Claim Detail

CUSTOMER STATES THAT THE AWNING WAS IN W 1021 FORES DURING THE RECENT STORMS THE AWNING WAS PUT IN- WHEN THEY WENT BACK OUT TO THE UNIT THE AWNING BOTTOM ARM BROKE AND NEEDS TO BE LOOKED OUT- CUSTOMER STATES THAT THEY HAD ONLY HAD THE AWNING AND IN AND OUT 3 TIMES- CUSTOMER STATES THAT THE BOLT BUSTED RIGHT AT THE ELBOW-

partial-match • confidence 0.54

pics taken of tags for new awning arm what I found is the pivot arm was loose possibly got wedge in awning hardware will need complete awning arm fabric and tube seems ok and awning lights don't work as due to pinched 12 volt wiring between awning hardware

partial-match • confidence 0.39

Will need a new awning arm and new awning light .... 2 CUSTOMER NEEDS A SERVICE CALL OUT TO LAKESIDE FIRE E 18030 KEMPF CAMPGROUND SITE # 048

partial-match • confidence 0.54

CUSTOMER STATES SLIDING PATIO DOOR W 1021 FORES DOESNT LOCK

partial-match • confidence 0.50

pics taken What I found was the sliding door was getting caught on rubber guide grommet now allowing slider door to close completely I couldn't test the locking mechanism due to no key customer has

partial-match • confidence 0.45

trimmed rubber grommet so that would Continued on page 2 PAGE 2 Work Order : 13633

partial-match • confidence 0.36

processor • Jun 24, 2026, 5:07 PM

@Michelle A Please provide requested times for these. Thank you!

dealer_or_external • Jun 26, 2026, 10:00 AM

@Alix M JOB#1 - REQUEST: 2.5 JOB #3 - REQUEST: .3

processor • Jun 26, 2026, 10:11 AM

@Michelle A This flat rate to replace an awning arm is only 0.3 hours. Can you tell me why you are needing 2.5 hours? I know that the lights will factor into that, but that is also only 0.5 hour, so 0.8 hour total.

processor • Jun 26, 2026, 10:12 AM

PA 2723666 is in draft status until we know why they are requesting 2.5 hours on job 1 for a flat rate that would be 0.8 total.

dealer_or_external • Jun 26, 2026, 10:32 AM

@Alix M I MISREAD THIS. i THOUGHT IT SAID NEEDS NEW AWNING. NOT JUST THE ARM .8 SHOULD WORK

processor • Jun 26, 2026, 11:12 AM

This has been submitted for approval.

processor • Jun 29, 2026, 9:08 AM

@Michelle A Job 1: denied - After reviewing your request, as well as all pictures and documents provided, we regret to inform you that due to this being deemed as damage, we will not be able to offer warranty coverage, which would also include parts and labor, for this claim. The pitch arm was shoved through the bottom of the outer arm. This happens with excessive force/weight on the awning. Job 3: approved for 0.5 hour

processor • Aug 19, 2026, 10:08 AM

@Matt F @Destinee M @Dustin L I see that this was denied at one point, it appears to be approved now as a good will as of 8/6/26.

processor • Aug 19, 2026, 10:08 AM

Job 1 was approved for 0.8 hour to replace the arm and lights.

processor • Sep 14, 2026, 2:38 PM

Job 3 has been submitted for payment on claim 2807961

processor • Sep 23, 2026, 10:29 AM

This paid on check 3230120 for $70

processor • Oct 5, 2026, 1:54 PM

@Destinee M @Dustin L It appears Job 1 is now complete. I pulled an invoice for the Awning Lights, however I need an invoice for the Awning ARM. Thanks.

processor • Oct 15, 2026, 7:32 PM

@Chris B @Ashlee O @Heidi H @Stephanie K @Alix M @Tricia H iClaims REVIEW UPDATE - GRE 8220 / Forest River / RO 13633. The complete current packet and all 18 photos were reviewed. Job 3 sliding-door repair is already paid/closed. Job 1 documents the awning-arm/light repair and the photos support the awning hardware, wiring/light issue, and repair-area evidence. The live sidebar shows Job 1 was approved for 0.8 hour; the awning-light invoice was found, but the awning-arm invoice is still needed. Please upload the awning-arm invoice so Job 1 can be finalized for payment. No source files or claim status were changed. [ICS-AI-GRE-13633-20261015-54f50ac9e3db]

processor • Oct 30, 2026, 10:41 AM

@Matt F This is a big one with the parts. I need the invoice for the awning arm before we can submit for payment.

dealer_or_external • Oct 30, 2026, 11:45 AM

@Alix M Uploaded Invoice

processor • Oct 30, 2026, 1:01 PM

Claim 2723666 has been submitted for Job 1.