Claim Detail

CUSTOMER STATES LEAK ON ODS FRONT W 1021 FORES COMPARTMENT

partial-match • confidence 0.43

Will need a new compartment door REQUEST: 1.5

partial-match • confidence 0.38

FRONT STORAGE COMPARTMENT WHERE W 1021 FORES BATTERIES ARE IS POSSIBLY DELAMINATING

partial-match • confidence 0.35

Front compartment door is delaminating the glue must have let loose

partial-match • confidence 0.53

Will need new compartment door REQUEST:1.5

partial-match • confidence 0.40

Door latch screws came off

partial-match • confidence 0.58

Will need new door latch and screws REQUEST:.4

partial-match • confidence 0.58

CUSTOMER STATES DRIVERS SIDE JACK PIN IS W 1021 FORES DIFFICULT TO OPERATE IN AND OUT

partial-match • confidence 0.46

Jack Penn was hard to get out was put in at an angle had to readjust the bracket

partial-match • confidence 0.41

CUSTOMER STATES WOOD TRIM ABOVE DINETTE W 1021 FORES BUBBLING AND FINISH SEEMS TO BE COMING OFF

partial-match • confidence 0.54

Looks like the trim is starting to fall off

partial-match • confidence 0.41

Will need a new piece of trim .5

partial-match • confidence 0.41

CUSTOMER STATES TRIM BEHIND THEATER W 1021 FORES CHAIRS ANOTHER ABOVE SLIDE OUT WITH SMALLER COUCH SEAM TAPE IS NOT DOWN CORRECTLY PANEL MAY NEED TO BE SECURED

partial-match • confidence 0.48

The seem tape has bubbles behind it. One of the panels behind the couch has popped loose so we need new seem tape.

partial-match • confidence 0.43

I have to remove the seem tape and reattach the panel behind the couch and put new tape on it REQUEST: .15

partial-match • confidence 0.44

CUSTOMER STATES SLIDE TOPPER ON DINETTE W 1021 FORES SLIDE IS LOOSE AND SAGGY LAYING ON ROOF WITH LIGHT RAIN

partial-match • confidence 0.37

processor • Jun 30, 2026, 10:42 AM

@Michelle A Please remember that there is a Flagstaff folder which is separate from Forest River.

processor • Jun 30, 2026, 10:42 AM

@Michelle A Please remember that there is a Flagstaff folder which is separate from Forest River. Not a big deal, but it is easy to track/find when they are in the flagstaff folder.

processor • Jun 30, 2026, 10:45 AM

@Michelle A Flat rate for a compartment door is only 0.5 hour, please provide more information as to why you are requesting 1.5 hours on Jobs 4 and 5 as I don't see decals on the doors which would justify extra time. We also need photos of the tags on these doors.

processor • Jun 30, 2026, 10:52 AM

Job 8 - requesting 0.5 hour to replace a screw, that is excessive. Please advise.

processor • Jun 30, 2026, 11:01 AM

PA 2727139 is in draft status until we get responses to above questions.

dealer_or_external • Jun 30, 2026, 1:33 PM

@Alix M BOTH OF THE COMPARTMENT DOORS ARE LARGER DOOR WHICH TAKES MORE TIME TO R&R. oUR SYSTEM STATES 1.5 IN LABOR FOR COMPARTMENT DOORS OVER 400 SQUARE INCHES. THESE DOORS ARE BOTH OVER 1000 SQUARE INCHS. i WILL GET THE TAGS ON DOOR IF THEY HAVE THEM. JOB8 - WE ARE REQUESTING TO REPLACE THE DOOR LATCH AND SCREWS. NOT JUST THE SCREWS,.

processor • Jun 30, 2026, 2:02 PM

@Michelle A It looks like the handle was still there, why was the handle replaced when only a screw needed to be added? If something was wrong with the actual handle, the WO need to state that.

dealer_or_external • Jun 30, 2026, 3:37 PM

@Alix M tech states that the screw holes are stripped and need replacement. I'm trying to help as best as I can but I don't know why the handle is needed. this is all the tech has told me. so enter it and if he wants the time he can provide the further information I asked for.

dealer_or_external • Jun 30, 2026, 3:39 PM

@Alix M i added the compartment dorr photos requested. Only on has tag on it.

processor • Jun 30, 2026, 3:41 PM

@Michelle A Can you clarify what photos are for what line? Thanks!

processor • Jun 30, 2026, 3:45 PM

@Michelle A Just confirming we are talking about the same line - its a window handle on Job 8, not door handle.

dealer_or_external • Jul 1, 2026, 10:23 AM

@Alix M JOB #8 I GUESS THATS WHAT HES CLOCKED IN TO IT FOR, HE ALSO HAD TO FIND THE SCREW THAT WOULDN'T DAMAGE ANYTHING.

dealer_or_external • Jul 1, 2026, 10:36 AM

@Alix M PHOTOS RENAMED FOR YOU.

processor • Jul 1, 2026, 1:21 PM

PA 2727139 has been submitted for approval.

processor • Jul 1, 2026, 2:44 PM

@Michelle A @Matt F FR is going to approve the compartment doors for 0.5 hour per their flat rate. I understand your system shows 1.5 hours, but where did your system get that time from? @Heidi H @Chris B

processor • Jul 1, 2026, 2:45 PM

@Michelle A @Matt F @Dustin L FR has the same question I asked earlier on this: Job 8- Hello, please advise why the handle needs replaced if the only issue is a missing screw.

processor • Jul 1, 2026, 2:46 PM

@Michelle A @Matt F @Dustin L FR has the same question I asked earlier on this: Job 8- Hello, please advise why the handle needs replaced if the only issue is a missing screw. Job 12: Following our assessment, we have concluded that the pooling of water on the slide topper falls within the expected design performance parameters and does not indicate a defect requiring replacement. Slide toppers are built to handle moderate water accumulation without compromising functionality. To reduce pooling, we recommend retracting the slide once water begins to accumulate. This allows the water to drain effectively, helping to maintain the topper’s condition and ensuring optimal performance. Please reach out if you have any further questions or require additional assistance.

processor • Jul 1, 2026, 2:53 PM

Thank you for the explanation regarding the slide topper. Can you identify the specific Forest River design specification or service standard that defines the amount of water pooling considered to be within normal operating parameters? If this condition is considered normal, we’d appreciate the documentation supporting that position so we can properly explain it to the customer. If there is no published specification, please clarify how the determination was made that this particular condition falls within expected design performance. This is sagging with a very light amount of rain. Thank you.

processor • Jul 1, 2026, 2:55 PM

Here is a response to the sagging - I do not think that pulling the slide in briefly to get rid of polling that makes the topper hit the slide is an acceptable response. Let’s see what they say.

processor • Jul 1, 2026, 3:46 PM

@Michelle A In additional to the question on Job 8 asking why the handle is needing replaced. Job 5: Hello, we will have to have a photo of the full inside of the compartment door showing there are no tags please. Thank you!

processor • Jul 1, 2026, 3:48 PM

@Michelle A per the technicians notes on job 8, he found a screw and replaced it and is requesting .5. His notes don't state needing a handle, please review this with the technician so the proper repair is performed,/authorized and the customer is advised as to what is specifically happening on their RV. On job 12 the technician is pretty much telling the manufacturer that the awning is going to sag because of how long it is, if that is normal what's the .5 for? In order to alleviate claims being returned for additional information please review prior to sending to iCS for approval.

dealer_or_external • Jul 1, 2026, 4:13 PM

@Alix M I thought I responded to this earlier. I was speaking about the door previously. I did not see the window issue with anything about a handle only the door issue with a handle. I apologize for the confusion on that. I'm unsure of where on line eight it states we are replacing the handle? or why that even came up? As i stated on the other work order these labors are listed in IDS. I don't know where they came from. I don't know if they are flat rate or something someone just added to the system. If they are incorrect they should be updated. But I do not have the time to go through to verify labors and for flat rate not. I request what they have in IDS.

processor • Jul 1, 2026, 4:27 PM

I will let FR know it is to replace the screw only and re-attach the handle for Job 8. Thanks.

processor • Jul 2, 2026, 1:12 PM

@Michelle A @Chris B @Heidi H From FR: Job 12 - Hello, attached is the document on adding a center bracket on the slide topper. Please let us know if you have any questions. That doesn't answer our concern we sent, so let me know how to proceed. Adding document to folder.

dealer_or_external • Jul 7, 2026, 9:57 AM

@Alix M CAN WE SEND BACK TO THEM STATING THAT IS DOESN'T ANSWER OUR CONCERN AND WE WOULD LIKE FURTHER ANSWERS? i MEAN THAT WOULD BE MORE HELPFUL ALSO TO HELP US EXPLAIN TO THE CUSTOMER WHEN THEY ARE ASKING QUESTIONS ABOUT IT.

processor • Jul 7, 2026, 10:44 AM

@Michelle A Further from FR (it looks like they changed the comment) Hello after reviewing with our tech support team we feel the best option would be to add a center support for the slide topper. I will email you the document regarding this. Upon your acknowledgment i can authorize 1 hour labor to do so. Let me know if that helps or if you still need me to go back.

processor • Jul 7, 2026, 10:44 AM

@Michelle A Following up on this request as well.

dealer_or_external • Jul 8, 2026, 1:18 PM

@Alix M Still no handle needed on 8 as stated in the notes. we only replaced a screw. job5 I have attached a new photo of the tag. The tech that originally told me there wasn't one did not know where to look as he is fairly new yet.

processor • Jul 8, 2026, 1:24 PM

@Michelle A Above you stated he did replace a handle, so I entered it as such. FR came back and asked the same question as I did. Thanks.

processor • Jul 8, 2026, 1:26 PM

@Michelle A Still need a response on this. Hello after reviewing with our tech support team we feel the best option would be to add a center support for the slide topper. I will email you the document regarding this. Upon your acknowledgment i can authorize 1 hour labor to do so.

dealer_or_external • Jul 8, 2026, 1:42 PM

@Alix M WE DISCUSSED THIS ALREADY. i ORIGINALLY THOUGHT YOU WERE SPEAKING ON THE DOOR AS THAT WAS THE ONLY LINE THAT HAD TO DO WITH A HANDLE.

dealer_or_external • Jul 8, 2026, 1:43 PM

@Alix M WE WILL INSTALL THE SUPPORT. i DON'T BELIEVE THAT IS GOING TO HELP WITH THE ISSUE BUT WE CAN TRY TO INSTALL AND SEE IF THE REPAIR WORKS. DO YOU AGREE @Matt F ?

dealer_or_external • Jul 15, 2026, 12:49 PM

@Alix M @Michelle A @Matt F The part they suggested has been ordered, when received we will install it and see if it fixes the issue. FR SO # 5705509.

dealer_or_external • Jul 15, 2026, 1:26 PM

@Alix M @Michelle A @ANNA F Interested to see what it looks like... I haven't ever seen a center support for a slide topper...

processor • Jul 24, 2026, 1:22 PM

@Dustin L @Matt F Job 4: approved for 0.5 hour Job 5: approved for 0.5 hour Job 6: approved for 0.1 hour Job 7: approved for 0.2 hour Job 8: approved for 0.2 hour Job 9: approved for 0.5 hour Job 10: approved for 0.3 hour Job 11: approved for 0.2 hour Job 12: approved for 1 hour

processor • Aug 18, 2026, 11:13 AM

Claim 2779997 has been submitted for payment for jobs 7 and 8 since those are done based on this WO.

processor • Aug 27, 2026, 1:53 PM

Claim 2779997 paid on check 3216368 for $56.70