Claim Detail

THE VALVE STEM ON THE FRONT AXLE ON THE W 1020 GRAND DOOR SIDE OF THE CAMPER HAS STUCK OPEN TWICE WHEN CHECKING THE TIRE PRESSURE- RESULTING IN A FLAT TIRE- NEED TO INSPECT THE VALVE STEM

partial-match • confidence 0.55

THE VALVE STEM ON THE FRONT AXLE ON THE W 1020 GRAND DOOR SIDE OF THE CAMPER HAS STUCK OPEN TWICE WHEN CHECKING THE TIRE PRESSURE- RESULTING IN A FLAT TIRE- NEED TO INSPECT THE VALVE STEM

partial-match • confidence 0.55

The value core is getting stuck when putting air in our checking the tire pressure

partial-match • confidence 0.44

The value core is getting stuck when putting air in our checking the tire pressure

partial-match • confidence 0.44

Will need a new valve stem REQUEST:.5 REQUEST SUBLET: $8.79 WARR AUTH: .30 TO REMOVE TIRE AND HAVE VALVE STEM DONE

partial-match • confidence 0.55

Will need a new valve stem REQUEST:.5 REQUEST SUBLET: $8.79 WARR AUTH: .30 TO REMOVE TIRE AND HAVE VALVE STEM DONE

partial-match • confidence 0.55

COVER ON THE REAR HUB ON THE ODS CAME W 1020 GRAND OFF FOR THE SECOND TIME- KNOCKING THE CENTER OUT

partial-match • confidence 0.39

COVER ON THE REAR HUB ON THE ODS CAME W 1020 GRAND OFF FOR THE SECOND TIME- KNOCKING THE CENTER OUT

partial-match • confidence 0.39

Get a different style of grease cap that will sit tighter on the hub will need 2 grease caps and 2 chrome center caps Get a different style of grease cap that will sit tighter on the hub will need 2 grease caps and 2 chrome center caps REQUEST: .5 WARR AUTH: 1 HOUR 2 STEEL GREASE CAPS COMPLETE AND 2 SEALS

partial-match • confidence 0.39

Get a different style of grease cap that will sit tighter on the hub will need 2 grease caps and 2 chrome center caps Get a different style of grease cap that will sit tighter on the hub will need 2 grease caps and 2 chrome center caps REQUEST: .5 WARR AUTH: 1 HOUR 2 STEEL GREASE CAPS COMPLETE AND 2 SEALS

partial-match • confidence 0.39

THEE TOILET IS STILL WOBBLY AND NOT W 1020 GRAND HOLDING WATER IN THE BOWL

partial-match • confidence 0.50

THEE TOILET IS STILL WOBBLY AND NOT W 1020 GRAND HOLDING WATER IN THE BOWL

partial-match • confidence 0.50

The toilet is a little wobbly but is tight to the floor I checked the nuts and they are tight as well the bowl not holding water is the ball seal

partial-match • confidence 0.59

The toilet is a little wobbly but is tight to the floor I checked the nuts and they are tight as well the bowl not holding water is the ball seal

partial-match • confidence 0.59

The toilet is wobbly. Took the toilet off and after further inspection found that the hole in the floor was not cut in line with the black tank hole which caused the toilet flange to sit up on one side and made the toilet wobble back and forth from front to back to fix the problem i had to remove old toilet flange and get a new toilet flange and remove some flooring material in order for the toilet flange to fit straight in the back tank hole now the toilet does not wobble and sits flush and tight to the floor REQUEST: 2.0 WARR AUTH: 3 HOURS

partial-match • confidence 0.44

The toilet is wobbly. Took the toilet off and after further inspection found that the hole in the floor was not cut in line with the black tank hole which caused the toilet flange to sit up on one side and made the toilet wobble back and forth from front to back to fix the problem i had to remove old toilet flange and get a new toilet flange and remove some flooring material in order for the toilet flange to fit straight in the back tank hole now the toilet does not wobble and sits flush and tight to the floor REQUEST: 2.0 WARR AUTH: 3 HOURS

partial-match • confidence 0.44

processor • May 13, 2026, 1:20 PM

submitted PA#949393

processor • May 18, 2026, 12:48 PM

@Kaitlyn R We need a photo of the axle tag. Thank you.

processor • May 19, 2026, 9:33 AM

@Kaitlyn R @Matt F From Dan Kussow: So you’re telling me that the dealership can’t change a valve stem or remove and replace the core on that stem, it needs to subcontract that work to an outside source? This is due to requesting the 0.5 hour to R&I the tire to have the sublet company replace the valve stem.

dealer_or_external • May 19, 2026, 10:32 AM

@Alix M We are capable of replacing a valve core, we are not equipped to replace a valve stem.

processor • May 19, 2026, 11:02 AM

I let Dan know. Thanks.

processor • May 19, 2026, 11:58 AM

@Matt F From Dan: Maybe they could try replacing the valve core first and see if that solves the problem. 

dealer_or_external • May 19, 2026, 3:06 PM

@Alix M ADDED PHOTOS OF THE AXLE TAG FOR YOU. aLSO ADDED PHOTOS FOR THE TOILET AND HERE ARE THE NOTES AS WE FOUND OUT FURTHER INFORAMTION ON THE TOILET. TECH STATES: The toilet is wobbly. Took the toilet off and after further inspection found that the hole in the floor was not cut in line with the black tank hole which caused the toilet flange to sit up on one side and made the toilet wobble back and forth from front to back to fix the problem i had to remove old toilet flange and get a new toilet flange and remove some flooring material in order for the toilet flange to fit straight in the back tank hole now the toilet does not wobble and sits flush and tight to the floor REQUESTING 3.5HR NOW

processor • May 19, 2026, 3:22 PM

@Michelle A I tagged matt in a comment above too from Dan. "Maybe they could try replacing the valve core first and see if that solves the problem" Can you provide a response on that?

dealer_or_external • May 19, 2026, 3:40 PM

Alix Mongiat uploaded video of toilet

dealer_or_external • May 19, 2026, 3:44 PM

@Alix M WE CHANGED THE VALVE STEM AND ADDED VIDEO. IT IS NO LONGER LEAKING. TECH WAS UNAWARE THERE WAS CORES HERE TO SWAP.

processor • May 19, 2026, 4:13 PM

@Michelle A I am uploading a Lionshead warranty claim form. Please fill this out. This might be the only way we can get this paid for you.

processor • May 19, 2026, 4:16 PM

Alix Mongiat uploaded video of toilet

processor • May 19, 2026, 4:16 PM

Alix Mongiat uploaded video of toilet

processor • May 19, 2026, 4:16 PM

Emailed video and notes to Rodney.

dealer_or_external • May 19, 2026, 5:03 PM

@Alix M I have uploaded the completed form. Please let me know what else is needed.

processor • May 20, 2026, 8:03 AM

Thank you!

processor • May 20, 2026, 8:08 AM

I have sent the warranty form to Lions head for job 1.

processor • May 21, 2026, 4:05 PM

@Michelle A @Kaitlyn R From Grand Design Job 4:  So no ball valve got replaced, it was just the seal on the bottom of the toilet, correct?

dealer_or_external • May 26, 2026, 2:16 PM

@Alix M no, it was missed during repair and CMR did the ball seal himself after pick up. We did however do the seal at bottom of toilet.

processor • May 26, 2026, 7:27 PM

Thank you. Leaving in info corrected until Rodney places back in Pending status for me to update.

processor • May 27, 2026, 10:43 AM

Updated the PA to reflect the new correction for job 4.

processor • May 27, 2026, 4:03 PM

@Kaitlyn R Job 1: approved for 0.3 hour to R&I the tire and $8.79 for the valve stem sublet Job 2: approved for 1 hour Lippert authorizes 2 steel grease caps complete, up to 2 seals if needed, any affected center caps and 1 hour labor. Job 3: approved for 0.5 hour Job 4: approved for 3 hours Job 5: approved for 0.5 hour (requested 1 hour)

dealer_or_external • Aug 4, 2026, 4:19 PM

@Alix M Found this hanging over, work was completed May 19.

processor • Aug 4, 2026, 4:34 PM

@Destinee M All comments should be on the original work order. And if this is Ready to Submit, the whole WO folder needs to be moved to the Ready to Submit folder. Let me know if you have any questions.

processor • Aug 4, 2026, 5:10 PM

@Destinee M @Randall B @Matt F Please upload the invoices for this. I need the invoice from the sublet company as well. Due to this work being done all the way back in May, this most likely will be denied due to it being well over 60 days since work was completed. Can you provide me with any information as to why this wasn't moved to Ready to submit sooner so we can try and get Grand Design to pay it? Thanks!

dealer_or_external • Aug 4, 2026, 5:28 PM

@Alix M Work orders are a mess, we are doing what we can to clean things up. Please do what you can. @Matt F There is no sublet bill, we replaced the valve stem core in house.

dealer_or_external • Aug 4, 2026, 5:29 PM

@Alix M Work orders are a mess, we are doing what we can to clean things up. Please do what you can. There is no sublet bill, we replaced the valve stem core in house.

processor • Aug 5, 2026, 9:26 AM

@Destinee M Thank you. I still need the invoices though. I pulled one and added it to this folder from Grand Design, but I need the rest still. I will remove the sublet for Job 1, no problem.

dealer_or_external • Aug 5, 2026, 10:02 AM

@Matt F

processor • Aug 18, 2026, 9:04 AM

@Destinee M Can you tell me the dates the work was started and completed?

dealer_or_external • Aug 18, 2026, 9:23 AM

@Alix M I CAN LOOK, IT WAS WAY BEFORE I STARTED BUT ILL FIGURE IT OUT

dealer_or_external • Aug 18, 2026, 9:25 AM

@Alix M MAY 12TH, MAY 19TH I THINK

processor • Aug 18, 2026, 9:28 AM

Thank you. Due to this being later than the time allowed to submit it after work is completed. I am thinking we need to wait until we start going through old work orders to make sure this gets paid @Heidi H Do you agree? Hold off on this one until they get approval to submit old work orders? Otherwise this will most likely just get denied.

processor • Oct 26, 2026, 3:41 PM

---TIME SENSITIVE--- GRE 8220 | RO 13446 | PA 949393. Reviewed all eight PDFs, 29 photos individually, both toilet videos and complete comment threads. Main blocker: Alix's August 18 instruction holds this for approval to submit older work orders. Destinee's August 4 comment on the final RO confirms May 19 completion. Obtain written late-filing acceptance/current claim status, then assign the submission owner and target date; approval of repair labor alone does not prove submission or payment. Reconcile the final $925.49 bill ($134.68 parts + $770 labor + $20.81 freight). Job 1 is billed 0.5 hour versus 0.3 approved: explain the 0.2-hour/$28 difference and confirm Lionshead versus GD billing without duplicate recovery. The August 4/5 replies say the valve core was repaired in-house and the sublet removed; the final sublet is $0. Resolve the conflicting $8.79 Tim Hintz invoice only if it belongs to this repair, rather than requesting a missing bill. Job 5 charges $42.76 for slide-out sleds; the invoiced skis have zero quantity on the final, but their $20.81 freight remains. Document what was installed, the sled cost and the proper freight allocation/any return or credit. Also match the other billed parts to their cost records. Evidence already present: completed Lionshead form, axle-tag photos, wheel/hub and stove photos, plus removed/reinstalled toilet-flange photos supporting the corrected floor-cutout/flange narrative. The PA was updated May 27 for that correction and approves 3 toilet hours; do not reopen the superseded ball-valve question. Confirm actual completion and final authorized billing, reconcile any receipts, and retain the accepted submission reference. @Matt F @Alix M @Heidi H @Chris B @Dustin L @Destinee M @Randall B

processor • Oct 27, 2026, 2:16 PM

@Matt F @Destinee M @Dustin L Here is another we are still waiting on invoices for, not only parts but the sublet invoice as well.