Claim explorer / evidence thread
Claim 13674
GRE 8220 • Alix • Paid • grand-design
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 5
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
71d elapsed • 0d remaining
Analyzed
Completed stage
71d elapsed • 0d remaining
Awaiting OEM
Completed stage
71d elapsed • 0d remaining
Auto-Approved
Completed stage
71d elapsed • 0d remaining
Payment Due
Completed stage
71d elapsed • 0d remaining
Escalation Eligible
Completed stage
71d elapsed • 0d remaining
Resolved
Overdue / escalation ready
71d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$125.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
5
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
71 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
12
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 23, 2026, 2:55 AM to Aug 7, 2026, 2:55 AM.
Indexed evidence
4 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
71 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/Integrity Management Advisors Mail - Claim 1004328 - Invoice paid.pdf
Timeline
First seen Jun 23, 2026, 2:55 AM • last seen Aug 7, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
27 indexed side comments on this claim.
Latest visible thread signal
Aug 6, 2026, 4:07 PM • processor • Added emails to the folder.
Role mix
Dealer 0 • OEM 0 • Processor 20
Decision cues
Denial signals 0 • info / missing-doc asks 28 • approval signals 4
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
No browser-previewable images were available for this claim yet.
Claim Lines
complaint
recall 26v-044 - Spring axle hardware W 1020 GRAND replacement
partial-match • confidence 0.53
cause
Recall 26v-044 required
needs-review • confidence 0.31
correction
Need
needs-review • confidence 0.31
complaint
GD case# 1041613 - THERE IS AN ISSUE W 1020 GRAND WITH THE CABINET THAT PUSHES THE CABINET UP. NEED diagnosed for repair
needs-review • confidence 0.28
cause
The bracket board that holds up the lid of the cabinet has came disconnected from the cabinet and letting the lid fall down inside the cabinet
needs-review • confidence 0.31
correction
Will have to pull the tv out so I can get in and fix the cabinet will have to attach the top board with screws and counter sink them the top board will have to be glued and attached with a nail gun REQUEST: 1.5 HR
needs-review • confidence 0.31
Evidence Thread
Alix Mongiat
processor • Jun 22, 2026, 10:55 AM
PA 958845 has been submitted for approval.
Alix Mongiat
processor • Jun 24, 2026, 11:58 AM
@Michelle A From GD: please update the remedy with correct information. I need the correction listed as to what exactly is being done.
These parts must be ordered and installed per recall instructions.
"*Parts must be sourced from GDRV by VIN.
*No stock or bulk order will be permitted.
*Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA.
Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422)
Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
Michelle Antinoja
dealer_or_external • Jun 24, 2026, 12:17 PM
@Alix M THE REMEDY WILL BE TO REPLACE THE SPRING HARDWARE PER THE RECALLS INSTRUCTION. DO THEY WANT ME TO ATTACH THEIR DIRECTIONS FOR THEM?
Alix Mongiat
processor • Jun 24, 2026, 2:02 PM
@Michelle A I had "replace hardware" as the remedy. This WO does not have the 3 C's listed properly. I will go back to them again, but the WO's need to have these listed correctly before submitting to us so there are no further delays.
Alix Mongiat
processor • Jun 26, 2026, 8:35 AM
@Michelle A @Matt F From GD: remedy needs to state how the repair is completed. ordering correct parts from GDRV and following the install instructions.
Michelle Antinoja
dealer_or_external • Jul 1, 2026, 4:33 PM
@Alix M I uploaded updated wo.
Alix Mongiat
processor • Jul 2, 2026, 9:18 AM
@Michelle A The correction needs to list what is being done. What you updated is not what they are looking for as stated above. "Remedy needs to state how the repair is completed." I am moving this back to information needed, please provide the correct information.
Matt Ferkey
dealer_or_external • Jul 2, 2026, 10:28 AM
@Alix M This is just a pre-auth for what we anticipate needing done. There is no correction at this point. That will be determined once the repair is completed.
Michelle Antinoja
dealer_or_external • Jul 2, 2026, 10:36 AM
@Alix M HAD DUSTIN PUT IN NEW CORRECTION AND UPLOADED. iF THAT DOESN'T WORK GO WITH MATT ON WHAT HE SAID.
Heidi Huntley
processor • Jul 2, 2026, 10:37 AM
@Matt F @Michelle A there are two possible spring kits for this recall. None of the technician notes state which kit is needed. Tandem or Triple axle. iCS understands that the request for 1.3 hours points to tandem axle, Grand Design wants the technician to state that in his notes. Hopefully this clears up the confusion that seems to be happening here. Manufacturers want specifics.
Alix Mongiat
processor • Jul 2, 2026, 11:12 AM
Updated correction to what is on the new work. Hopefully Grand Design is happy with this one. I'll keep everyone posted!
Alix Mongiat
processor • Jul 7, 2026, 1:02 PM
@Michelle A @Matt F
This was approved for 1.3 hour
"*Parts must be sourced from GDRV by VIN.
*No stock or bulk order will be permitted.
*Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA.
Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422)
Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
Alix Mongiat
processor • Jul 7, 2026, 1:03 PM
@Michelle A @Matt F
Job 1: This was approved for 1.3 hour
"*Parts must be sourced from GDRV by VIN.
*No stock or bulk order will be permitted.
*Dealers cannot use kits from other VINs. If a customer does not return to have the work completed, the dealer must file an RA with the parts dept. they cannot use the kit order under another vin, they MUST order the kit per the VIN on their PA.
Tandem Axles- PN: 120610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE VIN REQUIRED (LCI PN: 2026061422)
Triple Axle- PN: 120611- AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TRIPLE AXLE VIN REQUIRED (LCI PN: 2026061423)"
Job 2 approved for 1.5 hour
Michelle Antinoja
dealer_or_external • Jul 21, 2026, 2:27 PM
@Alix M
DATE IN:6/19/2026
DATE STARTED: 6/19/2026
DATE COMPLETED: 7/21/2026
parts:
JOB#1 - 822020610 - AXLE 7-8K SPRING ATTACHING HARDWARE SERVICE KIT TANDEM AXLE - QTY: 1 - PRICE: 412.44
INVOICE UPLOADED
Alix Mongiat
processor • Jul 21, 2026, 2:44 PM
Michelle Antinoja I need the customer signed final work order.
Alix Mongiat
processor • Jul 21, 2026, 4:28 PM
@Michelle A I need the customer signed final work order.
Michelle Antinoja
dealer_or_external • Jul 22, 2026, 2:00 PM
@Alix M ADDED CMR SIGNED INVOICE
Alix Mongiat
processor • Jul 22, 2026, 4:01 PM
Claim 1004328 has been submitted for payment.
Alix Mongiat
processor • Jul 30, 2026, 9:25 AM
This paid on 7/29/26 on check 663505 for $818.30
Kimberly Ferkey
dealer_or_external • Aug 5, 2026, 3:56 PM
@Alix M We're a little confused here with the check number on this payment. Can you please help us understand where this $818.30 came from? Check # 663505 is $747.23
Alix Mongiat
processor • Aug 5, 2026, 4:18 PM
@Kimberly F I am not sure, is there deductions showing on the check from something else? This states the approved total was $813.30. I printed the claim sheet and added it to the folder. Nothing was reduced from this work order.
@Stephanie K Any ideas? I don't typically handle checks or what comes after.
Alix Mongiat
processor • Aug 5, 2026, 4:19 PM
@Kimberly F Once claims pay, I add the claim sheet into the folder like this. This has the total up on the top. Just a FYI so you know what to look for here too. Anything after this is handled by Stephanie.
Stephanie Kendziorski
processor • Aug 6, 2026, 1:16 PM
The check shows this only paid for $273.70.
Alix Mongiat
processor • Aug 6, 2026, 1:31 PM
I have emailed Nick at Grand Design to find out why this was shorted or where the difference is.
Alix Mongiat
processor • Aug 6, 2026, 3:55 PM
@Kimberly F @Stephanie K This is what I received from GD:
Part of the claim was applied to a past due invoice. I’ve attached the email that was sent to your accounting department.
*I cannot open the email, so I am not sure what it is. I have asked for the invoice number, but it sounds like it paid a past due invoice.
Alix Mongiat
processor • Aug 6, 2026, 4:06 PM
$560.44 paid Invoice 1573165
Alix Mongiat
processor • Aug 6, 2026, 4:07 PM
Added emails to the folder.
Claim Files
Print Claim 1004328.pdf
pdf • Jul 30, 2026, 9:26 AM • 17,348 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/Print Claim 1004328.pdf
13674.pdf
main-pdf • Jun 22, 2026, 10:29 AM • 73,088 bytes
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13674/13674.pdf
13674.pdf
main-pdf • Jun 22, 2026, 10:29 AM • 73,088 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13674/13674.pdf
13674.pdf
main-pdf • Jun 22, 2026, 10:29 AM • 73,088 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13674/13674.pdf