Claim Detail

processor • Feb 5, 2026, 4:55 PM

@Kaitlyn R Job 1: Are you asking for 1.5 hours to replace the lock?

dealer_or_external • Feb 6, 2026, 10:30 AM

@Alix M NO, WE ARE REQUESTING 1.5 TO REPLACE THE COMPLETE DOOR DUE TO IT BEING BOWED.

processor • Feb 6, 2026, 10:58 AM

Kaitlyn Reinwand please update the WO to reflect the complete door replacement as of right now it only states it can be fixed with a new lock.

dealer_or_external • Feb 6, 2026, 11:22 AM

@Alix M I uploaded an updated work order. Thank you!

processor • Feb 6, 2026, 12:01 PM

Kaitlyn Reinwand we will need the tags from the door as well. Sorry. Just realized the photos aren’t here.

processor • Feb 6, 2026, 12:59 PM

@Kaitlyn R we will need the tags from the door as well. Sorry. Just realized the photos aren’t here.

processor • Feb 6, 2026, 1:08 PM

PA 2573160 has been submitted for approval.

processor • Feb 6, 2026, 1:55 PM

@Kaitlyn R Job 1: Hello, can you please advise how the door flew open? Were there issues with the door prior to this happening? It looks like the door latch has been removed, was that just to resecure the door to get it into the dealership? Thank you. Job 2: sent to vendor for review

dealer_or_external • Feb 6, 2026, 2:14 PM

@Alix M IM WORKING ON GETTING THE REQUESTED PICTURES. TO ANSWER THE QUESTIONS: 1. THE DOOR FLEW OPEN BECAUSE IT WOULD NOT STAY LATCHED PROPERLY DUE TO THE DOOR BEING BOWED. THE LATCH IS MISSING BECAUSE WHEN IT BLEW OPEN THE HANDLE BROKE AND THE CUSTOMER COULDNT SECURE IT. SO THEY REMOVED IT AND TIED IT CLOSED WITH A STRING.

processor • Feb 6, 2026, 4:01 PM

Added notes. Thank you!

processor • Feb 9, 2026, 10:06 AM

@Kaitlyn R Job 1: approved for 0.5 hour authorized as a one-time goodwill gesture for the customer, however, please note this would be considered damage as it appears the door is bent where the magnet meets the door frame. It looks as if the bow in the door was caused by the door being opened with too much force and hitting the magnet, bending the frame. Thank you. (requested 1.5 hour) Job 2: approved for 1 hour The requested repair has been authorized by Forest River and the Vendor for 1.00 hr. To replace the GAS VALVE. Please order the replacement part from the Forest River parts department or a local supplier. If the part is purchased outside of Forest River or the Vendor, the Off-the-Shelf parts policy would be applied and a receipt would be required. Job 3: approved for 0.5 hour

dealer_or_external • May 7, 2026, 8:23 PM

Alix Mongiat WE WENT TO REPLACE THE GAS VALVE THAT FOREST RIVER TOLD US TO ORDER AND IT IS THE INCORRECT PART. ANNA HAD CONTACTED THEM AND THERE IS A NEW ONE ON THE WAY BUT WE ARE CURRENTLY WAITING FOR IT.

dealer_or_external • May 19, 2026, 2:02 PM

@Alix M DATE IN: 01/09/2026 DATE COMPLETED: 5/18 PARTS USED: LINE 1 82200872- LOCK CYCLINDER COST: 1.65 QTY: 1 822011703- COMPARTMENT DOOR COST: 51.49 QTY: 1 LINE 2 755790718504- SUBURBAN GAS VALVE COST: 53.56 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

dealer_or_external • May 19, 2026, 2:40 PM

@Alix M @Kaitlyn R INVOICES UPLOADED

processor • May 19, 2026, 3:03 PM

This has been submitted for payment.

processor • May 28, 2026, 8:32 AM

This paid on check 3165621 for $485.52