Claim explorer / evidence thread
Claim 13494
GRE 8220 • Alix • Approved / Unpaid • crossroads
risk 0.00
deadline Approaching deadline
images 0
matched 0
review 26
Warranty deadline timeline
Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.
Uploaded
Completed stage
163d elapsed • 0d remaining
Analyzed
Completed stage
163d elapsed • 0d remaining
Awaiting OEM
Completed stage
163d elapsed • 0d remaining
Auto-Approved
Approaching deadline
163d elapsed • 0d remaining
Payment Due
Upcoming statutory deadline
163d elapsed • 0d remaining
Escalation Eligible
Upcoming statutory deadline
163d elapsed • 0d remaining
Resolved
Upcoming statutory deadline
163d elapsed • 0d remaining
AI Claim Analysis
Estimated Recovery Amount
$2,000.00
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
No flagged violation label yet — keep reviewing payment and document evidence
Missing Items
26
No active evidence gaps are listed.
Deadline Status
Approaching deadline
163 days open in the visible workflow.
Recommended Action
Await OEM Response
This is the fastest next move from the current workflow stage.
Dossier completeness
Dossier has not been generated yet. Evidence presence is not treated as complete.
US dispute readiness
Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
21
Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.
Evidence packet lane
Compact packet candidate
Small enough for a compact escalation packet, assuming final PDFs stay clean.
Chronology
Ready to order
Visible span: May 21, 2026, 5:00 PM to Jun 20, 2026, 1:12 AM.
Indexed evidence
4 docs / 14 images
Use only the strongest evidence in the escalation packet; keep the rest as support material.
Cross-reference base
Available
Line items, comments, or gap flags can be tied back to supporting material.
Witness verification
Human verification required
Any statement or affidavit output must be checked by the witness before use.
AI / citation gate
Manual check required
Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
No expert-evidence trigger is visible from the current image rollup.
Escalation posture
Escalation watch
163 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
No evidence summary yet.
Path
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13494/13494.pdf
Timeline
First seen May 21, 2026, 5:00 PM • last seen Jun 20, 2026, 1:12 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
16 indexed side comments on this claim.
Latest visible thread signal
Oct 28, 2026, 1:21 PM • processor • This paid on check 1622023 for $35 (due to no part return)
Role mix
Dealer 0 • OEM 0 • Processor 15
Decision cues
Denial signals 1 • info / missing-doc asks 2 • approval signals 3
Best move
Work missing-doc or reply asks first from the thread.
Quick Actions
Back to search results
Run the same search again.
Open focused evidence thread
Jump straight into Dropbox side comments, notes, and support documents.
Open claim explorer
Return to the main recovery queue view.
Open evidence room
See the quick-rule cards first, then open the legal basis only if needed.
Images
document-photo
Water heater/appliance rating and ID labels visible; no clear damage shown.
Human interpretation • confidence 0.78
document-photo
No human-level description yet.
document-photo
Photo shows appliance instruction label; no clear damage visible.
Human interpretation • confidence 0.74
document-photo
No human-level description yet.
document-photo
Close-up of appliance spec label with gas/pressure ratings; no damage shown.
Human interpretation • confidence 0.72
document-photo
No human-level description yet.
document-photo
Shower fixture and handheld sprayer visible; no clear damage shown.
Human interpretation • confidence 0.62
document-photo
No human-level description yet.
document-photo
Close-up of plumbing fitting with visible moisture/residue suggesting a leak.
Human interpretation • confidence 0.72
document-photo
No human-level description yet.
document-photo
Close-up of appliance label; no visible damage shown.
Human interpretation • confidence 0.74
document-photo
No human-level description yet.
document-photo
Close-up of propane appliance rating/spec label; no damage visible.
Human interpretation • confidence 0.74
document-photo
No human-level description yet.
Claim Lines
complaint
CUSTOMER STATES SHOWER IS LEAKING, W 1047 CROSS DRIPPING OUT OF FAUCET STEADY DRIP
needs-review • confidence 0.31
complaint
CUSTOMER STATES SHOWER IS LEAKING, W 1047 CROSS DRIPPING OUT OF FAUCET STEADY DRIP
needs-review • confidence 0.31
complaint
CUSTOMER STATES SHOWER IS LEAKING, W 1047 CROSS DRIPPING OUT OF FAUCET STEADY DRIP
partial-match • confidence 0.36
complaint
CUSTOMER STATES SHOWER IS LEAKING, W 1047 CROSS DRIPPING OUT OF FAUCET STEADY DRIP
partial-match • confidence 0.36
complaint
CUSTOMER STATES SHOWER IS LEAKING, W 1047 CROSS DRIPPING OUT OF FAUCET STEADY DRIP
needs-review • confidence 0.29
cause
pics taken when shower faucet is shut off it still leaking out of hose connections leaking internally
needs-review • confidence 0.35
cause
pics taken when shower faucet is shut off it still leaking out of hose connections leaking internally
needs-review • confidence 0.35
cause
pics taken when shower faucet is shut off it still leaking out of hose connections leaking internally
partial-match • confidence 0.40
cause
pics taken when shower faucet is shut off it still leaking out of hose connections leaking internally
partial-match • confidence 0.40
cause
pics taken when shower faucet is shut off it still leaking out of hose connections leaking internally
needs-review • confidence 0.33
correction
Will need a new shower faucet..... REQUEST:.5
needs-review • confidence 0.31
correction
removel and re attached new shower faucet tested for leaks ok secured to shower wall and silicone top edges APRROVED .5
needs-review • confidence 0.31
correction
removel and re attached new shower faucet tested for leaks ok secured to shower wall and silicone top edges APRROVED .5
partial-match • confidence 0.36
correction
removel and re attached new shower faucet tested for leaks ok secured to shower wall and silicone top edges APRROVED .5
partial-match • confidence 0.36
correction
removel and re attached new shower faucet tested for leaks ok secured to shower wall and silicone top edges APRROVED .5
needs-review • confidence 0.29
complaint
WATER HEATER IS POPPING UP ERROR NO W 1047 CROSS ERROR CODE TO CUSTOMER KNOWLEDGE
partial-match • confidence 0.51
complaint
WATER HEATER IS POPPING UP ERROR NO W 1047 CROSS ERROR CODE TO CUSTOMER KNOWLEDGE
partial-match • confidence 0.51
complaint
WATER HEATER IS POPPING UP ERROR NO W 1047 CROSS ERROR CODE TO CUSTOMER KNOWLEDGE
partial-match • confidence 0.36
complaint
WATER HEATER IS POPPING UP ERROR NO W 1047 CROSS ERROR CODE TO CUSTOMER KNOWLEDGE
partial-match • confidence 0.36
complaint
WATER HEATER IS POPPING UP ERROR NO W 1047 CROSS ERROR CODE TO CUSTOMER KNOWLEDGE
needs-review • confidence 0.32
cause
he was getting a e 5 code meaning no ignition check lp gas this is a suburban tankless water heater what I found was pressure from flue blower motor to pressure sensors had moisture in it also checked connections on pressure sensor itself voltage 4.49
partial-match • confidence 0.51
cause
he was getting a e 5 code meaning no ignition check lp gas this is a suburban tankless water heater what I found was pressure from flue blower motor to pressure sensors had moisture in it also checked connections on pressure sensor itself voltage 4.49
partial-match • confidence 0.51
cause
he was getting a e 5 code meaning no ignition check lp gas this is a suburban tankless water heater what I found was pressure from flue blower motor to pressure sensors had moisture in it also checked connections on pressure sensor itself voltage 4.49
partial-match • confidence 0.36
cause
he was getting a e 5 code meaning no ignition check lp gas this is a suburban tankless water heater what I found was pressure from flue blower motor to pressure sensors had moisture in it also checked connections on pressure sensor itself voltage 4.49
partial-match • confidence 0.36
cause
he was getting a e 5 code meaning no ignition check lp gas this is a suburban tankless water heater what I found was pressure from flue blower motor to pressure sensors had moisture in it also checked connections on pressure sensor itself voltage 4.49
needs-review • confidence 0.32
correction
customer will keep eye on water heater is working now REQUESTING:.6
partial-match • confidence 0.51
correction
customer will keep eye on water heater is working now APPROVED .5
partial-match • confidence 0.51
correction
customer will keep eye on water heater is working now APPROVED .5
needs-review • confidence 0.32
correction
customer will keep eye on water heater is working now APPROVED .5
needs-review • confidence 0.32
correction
customer will keep eye on water heater is working now APPROVED .5
needs-review • confidence 0.32
complaint
CUSTOMER STATES KEYSTONE BOOSTER WILL W 1047 CROSS NOT LET EXTERIOR ANTENNA PASS SIGNAL INTO CAMPER
needs-review • confidence 0.00
complaint
CUSTOMER STATES KEYSTONE BOOSTER WILL W 1047 CROSS NOT LET EXTERIOR ANTENNA PASS SIGNAL INTO CAMPER
needs-review • confidence 0.06
complaint
CUSTOMER STATES KEYSTONE BOOSTER WILL W 1047 CROSS NOT LET EXTERIOR ANTENNA PASS SIGNAL INTO CAMPER
needs-review • confidence 0.06
complaint
CUSTOMER STATES KEYSTONE BOOSTER WILL W 1047 CROSS NOT LET EXTERIOR ANTENNA PASS SIGNAL INTO CAMPER
needs-review • confidence 0.06
cause
Drilled hole to bypass keystone booster, was conflicting with cmr antenna
needs-review • confidence 0.00
cause
Drilled hole to bypass keystone booster, was conflicting with cmr antenna
needs-review • confidence 0.06
cause
Drilled hole to bypass keystone booster, was conflicting with cmr antenna
needs-review • confidence 0.06
cause
Drilled hole to bypass keystone booster, was conflicting with cmr antenna
needs-review • confidence 0.06
correction
Hole Drilled and wire ran, antenna Continued on page 2 PAGE 2 Work Order : 13494
needs-review • confidence 0.12
correction
Hole Drilled and wire ran, antenna Continued on page 2 PAGE 2 Work Order : 13494
needs-review • confidence 0.15
correction
Hole Drilled and wire ran, antenna Continued on page 2 PAGE 2 Work Order : 13494
needs-review • confidence 0.15
correction
Hole Drilled and wire ran, antenna Continued on page 2 PAGE 2 Work Order : 13494
needs-review • confidence 0.15
Evidence Thread
Alix Mongiat
processor • May 21, 2026, 4:32 PM
PREAUTH113090 was submitted for approval.
Alix Mongiat
processor • May 27, 2026, 1:56 PM
@Dustin L @Kaitlyn R @Michelle A
Job 1: approved for 0.5 hour
Job 2: approved for 0.5 hour (requested 0.6 hour)
Alix Mongiat
processor • Sep 9, 2026, 9:29 AM
@Dustin L @Destinee M I see an invoice in here, is this done? If so- we need the final RO and the dates started/completed.
Dustin Lucas
dealer_or_external • Sep 9, 2026, 12:21 PM
@Alix M Customer added line in field about antenna booster
Alix Mongiat
processor • Sep 9, 2026, 12:35 PM
I have submitted PREAUTH156698 for approval for the additional job.
Alix Mongiat
processor • Sep 11, 2026, 9:11 AM
@Dustin L Job 3 was approved for 0.5 hour
Alix Mongiat
processor • Sep 11, 2026, 9:15 AM
Moving this to Ready to Submit - It looks like this was done June 12.
Alix Mongiat
processor • Sep 11, 2026, 9:23 AM
CLAIM152758 has been submitted for payment for Jobs 1 and 2.
Alix Mongiat
processor • Sep 11, 2026, 9:25 AM
Claim152763 has been submitted for payment for Job 3.
Alix Mongiat
processor • Sep 16, 2026, 8:35 AM
@Dustin L @Randall B @Destinee M @Matt F Job 1 has a part return. I am adding the part tag to the folder. Please provide the tracking number once returned.
Alix Mongiat
processor • Sep 24, 2026, 4:08 PM
Following up on this.
Alix Mongiat
processor • Sep 30, 2026, 9:22 AM
@Dustin L @Destinee M Following up on this - was this part returned as requested?
Alix Mongiat
processor • Sep 30, 2026, 9:23 AM
This paid on check 1617248 for $75.20
Alix Mongiat
processor • Oct 7, 2026, 9:08 AM
@Randall B @Matt F I do not see that this has been returned yet. It is still pending parts return in Keystone however; they will deny this if it is not returned. Please advise.
Alix Mongiat
processor • Oct 20, 2026, 9:10 AM
@Dustin L @Matt F @Randall B This is now pending payment but job 1 was denied due to no part return. This will only be paying for $35 due to late claim reduction as well.
Alix Mongiat
processor • Oct 28, 2026, 1:21 PM
This paid on check 1622023 for $35 (due to no part return)
Claim Files
13494.pdf
main-pdf • May 21, 2026, 4:19 PM • 73,439 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Crossroads/13494/13494.pdf
13494.pdf
main-pdf • May 21, 2026, 4:19 PM • 73,439 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13494/13494.pdf
13494.pdf
main-pdf • May 21, 2026, 4:19 PM • 73,439 bytes
/home/openclaw/nas/Dropbox/GRE 8220/2-Pre-Authorizations Pending- iCS/Crossroads/13494/13494.pdf
13494.pdf
main-pdf • May 21, 2026, 4:19 PM • 73,439 bytes
/home/openclaw/nas/Dropbox/GRE 8220/1-Pre-Authorizations Needed- iCS/Keystone/13494/13494.pdf