Claim Detail

Done with prep

partial-match • confidence 0.63

Done

partial-match • confidence 0.63

Done CEN COMPLAINT: CLEAN EXTERIOR- NEW I PDI PRE-D

partial-match • confidence 0.71

New unit needs desalting

partial-match • confidence 0.63

Desalted and washed

partial-match • confidence 0.63

WARRANTY REPAIR 1 - The 751 key to W 1021 FORES unlock the compartment doors is missing

partial-match • confidence 0.67

The 751 key for the compartment doors was missing, i got a new one from parts

partial-match • confidence 0.75

Done REQ: .10

partial-match • confidence 0.63

The main door is not closing properly. The door is slightly warped to where the latch will not sit into the striker plate. We will have to order a new door. H:72 1/4 W:26 1/4

partial-match • confidence 0.71

R&R ENTRY DOOR REQUEST: 1.50

partial-match • confidence 0.71

WARRANTY REPAIR 3 - the dust cover will W 1021 FORES not shut on any of the compartment doors

partial-match • confidence 0.63

The compartment door locks were sticking a lot from salt getting into them, i tried to use silicone lube on it bit it

partial-match • confidence 0.71

Done REQ: .75

partial-match • confidence 0.63

R&R ENTRY STEPS REQUEST: .50

partial-match • confidence 0.71

R&R DECAL REQUEST: .50

partial-match • confidence 0.63

processor • Feb 4, 2026, 11:34 AM

PA 2570422 has been submitted for approval.

processor • Feb 4, 2026, 12:18 PM

@Kaitlyn R Warranty Repair 2: attach a photo of the door data tag for vendor review Warranty Repair 4: denied Dealer has submitted a repair that was not noted as damage or a shortage on the Dealer Acceptance Form or the Dealer Unit Inspection Form. This repair has been denied. It is necessary to note this type of damage or shortage on the DAF at delivery or within the 3 business days as required in The Forest River Way guidelines.

dealer_or_external • Feb 5, 2026, 11:09 AM

@Alix M Uploaded requested photo.

processor • Feb 5, 2026, 11:26 AM

@Kaitlyn R Uploaded the photos for Warranty Repair 2. Do you need me to go back to them at all for Warranty Repair 4 or do you accept their denial?

dealer_or_external • Feb 5, 2026, 1:07 PM

@Alix M DAF is an acronym for Dealer Acceptance Form, not “warranty exclusion document”. The purpose of the DAF is to confirm receipt of the unit and to document substantial damage or shortages that would reasonably warrant refusal of delivery. It is not intended, nor designed, to catalog minor cosmetic defects in material or workmanship. As stated directly on the form (Item #2 at the top), the Dealer Unit Inspection Form is to document substantial damage and shortages, not minor cosmetic issues that do not affect the function, saleability, or acceptance of the unit. A small gauge in entry steps (that was dirty, mind you) does not constitute a “major defect” that would justify refusing delivery of the unit. Refusing delivery for such an issue would be impractical and inconsistent with standard industry practice. The entry step was identified during the PDI process when the unit was properly cleaned and prepared for sale. The DAF serves as an acceptance confirmation—not a waiver of warranty coverage for cosmetic defects discovered during normal preparation. Denying coverage on this basis mischaracterizes the purpose and scope of the DAF. Based on the above, this damage should be treated as a warrantable defect present at delivery, not dealer-caused damage. Please advise on next steps to move this claim forward.

dealer_or_external • Feb 5, 2026, 1:08 PM

@Alix M per Matt, this is how we are to reply. (Please proof read it before sending... it is a copy and paste the refer door dent the other day.. I'm pretty sure I changed everything.. but two sets of eyes are better than one!)

processor • Feb 5, 2026, 1:23 PM

Sounds good!

processor • Feb 5, 2026, 1:27 PM

I have sent an email to Annette Ruiz, I will let you know how she responds.

processor • Feb 5, 2026, 1:53 PM

@Kaitlyn R From Vendor: Warranty Repair 2 Can you please provide the following information? Photo of the complete door and frame from straight on, outside view, with the door completely closed Photos of each hinge from the inside with the door open The inner frame measurements at the top, the middle, and the bottom. I have attached a link below that outlines how to take the frame measurements. These should be taken from the front side with the door open.

processor • Feb 5, 2026, 2:15 PM

@Kaitlyn R @Matt F From Annette: Good afternoon,   You do realize that this damage is visible standing 6 feet away ? and these types of damages should be noted in the DAF dated 12/17/25 The photos provided in the claim do not show minor damage, that is excessive damage that is clearly visible , this claim will stay denied . @Chris B

processor • Feb 5, 2026, 2:15 PM

@Kaitlyn R @Matt F From Annette: Good afternoon,   You do realize that this damage is visible standing 6 feet away ? and these types of damages should be noted in the DAF dated 12/17/25 The photos provided in the claim do not show minor damage, that is excessive damage that is clearly visible , this claim will stay denied . @Chris B

dealer_or_external • Feb 5, 2026, 3:15 PM

@Alix M I WILL GET THIS BACK OUT TO A TECH TO DO. AS A HEADS UP... AFTER TOMORROW, OUR TECHNICIANS WILL BE OUT OF STATE FOR TRAINING IN INDIANA UNTIL FRIDAY 2/13.

processor • Mar 27, 2026, 7:59 AM

@Kaitlyn R I wanted to follow up on this.

processor • Apr 22, 2026, 6:42 AM

Following up on this. Thanks.

dealer_or_external • Apr 23, 2026, 11:31 AM

@Alix M PLEASE NOTE LINE 2 FOR WARRANTY PURPOSES. THE TECHNICIAN WENT OUT TO MEASURE AND TAKE PICTURES AND THE DOOR IS OPENING JUST FINE NOW.

processor • Apr 23, 2026, 12:37 PM

Emailed Annette to note. Thanks!

processor • Apr 23, 2026, 12:39 PM

@Kaitlyn R Warranty Repair 1: approved for 0.1 hour Warranty Repair 2: noted Warranty Repair 3: approved for 0.3 hour flat rate of 0.1 x 3 (requested 0.75 hour) Warranty Repair 4: denied - not noted on DAF Warranty Repair 5: approved for 0.5 hour

dealer_or_external • May 29, 2026, 10:54 AM

@Alix M DATE IN: 12/19/25 DATE COMPLETED: 5/27/26 PARTS USED: WARR01: 028985941521- CH 751 KEY COST: .01 QTY: 1 WARR03: 756815003254- CMPT DOOR KEY LOCK COST: 6.73 QTY: 3 WARR05: 8220614635- DECAL COST: 10.41 QTY: 1 @ANNA F PLEASE UPLOAD INVOICES.

processor • May 29, 2026, 11:22 AM

I found the invoice for the decal. Just need the key and the key lock

processor • May 29, 2026, 11:22 AM

@ANNA F I found the invoice for the decal. Just need the key and the key lock

dealer_or_external • May 29, 2026, 12:03 PM

@Alix M invoices uploaded

processor • May 29, 2026, 12:10 PM

This has been submitted for payment.

processor • Jun 9, 2026, 8:54 AM

This paid on check 3168215 for $212.62