Claim 13413

Claim explorer / evidence thread

Claim 13413

GRE 8220 • Alix • Paid • grand-design

Next Recommended Action

Escalate to State

Payment deadline violated

Reason

OEM Response Deadline Exceeded

Deadline

Payment deadline violated

Estimated recovery

$375.00

Generate OEM Demand Letter

risk 0.35 deadline Overdue / escalation ready images 8 matched 0 review 3

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

127d elapsed • 0d remaining

Analyzed

Completed stage

127d elapsed • 0d remaining

Awaiting OEM

Completed stage

127d elapsed • 0d remaining

Auto-Approved

Completed stage

127d elapsed • 0d remaining

Payment Due

Completed stage

127d elapsed • 0d remaining

Escalation Eligible

Completed stage

127d elapsed • 0d remaining

Resolved

Overdue / escalation ready

127d elapsed • 0d remaining • Overdue

AI Claim Analysis

Estimated Recovery Amount

$375.00

What this claim may still be worth based on current evidence.

Compliance Score

65/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

OEM Response Deadline Exceeded • Payment Deadline Exceeded

Missing Items

missing_unit_id_photo

Deadline Status

Overdue / escalation ready

127 days open in the visible workflow.

Recommended Action

Escalate to State

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 27, 2026, 11:54 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

19 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

127 days open in the visible workflow; risk score 0.35.

Claim Summary

Evidence summary

images=8; damage=0; unit=0; parts=0; doc=0; gaps=missing_unit_id_photo • Unit 2024 Grand Design • VIN 573TE2926R3439562

Path

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/Print Claim 986603.pdf

Timeline

First seen Apr 27, 2026, 11:54 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo

Comment Intelligence

Thread depth

12 indexed side comments on this claim.

Latest visible thread signal

May 18, 2026, 9:41 AM • processor • This paid on 5/13/26 on check 652371 for $317.40

Role mix

Dealer 0 • OEM 0 • Processor 7

Decision cues

Denial signals 0 • info / missing-doc asks 8 • approval signals 2

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

Open claim explorer

Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

supporting-image

supporting-image

supporting-image

supporting-image

Claim Lines

complaint

The bedrooms slide arm has a chunk of W 1020 GRAND wood missing from backside of it

needs-review • confidence 0.59

cause

Facia in bedroom slide front has a chip of wood missing.

needs-review • confidence 0.59

correction

Installed new piece of facia

partial-match • confidence 0.63

complaint

Camper did not come with a radio. W 1020 GRAND

partial-match • confidence 0.63

cause

As Designed.

needs-review • confidence 0.55

correction

Our Grand Design Rep, Austin Clark agreed to cover the cost of an FM radio to save the deal. Gave FM radio to customer.

partial-match • confidence 0.73

Evidence Thread

Alix Mongiat

processor • Apr 27, 2026, 10:04 AM

PA 945083 has been submitted for approval.

Alix Mongiat

processor • Apr 28, 2026, 2:11 PM

@Kaitlyn R This has been approved for 0.3 hour (requested 0.5 hour)

Kaitlyn Reinwand

dealer_or_external • May 7, 2026, 9:00 PM

Alix Mongiat DATE IN: 4/27/26 DATE STARTED: 4/27/26 DATE COMPLETED: 5/7/26 PARTS USED: LINE: 1 82200837- FASCIA BOARD COST: 53.36 QTY: 1 ANNA FREEMAN PLEAE UPLOAD INVOICES

ANNA FREEMAN

dealer_or_external • May 8, 2026, 8:11 AM

@Alix M @Kaitlyn R INVOICE UPLOADED

Alix Mongiat

processor • May 8, 2026, 9:24 AM

Claim 986603 has been submitted for payment.

ANNA FREEMAN

dealer_or_external • May 12, 2026, 3:15 PM

@Alix M A LINE WAS ADDED TO THIS RO FOR A RADIO THAT WAS AN AGREEMENT BETWEEN OUR SALES DEPT AND AUSTIN @ GD. I JUST NOTICED IT AS I WAS PRINTING APPROVED CLAIMS. CAN GD REOPEN THIS CLAIM OR DO WE NEED TO START ANOTHER RO? I HAVE UPLOADED THE UPDATED RO AND THE INVOICE FOR THE RADIO. I DID NOT MOVE THE FOLDER BECAUSE IM NOT SURE WHERE TO MOVE IT TO.

Alix Mongiat

processor • May 12, 2026, 3:55 PM

I will have to create a new PA.

Alix Mongiat

processor • May 12, 2026, 5:37 PM

@ANNA F Did Austin say to submit this through warranty? I know we have had items like this in the past where you should be submitting this through him. Just want to verify.

ANNA FREEMAN

dealer_or_external • May 13, 2026, 9:53 AM

@Alix M I will verify with our sales dept.

ANNA FREEMAN

dealer_or_external • May 13, 2026, 10:04 AM

@Alix M We are going to send this directly to Austin. Sorry for the confusion.

Alix Mongiat

processor • May 13, 2026, 10:33 AM

@ANNA F Sounds good. No worries!

Alix Mongiat

processor • May 18, 2026, 9:41 AM

This paid on 5/13/26 on check 652371 for $317.40

Claim Files

Print Claim 986603.pdf

pdf • May 18, 2026, 9:41 AM • 15,258 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/Print Claim 986603.pdf

Print Claim 986603.pdf

pdf • May 18, 2026, 9:41 AM • 15,258 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/Print Claim 986603.pdf

13413I.pdf

main-pdf • May 12, 2026, 3:12 PM • 30,360 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/13413I.pdf

13413I.pdf

main-pdf • May 12, 2026, 3:12 PM • 30,360 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/13413I.pdf

134132.pdf

main-pdf • May 12, 2026, 3:12 PM • 72,404 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/134132.pdf

134132.pdf

main-pdf • May 12, 2026, 3:12 PM • 72,404 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/134132.pdf

123895.pdf

main-pdf • May 8, 2026, 8:11 AM • 41,834 bytes

/home/openclaw/nas/Dropbox/GRE 8220/8- Claims Paid/13413/123895.pdf

123895.pdf

main-pdf • May 8, 2026, 8:11 AM • 41,834 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/7- Claims in Process- iCS GRE/7.1- Claims Submitted- iCS/Grand Design/13413/123895.pdf

123895.pdf

main-pdf • May 8, 2026, 8:11 AM • 41,834 bytes

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/6- Ready to Submit -iCS- GRE/Grand Design/13413/123895.pdf

13413.pdf