Claim explorer / evidence thread
Claim 13446
GRE 8220 • Alix • OEM Review • grand-design
risk 0.00
deadline Approaching deadline
images 0
matched 0
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AI Claim Analysis
Estimated Recovery Amount
Pending payment match
What this claim may still be worth based on current evidence.
Compliance Score
100/100
Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.
Violations Detected
1
OEM Response Deadline Exceeded
Missing Items
0
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Deadline Status
Approaching deadline
111 days open in the visible workflow.
Recommended Action
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Evidence packet check
Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.
Estimated pack size
57
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Evidence packet lane
Full evidence packet
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Chronology
Ready to order
Visible span: May 13, 2026, 12:30 PM to Aug 26, 2026, 3:08 AM.
Indexed evidence
36 docs / 24 images
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Available
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AI / citation gate
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Escalation material must keep facts, inferences, citations, and source documents separated.
Expert evidence pressure
Not signalled
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Escalation posture
Escalation watch
111 days open in the visible workflow; risk score 0.00.
Claim Summary
Evidence summary
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Path
/home/openclaw/nas/Dropbox/GRE 8220/7- Claims in Process- iCS GRE/7.2- Claims Returned iCS-GRE/Grand Design/13446/INVOICE#_27407333 ZERO used on final.pdf
Timeline
First seen May 13, 2026, 12:30 PM • last seen Aug 26, 2026, 3:08 AM
Evidence flags
No active evidence gap flags
Comment Intelligence
Thread depth
33 indexed side comments on this claim.
Latest visible thread signal
Aug 18, 2026, 9:28 AM • processor • Thank you. Due to this being later than the time allowed to submit it after work is completed. I am thinking we need to wait until we start going through old work orders to make sure this gets paid @Heidi H Do you agree?
Role mix
Dealer 0 • OEM 0 • Processor 21
Decision cues
Denial signals 2 • info / missing-doc asks 21 • approval signals 5
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Evidence Thread
Ashlee Olsen
processor • May 13, 2026, 1:20 PM
submitted PA#949393
Alix Mongiat
processor • May 18, 2026, 12:48 PM
@Kaitlyn R We need a photo of the axle tag. Thank you.
Alix Mongiat
processor • May 19, 2026, 9:33 AM
@Kaitlyn R @Matt F From Dan Kussow:
So you’re telling me that the dealership can’t change a valve stem or remove and replace the core on that stem, it needs to subcontract that work to an outside source?
This is due to requesting the 0.5 hour to R&I the tire to have the sublet company replace the valve stem.
Matt Ferkey
dealer_or_external • May 19, 2026, 10:32 AM
@Alix M We are capable of replacing a valve core, we are not equipped to replace a valve stem.
Alix Mongiat
processor • May 19, 2026, 11:02 AM
I let Dan know. Thanks.
Alix Mongiat
processor • May 19, 2026, 11:58 AM
@Matt F From Dan:
Maybe they could try replacing the valve core first and see if that solves the problem.
Michelle Antinoja
dealer_or_external • May 19, 2026, 3:06 PM
@Alix M ADDED PHOTOS OF THE AXLE TAG FOR YOU. aLSO ADDED PHOTOS FOR THE TOILET AND HERE ARE THE NOTES AS WE FOUND OUT FURTHER INFORAMTION ON THE TOILET.
TECH STATES: The toilet is wobbly.
Took the toilet off and after further inspection found that the hole in the floor was not cut in line with the black tank hole which caused the toilet flange to sit up on one side and made the toilet wobble back and forth from front to back to fix the problem i had to remove old toilet flange and get a new toilet flange and remove some flooring material in order for the toilet flange to fit straight in the back tank hole now the toilet does not wobble and sits flush and tight to the floor
REQUESTING 3.5HR NOW
Alix Mongiat
processor • May 19, 2026, 3:22 PM
@Michelle A I tagged matt in a comment above too from Dan. "Maybe they could try replacing the valve core first and see if that solves the problem" Can you provide a response on that?
Kaitlyn Reinwand
dealer_or_external • May 19, 2026, 3:40 PM
Alix Mongiat uploaded video of toilet
Michelle Antinoja
dealer_or_external • May 19, 2026, 3:44 PM
@Alix M WE CHANGED THE VALVE STEM AND ADDED VIDEO. IT IS NO LONGER LEAKING. TECH WAS UNAWARE THERE WAS CORES HERE TO SWAP.
Alix Mongiat
processor • May 19, 2026, 4:13 PM
@Michelle A I am uploading a Lionshead warranty claim form. Please fill this out. This might be the only way we can get this paid for you.
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Alix Mongiat uploaded video of toilet
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Alix Mongiat uploaded video of toilet
Alix Mongiat
processor • May 19, 2026, 4:16 PM
Emailed video and notes to Rodney.
Michelle Antinoja
dealer_or_external • May 19, 2026, 5:03 PM
@Alix M I have uploaded the completed form. Please let me know what else is needed.
Alix Mongiat
processor • May 20, 2026, 8:03 AM
Thank you!
Alix Mongiat
processor • May 20, 2026, 8:08 AM
I have sent the warranty form to Lions head for job 1.
Alix Mongiat
processor • May 21, 2026, 4:05 PM
@Michelle A @Kaitlyn R
From Grand Design
Job 4: So no ball valve got replaced, it was just the seal on the bottom of the toilet, correct?
Michelle Antinoja
dealer_or_external • May 26, 2026, 2:16 PM
@Alix M no, it was missed during repair and CMR did the ball seal himself after pick up. We did however do the seal at bottom of toilet.
Alix Mongiat
processor • May 26, 2026, 7:27 PM
Thank you. Leaving in info corrected until Rodney places back in Pending status for me to update.
Alix Mongiat
processor • May 27, 2026, 10:43 AM
Updated the PA to reflect the new correction for job 4.
Alix Mongiat
processor • May 27, 2026, 4:03 PM
@Kaitlyn R
Job 1: approved for 0.3 hour to R&I the tire and $8.79 for the valve stem sublet
Job 2: approved for 1 hour Lippert authorizes 2 steel grease caps complete, up to 2 seals if needed, any affected center caps and 1 hour labor.
Job 3: approved for 0.5 hour
Job 4: approved for 3 hours
Job 5: approved for 0.5 hour (requested 1 hour)
Destinee McGinley
dealer_or_external • Aug 4, 2026, 4:19 PM
@Alix M Found this hanging over, work was completed May 19.
Alix Mongiat
processor • Aug 4, 2026, 4:34 PM
@Destinee M All comments should be on the original work order. And if this is Ready to Submit, the whole WO folder needs to be moved to the Ready to Submit folder. Let me know if you have any questions.
Alix Mongiat
processor • Aug 4, 2026, 5:10 PM
@Destinee M @Randall B @Matt F Please upload the invoices for this. I need the invoice from the sublet company as well.
Due to this work being done all the way back in May, this most likely will be denied due to it being well over 60 days since work was completed. Can you provide me with any information as to why this wasn't moved to Ready to submit sooner so we can try and get Grand Design to pay it? Thanks!
Destinee McGinley
dealer_or_external • Aug 4, 2026, 5:28 PM
@Alix M Work orders are a mess, we are doing what we can to clean things up. Please do what you can. @Matt F There is no sublet bill, we replaced the valve stem core in house.
Destinee McGinley
dealer_or_external • Aug 4, 2026, 5:29 PM
@Alix M Work orders are a mess, we are doing what we can to clean things up. Please do what you can. There is no sublet bill, we replaced the valve stem core in house.
Alix Mongiat
processor • Aug 5, 2026, 9:26 AM
@Destinee M Thank you. I still need the invoices though. I pulled one and added it to this folder from Grand Design, but I need the rest still. I will remove the sublet for Job 1, no problem.
Destinee McGinley
dealer_or_external • Aug 5, 2026, 10:02 AM
@Matt F
Alix Mongiat
processor • Aug 18, 2026, 9:04 AM
@Destinee M Can you tell me the dates the work was started and completed?
Destinee McGinley
dealer_or_external • Aug 18, 2026, 9:23 AM
@Alix M I CAN LOOK, IT WAS WAY BEFORE I STARTED BUT ILL FIGURE IT OUT
Destinee McGinley
dealer_or_external • Aug 18, 2026, 9:25 AM
@Alix M MAY 12TH, MAY 19TH I THINK
Alix Mongiat
processor • Aug 18, 2026, 9:28 AM
Thank you. Due to this being later than the time allowed to submit it after work is completed. I am thinking we need to wait until we start going through old work orders to make sure this gets paid @Heidi H Do you agree? Hold off on this one until they get approval to submit old work orders? Otherwise this will most likely just get denied.
Claim Files
13446 Final.pdf
pdf • Aug 4, 2026, 4:18 PM • 75,960 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/13446 Final.pdf
Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
mail-artifact • May 22, 2026, 10:47 AM • 235,048 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
mail-artifact • May 22, 2026, 10:47 AM • 235,048 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_2/Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
mail-artifact • May 22, 2026, 10:47 AM • 235,048 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_2/Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
mail-artifact • May 22, 2026, 10:47 AM • 235,048 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_2/Integrity Management Advisors Mail - VIN R6650812 - Lionshead approval.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_2/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_2/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_2/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_1/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_1/doc03860320260519155621.pdf
doc03860320260519155621.pdf
main-pdf • May 19, 2026, 5:00 PM • 432,267 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_1/doc03860320260519155621.pdf
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mp4
Video May 19 2026, 10 32 01 AM.mp4
mp4 • May 19, 2026, 4:15 PM • 13,658,056 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/Video May 19 2026, 10 32 01 AM.mp4
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_2/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_2/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_2/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_1/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_1/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_1/Lionshead Tire & Wheel Claim Form.pdf
Lionshead Tire & Wheel Claim Form.pdf
pdf • May 19, 2026, 4:13 PM • 466,327 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/Lionshead Tire & Wheel Claim Form.pdf
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/GRE 8220/5-Pre-Authorizations Approved- GRE/Grand Design/13446/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_2/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/3-Pre-Authorizations Information Needed- iCS-GRE/Grand Design/13446_1/Video May 19 2026, 10 32 01 AM.mov
Video May 19 2026, 10 32 01 AM.mov
mov • May 19, 2026, 3:39 PM • 13,707,621 bytes
/home/openclaw/nas/Dropbox/#recycle/GRE 8220/4-Pre-Authorizations Information Corrected- iCS/Grand Design/13446/Video May 19 2026, 10 32 01 AM.mov