Claim 13218

Claim explorer / evidence thread

Claim 13218

GRE 8220 • Alix • Approved / Unpaid • grand-design

Next Recommended Action

Await OEM Response

Approaching deadline

Reason

No flagged violation label yet — keep reviewing payment and document evidence

Deadline

Approaching deadline

Estimated recovery

$500.00

Send Follow-Up

risk 0.35 deadline Approaching deadline images 12 matched 2

Warranty deadline timeline

Track where the claim sits in the recovery workflow, how many days have elapsed, and whether the auto-approval window or payment deadline is already in play.

Uploaded

Completed stage

71d elapsed • 0d remaining

Analyzed

Completed stage

71d elapsed • 0d remaining

Awaiting OEM

Approaching deadline

71d elapsed • 0d remaining

Auto-Approved

Upcoming statutory deadline

71d elapsed • 0d remaining

Payment Due

Upcoming statutory deadline

71d elapsed • 0d remaining

Escalation Eligible

Upcoming statutory deadline

71d elapsed • 0d remaining

Resolved

Upcoming statutory deadline

71d elapsed • 0d remaining

AI Claim Analysis

Estimated Recovery Amount

$500.00

What this claim may still be worth based on current evidence.

Compliance Score

65/100

Higher is cleaner. Lower means more missing support, more friction, or more OEM pushback.

Violations Detected

No flagged violation label yet — keep reviewing payment and document evidence

Missing Items

missing_unit_id_photo

Deadline Status

Approaching deadline

71 days open in the visible workflow.

Recommended Action

Await OEM Response

This is the fastest next move from the current workflow stage.

US dispute readiness

Evidence packet check

Full evidence packet

Operational preflight for US warranty escalation: packet size, chronology, cross-references, witness checks, source grounding, and backup evidence.

Estimated pack size

Proxy count from docs, images, comments, and claim lines. Actual PDF pages still need final preflight.

Evidence packet lane

Full evidence packet

Estimated packet is large. Prepare a concise executive chronology with full backup evidence separated.

Chronology

Ready to order

Visible span: Apr 23, 2026, 3:33 PM to Jun 20, 2026, 2:56 AM.

Indexed evidence

20 docs / 24 images

Use only the strongest evidence in the escalation packet; keep the rest as support material.

Cross-reference base

Available

Line items, comments, or gap flags can be tied back to supporting material.

Witness verification

Human verification required

Any statement or affidavit output must be checked by the witness before use.

AI / citation gate

Manual check required

Escalation material must keep facts, inferences, citations, and source documents separated.

Expert evidence pressure

Not signalled

No expert-evidence trigger is visible from the current image rollup.

Escalation posture

Escalation watch

71 days open in the visible workflow; risk score 0.35.

Claim Summary

Evidence summary

images=12; damage=0; unit=0; parts=0; doc=12; gaps=missing_unit_id_photo • Unit 2021 Grand Design • VIN 573FR3321M9908045

Path

/home/openclaw/nas/Dropbox/#recycle/GRE 8220/2-Pre-Authorizations Pending- iCS/Grand Design/13218_2/Photo Jun 04 2026, 12 11 23 PM (4).jpg

Timeline

First seen Apr 23, 2026, 3:33 PM • last seen Jun 20, 2026, 2:56 AM

Evidence flags

missing unit id photo

Comment Intelligence

Thread depth

32 indexed side comments on this claim.

Latest visible thread signal

Jul 2, 2026, 9:12 AM • processor • @Matt F Did dan ever respond? Thanks!

Role mix

Dealer 0 • OEM 0 • Processor 21

Decision cues

Denial signals 2 • info / missing-doc asks 19 • approval signals 1

Best move

Work missing-doc or reply asks first from the thread.

Quick Actions

Back to search results

Run the same search again.

Open focused evidence thread

Jump straight into Dropbox side comments, notes, and support documents.

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Return to the main recovery queue view.

Open evidence room

See the quick-rule cards first, then open the legal basis only if needed.

Images

supporting-image

document-photo

document-photo

Claim Lines

complaint

UNIT IS AFFECTED BY CUSTOMER W 1020 GRAND SATISFACTION 920015 ******* Please note LCI is now requiring the following photos for payment on this campaign: Photos of any frame cracks present Photos of the hangers: prior to repair showing no v-braces present NO post repair photos ****

matched • confidence 0.81

cause

Frame inspection in the area of the spring shackles. Check for cracks.

partial-match • confidence 0.71

correction

No cracks found. The suspension has the ex-flex suspension system. Transport unit to bdt. Getting v brackets installed.

matched • confidence 0.81

complaint

UNIT IS AFFECTED BY RECALL: 22V-038- W 1020 GRAND WIRING BEHIND THE REFER-

partial-match • confidence 0.71

cause

Check wiring behind refer for 110 wire recall.

partial-match • confidence 0.63

correction

Recall not need. Wire location is on the opposite side of burner tube.

partial-match • confidence 0.63

Evidence Thread

Alix Mongiat

processor • Mar 13, 2026, 1:05 PM

@Kaitlyn R How much time are you requesting for Job 1?

Alix Mongiat

processor • Mar 13, 2026, 1:07 PM

@Kaitlyn R I need the estimate for this sublet for this. Just noticed its a sublet. Thanks.

Alix Mongiat

processor • Mar 13, 2026, 1:12 PM

PA 935335 is in draft status.

Kaitlyn Reinwand

dealer_or_external • Mar 13, 2026, 1:46 PM

@Alix M BONNIE IS IN THE PROCESS OF GETTING THE SUBLET FOR YOU.

Kaitlyn Reinwand

dealer_or_external • Mar 13, 2026, 1:50 PM

@Alix M sublet has been uploaded.

Alix Mongiat

processor • Mar 13, 2026, 2:38 PM

@Kaitlyn R This sublet is not the same amount that is on the WO. Please advise.

Kaitlyn Reinwand

dealer_or_external • Mar 13, 2026, 2:56 PM

@Alix M I HAD TO ADJUST IT. IT MARKED IT UP AGAIN. I HAVE ADJUSTED TO MATCH THE SUBLET THAT IS UPLOADED. SORRY ABOUT THAT

Alix Mongiat

processor • Mar 13, 2026, 3:48 PM

This has been submitted for approval.

Alix Mongiat

processor • Mar 19, 2026, 11:44 AM

@Kaitlyn R Job 1: Did you inspect the frame for cracks? What did you find?

Kaitlyn Reinwand

dealer_or_external • Mar 23, 2026, 12:55 PM

@Alix M we did inspect the frame. We were unable to detect any cracks.

Alix Mongiat

processor • Mar 23, 2026, 5:30 PM

Added. Thank you.

Alix Mongiat

processor • Mar 25, 2026, 10:29 AM

This is pending management review at GD

Alix Mongiat

processor • Mar 31, 2026, 8:31 AM

@Kaitlyn R From GD: After Management Review. The sublet invoice has “shackle repair” as the job description. We should ask them to have it updated to state, “weld 6 V-braces to the axle hanger”. They also need to state how many labor hours and their hourly rate on the invoice.

Alix Mongiat

processor • Apr 22, 2026, 6:40 AM

Following up on this.

Kaitlyn Reinwand

dealer_or_external • Apr 30, 2026, 12:32 PM

@Alix M GOING FORWARD I CAN HAVE THEM ADD THE REQUESTED WORDING AND PARTS/LABOR BREAK DOWN. HOWEVER, THEY SHOULD ACCEPT THIS ONE AS IT IS ALREADY SUBMITTED AND WHEN IT WAS SUBMITTED, JUST LIKE THE PREVIOUS CLAIMS, THESE WERE NOT REQUIREMENTS AT THAT TIME. I CAN RECTIFY IT GOING FORWARD, BUT THIS ONE NEEDS TO BE PUSHED THROUGH THE WAY THAT IT IS.

Alix Mongiat

processor • Apr 30, 2026, 12:41 PM

Added notes. Thank you!

Alix Mongiat

processor • May 5, 2026, 8:47 AM

This is pending management review since 5/1

Alix Mongiat

processor • May 6, 2026, 2:36 PM

@Kaitlyn R From Grand Design: Could you please confirm if the V-braces were purchased from Grand Design? Please advise the dealer that we can submit the sublet invoice to Lippert, but there is no guarantee that they will accept due to the incorrect job description the invoice provided doesn’t break down part and labor. In the event it is denied, it will also be denied by Grand Design as we are unable to confirm that the correct job was completed due to the job description on the sublet invoice.

Kaitlyn Reinwand

dealer_or_external • May 7, 2026, 8:05 PM

Matt Ferkey PLEASE SEE GRAND DESIGNS RESPONSE REGARDING THE INVOICES FROM BDT.

Matt Ferkey

dealer_or_external • May 9, 2026, 2:46 PM

@Alix M the v braces were not purchased from grand design. They are simply steel stock that our welder supplies when doing the campaign.

Alix Mongiat

processor • May 11, 2026, 8:38 AM

Added notes. Thanks!

Alix Mongiat

processor • May 11, 2026, 4:01 PM

@Kaitlyn R @Matt F @Chris B From Grand Design: Lippert will NOT accept the sublet invoice provided due to the labor hours being listed as a Quantity of 1, the job description being incorrect and is not even close to the campaign repair, and there are no parts or part descriptions stating the size, gauge, etc. of the steel used for the repairs. Therefore, they cannot confirm if this sublet is for the repair of the web crack campaign or that the correct parts and part sizing was used. Additionally, if a flat rate code requires a pre-auth to be submitted, the job should NOT be completed until the pre-auth has been approved.

Alix Mongiat

processor • May 29, 2026, 8:51 AM

How would you like me to proceed with this one?

Matt Ferkey

dealer_or_external • Jun 4, 2026, 11:22 AM

@Kaitlyn R any idea if we have or could get any post repair photos proving the correct work was done?

Kaitlyn Reinwand

dealer_or_external • Jun 4, 2026, 12:27 PM

@Matt F @Alix M I'm pretty sure this unit is actually here right now for other service work. I will run out and see and take the pictures. If it is not I will text the customer to see if he can send us pictures.

Kaitlyn Reinwand

dealer_or_external • Jun 4, 2026, 1:14 PM

@Alix M PHOTOS ARE UPLOADED.

Alix Mongiat

processor • Jun 4, 2026, 1:50 PM

Added to the PA.

Alix Mongiat

processor • Jun 5, 2026, 1:06 PM

This is pending management review.

Alix Mongiat

processor • Jun 8, 2026, 1:02 PM

@Matt F @Kaitlyn R @Chris B From GD: After management review: Cannot approve until they can provide an invoice that states the correct repair.

Alix Mongiat

processor • Jun 23, 2026, 9:16 AM

Following up on this.

Matt Ferkey

dealer_or_external • Jun 23, 2026, 1:38 PM

@Alix M sent dan an email.

Alix Mongiat

processor • Jul 2, 2026, 9:12 AM

@Matt F Did dan ever respond? Thanks!