Claim 13524

Claim explorer / evidence thread

Claim 13524

GRE 8220 • Alix • Paid • forest-river

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$250.00

Generate OEM Demand Letter

risk 0.00 deadline Overdue / escalation ready images 0 matched 0 review 10

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

106d elapsed • 0d remaining

Analyzed

Completed stage

106d elapsed • 0d remaining

Awaiting OEM

Completed stage

106d elapsed • 0d remaining

Auto-Approved

Completed stage

106d elapsed • 0d remaining

Payment Due

Completed stage

106d elapsed • 0d remaining

Escalation Eligible

Completed stage

106d elapsed • 0d remaining

Resolved

Overdue / escalation ready

106d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$250.00

What this claim may still be worth based on current evidence.

Compliance Score

100/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

No active evidence gaps are listed.

Deadline Status

Overdue / escalation ready

106 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: May 18, 2026, 2:31 PM to Aug 1, 2026, 2:55 AM.

Indexed evidence

10 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

106 days open in the visible workflow; risk score 0.00.

Claim Summary

Evidence summary

No evidence summary yet.

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13524/Claim Sheet.pdf

Timeline

First seen May 18, 2026, 2:31 PM • last seen Aug 1, 2026, 2:55 AM

Evidence flags

No active evidence gap flags

Comment Intelligence

Thread depth

27 indexed side comments on this claim.

Latest visible thread signal

Jul 24, 2026, 9:13 AM • processor • This paid on check 3196690 for $1,954.12

Role mix

Dealer 0 • OEM 0 • Processor 19

Decision cues

Denial signals 0 • info / missing-doc asks 18 • approval signals 5

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

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Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

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Images

supporting-image

supporting-image

supporting-image

supporting-image

Claim Lines

complaint

CUSTOMER JUST PICKED UP THE UNIT AND THE W 1021 FORES LEVELING SYSTEM IS NOT OPERATING CORRECTLY- CUSTOMER TRIED TROUBLESHOOTING WITH LIPPERT OVER THE PHONE (MANUAL RESETS, ETC-) THE RIGHT REAR JACK IS NOT GETTING ANY POWER- NEEDS TO BE LOOKED AT

partial-match • confidence 0.36

cause

Test leveling system for operation. Throwing error code for rr stablizer. Tried manual override to get the system to clear the fault but rr stabilizer would not operate. Disconnected rr stabilizer and hooked up power direct to motor and the motor did nothing. This is a bad motor. Will need replacement motor. Right rear jack not working Verified there was power at the plug check the wire connection and even put my own test leads and power and still got no movement from the jack motor. Had 12.83 volts at the motor And switch the plug on the control board and still did nothing

partial-match • confidence 0.39

correction

INSTALLED NEW JACK MOTOR Will need a new jack motor request: 1.3 APPROVED: .5

needs-review • confidence 0.15

complaint

CUSTOMER STATES THAT THE BACKSPLASH IS W 1021 FORES CRACKED AND NEEDS TO BE REPAIRED-

needs-review • confidence 0.12

cause

Backsplash was cracked Continued on page 2 PAGE 2 Work Order : 13524 ****************************************************************************** Job # Description JOB INFORMATION Type Bill To ******************************************************************************

needs-review • confidence 0.16

correction

Had to remove the microwave the oven hood and some of the cabinet screws and all the trim pieces around the cabinets along with the window trim to replace the backsplash New backsplash r&r backsplash req: 8 hours of

needs-review • confidence 0.20

complaint

CUSTOMER STATES THAT THE VANITY IN THE W 1021 FORES BATHROOM, THERE IS A PIECE THAT IS STARTING TO SEPERATE SLIGHTLY- NEEDS TO BE REATTACHED

needs-review • confidence 0.07

cause

Bathroom medicine cabinet is separated

needs-review • confidence 0.15

correction

Will have to take it down in order to fix it will need a nail gun and wood glue DONE WARR

needs-review • confidence 0.03

complaint

Transferred to GRV*13524B on 26 JUN 26 W 1021 FORES Estimate amount was 0.00 WARRANTY REPAIR 1 - FUSE BOX PANEL BY THE ENTRY DOOR. BOTH BRACKETS ARE BROKEN OFF. CHECK FOR REPAIR.

needs-review • confidence 0.22

cause

Fuse box by entry door is broken feels like something is pushing on the back of the fuse box and the sliding door hitting it which caused the fuse box to break

needs-review • confidence 0.15

correction

Will need a new fuse box in order to fix it REQUEST: 2hr Plus .5 to make brcket to stop door from redamaging fuse box.

needs-review • confidence 0.09

Evidence Thread

Alix Mongiat

processor • May 18, 2026, 2:16 PM

@Kaitlyn R This is not registered in FR yet.

Alix Mongiat

processor • May 18, 2026, 2:18 PM

@Kaitlyn R Please label the photos correctly. I don't see job numbers on them. Thank you.

Alix Mongiat

processor • May 18, 2026, 2:24 PM

@Kaitlyn R Please label the photos correctly. I don't see job numbers on them. Thank you.

Alix Mongiat

processor • May 18, 2026, 2:24 PM

PA 2679348 has been submitted for approval.

Alix Mongiat

processor • May 18, 2026, 5:34 PM

Unit needs to be registered before this will be approved.

Alix Mongiat

processor • May 18, 2026, 5:35 PM

@Kaitlyn R From forest river in addition to unit not being registered- Job 3:I am not seeing where the panel is loose.

Kaitlyn Reinwand

dealer_or_external • May 19, 2026, 10:35 AM

@Alix M ON THIS PHOTO.. THE PANEL ON THE LEFT OF THE MIRROR, IF YOU LOOK AT THE BOTTOM CORNER, YOU ARE ABLE TO SEE WHERE THE PANEL IS PULLING OFF AND NEEDS TO BE REATTACHED.

Kaitlyn Reinwand

dealer_or_external • May 19, 2026, 10:35 AM

@Alix M I COMMMENTED ON THE PHOTO FOR LINE 3. ADDITIONALLY THE UNIT IS NOW REGISTERED.

Alix Mongiat

processor • May 19, 2026, 11:35 AM

@Kaitlyn R One more question, they commented after I sent the previous questions. Does the customer have a case number for Job 1?

Alix Mongiat

processor • May 19, 2026, 11:37 AM

Added these notes.

Kaitlyn Reinwand

dealer_or_external • May 19, 2026, 11:53 AM

@Alix M the customer did not provide one to me. I just know that they had talked to tech support at lippert.

Alix Mongiat

processor • May 19, 2026, 11:57 AM

Added notes. Thank you!

Alix Mongiat

processor • May 19, 2026, 1:34 PM

@Kaitlyn R Job 1: approved for 0.5 hour Please note that the defective motor will need to be returned. Please review the authorization email sent to the dealer admin contact listed on this claim. You may order the replacement part through the Forest River Parts Department or a local supplier; the Off‑the‑Shelf Parts Policy applies to parts purchased outside of Forest River or the Vendor. Job 2: approved for 6 hours from FR: 8 hrs is a bit high for this repair. I can start off with 6 and if your tech starts to have issues, have them stop and reach out and we can assist and give more time if needed. Job 3: approved for 0.1 hour (requested 0.3 hour) the labor time submitted to Forest River has been reviewed and reduced based on the photos and description provided as well as the most applicable flat rate code.

Alix Mongiat

processor • Jun 26, 2026, 4:16 PM

PA 2724589 has been submitted for approval.

Michelle Antinoja

dealer_or_external • Jun 27, 2026, 10:10 AM

@Alix M DATE IN: 5/15 DATE COMPLETED: 6/26/26 PARTS: JOB1 - F100062744 - LEVEL SYSTEM MOTOR - QTY: 445.21 JOB2 - 82208034 - BACKSPLASH - SOP: CLOUD SUBWAY - 95 3/4" X 31 3/4" - V# PR95X31CLOUDSUBWAY | PCN 10C-2549 - QTY:1 - PRICE:248.43 JOB3- 146877 - NOVAFLEX SEALANT WHITE - QTY:"1 - PRICE: 9.28 UPLOADED INVOICES

Alix Mongiat

processor • Jun 29, 2026, 9:17 AM

@Michelle A @ANNA F Please provide tracking information for the motor for job 1, as stated above it needs to be returned.

Alix Mongiat

processor • Jun 29, 2026, 9:21 AM

@Michelle A @ANNA F I can only claim $0.70 on Job 3 novaflex without an invoice. Let me know how you want me to submit this.

Alix Mongiat

processor • Jun 30, 2026, 1:19 PM

Following up on this.

Alix Mongiat

processor • Jul 6, 2026, 11:48 AM

@Michelle A @ANNA F Following up on the invoice for the novaflex. If I claim shop supplies I can only claim 0.70.

Michelle Antinoja

dealer_or_external • Jul 6, 2026, 12:48 PM

@Alix M ANNA IS OUT TODAY BUT i WILL CHECK IN WITH HER ON THIS TOMORROW.

ANNA FREEMAN

dealer_or_external • Jul 7, 2026, 9:00 AM

@Alix M THIS IS ONE FROM NORTHERN, I WILL GET WITH OUR BOOKKEEPER TODAY. I MAY HAVE FOUND A WAY TO GET THE OLD INVOICES SO WE ARENT TAKING A LOSS ON THESE.

ANNA FREEMAN

dealer_or_external • Jul 7, 2026, 11:10 AM

@Alix M INVOICE UPLOADED

Alix Mongiat

processor • Jul 7, 2026, 1:12 PM

This has been submitted for payment.

Alix Mongiat

processor • Jul 10, 2026, 8:53 AM

@Michelle A @Dustin L @ANNA F Job 1: We are providing a reminder that this repair line requires that this part be returned to us within 14 days of the claim be submitted for processing. Currently, there has not been a prepaid label created for return. Failure to return the part within this timeframe may result in denial of the repair. Please note that we are placing the claim back on the dealer’s side as we await the arrival of the defective part. Please only acknowledge this feedback once the part has shipped. Thank you for your partnership with Rockwood & Flagstaff.

ANNA FREEMAN

dealer_or_external • Jul 10, 2026, 10:23 AM

@Alix M TTRACKING # 1Z4E80759030227371

Alix Mongiat

processor • Jul 10, 2026, 10:45 AM

Thank you!

Alix Mongiat

processor • Jul 24, 2026, 9:13 AM

This paid on check 3196690 for $1,954.12