Claim explorer / evidence thread
Claim 13586B
GRE 8220 • Alix • Paid • forest-river
risk 0.00
deadline Overdue / escalation ready
images 0
matched 0
review 13
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
129d elapsed • 0d remaining
Analyzed
Completed stage
129d elapsed • 0d remaining
Awaiting OEM
Completed stage
129d elapsed • 0d remaining
Auto-Approved
Completed stage
129d elapsed • 0d remaining
Payment Due
Completed stage
129d elapsed • 0d remaining
Escalation Eligible
Completed stage
129d elapsed • 0d remaining
Resolved
Overdue / escalation ready
129d elapsed • 0d remaining • Overdue
AI Claim Analysis
Estimated Recovery Amount
$625.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
2
OEM Response Deadline Exceeded • Payment Deadline Exceeded
Missing Items
13
No active evidence gaps are listed.
Deadline Status
Overdue / escalation ready
129 days open in the visible workflow.
Recommended Action
Escalate to State
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
14
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: Jun 25, 2026, 9:09 AM to Sep 24, 2026, 2:55 AM.
Indexed evidence
3 docs / 0 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
129 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13586B/Claim 2721999.pdf
Timeline
First seen Jun 25, 2026, 9:09 AM • last seen Sep 24, 2026, 2:55 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
30 indexed side comments on this claim.
Latest visible thread signal
Sep 23, 2026, 10:27 AM • processor • This paid on check 3230120 for $1,611.11
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 1 • info / missing-doc asks 14 • approval signals 5
Best move
Work missing-doc or reply asks first from the thread.
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Images
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Claim Lines
complaint
CUSTOMER STATES THAT ONE OF THE AWNING W 1021 FORES ARMS DOES NOT SIT FLUSH TO THE SIDE OF THE UNIT- NEEDS TO BE INSPECTED-
partial-match • confidence 0.47
complaint
CUSTOMER STATES THAT ONE OF THE AWNING ARMS DOES NOT SIT FLUSH TO THE SIDE OF THE UNIT- NEEDS TO BE INSPECTED-
needs-review • confidence 0.20
cause
pics taken of all tags the awning tube is sagging in middle caused the fabric to stretch will need new awning tube with fabric and lights
partial-match • confidence 0.48
cause
awning replacement pics taken of all tags the awning tube is sagging in middle caused the fabric to stretch will need new awning MROZEK, HEATHER Customer #: 18004 tube with fabric and lights
needs-review • confidence 0.24
correction
Will need new awning tube with fabric and lights .. REQUEST: 2.5 APPROVED:2
partial-match • confidence 0.48
correction
removel of damage awning and hardware installed the new awning tube with new fabric and lights I also installed the new hardware and re connected all wiring after install tested and adjustments made the awning is now ok Will need new awning tube with fabric and lights ..
needs-review • confidence 0.20
complaint
CUSTOMER STATES THAT THE FAN ON THE W 1021 FORES REFER RUNS REALLY LOUD BUT WHEN YOU OPEN THE DOOR IT STOPS- NEEDS TO BE LOOKED AT
needs-review • confidence 0.33
complaint
CUSTOMER STATES THAT THE FAN ON THE REFER RUNS REALLY LOUD BUT WHEN YOU OPEN THE DOOR IT STOPS- NEEDS TO BE LOOKED AT
needs-review • confidence 0.13
cause
pics taken of refrigerator and tags what I found when opening freezer door the fan would come on for the freezer and sound like rubber noise so I pulled out drawers and remove inside panel for blower found that the the thermistor wire was slightly rubbing
partial-match • confidence 0.58
cause
pics taken of refrigerator and tags what I found when opening freezer door the fan would come on for the freezer and sound like rubber noise so I pulled out drawers and remove inside panel for blower found that the the thermistor wire was slightly rubbing
needs-review • confidence 0.17
correction
re route the thermistor wire the fan in freezer is much quite request: 2.0 APPROVED: 2.0
partial-match • confidence 0.42
correction
re route the thermistor wire the fan in freezer is much quite request: 2.0 APPROVED: 2.0 Printed On: 9/14/2026 1:55:48PM Page 1 of 2 © 2026 Integrated Dealer Systems *13586B* Promised Date: 08 SEP 26 W/O: 13586B
needs-review • confidence 0.15
complaint
CUSTOMER STATES AFTER AWNING DIAGNOSIS, W 1021 FORES AFTER A RAINY DAY AWNING HAS PULLED A PIECE OUT OF MOTOR HEAD ASSEMBLY AND BROKE IT
needs-review • confidence 0.30
complaint
CUSTOMER STATES AFTER AWNING DIAGNOSIS, AFTER A RAINY DAY AWNING HAS PULLED A PIECE OUT OF MOTOR HEAD ASSEMBLY AND BROKE IT
needs-review • confidence 0.29
cause
AWNING MOTOR BROKEN PIECE THAT SPINS Continued on page 2 PAGE 2 Work Order : 13586B ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ****************************************************************************** AWNING STILL STUCK IN AWNING TUBE END
needs-review • confidence 0.26
cause
broken motor head on motor side hardware pics taken
needs-review • confidence 0.11
correction
NEED NEW MOTOR HEAD REQUESTING .5 AND PART
needs-review • confidence 0.14
correction
I replaced hardware now ok
needs-review • confidence 0.05
Evidence Thread
Alix Mongiat
processor • Jun 25, 2026, 9:09 AM
PA 2721999 has been submitted for approval.
Alix Mongiat
processor • Jun 25, 2026, 11:05 AM
@Dustin L @Michelle A
From FR: see attached form to be completed for vendor review
*I have added form to the folder.
Alix Mongiat
processor • Jun 26, 2026, 8:32 AM
@Dustin L @Michelle A
From FR:
Job 2: see attached form to be completed for vendor review
*I have added form to the folder.
Alix Mongiat
processor • Jun 26, 2026, 8:33 AM
@Michelle A @Dustin L
Job 3:
per vendor Thank you for contacting Lippert Customer Care Center. The tube is showing a natural deflection. With it being a 21' awning, it is going to deflect a decent amount in the middle. It is highly recommended to put a support cradle in the middle. You would need to show me something that shows a clear defect and damage to the fabric in order to consider a warranty replacement.
Alix Mongiat
processor • Jun 26, 2026, 8:33 AM
@Dustin L @Michelle A
From FR:
Job 4: see attached form to be completed for vendor review
*I have added form to the folder.
Alix Mongiat
processor • Jun 29, 2026, 2:57 PM
@Michelle A Thank you for the form. Do you have a response regarding Job 3 or are you accepting a denial?
Dustin Lucas
dealer_or_external • Jun 29, 2026, 3:35 PM
@Alix M I mean the awning is not closing on one side it is warped so badly, I understand the support cradle is recommended however, a support cradle will not straighten the arm that will not close. Also the Fabric is stretched in spots all over and looks awful and is not going to get better. Would like to request support cradle and time to install after repairs are made to stop from happening again.
Alix Mongiat
processor • Jun 29, 2026, 4:38 PM
@Dustin L @Michelle A You are stating an awning arm is not straight, yet you are not requesting to replace an arm. I need clarification here as you are only asking to replace the awning tube with fabric and lights.
Dustin Lucas
dealer_or_external • Jun 29, 2026, 5:29 PM
The tube is bent enough that it is pulling the arm to the right as the arms have some give, the arm is straight it just cannot line up due to the tube bending and pulling it to the right.
Alix Mongiat
processor • Jun 30, 2026, 8:41 AM
Thank you!
Alix Mongiat
processor • Jun 30, 2026, 3:08 PM
@Michelle A @Dustin L Job 4 is being denied. They stated they attempted to contact the tech listed on this form and haven't heard back. I have reached out to them and explained that they should be going through me and responses will take time as the unit is not on site. If they left a number for Joe to call back, please have him call Contour asap and let me know what comes of that conversation.
Michelle Antinoja
dealer_or_external • Jun 30, 2026, 3:30 PM
@Alix M our techs do not speak with warranty. He is busy with other customers. I tried calling them back yesterday and got a dead line with no voicemail available. Sounded like scam. THey are welcome to call back and speak with dustin the mobile service advisor.
Alix Mongiat
processor • Jun 30, 2026, 3:38 PM
Sounds good. I will let them know! Thank you!!
Alix Mongiat
processor • Jun 30, 2026, 5:28 PM
Contour is denying this still. I asked forest river if they would be covering it because it doesn’t make sense why this wouldn’t be covered under warranty. They are wondering what phone number you called Michelle Antinoja
Michelle Antinoja
dealer_or_external • Jul 1, 2026, 9:32 AM
@Alix M PHONE NUMBER - 1-561-212-9430 CALLED OUT TO IT AND GOT NO VOICEMAIL., JUSTY A MESSAGE THAT SAID THAT THE CALLED WAS NOT AVAILABLE.
Alix Mongiat
processor • Jul 1, 2026, 12:37 PM
@Michelle A @Dustin L Job 4 - was it an internal wire on the contour fridge? The vendor and FR are going back and forth as to who is responsible for paying this.
Dustin Lucas
dealer_or_external • Jul 1, 2026, 12:57 PM
@Alix M Yes an internal wire, the thermistor wire was rubbing the fan blade.
Alix Mongiat
processor • Jul 9, 2026, 8:37 AM
@Michelle A @Dustin L
Job 3: approved for 2 hours to replace the roll tube/fabric and arm. Vendor would highly recommend adding a cradle to this.
Job 4: approved for 2 hours
Dustin Lucas
dealer_or_external • Aug 1, 2026, 3:37 PM
@Alix M CUSTOMER CALLED IN AWNING MOTOR ASSEMBLY SEPARATED AND BROKE LETTING AWNING GO ALL THE WAY OUT STUCK
Alix Mongiat
processor • Aug 3, 2026, 9:04 AM
@Dustin L Is this before the repair that was approved was able to be completed? If not, did the customer have an appointment scheduled to come in and get the repair done since this had been approved for a month? Just need all information before I can go back to FR and the vendor.
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:07 PM
The repair had not been completed as it was waiting for parts to arrive
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:07 PM
@Alix M The repair had not been completed as it was waiting for parts to arrive
Alix Mongiat
processor • Aug 7, 2026, 12:39 PM
@Dustin L Do you need me to go back and request additional parts and labor? Let me know exactly what you need and I will send FR and the vendor an email. They may need photos too, so if the customer could send them that would be great, if not we will see what we can do.
Dustin Lucas
dealer_or_external • Aug 7, 2026, 12:58 PM
would need approval for a new motor assembly for awning and .5, the photos added are from the customer
Alix Mongiat
processor • Aug 7, 2026, 1:13 PM
I have added a line to the PA for the awning motor. Moving this back to PA pending.
Alix Mongiat
processor • Aug 12, 2026, 3:10 PM
@Destinee M @Dustin L @Matt F
Lippert has approved 0.5 hour of labor and one new drive head assembly.
Alix Mongiat
processor • Aug 19, 2026, 9:59 AM
Claim 2781370 has been submitted for payment for job 4.
Alix Mongiat
processor • Aug 27, 2026, 3:01 PM
Claim 2781370 paid on check 3216368 for $280
Alix Mongiat
processor • Sep 14, 2026, 3:12 PM
Claim 2721999 has been submitted for payment.
Alix Mongiat
processor • Sep 23, 2026, 10:27 AM
This paid on check 3230120 for $1,611.11
Claim Files
MROZEK - 13586B.pdf
pdf • Aug 1, 2026, 3:34 PM • 74,560 bytes
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Forest River/13586B/MROZEK - 13586B.pdf
MROZEK - 13586B.pdf
pdf • Aug 1, 2026, 3:34 PM • 74,560 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Forest River/13586B/MROZEK - 13586B.pdf
MROZEK - 13586B.pdf
pdf • Aug 1, 2026, 3:34 PM • 74,560 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Forest River/13586B/MROZEK - 13586B.pdf