMR requests installation of pet protector
needs-review • confidence 0.00
cause
CMR requests installation of pet protector
needs-review • confidence 0.00
cause
CMR requests installation of pet protector
needs-review • confidence 0.00
correction
Installed Camco standard screen door Continued on page 2 PAGE 2 Work Order : 10323
needs-review • confidence 0.05
correction
Installed Camco standard screen door Continued on page 2 PAGE 2 Work Order : 10323
needs-review • confidence 0.05
correction
Installed Camco standard screen door Continued on page 2 PAGE 2 Work Order : 10323
needs-review • confidence 0.00
complaint
KITCHEN CARGO DOOR IS BOWED ON UNIT, PUT W 1020 GRAND A LEVEL ON IT TO VERIFY.
needs-review • confidence 0.00
complaint
KITCHEN CARGO DOOR IS BOWED ON UNIT, PUT W 1020 GRAND A LEVEL ON IT TO VERIFY.
needs-review • confidence 0.00
complaint
KITCHEN CARGO DOOR IS BOWED ON UNIT, PUT W 1020 GRAND A LEVEL ON IT TO VERIFY.
needs-review • confidence 0.00
cause
CMR states outdoor kitchen compartment door is bowed out. Put a straight edge on it and took pictures. Appears to bow out 1/4" inch in good conditions, seasonal changes will exacerbate the issue and make it more prominent. Suggest replacement through warranty. Warped door. I cut the sealant, pulled the screws and removed the door. I removed as much of the silicone as I could, but some of it would not come off. I puttied the new door, transferred the lock, and put the door on with new screws. To hide the old sealant lines, i taped off the door and went around it with black silicone. After I installed the cargo door, i noticed a slight imperfection in the paint. If the customer doesn't like it, we will have to re order the door.
needs-review • confidence 0.09
cause
CMR states outdoor kitchen compartment door is bowed out. Put a straight edge on it and took pictures. Appears to bow out 1/4" inch in good conditions, seasonal changes will exacerbate the issue and make it more prominent. Suggest replacement through warranty. Warped door. I cut the sealant, pulled the screws and removed the door. I removed as much of the silicone as I could, but some of it would not come off. I puttied the new door, transferred the lock, and put the door on with new screws. To hide the old sealant lines, i taped off the door and went around it with black silicone. After I installed the cargo door, i noticed a slight imperfection in the paint. If the customer doesn't like it, we will have to re order the door.
needs-review • confidence 0.09
cause
CMR states outdoor kitchen compartment door is bowed out. Put a straight edge on it and took pictures. Appears to bow out 1/4" inch in good conditions, seasonal changes will exacerbate the issue and make it more prominent. Suggest replacement through warranty. Warped door. I cut the sealant, pulled the screws and removed the door. I removed as much of the silicone as I could, but some of it would not come off. I puttied the new door, transferred the lock, and put the door on with new screws. To hide the old sealant lines, i taped off the door and went around it with black silicone. After I installed the cargo door, i noticed a slight imperfection in the paint. If the customer doesn't like it, we will have to re order the door.
needs-review • confidence 0.09
correction
... ...
needs-review • confidence 0.00
correction
... ...
needs-review • confidence 0.00
correction
... ...
needs-review • confidence 0.00
Evidence Thread
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 11:02 AM
@Alix M These have already been noted by Nisa Kirchner at GD. I was directed to enter this and get a preauth number to give to her. This is the one I had you look into for if we had further information. I don't have the 3 c's as the unit is not here. I will upload the original wo order these were on.
Alix Mongiat
processor • Jun 23, 2026, 11:08 AM
@Michelle A I know that. But I still need to enter 3 C's, please upload a WO that has the 3 C's. Warranty Repair 1 would just state that the cause was that the incorrect parts were sent previously and customer was not happy that they didn't match. Warranty Repair 2 needs complete 3 C's as well. I cannot guess on these and the WO's need to be complete before being uploaded to us. Thank you.
Alix Mongiat
processor • Jun 23, 2026, 11:08 AM
Please keep in mind that starting next week, we need the WO's uploaded directly to Grand Design so they need to be thorough.
Alix Mongiat
processor • Jun 23, 2026, 11:09 AM
I see you uploaded the old WO. This WO still needs to reflect everything as this is the one I am entering.
Michelle Antinoja
dealer_or_external • Jun 23, 2026, 11:15 AM
@Alix M i'M THE ONLY ONE IN SERVICE RIGHT NOW SO YOU'RE GOING TO NEED TO WORK WITH ME A LITTLE. i WILL UPDATE IT WHEN i HAVE A MOMENT BUT THEY NEED A PRE AUTH NUMBER ASAP.
Alix Mongiat
processor • Jun 23, 2026, 11:37 AM
@Michelle A PA 959272 has been submitted for approval.
Alix Mongiat
processor • Jun 24, 2026, 1:59 PM
@Michelle A
They have denied the valances...
Did you get them the PA number I provided yesterday?
Michelle Antinoja
dealer_or_external • Jun 24, 2026, 2:20 PM
@Alix M I have, I will reach out to them again.
Michelle Antinoja
dealer_or_external • Jun 24, 2026, 3:05 PM
@Alix M they reached out and stated she will follow up with the reviewer of the claim and get it updated for us.
Alix Mongiat
processor • Jun 26, 2026, 10:13 AM
@Michelle A
Warranty Repair 1: approved for 3 valances and 0.6 hour
Warranty Repair 2: approved for $969.55
Michelle Antinoja
dealer_or_external • Jun 26, 2026, 10:34 AM
@Alix M CAN WE GET UPDATE ON THE VALANCES THEY ARE RECOMMENDING? OR SHOULD I REACH OUT TO NISA
Alix Mongiat
processor • Jun 26, 2026, 10:59 AM
@Michelle A You will need to reach out to GD as they did not provide any more information as to what parts are correct. And you know more about which ones were ordered previously that were incorrect. Thanks.
Alix Mongiat
processor • Aug 31, 2026, 8:40 AM
No invoices in GD for this yet.
Claim Files
13682.pdf
main-pdf • Jun 23, 2026, 10:37 AM • 69,655 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13682/13682.pdf