Claim Detail

CUSTOMER STATES THAT THE AWNING HAS SOME W 1020 GRAND SMALL HOLES- CUSTOMER WILL SHOW SERVICE ADVISOR AT THE TIME OF DROP OFF

partial-match • confidence 0.40

CUSTOMER STATES THAT THE AWNING HAS SOME W 1020 GRAND SMALL HOLES- CUSTOMER WILL SHOW SERVICE ADVISOR AT THE TIME OF DROP OFF

partial-match • confidence 0.40

Fabric on awning looks like the vinyl coating is pealing off where it meets the tube. Recomend new fabric. The tube can get cleaned up with quick solve.

partial-match • confidence 0.48

Fabric on awning looks like the vinyl coating is pealing off where it meets the tube. Recomend new fabric. The tube can get cleaned up with quick solve.

partial-match • confidence 0.48

installed new tube and fabric. APPROVED: 1.5

partial-match • confidence 0.36

installed new tube and fabric. APPROVED: 1.5

partial-match • confidence 0.36

CUSTOMER STATES THAT THE ARM REST OF THE W 1020 GRAND RECLINERS- WHERE IT DETACHES, THE SCREWS HAVE ALL COME LOOSE

partial-match • confidence 0.44

CUSTOMER STATES THAT THE ARM REST OF THE W 1020 GRAND RECLINERS- WHERE IT DETACHES, THE SCREWS HAVE ALL COME LOOSE

partial-match • confidence 0.44

processor • Nov 24, 2025, 10:56 AM

PA 913864 has been submitted for approval.

processor • Nov 26, 2025, 2:53 PM

@Kaitlyn R @Michelle A Can you please provide a photo showing the holes from the top side of the awning?

processor • Dec 2, 2025, 12:57 PM

Following up on this. Thank you!

dealer_or_external • Dec 4, 2025, 9:11 AM

@Alix M UPLOADED REQUESTED PHOTOS.

processor • Dec 4, 2025, 9:29 AM

Added. Thank you!

processor • Dec 8, 2025, 6:30 AM

@Kaitlyn R @Michelle A Job 1: approved for 1.5 hours (requested 2.5 hours) Job 2: approved for 0.1 hour (requested 1 hour) **If you want a letter sent on this due to the significant time decrease, please breakdown diagnostics vs labor. Thank you!!

processor • May 5, 2026, 5:09 PM

Please provide an update on this WO. Thanks!

dealer_or_external • May 6, 2026, 10:47 AM

@Alix M COULD WE PUSH FOR ATLEAST .5. MY TECH NEEDED TO FIND THE ISSUE AS WELL AND DETERMINE WHAT THE ISSUE WAS. BREAK DOWN: .3 TO DIAGNOSE THE ISSUE AND PULL FABRIC UP ON RECLINER TO FIND THE ISSUES AND HOW MANY SCREWS NEEDED REPLACEMENT. THE FABRIC WAS NOT VERY MOVEABLE WITHOUT RISKING TEARS ION IT FROM THE LOOSE SCREWS., THIS IS SLIGHTLY SHOWN IN THE ATTACHED PHOTOS. .2 TO INSTALL THE SCREWS NEEDING REPLACEMENT THER WAS FOR TOTAL. THINK .05 PER SCREW IS REASONABLE.

processor • May 6, 2026, 11:12 AM

I have reached out to Tony Gary at GD on this. I will keep you posted.

processor • May 11, 2026, 8:26 AM

Sent another follow up email to Tony and the warranty department.

processor • May 19, 2026, 9:02 AM

@Michelle A @Matt F I am not getting any respond from Grand Design on this asking for more time for Job 2.

processor • May 19, 2026, 9:03 AM

I sent emails May 6th, 7th, 8th, 11th, 12th and 14th with no response.

processor • May 19, 2026, 9:08 AM

@Chris B Should I send the letter on this one? If so, should I request the original 1 hour or should I stick with the 0.5 hour stated above? Thanks!

dealer_or_external • May 20, 2026, 1:21 PM

@Alix M DATE START:11/21/2025 DATE IN:11/29/2025 DATE COMPLETED:5/4/2026 PARTS: WARR01: 82200726 - AWNING 18' BLACK SOLID FABLED - QTY:1 - PRICE:591.01 @ANNA F PLEASE UPLOAD INVOICES

dealer_or_external • May 20, 2026, 2:25 PM

@Alix M @Michelle A INVOICE UPLOADED

processor • May 21, 2026, 1:19 PM

@Chris B

processor • May 22, 2026, 8:42 AM

I am moving this to PA approved as I am not getting any response from Grand Design. I can send a letter if you'd like. Just need to know if I should go for the 1 hour originally requested or the 0.5 hour the dealership stated above.

processor • May 22, 2026, 8:43 AM

@Michelle A @Matt F @Chris B I am moving this to Ready to Submit as I am not getting any response from Grand Design. I can send a letter if you'd like. Just need to know if I should go for the 1 hour originally requested or the 0.5 hour the dealership stated above. Just let me know how you want me to proceed or if I should just submit for payment.

processor • May 22, 2026, 12:56 PM

Sending letter to Tony Gary and GD warranty department.

processor • May 27, 2026, 4:40 PM

Sent follow up to the letter.

processor • May 29, 2026, 9:04 AM

@Kaitlyn R @Matt F @Chris B I am not getting a response to the letter. Would you like me to submit for payment as is? I have added this to the non-compliance folder.

processor • Jun 8, 2026, 2:23 PM

Do I have permission to submit for payment as is?

processor • Jun 10, 2026, 11:59 AM

@Kaitlyn R @Matt F Following up on this. They are not budging on the time. How would you like me to proceed?

dealer_or_external • Jun 10, 2026, 1:02 PM

@Alix M You have free reign to contact Dan on anything you encounter friction on. He needs to be more involved and see the pain points. For this particular concern, I doubt there is a flat rate time for the repair. This means that "reasonable" is the standard that must be followed. Between carefully wrestling the fabric out of the way (and holding it out of the way while tightening the screws so it didn't get boogerd up) and realigning the screws into the crooked holes, it took a bit more time than just tightening screws. On top of this, we also had to locate and provide a photo of the tag on the sofa. All of these small items take time, and by wisconsin law, should be reimbursed for. This is a principled, ongoing concern that needs to be rectified across the entire industry.

processor • Jun 10, 2026, 1:42 PM

Sounds good. I just sent a follow up email to Dan and Michael, which you and chris are included on.

processor • Jun 11, 2026, 11:19 AM

@Chris B I am not sure what more leverage I have on this. Dan's latest email denied this again. Please let me know your thoughts.

processor • Jun 16, 2026, 7:04 AM

Following up on this.

processor • Jun 22, 2026, 7:37 AM

@Matt F @Chris B Following up on this. Thank you!

processor • Jun 23, 2026, 9:22 AM

@Matt F This was also completed over 30 days ago but we have been in contact with Dan. I just need the approval from you since they are not responding to the letter and Dan stated they will not be changing the time approved. @Chris B I have added this into the non-compliance folder already.

dealer_or_external • Jun 23, 2026, 2:15 PM

@Alix M its crap, but you can let it go.

processor • Jun 24, 2026, 9:14 AM

Emailed Tony at GD to re-approve so we can submit for payment.

processor • Jun 25, 2026, 1:21 PM

@Michelle A @ANNA F Based on the invoice - the total part price should only be listed at $482.24 - there was a discount provided on the invoice.

processor • Jun 25, 2026, 1:21 PM

Claim 997904 has been submitted for payment.

processor • Jun 25, 2026, 2:01 PM

@Matt F Dan is asking why this took so long to complete from initial approval in December.

processor • Jul 6, 2026, 5:30 PM

This paid on 6/30/2026 on check 659639 for 754.14 (handling fees were denied as they were credit right back off on same invoice)

processor • Jul 6, 2026, 5:36 PM

Followed up with Mary at GD as it appears they shorted the part price with markup.

processor • Jul 7, 2026, 8:19 AM

I have submitted a claim with Grand Design for $85.09

processor • Jul 9, 2026, 4:51 PM

Claim 1001274 has been submitted for $85.09

processor • Jul 21, 2026, 11:21 AM

This paid on check 661952 for $85.09

processor • Oct 23, 2026, 12:08 PM

TESTING AND LEARNING - Greeneway GRE 8220 | Grand Design Monday meeting | RO 13143 / PA 913864 Reviewed the original RO, final invoice, supplier invoice, reimbursement letter in PDF and Word, all 16 images individually, and paid claims 997904 and 1001274. The photos support peeling/scuffed awning coating at the roller and loose/protruding recliner-arm screws, with component identification. They do not measure repair time or establish a successful postrepair operational test. This is partially paid. Final warranty billing is $1,512.82; the two paid claims total $839.23, leaving a $673.59 document difference subject to ledger confirmation: $322 labor, $331.81 freight and $19.78 net parts. Credit both the $754.14 original payment and the later $85.09 supplemental parts payment. Greeneway's clearest documentary question is freight. Grand Design invoice 1521855 / PO 123561, matching this VIN, separately shows $361.81 shipping; the paid claim shows $30. Ask Grand Design to reconcile the $331.81 difference against the actual shipment, approved supply method and any credits or other reimbursement. Do not add the $65.46 packaging fee again: the same invoice offsets it with a $65.46 discount, and the denial specifically identifies that offset. For labor, the final bills 3.0 hours for the awning and 1.0 for the recliner versus paid 1.5 and .2 hours. Provide dated task/time detail for the extra 2.3 hours / $322, distinguishing diagnosis, access, fabric/tube handling and refastening. The letter's .3 diagnostic plus .2 repair hours for the recliner is only .5 total; reconcile that narrower request with the final 1.0 billed before asserting the full variance. The final says a tube and fabric were installed, while the approval was fabric only with tube cleaning; document why the additional scope was necessary and agreed. Monday request: resolve the supported freight difference first, then agree the reasonable documented labor and remaining net parts amount. Keep the later 13143B step, crooked-recliner, shower and inverter work separate; those lines were transferred and carry zero labor here. Ask for a named owner and written supplemental-payment decision. Learning: match each invoice and shipment to the approved component, capture before/after repair and operation tests, and align the reimbursement request with actual final hours. This gives Greeneway a factual basis for the remaining payment without reopening paid items or charging offset fees. @Chris B @Matt F