Claim Detail

WARRANTY REPAIR 1 -Deep staple holes W 1020 GRAND throughout unit

partial-match • confidence 0.71

Holes from mfg

partial-match • confidence 0.63

Filled all h lesveith white putty REQUEST: .7

partial-match • confidence 0.71

WARRANTY REPAIR 2 - Wall next to shower W 1020 GRAND has popped loose

partial-match • confidence 0.71

Popped pdnel

partial-match • confidence 0.63

Used nail gun to secure REQUEST: .5

partial-match • confidence 0.63

Used clear silicone and went around both cabinet doors mirrors on backsides to keep from rattling REQUEST:.2

partial-match • confidence 0.71

WARRANTY REPAIR 5 - once you walk into W 1020 GRAND unit to the left the cabinets frame a screw has cracked one piece

partial-match • confidence 0.71

Cracked from mfg

partial-match • confidence 0.63

I backed screw out a bit then glued the

partial-match • confidence 0.71

processor • Dec 17, 2025, 6:26 AM

PA 918462 has been submitted for approval.

processor • Dec 22, 2025, 3:17 PM

@Kaitlyn R @Michelle A Warranty Repair 1: approved for 0.1 hour (requested 0.7 hour) Warranty Repair 2: approved for 0.2 hour (requested 0.5 hour). Warranty Repair 3: approved for 0.2 hour Warranty Repair 4: approved for 12 hours (requested 28 hours) Warranty Repair 5: approved for 0.3 hours @Matt F If you want me to send an email on Warranty Repair 4, please provide a breakdown of time as that is a significant gap in time requested vs time approved.

dealer_or_external • Jan 5, 2026, 12:10 PM

@Alix M That slideroom has a bunch of cabinetry in it that will require disassembly to detach from the floor. We will need to R&I the couch and the refer, possibly the oven. All of the interior fascia will need to be removed to hyper extend the room out of the slide opening. After that, the lower corner trims will need to be removed and the floor removed. At that point, the linoleum will have to be carefully removed to attempt to reuse it. A new floor will need to be manufactured and laminated with plywood, a taper be cut on the interior edge, laminated/wrapped with darco, linoleum installed, then reinstall the slide floor and exterior corner trims. The slide room will go back into the opening, reinstall fascias, reinstall couch and refer, possibly stove.

processor • Jan 5, 2026, 12:36 PM

I have sent Cassi at GD an email requesting the original 28 hours approved and included your notes. Thank you!

processor • Jan 9, 2026, 4:03 PM

@Matt F From Cassi: This was approved for 12.0 hours by Michael S as this is flat rate based on the job and the quote by ft for replacing the flooring Let me know if you would like me to respond as I already sent her all the information you stated above. Thank you!

dealer_or_external • Jan 9, 2026, 5:23 PM

@Alix M The flat rate is most certainly for a standard slide out that doesn't have a refrigerator or cabinetry that is fastened to the slide floor.

processor • Jan 12, 2026, 8:17 AM

@Matt F I have emailed Cassi with this information. I have also asked her to put the PA back to pending for us so we can add that information into the correction. I would recommend the technicians include all of that information on the WO when we first enter it, it would be helpful to list everything that needs to be R&I in the correction. I will keep you updated with what Cassi comes back with. Thanks!

processor • Jan 12, 2026, 8:33 AM

I have updated the correction in GD's system. This is now pending review from GD.

processor • Jan 14, 2026, 8:31 AM

@Matt F They have kept this approved at 12 hours; the flat rate for a floor replacement is 5.0 hours an we gave an additional 7.0 for the uninstall reinstall of the appliances so the 12.0 hours will remain approved

dealer_or_external • Jan 14, 2026, 3:29 PM

@Alix M Is there a part number for a replacement floor? A replacement floor can not be fabricated and installed in 5 hours. Maybe they are missing the extra time to fabricate the new floor.

processor • Jan 14, 2026, 3:59 PM

@Matt F I have reached out to Cassi regarding this. I will let you know once I hear back from her.

processor • Jan 16, 2026, 9:01 AM

Sent follow up email.

processor • Jan 19, 2026, 7:55 PM

I have sent an email to Grand Design Parts as instructed by Cassi at Grand Design.

processor • Jan 20, 2026, 4:48 PM

@Matt F @Michelle A Good afternoon!I have listed your requested part information below:B46688 - Floor S/O Assy 124 x 35 TR XplorTo order this we will need to send a print of the floor and have it signed for our team to build it. Please let me know if there is anything else I can assist you with. Thank you and have a wonderful day!***Effective 04/14/2025, there will be a 15% packaging fee on all shipments***** RETURN POLICY – Special Order items are non-returnable/refundable. All stock items will have a 20% restocking fee and you are responsible for return shipping.**

processor • Jan 20, 2026, 4:49 PM

I am moving to approved- if you need anything further from me, let me know.

dealer_or_external • Jan 21, 2026, 11:27 AM

@Alix M Per Matt, please have them sent us the floor print. Also, Please relay to them that we can build the slide floor in 14 hours... it is up to them which will be cheaper ... building and shipping a slide floor or having us build it.

processor • Jan 21, 2026, 12:46 PM

@Kaitlyn R I have sent them an email for this.

processor • Jan 21, 2026, 12:47 PM

Going to move to Pending until I hear back.

processor • Jan 22, 2026, 10:30 AM

@Kaitlyn R @Matt F I have added the floor print into the folder. They stated it is not very detailed and that they will need to discuss with warranty what they want to approve (you building vs them building/sending parts)

processor • Jan 22, 2026, 10:33 AM

Moving to Info needed.

dealer_or_external • Feb 5, 2026, 3:19 PM

@Alix M HAS WARRANTY COME BACK IN REGARD TO IF THEY ARE WANTING TO SHIP A FLOOR OR IF WE ARE GOING TO BUILD IT? THEIR ANSWER WILL DETERMINE IF WE NEED TO VERIFY THE PRINT OUT THAT THEY PROVIDED OR NOT.

processor • Feb 5, 2026, 4:51 PM

@Kaitlyn R This is approved to have Grand Design build the floor as of right now.

processor • Mar 27, 2026, 8:01 AM

@Kaitlyn R Have you guys had that chance to get the form filled out or how are you proceeding with this?

dealer_or_external • Mar 27, 2026, 9:29 AM

@Alix M the form was filled out and returned to Grand Design with the part order. We just received the replacement slide floor just the other day. We will be cycling it back into the shop sometime. Right now we are trying to get through storage service work

processor • Mar 27, 2026, 10:12 AM

@Kaitlyn R Sounds good. I am moving this to approved -

dealer_or_external • Jun 24, 2026, 9:53 AM

@Alix M DATE IN:12/15/2025 DATE START:12/16/2025 DATE COMPLETED:6/23/2026 pARTS WARR04:822050469 - OSB 23/32 X 35 X 124 PMAXX W/12 BEVEL - QTY:1 - PRICE:187.29 8220201565 - SKI KIT FOR TSB20-1565, 1 SET OF LEFT AND RIGHT, F100287673 & F100287674 - QTY:1 - PRICE: 20.00 - THIS IS LIKE A SHOP SUPPLY, AS WE STOCK THEM. i HAVE ATTACHED INVOICE

processor • Jun 24, 2026, 12:10 PM

Claim 997478 has been submitted for payment.

processor • Jul 6, 2026, 5:38 PM

This paid 6/30/26 on check 659639 for $2,315.88

processor • Oct 23, 2026, 12:23 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13164B / PA 918462 / claim 997478 Reviewed the original RO, January email chain, all 23 images individually, final invoice and paid claim. The photos directly show a splintered/missing slide-floor edge and the couch, refrigerator and cabinetry that complicate access. Numerous staple-hole photos support the finish complaint, but overlapping views do not represent additional operations. Mirror photos show construction, not an audible rattle test; none establish final floor installation or exact labor duration. The January 8 unanswered follow-up is historical. Grand Design's January 13 notes explain 5 hours for the floor plus 7 for appliance removal/reinstallation, maintaining 12 hours. Later claim 997478 is paid at $2,315.88. The final invoice is $3,482.08, leaving a $1,166.20 document difference before ledger reconciliation. Do not present the full original 28-hour estimate as unpaid actual work. Final labor is 21.16 hours versus 12.8 paid, a difference of 8.36 hours / $1,170.40. Of that, the floor bills 19.71 hours versus 12 paid (7.71 / $1,079.40); staple-hole filling bills .50 versus .10 and the shower-wall panel .45 versus .20 (combined .65 / $91). Mirror .20 and cabinet-frame .30 hours are already matched. Parts and freight/handling allocation net $4.20 more paid than the final nonlabor total; reconcile that credit as part of the total. Greeneway's supplemental request should show the actual floor task sequence: broken exterior screws, glued fascia access, couch and service disconnections, supported room/floor removal, vinyl transfer, reassembly and sealing. Separate necessary original repair time from the recorded vinyl tear and bunched-vinyl correction during installation, and explain what the 12-hour allowance already covered. Confirm actual floor dimensions/order (final measurement 124-1/2 by 35-1/2 versus the early 13-foot estimate). Include the delivery/damage acknowledgment because Grand Design asked whether transportation or the DAF recorded this DPU damage. Monday request: agree a fair additional allowance for documented necessary work beyond the paid 12 hours and resolve the .65-hour finish/panel variance, using the final technician entries and completion/test evidence. Correct the apparent claim start-year mismatch for the meeting chronology: 12/16/2026 is later than the listed 6/23/2026 completion, while the RO starts December 2025. Ask for a named decision owner and written supplemental-payment date. Learning: obtain written task-specific exceptions before complex disassembly, photograph the opened structure and completed repair, log actual time by task, and reconcile final labor to the latest approval/payment. Greeneway has substantial repair detail to support reconsideration while acknowledging Grand Design's existing approval and payment. @Chris B @Matt F